27 comments found.
how do I import demo templates?
Specifically, I want to import the template called ‘antidote’ thanks
Wait, is it a different theme? Please refund my order then
seriously what a scam. Who told you placing other themes in the demo of one of them would be a great idea????
Hello,
Sory but not quite sure what you’re referring to with the ” scam ”. Appx and Antidote are totally different WordPress themes. It’s not available in the Appx theme as demo.
Thanks
then your design misled me. I don’t want this theme. please accept the refund request I sent.
Hello,
After purchasing the Antidote theme, which you say you meant to get it instead of Appx( https://themeforest.net/item/antidote-physical-therapy-medical-clinic-theme/19518798 ), you’ll be then refunded because as per Envato customer refund policy , buying a theme by mistake is not a reason for refund.
Thanks
Yeah, except that YOU with your shitty design decision misled me into the mistake. I won’t buy anything else from a scammer, specially those with your attitude, go blackmail someone else you criminal.
I guess we can consider it a draw now. Bye
Hello,
We’re sory if you run into a problem on your end but it’s really sounds weird. We’re compelled to be forthright here. Like we said earlier, the two themes are totally different designed. Besides, the price for the themes are different as well.
Appx theme: https://prnt.sc/eePA6rFyTUZ4
Antidote theme: https://prnt.sc/bAz9zvzGx5a0
You could make a mistake but that doesn’t make the theme scam or us scammer. We do understand you. All we’re trying to do is just to help you out. For example, even if buying a theme by a mistake is not a reason for refund as per envato refund policy, we offered it to you in case you buy the correct theme. That is pretty fair.
In any case, please feel free to open a ticket on our support desk if help is needed. Our dedicated support team is always to help and guide you with your issues.
https://9theme.ticksy.comHave a nice weekend!
Please let me know if you have a product I can use for my business. A ReactJS template is being used to build my web application. Are two templates compatible with one another? Could you enable a one-button to link the WordPress template to the React dashboard, for example, on your homepage? My favorite thing about the theme is its appearance and its simplicity. However, it appears that this theme is freezing everything. My theme option is not changing many things and the widget area doesn’t react to any clicks. Even after saving several times, the changes do not appear on the menu visit website here .
Hi
It is not compatible with Reactjs, but you can add as many buttons as you want.
CheerS!
Hi
The fontawesome icons show as square (android and ios icons)
Could you please help with that ?
Thanks
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi,
I never had to use the support til now that it has expired
i got this
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Could you review this logic of client support to allow a fixed number of support requests per purchase instead of a fixed support period ?
Hi,
Sure I see but the support policy is being set by the Envato itself and none of the authors on ThemeForest have controll over it including us.
However, if you really run into a trouble that you’re unable to fix it yourself, please post a message to our support account providing your site access credentials and our team will help you out for this issue you raised.
Cheers!
I love the appearance and the simplicity of the the theme…that’s why I bought it.
However, it appears everything is frozen with this theme. I can’t change most things via Theme Option and the Widget Area doesn’t respond to clicks.
The menu also doesn’t change even after saving the changes severally.
Please help, this is urgent!
Hi there,
Thanks for purchasing. Please submit ticket on our support desk. Our support team will help you out with all of your issues.
Cheers!
Hi, I am interested in your product. I am building my web app using a ReactJS template. Can I connect two templates together? For example, using your wordpress template as a homepage and enabling one button linked to the react dashboard?
Hi there,
First off, thanks for your interest.
No, unfortunately what you asked is not possible.
Cheers!
The theme is missing the style.css stylesheet.
It worked thanks you
Hey,
Glad that helps you out 
Enjoy your day and stay safe!
Hi.. how to change favicon??
Hi
You can find here : admin – appereance – customize
Cheers!
thanks..!
I resently bought appx guys you did a great job. Iam having some trouble though finding out how to make the logo text i chose small letters than caps. Can you help me?
