225 comments found.
I can’t modify my header’s logo on home page. I went to theme/personnalize/logo/Dark and light version/select image -> selected my logo but it didn’t apply to my home page. However it is well applied on all other pages. So many bugs in this theme…
It’s caused by your homepage override with custom logo, please check this screenshot: http://prntscr.com/muvlou
Thanks a lot !
Good Afternoon,
I am trying to update the theme and am receiving this message all of a sudden: There is a new version of Atomlab available. Please enter your purchase code to update the theme. It was working fine up to this point.
Hi VaggoLena,
If you cannot find the purchase code, you can go to your download tab on ThemeForest & download the new package of Atomlab. If you still cannot figure it out, please let us know.
Regards,
TM
Hi,
Thank you for the quick reply. I have the purchase code but I am not able to update the theme from within my site via auto update like I was able to before as it says I need to enter the purchase code, but there is nowhere to enter it in again.
Hi, can you please retry? My support team said that this issue is fixed already. If you still cannot do this, please reply to this comment.
Thanks for your patience.
Hi, same thing still. Asking to enter purchase code, but nowhere to enter it.
If you cannot open a support request, please send your WP admin’s credential to thememovedotcom@gmail.com – I will check your site to solve this issue.
Thank you so much, I have just sent that info. Appreciate your help!
Hello. My server is locked to 50 on PHP max execution time. I need helt to import demo content. can you please help me?
Best regards,
Mathias
PS. I bought this theme almost a year ago, but i have not used it before now. Therefore I really hope you can help me although my support has expired.
Hi Mathias,
Please send your FTP information & WP admin credential to my email: thememovedotcom@gmail.com – I can help you
Regards,
TM
Someone answered the ticket without understanding the context of my question. And I need to wait another day for answer because it’s in queue again? Lol
I got it. My support team is dealing with your ticket. We always advise the customer describe the issue in detailed so the support guy can understand your question.
They said in their Item Details / Sales page these two things:
- Premium Support Service - Great Support 24/7
Is this so good to be true? 
I submitted support 3 days ago and till now no answer! Haha!
https://thememove.ticksy.com/ticket/1906342/upportHi,
As I see that your ticket is on the queue, you’ll get the answer asap. We don’t work on the weekend, that’s why it takes 3 days to get response. We promise to reply the ticket within 24-36 working hours.
Regards, TM
Someone answered the ticket without understanding the context of my question. And I need to wait another day for answer because it’s in queue again? Lol
I got it. My support team is dealing with your ticket. We always advise the customer describe the issue in detailed so the support guy can understand your question.
How to set different page for 404 page?
Hi,
Please contact our support team at https://thememove.ticksy.com – you’ll get the instruction
Regards,
TM
I did and since 3 days ago no one reply https://thememove.ticksy.com/ticket/1906342/
Hi,
As I see that your ticket is on the queue, you’ll get the answer asap. We don’t work on the weekend, that’s why it takes 3 days to get response.
Regards,
TM
Live preview is not working please check the individual theme templates
Hi,
Thanks for informing. We are moving all demos to the new server. You can recheck them later.
Regards,
TM
demo is not working
demo content is not working
it still works fine. http://prntscr.com/mhqdv1
sorry, I meant demo installation, importing the demo does not work, thanks in advance
Hi ldelarosa,
You can contact our developers at the support center: https://thememove.ticksy.com – we’ll help you
Regards, TM
Hello, can you please check my ticket. Thank you https://thememove.ticksy.com/ticket/1884190
Hi, do you have this menu feature? Sub text and an option to add icon on the right side? See screenshots:
You cab create a menu like this with MegaMenu. It’s included in the Insight Core plugin.
For more information, please read our article: https://thememove.ticksy.com/article/14073/
Ok here there’s an option to show 5 star here http://prntscr.com/mfka9u but in the actual there’s none http://prntscr.com/mfkab3
What to do?
Hi,
You can open a support request at http://support.thememove.com and our developer will fix your site for you
Regards, TM
Charles Harris Jersey is back again! This guy is funny! Did you really put this backlink on purpose? Or someone is playing out with you guys! 
https://prnt.sc/mfjrw0
I just hope this won’t happen to other theme users as well!
Thanks for your report. We are trying to move our demo to a new server. This issue will not appear again.
I just hope it’s just the server and not the theme coding vulnerabilities such as Injection flaws, buffer overflow, improper error handling, cross-site scripting, etc.
Our server has been infected with malicious code after an attack. Please be assured that our theme is absolutely safe. Otherwise, it will not appear on ThemeForest
The demo site is under attack or being hacked? http://prntscr.com/me4mjf
Hi,
We are working on this. Thanks!
So someone inserted a backlink in your demo site without noticing it? So does it mean your theme is vulnerable to hackers? See here: http://prntscr.com/me1v0e I doubled check with other browser and it’s always there at the top.
Hi,
Thanks for your comment. We are working on this
Also notice some demo that does not render due to database error: http://prntscr.com/me4kfh
Thank you. We are trying to fix it right now.
Hi guys, quick question. I need to achieve a custom layout for the portfolio single page. I have enable WP Bakery on portfolio, but failing to make the content full width across the section where awards etc go. Is there a way around it? Alternatively is there a way to set custom links to portfolio items in the portfolio grid? I could then setup new pages and link to them. Saw a discussion here about this and you have provided this link https://prnt.sc/kb3rr3 (not sure if this is the fix I am talking about but sounds like it) though I fail to find where to specify the custom external URL. Thanks in advance for the help and once again really awesome theme!!
Hi,
You can link your portfolio item to page with the option. then go to edit your portfolio & input link option here: http://prntscr.com/mdm0if
If you have further question, please contact our support team at https://thememove.ticksy.com
Regards,
TM
Any promotions and discounts?
No, we don’t have any discount this time.
Any promotions and discounts?
Hi,
Thanks for asking. We don’t have any discount.
Hi,
Shop & related archive pages filter not working & I have seen the demo website has same problem.
http://atomlab.thememove.com/shop-full-width/How can we fix it or do you have any plan about it?
Hi,
This issue is fixed within the latest version 1.4.5 – please update it now.
Regards,
TM
WOW! Thank you
You are welcome.
After update the theme, it’s looks like the problem still here but it’s now bit different style. The filters working but shows all products & different order.
Hi,
Please open a support request at https://thememove.ticksy.com – my developer will check your site right away
Regards,
TM
Thank you. We are fixing it right now.
Hey guys! Veeeeeeery nice theme Have just one question on the “Startup” demo you have the wavify effect on the top slider. How is this implemented? Been trying to replicate this on another page and kinda stuck
Hi,
The row that has Macbook image used Wavify effect & has negative margin top http://prntscr.com/m6t4fc
For further support, you can contact our developer at https://thememove.ticksy.com
Regards,
TM
Got it! Thanks for the quick reply!
You are welcome.
