225 comments found.
How do I make an testimonial use a pop up video?
Hi,
Atomlab doesn’t support this.
Regards,
TM
Hi, once I purchase will I have access to the one page theme? Or will I have to use the builder to make this page myself using the supplies you provide?
Thanks
Hi,
You can create your one page site based on this page: http://atomlab.thememove.com/homepage/onepage/
Regards,
TM
Once you install the theme, you’ll get all homepages that included in Atomlab and you can customize it like you wish.
Over and over and over you are still loading images from your own website rather than the local path. Just check GUID column in wp_posts after importing the demo. Why is it so difficult to add get_site_url variable to the import script?
Hi,
Please open a support request at http://support.thememove.com and our developer will check your site clearly to find out the reason that causes this issue
Regards,
TM
Do your homework. Open thememove_atomlab\atomlab-1.2.7\atomlab\assets\import\01\content.xml. Then, check all the paths like http://atomlab.local/wp-content
We only support via our channel, please go there & we will assign your ticket to the developer
I’ve reported this twice and you keep fixing my site without resolving the cause of the problem, which is this .xml file. I’ve reported this issue again (last time I’ll do it).
Have you opened the support ticket yet? After purchasing, our developer will take care of solving any issues you’ve met.
Does the theme “atomlab” is RTL?
Hi,
Sorry, Atomlab doesn’t support RTL.
Hi , Nice Theme
How change portfolio permalink Example : www.site.com/portfolio/abc >> www.site.com/item/abc
Hi, please submit a ticket here (remember to add your website info) then we’ll help you check and fix this issue soon.
submit a ticket , check
Great. Can you tell me your ticket number? I’ll follow it.
Thanks, the problem has been solved with your help
Great. Have a good day!
Hello, Great theme, But I’m struck with wp bakery page builder, raised ticked already with credentials, please consider this, its been 24 hours already
Hi, Please tell us your ticket number then we can help you more quickly.
Problem Solved, Thank you 
Hi team. I’m designer. I am looking a team sell theme on themeforest (About 30 homepage) . Are you interested?
Can’t download the demo content, it gets stuck at 95%. Tried resetting the WP database but it didn’t help. Server hardware is not a problem, WP runs on a dedicated server.
I just submitted a ticket on http://support.thememove.com/support/home. Ticket #22330
Got it, our developer will reply asap
Problem solved: I had to run the importer twice.
Great theme, but the customizer doesn’t work after you import the demo data. It freezes and times out. I already extended the runtime in functions.php so that’s not it. Any help would be appreciated.
Hi,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
Hi, I had the same problem with the revolution slider demo slides not being added to my site. Please help.
Hi,
Please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
the notice does not work to inform users about cookies.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Is there any way to add an satisfaction guarantee or any other badge on edge of pricing boxes? That would be really helpful.
It needs custom CSS. So, you can open a support request and our developer will help you
Hello, The sliders are not working. How is this possible?
Hi,
Please open a support request at http://support.thememove.com and our developer will help you to fix it.
Regards,
TM
Hello, just purchased this template but can’t open it. When WPBakery Page Builder Version 5.4.7 is active, the demo content doesn’t upload. It remains as loading. Please advise, thank you.
Hi,
Our developer will help you via this support channel: http://support.thememove.com
Best Regards,
TM
Can you please reply and work in this issue, its been 5 days since I have opened this ticket , http://support.thememove.com/support/tickets/21615
Hi,
The developer is off this week, I have assigned this ticket to other developer
Hi, I can’t activate Insight Core plugin: It’s installed but cannot be activated (Installed version is 1.5.3.4). I’ve submitted a ticket #21673 I cannot load in demo content either, perhaps this is because of the Insight Core issue?
Hi joshsowter,
Yes we have just replied to your ticket. Please follow it.Best Regards,
TM
Hi, is this theme has “related posts” on single post? I don’t see it in the demo
Hi matbien191,
Yes, Atomlab supports related posts section for blog & portfolio. We just don’t show them on demo page.
Boxed Layout available in this theme ?
Hi, Yes, Atomlab supported boxed layout.
demo import rev slider demos are missing.
it worked. best support
demo import does not work – especially the rev slider demos are missing. Still got the neverending spinner…
Hi,
Are you using any blocking extension/app? Some customers told us that the site is blocked by F-Secure as “harmful”. If you submit it as “safe”, it will work well.
Best Regards,
TM
