58 comments found.
Hi I have bought this theme few days back. When ever I am trying to install its demo content it is showing me error “The execution failed. Please check error.log” at the end of the installation. Please help with it. Thanks
Hi,
Sorry for the delay at the weekend. Please, contact to support host and request to increase max_execute_time = 120. Memory limit 512M Then, you can use 1-Click again.
You can open the ticket to our support center. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
What About RTL Support?
Hi,
Thank you for interesting. You can use RTL for your site. Have a great day. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hey! I’m interested to purchase the theme. Does all the graphics in the demo come with it? I like the Machine Learning one. Thanks!
Hi,
Thank you for your interest. yes, all the graphics in the demo come with it.
Don’t worry about problem importing demo data. An installation service will setup your theme for free. Please, open a ticket to support center. We will be glad to assist you.
Regards, The JWSThemes Support Team
| Support |
Good day! Can you please tell me, does the template include a limited version of the revolution slider? because in the market it costs 59$ https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380
Hi,
When you purchase a theme from ThemeForest that bundles Revolution Slider plugins or other premium plugins, you are free to use these Premium plugins with the theme. However, your AI Lab purchase does not give you individual Revolution Slider licenses that allow you to activate or download these plugins as you wish. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. Please don’t worry if you see warning messages about the plugin license activation.
Regards, The JWSThemes Support Team
| Support |
Please reply to following ticket Private Ticket #2686021
??
I really needed urgent reply. please reply as early as possible. Demo content not installing, already sheared she errorlog
Hi,
So sorry for that. We are back. Please, open the ticket and let us know your problem.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Still have not got any solution of the problem. please check support ticket as early as possible.
When do you think you can solve the problem and install the demo? you are taking too long to solve it. and you are not very prompt in replying your tickets. very poor support. Very disappointing. please upload the demo content as early as possible.
Hi,
This is the problem of hosting. We have many customers. All is good. Please, contact support hosting and request to increase max_execute_time = 120.
To run WordPress we recommend your host supports: - PHP version 7.4 or greater. - MySQL version 5.6 or greater OR MariaDB version 10.1 or greater. HTTPS support.
https://wordpress.org/about/requirements/We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
As per your request, we have increased max_execute_time = 120 and have set the PHP version to 7.4 http://ailab.com.bd/info.php
Still same problem. we have checked the error log. it says different things. please check the error log. please check and solve the issue as early as possible
Hi,
I checked your PHP info. memory_limit 256M. Please, increase the memory limit to 512M(minimum).
So host doesn’t affect when increasing some values via .htaccess, php.ini.
Example: A host has a memory 256MB (physical host), if you increase the memory limit to 512MB. PHP info will show 512MB, but because memory real 256. So, this value doesn’t change.
We have many customers. All is happy. Please, patient and follow our guide.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Please reply to the ticket which was submitted 5 days ago. as we are assuming you have 5 days of weekend.
Hi,
Please, follow your ticket. You can ask support hosting. This is the problem of hosting.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Yes we are following support, but have not received any reply to the support for the last 6 days. We don’t, think this is hosting problem. we provided all that you needed. please check support for current problem
Hi,
Please, don’t request support here. Please, follow your ticket and send your request in ticket.
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
We DID request there but not found any reply, that’s why we have to come back here. So why don’t you ask your support to solve the issue instead of asking us not to post here?
Hi,
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi guys, love the theme, thank you for making it! Unfortunately I’ve tested this theme on my local machine, usually wordpress is sub 10ms load, but with your theme and required plugins, it takes 10-20 seconds for for the site to load! I’ve turned off Less as per the documentation, but something’s gotta be broken with that kind of load time!
Found the problem – Custom Icons for Elementor – This adds about 200 HTTP Calls per load causing the load time to go up to 30s per frontend and backend load. I removed this plugin.
Hi,
Thank you for contacting. Please, disable Less and install a cache plugin. You can use SSL simple plugin if you use SSL cert.
If you have some troubles. Please, open the ticket to our support center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
That didn’t help, the issue is the plugin as noted above, this has to be disabled before it works correctly (tested on local machine)
Is it possible to buy just the revolution slider template?
Hi, Is the template compatible with wpml?
Nice theme. GLWS! 
Great, thanks!
Congratulation, Best of Luck With Sales❤️
Nice work. Good Luck.
Congratulations! Nice Work, GLWS
Thank you
