373 comments found.
Hey Team, since update 1.2 my website crashed completely: https://xn--wohnparkteupitzerhhe-lbc.de/
please mail me maxcam.contact@gmail.com
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Liquid
Hello, this is the first time I’m going to make a purchase of a theme. The theme only works for one domain? I mean if I for example want to use it on another site, would I have to make another purchase?
Hello there,
A single license is for a single website, according to Envato policy 
Warmest Regards, Team Liquid
Hello, Whats is the curent supported version for Elementor on the new updated version (archub 1.2.3). Thank you for your time.
Hello Maxim,
We always make sure that ArcHub supports the latest version of Elementor
Feel free to submit a ticket if you need any help, we’d love to assist you.
Cheers, Team Liquid
Hello, Thank you for the update. That is all the info I need. All the best.
Have just submited a ticket
Hi there, I noticed that it’s already been responded. Feel free to reply the ticket if you need further help.
Can you check pls? Thanks!
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Hello
I want to change the mobile logo, but I can’t find it anywhere in the setting. Can you let me know where to find it. I have tired header section – Headers > Edit Your Header and find the “Mobile Header Options” tab: but no option to update the website mobile logo
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team ArcHub
Hello liquid team.. can you make a nice solar energy page? cheers
Thanks for your suggestion, already added to our list
Hello there, I’ve got a question about the usability of the theme on a subdomain. Am I allowed to use the same license on the subdomain of the domain in which I use the main theme license?
Hi there,
If they are the same website, for instance one is for staging other one is production then it’s fine. Otherwise you need two licenses for separate websites.
Kind Regards, Team Liquid
Hi, site is all out of alignment when updating to latest Elementor, can you please update your theme.
HELLO???
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you and ensuring a smooth experience for you.
Best regards, Team MagicAI
before i make the purchase, i’m curious if it’s possible to use videos for the product images in the shop. If not, do you have any recommendations for a plugin that would enable this feature? thanks!
Hi there, please send an email via profile page. So that we can assist you
Hello,
Have you checked the theme for the latest wordpress 6.2.2 for any issues I see your demos are running on WordPress 6.0.3.
Also i’m running on Archub 1.1 Running into some bootstrap/Jquery issues (i.e bootstrap loads before jquery in the head – leading to some dropdown select menu on a form to load to the bottom of the page)
Did you fix this in 1.2 ? looking at the source it looks different the way it was structured.
Extended my support too.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
Hello, can I know how the menu management works? I wanted to understand how to apply a different menu to a post/page, but I didn’t find the right place in Elementor settings to do this. In the theme documentation I’ve didn’t find any reference to this. (PS. I’m totally new in Elementor). Thank you in advance, best regards.
Hello,
To better assist you, could we kindly request you to submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Best Regards, Team Liquid
Hi,
I am writing to you as a satisfied user of the Hub theme. My experience with your theme has been incredibly positive, and it has greatly facilitated my web development process. However, I find myself in need of additional customization options.
I am interested in incorporating blocks from other demos into my current project. Previously, I have been able to achieve this by importing the project onto my local machine and manually copying the desired blocks. Unfortunately, I have encountered a roadblock. Due to the constraints of my current license, I am unable to reinstall the theme in my development environment. This is because the license is currently in use and I have not found a way to alter the domain or reuse it.
In light of this situation, I would like to propose a solution. It would be immensely helpful if your team could provide the capability to manage licenses directly through your dashboard. Alternatively, a license management system akin to the one used by the Hub theme would be an acceptable solution.
Best regards.
Hi Khalid,
Hope you’re doing well & thanks for your kind words.
You can already assign development/production websites to your license, and unlimited times you can activate.
Please let me know if there is anything else I can do for you.
Cheers, Team Liquid
Hi guys,
How do I add/remove a slide from the homepage main slider?
Hello,
To better assist you, could we kindly request you to submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Best Regards, Team Liquid
How to add menu on Home page. My home page main menu invisible. I submited ticket 2 days ago about that issue.
