225 comments found.
Can’t import demo site
haloo, i have a problem for import data demo. can you help. i so wait long time but not finish yet
I want to see your awesome Theme Demo but I get the following Error: “Error establishing a database connection” 
Thank for your feedback! We fixed this issue.
It says the theme has an Update for version 1.1. I already added my purchase code.
Now I click on “There is a new version of Atomlab available. View version 1.1 details or update now.” update now and it goes to my themes page and says: “Update package not available.”
Also, I just downloaded the zip file from here, why isn’t themeforest version already up to date?
Hi, We already submit the updated version 1.1. Please wait for the email notification from ThemeForest then you can download the new version. Regards
Please fix and make sure import demos logo, in creative agency pages, logo still load from http://atomlab.local/wp-content/uploads/2017/11/light-simple-logo.png
Thank for your feedback! We’ll fix this issue in the next updated version.
Can’t seem to open a ticket on the support portal. It keeps redirecting to login and the SSL is broken. If you need help installing an SSL let me know. Anyways, trying to edit the card element, how can I accomplish this? (don’t need it customized, just how do i get access to modify it myself)
Hi,
Thanks for your feedback! We’ll check the problem with the ticket system now. About the card element, please edit the page then find & edit cart element http://prntscr.com/j3m2gq
Hi, First of all, Great theme! But I am facing a small issues regarding icons. I am not able to see the icons (except font awesome) when I modify Box Icon. There are lots of blank box without any icon in them Please suggest.
Hi,
Please sure you are using Atomlab lastest version, then try clearing the browser cache, if the issue is still happened then Please submit a ticket here: http://support.thememove.com/. Our developers will help you.
My theme installation is failing. I keep uploading the theme but I get this message:
“The package could not be installed. The theme is missing the style.css stylesheet.”
What to do?
Resolved. Uploaded on cPane. But do note, could not upload via Wordpress backend.
Hi,
Seem you’re uploading the wrong file. On ThemeForest, please download WordPress install file only. After that, you can install this file via WordPress backend.
Regards,
Having issues with just one of the plugins.
“Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.”
Any suggestions?
I figured this out but now I’m having issues with importing the demos… Parse error: syntax error, unexpected ‘[’ in /data/12/1/32/73/1195888/user/1274065/htdocs/rdhwk/wp-content/plugins/insight-core/inc/import/import-page.php on line 298
Hi,
In this case, I advise you to open a support request at http://support.thememove.com and our developer will help you to fixx it
Best Regards,
TM
Hello, Please get back to me on my support tickets. Thank you.
Hi,
Can you tell me your ticket number?
Resolved. Thank you for getting back to me on the ticket. Appreciate it.
Very interested in buying this, The design is very appealing. But I have doubts about performance, with the resources it uses, wouldn’t it take longer to load? Or you have taken care of that?
Also, do you have any option to show webapp(software) screenshots area?
Thanks 
Hello,
I have a question.
Do you provide PSD files for the theme?
Hi, Atomlab designed with Sketch, If you want, please create a ticket then we will send Sketch files for you. Regards
Hello! Pre-sales question:
This looks like an incredible theme! I am just wondering if the typed text feature will work in the rev slider or hero section at the top as well?
Thanks, Daniel
Hi Daniel, Yes, you can do that with Atomlab. Regards
how to setup favicon in this themes ? i’ve search entire document for favicon but not found…
Hi, You can go to Appearance -> Customize -> Site Identify -> Site Icon to setup the favicon.
Demo not working – please check.
We fixed it
Your theme looks interesting but I can’t see the demo: “error establishing database connection”.
We fixed it
