225 comments found.
Hi, Customizing the theme on Current wordpress 5.4.1 doesnt work with Insight Core enabled, causes a 500 error.
Disabling Insight Core works back, but then layout settings are gone.
Hello
Please submit ticket in our support system https://thememove.ticksy.com/ then we will help you check it.
Thanks
Before i purchase this theme, how to change the accordion color? It is possible without change it at other page too? so the example I want on homepage colored white, and on the FAQ page i want it colored blue? Let me know please
Hi,
It needs some short custom code lines. No problem, we can help you.
What is the custom code lines?
We will provide the code via support channel. After purchasing, just ask for help at https://thememove.ticksy.com
the plugins in insight core are outdated, why not come up with a solution to keep it up to date with the plugins included in this theme? also why not there’s no option to update the theme inside insight core?
Hello
The latest plugin version is Insight Core plugin – v.1.6.5.
You can download new theme package on ThemeForest to update your system as well.
Thanks
where is the latest visual composer in the download files? im sure it’s not this one since this is 2019 -> https://prnt.sc/sbavej
I just did. still waiting for him to answer.
Got it. Thanks!
Hi guys, i have issue with google maps, i have enter the key, all are ok, except is showing wrong address. I have do the procedure right. I have add the right api key but opens a place in France. I see others have the same issue What can i do ? I must put api both settings and in the google map snippet ? thanks
Hi
You must enable Billing on the Google Cloud Project at: https://console.cloud.google.com/project/_/billing/enable
Learn more at https://developers.google.com/maps/gmp-get-started For more information on authentication and Google Maps JavaScript API services please read this article: https://developers.google.com/maps/documentation/javascript/get-api-key
Regards,
TM
Hello, I am using a custom post plugin. But in the WPBakery editor I don’t see the dynamic content option to create a template with dynamic text, for example Elementor. Is it possible in WPBakery?
Hello
we can not responsible for handling errors if you have for your 3rd plugins and customized code.
You should contact the plugin author for more details of the way using it.
Thanks
Hi, somenting strange pls.. i try to edit a list in wpbakery, when i add more than 8 in list and try to save it, the list resets, to default colors and dont let me save the 9 item. It saves and when i see page live, the colors have change and i see only 8 items in ist and not 9. Resets all the time. Why this happened? Thanks
Hi,
In this case, I will check your site to find the reason and then a solution. Let’s send your WordPress admin’s credentials to frank@thememove.com
Ok Thanks, i will send creds Pls something else. can i add breadcrumbs to portfolio? Thanks
About breadcrumbs, you can go to Customize > Page title to set up layout which includes breadcrumbs: https://atomlab.thememove.com/portfolio/a-cup-of-tea/
Many thanks!!
You are welcome!
Hello,
I installed theme but when i import Demo it’s showing error how to fix this issue.
Waiting..
Thanks
Hi,
Can you show the screenshot, so, I can see the issue?
Regards,
TM
Here is theme screen shot https://prnt.sc/s2fotl
In this case, please write an email to frank@thememove.com with your WordPress admin’s credentials, I’ll help you,
Hello,
I have been using thema for 3 years, I am very happy and satisfied with all the features, but today I noticed a problem with the “counter” element on both cell phones and desktops.
If you scroll the block down and up the values will go crazy, even on your demo page the problem is also occurring, be happy with a solution.
Thanks for your comment. We are working on this issue and will release the update soon. If it’s urgent, you can write an email to frank@thememove.com and provide your WordPress credentials, I’ll help you.
Hi
We bought this template in 2018 but we never got to use it. We have installed it now but the loading of the test content does not work. If I try to go to the support website, it tells me that the support has expired … what can I do?
Please write an email to frank@thememove.com and provide your WordPress admin’s credentials, I’ll check your site.
Hi, I can’t change the signature in testimonials in any way. The change in the “insight_testimonial_options” field or the sql database does not work. Can you help me with the subject? Best Regards!
Hi,
You can edit testimonial here: https://prnt.sc/r14pjl
Thank you, I didn’t notice these options
No problem. Have a nice day!
Hi, how can I change portfolio slug?
Hi,
You can add these code lines to functions.php file of child theme:
add_filter(‘insight_core_portfolio_slug’, ‘atomlab_child_change_portfolio_slug’);
function atomlab_child_change_portfolio_slug() {
return ‘projeler’;
}
Regards,
TM
Is this theme compatible with wordpress 5.3.2?
Yes it is.
thank you for your response
You are welcome. If you have further question, please contact our support team at https://thememove.ticksy.com
On my website (Theme Atomlab), on the blog page https://palestredisuccesso.it/blog-homepage/, I have problems viewing the sidebar (on the left) in the safari browser. How can I solve the problem?
Hi,
You are using a custom HTML widget, so, the color doesn’t appear on Safari. In this case, please contact our support team, they can help you: https://thememove.ticksy.com
Regards,
TM
Hi. How to change the header logo url (for all pages)? Thx.
Hi,
You can set up logo in Customize > Logo section, but you need to click edit page to see if you have set up specific logo for that page: https://prnt.sc/pnbm39
Thx but I spoke about the logo’s url. I want to change the url link when I click on the header’s logo. How can I do this?
Hi,
You need to edit code to change the url because recently, it will go to the homepage.
Regards,
TM
Yes I know but I don’t find where. Could you please tell me where can I edit that code? Thx
Here you are: https://prnt.sc/pp28ap
For further information, please contact our support team at https://thememove.ticksy.com
So there is NO simple way to change this url ?
No, it’s not.
So complicated to only change an url…
Hi, on your demo: https://atomlab.thememove.com/homepage/creative-agency/ It has an animation that interacts with the mouse, but after i download the demo and select Creative Agency as home page, the interactive background dont works,nothing appears, only a blank screen written Creative Agency. How i can fix it????
Hi gabrielcsouza,
Thanks for reaching out to me. In this case, please contact our support team at https:://thememove.ticksy.com – they can help you to check it out.
Regards,
TM
Hello, how I can I remove Archive:Portfolios?
Hi,
You can go to Customize > Page Title Bar > General to remove it
Regards,
TM
did it not take it.
Can you take a screenshot?
Hi,
on your demo: https://atomlab.thememove.com/homepage/business/
When you scroll you will notice that some shadows appear below the letters and on the borders of the BLUE section with the counters. How can I remove that? I see no option, and it’s completely ugly.
thanks
Also on almost everything on this demo..
And almost all your demos have errors on console “Uncaught ReferenceError: WebFont is not defined”
Hi,
We are fixing the issue of console. About the shadow, can you show me a screenshot?
Regards,
TM
Believe this is happening because the smooth scrolling is not working properly. Didn’t used to do this, and for some people the shadow (which is the brain and eyes catching up with the scroll) exists a lot.
Hi,
I have checked this homepage on different computers and cannot see this issue: https://prnt.sc/pakqk2
Hi, issue is on the blue section with the counters. When you scroll, it creates a shadow behind the letters and also on the borders of the section.
I believe it’s because smoothing is not properly done. This didn’t happen in previous versions of atomlab.
I have check with 3 other persons and cannot see the issue, can you please ask someone else?
Hi, in speed performance get 3/100 score…
The header button does not link to the url on the home page however on all other pages the button works within the primary menu.
Note the top menu button works on all pages, however the main menu button just links to a # on the home page.
Hi,
Please write an email to me: thememovedotcom@gmail.com and provide your WordPress admin’s credentials, I will check the site for you
Regards,
TM
