58 comments found.
Elementor latest version take loading when edit any content in website. All settings are accurate. Old version 3.25.6 when installing when elementor not loading. But many features of website not displaying. Like Mobile menubar not see responsive. Please clear this problem
Hi,
Thank you for reaching out. Regarding your issue:
The latest Elementor loads slowly when editing content.
The old version (3.25.6) does not load properly, causing features like the mobile menu to break.
To fix this:
Please update Elementor, your AI Lab theme, and the AI Lab Core plugin to the latest versions.
Make sure to take a full site backup before updating.
Also, please note:
We noticed your account does not have a purchase badge. To get full technical support, please contact our Support Center: https://jwsthemes.ticksy.comThey will assist you directly (you’ll need to provide your website link, WP admin, and FTP details for them to help).
Best regards, the JWSThemes team
elementor i updated with latest version. AI Core plugin also latest version but when we can edit content then elementor take loading
AILab is blocking the form fields on the Elementor form.
Affected form field types: checkbox, radio, acceptance, etc.
The ticket: https://jwsthemes.ticksy.com/ticket/3406067
Hi,
Please follow your ticket. We will check and assist you.
All assistance will be provided through our Support Center.
Regards, the JWSThemes team
Hey guys, I recently extended my Support and im trying to reply to my open ticket but im getting this message: “Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.”
When i try to open a new ticket it says i already have an open ticket. Please help!
Hi,
That mean, you opened a ticket and purchase code verified. We checked system. This gmail agenciaomxxx.ai@gmail.com registered. Please follow ticket #3370682 or open new ticket one by one. You can follow and reply all your probelm relate to the theme. User can’t open many tickets.
Regards, the JWSThemes team
Hi, I am purchased this theme and i am trying to open a ticket but it not letting me. It says “the purchase code is for a different Envato element” . But I am sure that it is not.
Hi,
Please just create one ticket and track the issues you are having. Once the issue has been rectified, you are free to ask us further questions or provide multiple responses.
Regards, the JWSThemes team
I cannot create the ticket. It gives me an error. what should i do?
Hi,
You created a ticket with purchase code, ticket 3370682. Please follow and open new ticket, same email.
Regards, the JWSThemes team
Im sorry but i do not understand. I tried to create a ticket and it gives me an error. Please contact me. I am having lots of trouble with this theme
Hi Guy Daniel,
The following ticket is available: https://prnt.sc/cwZjVwaB9UEJ Please respond to the previous ticket https://jwsthemes.ticksy.com/ticket/3370682 email registered agxxx...a.ai@gmail.com
Regards, the JWSThemes team
thanks guys, got it!
The Bug has been detected in the AI Lab Version 5.2.3.
The Login Front Page DISABLED.
Users are unable to log in.
Support Ticket: https://jwsthemes.ticksy.com/ticket/3406067
Hi,
Please follow your ticket. We will check and assist you.
Regards, the JWSThemes team
Hi,
Thank you for your feedback. Please follow your ticket. We will check and assist you.
Regards, the JWSThemes team
The AI Lab has a terrible bug and is not accessible – The user Login Page is completely disabled!
So many features are not loading properly.
I deactivated all the third-party plugins but this did not resolve anything.
Please help: https://jwsthemes.ticksy.com/ticket/3406067
Hi,
Please patient and follow your ticket. You can send some screenshots and video about your trouble.We will check and fix it if it’s a bug of theme.
Regards, the JWSThemes team
Hi,
Please don’t send a link support and request to fix in comment section.
All assistance will be provided through our Support Center. Please follow your ticket.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
I’m trying to submit a ticket regarding an issue with no headers and footers, but I’m not able to submit the ticket. I have purchased the theme and it’s verified as well but for some reason it shows this error- “Sorry, that purchase code is for a different Envato product.” Please look into this ASAP
Hi,
If you opened one ticket. Please follow your ticket and send your troubles. You can’t open many ticket on times.
Regards, the JWSThemes team
I did not open a single ticket, it’s not letting me to.
Nevermind, I just got to do it. Thanks
WooCommerce My Account page from the JWS Login Page.
Please help: https://jwsthemes.ticksy.com/ticket/3406067
Jws Account Popup!
The ticket: https://jwsthemes.ticksy.com/ticket/3406067
Hi,
Please open the ticket and let us know your troubles. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Login form redirect!
Please help: https://jwsthemes.ticksy.com/submit/#100017426
Hi,
Please open the ticket and let us know your troubles. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Login Form Redirect is not working!
Hi,
Please open the ticket and follow your troubles. We will check and assist you.
All support will be conducted through our Support Center.
Regards, The JWSThemes Support Team
Here is the ticket: https://jwsthemes.ticksy.com/ticket/3406067
Solved. Thank you.