Hi there,
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Warm regards, Team Liquid
Hello,
I have filed a refund request because of the ongoing license management issue. many many customers are complaining they cannot deactivate an old domain which is linked to the license, and you always just repeat they should create a ticket. Why not just fix the back end platform? For this reason I filed the refund because this theme is not functioning the way a theme should. We should be able to change the license ourselves. Not via tickets. Because those are only for 6 months… what after that?
Please accept my refund! I will gladly delete this post after.
Hi there,
Our aim is always to provide a seamless experience for our users.
Let me clarify that our licensing model operates on a “one license, one domain” principle, which is a standard practice in the industry. This means that each license purchased can be used for one domain only. Utilizing the same license on multiple domains would be a violation of the licensing agreement.
However, we do appreciate that circumstances may arise where a domain change might be necessary. In such cases, our policy is to allow domain changes through our technical support team. We understand that this might require an extra step, but it is designed to maintain the integrity of our licensing system and protect all our users.
Regarding your concern about support after six months, please note that while the regular support period is indeed for six months, but for license queries you can submit a ticket whenever you want.
We’re continually working to improve our services and customer satisfaction is our top priority. We appreciate your feedback as it helps us grow and serve you better.
Best Regards, Team Liquid
Hello,
thank you for the reply. Does this all mean you guys deny my refund request?
regarding your answer: I understand that you guys decide yourselves how to handle these kind of requests. But please understand that as a webdesigner/developer, when having clients, you have to do these kind of things non stop. Other themes or platforms offer to change licenses / domains online, without your tech support having to do something for this.
The many other customers here, who have the same complaints as I do, prove that this is a function that just should be here.
Also, I never intended to use 1 license on several different domains at the same time. I only intended to use it on one domain but now this has become obsolete.
If the platform of your system isn’t going to change so we can change licenses / domains ourselves, I still would like you to consider my refund. This is absolutely essential for me, that I can change things myself without waiting days and days for a reply from cmr service.
Thanks in advance, please accept my refund.
I understand your hesitation in reaching out to support for a domain change, but please note that this is a requirement based on Envato’s policy. However, rest assured, we are committed to making this process as smooth and effortless as possible for you. If we issue a refund your website will be unusable.
Hello,
ofcourse, I understand. But I still would like a refund. The website and your theme are not active or in use on my website, because of the reason that I wanted a refund in the first place: not being able to switch domains myself.
So please just accept refund request ec416a8a-d41d-477a-a0fb-106cd45db691
I don’t want to use this theme anymore if this is the way it works.
Hello, still no response to my refund request. Please accept it. Or give any kind of response. So I can ask Envato to look into this if you deny it. But just do something…
Does the theme come with a child theme?
Yes, ArcHub comes with a child theme
Please can you explain how to install the Child Theme? I can’t find any information in your supporting documents regarding this. Thank you.
Could you submit a ticket, we’d love to assist you.
i Have purchased the theme . Where to change the banner content and photo in main page .In slider Revolution there is no import demo file is not there showing empty
Hi there,
Thanks for purchasing ArcHub. Could you please submit a ticket with all the details? I’d love to assist you.
Cheers, Team Liquid
I have submit the ticket. please check and help us
I am using MetForm with your theme and it is not working. It’s working in Elementor Edit View, but it’s not working on the Front-end when a visitor views the page. Are there any issues?
When I deactivate “ArcHub Core” it works perfectly.
Also, the inbuilt Elemetor Forms Widget does not submit save or email submissions when the “ArcHub Core” plugin is active, when I disable it everything works (I think).
Guys, i paid for Support, are you jusut going to ignore me? At least give an update or we will get back to you soon. Say something. Ia m shocked. You respond to other customers but ignore others. Please dont tell me to open a ticket. This is a theme issue that affects everyone. Did you know this?
Hi there,
The right way to receive support is to submit a ticket with all the details.
We’d love to assist you.
Cheers, Team Liquid.
How can i enable the Smooth Onepage navitaion? Mine is scrolling not smooth.
Thanks.
Hi there,
Thanks for your inquiry, could you submit a ticket with the details. We’d love to assist you.
Cheers, Team Liquid
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