Thank you, Chris
Hi there,
a.logo.navbar-brand.text-logo { text-transform: lowercase !important; }
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Hi, the import of the demo version does not work optimally so it does not look like the demo.
Hi,
Thanks for purchasing.
Please submit a ticket on our support center here: https://9theme.ticksy.com We’ll help you out with your issues.
Cheers!
Do you plan to continue development and updates of this theme? I am looking for a long-term solution. I was close to go wing AppDev and then saw yours. This is new so that is my biggest concern.
Hi,
Thank you for your interest. Sure, if you found a spesific issue within the theme, please let us know so that we can hadle it releasing some updates.
Best Regards
I have not purchased yet but I will once the next update is released so that I can see that updates will continue.
No need to wory about upcoming updates. The team works very hard in order to keep our clients satisfied and will release some new updates.
5 plugins do not install Metabox Show/Hide, Price Tables, Team Post Type, Visual Composer, Revolution Slider.
This is the message in each one: Downloading install package from https://cldup.com/ylNW0j2XUW.zip... Download failed. Forbidden
Hi,
Thank you for purchasing. Please open a ticket on the ticksy system https://9theme.ticksy.com. Our Support team will help you with your issue.
Best Regards
Theme is broken when all downloadable files have been installed. WordPress identifies this as “Broken Themes” saying the following themes are installed but incomplete. NT Appx Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
Hi
You need to open zip file and use nt-appx.zip file to upload your wordpress website.
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorAlso please open a ticket if you need help
best regards
Hello!
In this moment the support page dosn´t work so I hope i get here help
We use the nice theme on abholzer-bets.com and it works very nice. But there is a problem with the icons. Because klick on “meine Service” you will see the iphone. On the left you can find some icons, on the right we can´t see the icons. Why??
I hope you can help me asap
regards
Hi
Please try to open a ticket and let me know.
Best regards
Hi,
Just to mention that I posted 3 tickets on the support website concerning the product APPX under the category Pre-Sales since product APPX is not yet displayed in the drop-down menu. Thank you.
Tickets number are: 1042853, 1042851 and 1042847.
Best, Juan.
Hi,
First of all, sory for the delay due to some technical issue on the ticksy system. We’ve fixed them and our support teamis able to help you with your issues.
Thank you for your understanding !
Best Regards
Hi,
Thank you. I look forward to it.
Best
Hi
We are sorry for problems , theme updated
Best regards
Hi,
Thanks for the update. However, it only fixes the heading issue.
I am still having issues with the white banner at the top of the page and the unwanted horizontal scrolling bar (specially when I visit the website through my smartphone).
Thanks.
Best.
You need to change hero row content type , please check support sytem.
Got it! Thanks a lot.
Thank you too
Hi! I don’t find the support for this theme. It seems there is an error while setting the header in the Hero template. It doesn’t displays in my page. Thank you.
Hi,
Please open a ticket here : https://9theme.ticksy.com Our support team will help you with your problems.
Best Regards
Hi,
I can’t open a ticket since the product APPX is not listed yet. Thank you.
Best
Hi
We are sorry because there is a problem on ticksy API, but you can select any item for support for now.
Best regards
Hi,
I have just checked again. The product APPX is still not in the menu list…
Best
Hi,
Please open a ticket on the presale – category temporarily, as the there is something wrong within the ticksy system currently.
Best Regards
Hi,
I posted a ticket under the pre-sale category.
Best
Very Nice Work, Good Luck With Sales
Nice and creative Good Luck With Sales!
Thank you
Hi! Nice work, but I can’t find the contact page / conact form in the preview?
Hi
Thank you, there is mailchimb newsletter form section and theme supported Contact Form 7 and more all plugins. You can add any form in the pages easily and we are ready to help you about these small issue.
Best regards
Very Nice Work, Good Luck With Sales 
fantastic work, very nice ! big sales to you
Thank you