Will theme come with all the images that are showing on demo?
Hi,
Yes, you can use all the images that are showing on demo for your site. Please don’t re-sell or redistribute images to many users for free.
Regards, The JWSThemes Support Team
Where to find this Bot for Upgrade: “The Bot is currently not available, to continue Upgrade to Pro.” The instruction to make this work is not available anywhere under your documentation. Please advise or give some recommendations if possible. Thank you!
Hi,
Please open the ticket and follow the instructions. We are ready to reply to your ticket. This is a WordPress theme for a machine learning-Based Startup agency, not an AI-powered WordPress theme.
We also hide a comment related to billing. All assistance will be provided through our Support Center. Please be patient and follow your ticket.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi DragonAI,
Relate to Bot for Upgrade: “The Bot is currently not available, to continue Upgrade to Pro.”
You can create an account here https://snatchbot.me Then, get Emble Code from your account: https://prnt.sc/nsY-oH1YetH7
and copy all into Theme Options panel > Add chatbot Script: https://prnt.sc/uXDP4pKzCDCN
User should create a new acount forprivate and add some welcome text..
Regards, The JWSThemes Support Team
Buongiorno, avrei bisogno della vostra mail per la creazione di un ticket nell’assistenza del tema
Hi,
Please open the ticket to our Support Center. We will check and assist you. Your ticket with your email.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team| Support Center |
I have now read everything about this theme: what exactly are you offering in this theme that is AI driven or powered applications? I am failing to understand as to what makes this theme an AI powered WordPress theme? Do you have any specific modules or applications that you can point out, which are related to the AI features and benefits? Please advise. Thank you!
Hi,
AI Lab is a clean and modern Machine Learning & AI Startup Responsive WordPress Theme. The design is very elegant and modern, and also very easy to customize Machine Learning-Based Startup Agencies WordPress Theme. It’s a WordPress, not an AI powered WordPress theme. You can use AILab as a theme for showing all your AI products.
Regards, The JWSThemes Support Team
| Support Center |
Does your theme comes with Mobile App, for which framework? or is your theme enabled to work with Mobile App frameworks, which ones? Please provide more info around integrations with Mobile Apps to be specific?
Hi,
AI Lab is a clean and modern Machine Learning & AI Startup Responsive WordPress Theme, doesn’t comes with Mobile App.
Best regards, the JWSThemes team
Hello Website very very slow loading. Also where need to activate purchase code ?
Thanks
Hi,
Please Regenerating CSS & Data: This can easily be fixed by going to WP admin > Elementor > Tools > Regenerate CSS & Data. Then, you can clear the cache (WP cache and browser cache) and refresh the page. Here: https://prnt.sc/gikeAtFslUfZ
Improve the site speed performance:
Please, disable Less Design after changing some values. Here: https://prnt.sc/SHhzdbgTk3D2 (similar)
How to improve the site performance: https://jwsuperthemes.com/ultimate-guide-boost-wordpress-speed-performance
You should install a cache plugin.
Regards, The JWSThemes Support Team
Now have issue like this Warning : Undefined array key “columns_mobile” in /home/customer/www/encompassdiagnostics.com/public_html/wp-content/themes/ailab/inc/widget_elementor/widgets/jws-custom/jws-post-archive.php on line 1246
Warning
Hi,
Thank you for your info. Please open the ticket to our support center. We will check and assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
HI Team , we are unable to open a ticket on your system it’s returning purchase code belong to another product on envato, although the purchase code shown is relevant to the product, can you please provide another method to open a ticket
Hi,
It’s returning purchase code belong to another product on envato because you opened one ticket successfully. Please follow and send all your problem via that ticket.
Please let us know your number ticket. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
HI Team i cannot see the opened tickets 
, can u share an email?
Hi,
Please send your purchase code to us. We will check and let you know.
Our email: jwsthemes@gmail.com
Regards, The JWSThemes Support Team
Thanks for the good template, however I ran into some problems.
Even on your demo, the hover ball animation on the menu stutters after a while. Is this caused? Can it be activated somewhere in the options?
Why can’t I add a clickable photo and name on the “Our Team” page in the template? I edit everything else but I don’t click to get to that person’s Bio?
When I add custom icons, the icon doesn’t change color when hovered over. How to change it, I’m asking because the documentation doesn’t say anything about it.
Regards
Hi,
Thank you for buying. Please open a ticket and follow your ticket. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
Hi, if i purchase this theme, will you help me install the child theme
Hi,
Thank you for contacting. You can install a child theme. If you need to assist. Please open a new ticket via support center. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
i have faced menu problem ,please share me any link or video that can help me?
Hi,
Please take a screeshot and open a ticket about your trouble. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
Where do I can see the demos for this theme? There is no way to access the demos from the sales page.
