143 comments found.
Hello,
I purchased Ark last week. Received the zip file. Unable to download. Missing the CSS. Requesting refund. Not usable.
where is ark for wordpress? what the hell is going on here themeforest?
Hello, I have tried to upload the theme to WordPress however the stylesheet is missing. Please can you advise? I am a novice at website building, and at a loss as to how to proceed. Many thanks, Sofia
I used this beautiful theme. But my client wants the site to pass the tests https://validator.w3.org and http://jigsaw.w3.org/css-validator/ Now there are a lot of errors and warnings. Is it possible?
I purchase this item for error, can I receive back my money, because I think it was a theme…please
Hi, I try to install the theme I purchased but wordpress send me this message: “The package could not be installed. The theme is missing the style.css stylesheet.”
I purchase Ark v3.3.1, inside the .zip file I’ve found 4 bins: Documentation, HTML PSD and splash. In internet I read to dounload by FTP, but if I make FTP of the main bin (Ark-v3.3.1) wordpress tell me the same: missing the style.css stylesheet…
can you help me?1 Plese 
Thanks
Hello there is not more author support in here?
Hi, I needed some advice please, I have a vertical menu with sub menus. When I select a sub menu item it goes to the page, but resets the menu on that page and so you have to select the main menu item again to show sub menus.
Is there a way to keep the sub menu open on vertical ?
Is there a way to navigate pages with swipe (right for next page, left for previous page, up and down to read content?) that would make the navigation awesome. 
Great platform… so much more than a theme.
Hi, I get some errors on Revolution Slider: 1. I have 4 slides but only first 3 shows. If I have 5 then only 4 2. in Chrome I see that all images throws this error js:1717 ../Portals/_default/skins/ark/assets/img/1920×1080/mm22.jpg Could not be loaded ! Let me know if more info is needed.
Hello, I can hope to get here some answer? I have also another error invalid height tween value: NaN Maybe is possible an update of the Revolution Slider? Thanks
hi, how can show the sidemenu with other link button THX
Hello,
if i buy this html template, can i have access to psd files??? thanks for your answer Wally
Hi,
Ark includes PSD files for only Logos. Home pages are not included in the download package.
Kindest Regards, ProThemes_Net
Hello, I am interested in your theme ARK and would like to purchase it. However, I need to know the size of the theme. Currently, I have a server restriction for 500MB. Can you tell me the size once I download it?
Thank you in advance!
Stephane
Hi Stephane,
Size of the Download pack is 270 MB
Kindest Regards, ProThemes_Net
Why my site slow? how to fix it
Hi,
Thanks for your feedback.
Whilst we do know that Ark includes multiple JavaScript and CSS files, it’s because Ark is a very robust HTML template and our demo website is to showcase all possible options, variations and our component flexibility.
I’d suggest to create your website from the scratch and only using the CSS and JS files that you have used to custom CSS and JS respectively file. Remove global.css from HTML files and open a new css file, where you can include the only important and used css files. Go to global.css and find header-transparent, heading-v1 and etc. all the blogs, elements you want use, copy/paste the styles to your custom.css page. This way you can build blog by blog, element by element. Moreover, use minified versions of CSS and JS files to improve page loading.
Ideally, we would not include so many files since a website isn’t required to showcase so many design options within 1 page.
We hope our explanation helps with your feedback. If at any time we can help you with anything, please reach out, we’d love to get to know you better.
Sincerely, Prothemes
Purchase code: ac031c7f-173b-4ab9-aaab-d8329aa0986d
We have tried to install the theme but it is giving following error:
Unpacking the package…
Installing the theme…
Warning: The package could not be installed. “The theme is missing the style.css stylesheet.”
Theme install failed.
Can you help?
Hi,
Please note this is a HTML version of the Ark Template. For the WordPress version, please contact the Freshface authors https://themeforest.net/item/the-ark/19016121?s_rank=1
Sincerely, Prothemes
How do I go about getting a refund for this since I need the wordpress version??
Hi,
When a refund does not need to be given
If your item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
they don’t want it after they’ve downloaded it; the item did not meet the their expectations; they simply change their mind; they bought an item by mistake; they do not have sufficient expertise to use the item; they ask for goodwill; they can no longer access the item because it has been removed (we advise buyers to download items as soon as they buy them to avoid this situation).
For more information see http://themeforest.net/page/author_refund_policy
Sincerely, Prothemes
Great customer service there ProThemes_Net.
Live preview link error.
Is there a way to store all Fresh Form inputs in an easy format or download to excel?
realized I posted this in the wrong thread. See WP Ark.
Hi, I’m currently looking for an easy yet flexible way to build my website using Wordpress. I’m now thinking about using Divi or Ark — is there anything Divi can do I cannot do with Ark?
Thanks for your response!
Hi,
Please note this is a HTML version of the Ark Template. For the WordPress version, please see https://themeforest.net/item/the-ark/19016121?s_rank=1
Sincerely, Prothemes
Hello, any idea why the landingpage is working under firefox – and some parts not working under chrome – i.e. text layover the pictures, banner or coloured boxes down the page.
pls look: www.versicher-dich.de
Can I expect your answer ?
Hi,
Sorry for the late reply.
If possible, can you describe your problem more in details? Include error messages and links to screenshots if necessary. Thus, we could provide more efficient assistance. Otherwise, your website is working just fine in all major websites right now.
Kindest Regards, ProThemes_Net
Hi, I have email you with regards to the contact form issues I have faced. Let me know if you have seen it? Thanks.
Hi,
You forgot to include the Noty JavaScript plugin.
<script type=”text/javascript” src=”assets/plugins/jquery.noty.packaged.min.js”></script>
Kindest Regards, ProThemes_Net
Hi, I do not have that files. Probably missing from the download package. I have emailed you btw. Let keep it to email, convenient. Thanks.
Hi,
I have replied to your email message. Please refer to the email message.
Kindest Regards, ProThemes_Net
