39197 comments found.
I have a problem. Whether I create content from editing the page or from live editing, when I click on save content (it gives me ok to save) when updating the page the published content is not saved. I have deactivated all the plugins in case any caused a conflict but it is still impossible. I have not been able to add content in any way to my website for a few days. I have the latest version of Avada and nothing. Could you give me a shout?
Hi
This can be due to object cache. Please try and enable the object cache option by going to WordPress admin panel dashboard → Avada → Options → Performance
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how to fix social sharing in single post? There is a problem, when you click on sharing from muchlisin.id, what is shared is the avada.studio
Hello @Muchlisin
This means the meta tags are not properly setup for your single post, kindly double check inside the Avada Meta tag field in page options or if you are using any 3rd party SEO plugin, these should be available there.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Avada Support,
I’m trying to import a custom .json file containing my Page Options, but I’m running into an issue. Here’s what I’ve done:
I go to create a new page.
I click the “Import Page Options” button.
I select my .json file and upload it.
After uploading, nothing happens—it just returns me to the same screen.
I’ve tried saving the page afterward, but the Page Options don’t appear to change or apply.
Can you please confirm if this is the correct way to import a full set of Page Options? Also, is there a different process for importing a full homepage design that was exported as a JSON file?
I’d really appreciate your guidance on how to properly import custom page settings or templates into Avada.
Thank you!
Hello @Deond3
We have a very detailed guide about this here => https://avada.com/documentation/how-to-import-export-avada-page-options/
However if this is not working as expected, we will need you to open a support ticket with us along with your complete website details and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thank you for your response.
Unfortunately, I’m unable to open a support ticket as my support period has expired. However, I’ve purchased four licenses of Avada and have followed the exact steps in the documentation link you shared — multiple times — but the issue persists.
To clarify again:
I’m importing a .json file via the “Import Page Options” button on a new page.
After selecting and uploading the file, nothing changes — no confirmation, no applied settings.
I’ve saved the page after import as well, but the Page Options do not reflect any changes.
Could you kindly confirm whether the “Import Page Options” function is meant to apply a full design layout or only specific settings? And if there’s a different method to import a full homepage layout saved as a JSON file, please guide me on that.
I’d really appreciate your help despite the support window being closed, especially as a repeat customer with multiple licenses.
Hello Deond3
I believe there is some misunderstanding here, the page options export import is not supposed to import or export the page content, that is an entirely different thing, the page options are only supposed to import and export the page options area which you have set here => https://cln.sh/GPTxh9LB
Thanks
-Ammar
Hi Team Avada, I bought a license for my website. Shortly after taking the website live, I changed the domain name (the old domain name is still there and redirects). However, the web builder no longer recognises my original purchase code and says it’s being used by another domain. Please help validate the key for the new domain. Thanks!
Hello @tara-10
This is doable from your my.avada.com dashboard already without any issues, we suggest you to please reset / unregister the purchase code from your support account here -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
Thanks
-Ammar
It worked! Thank you!
You are most welcome 
no matter what I do, setting the container for equal height or the columns for equal height, I cannot get my 5 column row to be equal height. I’ve tried both legacy and flex options for the container, and tried setting the columns themselves to be equal height, nothing works.
Hello @bigfootweblabs
The equal height option does work well with the columns, however in order to provide a more detailed response on this, we will need you to open a support ticket with our team further so we can check the website and assist.
Click Here to Get Avada Support
Thanks
-Ammar
I bought this theme as a complete beginner and followed your YouTube tutorials to build my own website. I messed around with the theme and had to reset it a few times. I ran into a problem with the prebuilt website I installed — I wanted to change the hover text effect on the menu, but I couldn’t. I thought that effect was part of the prebuilt system. I submitted a support ticket, but the Avada Support team only sent me two links that didn’t help, so I gave up on the prebuilt theme. I reset everything and started building a new one from scratch.
Right now, I’m working on the header and menu. Everything looks fine in the preview (on desktop, tablet, and phone), but when I check the site on my actual phone, the logo and menu icon are missing. I’m not sure what happened, because I can still see both in the phone preview on my Mac. Any help would be appreciated! (last time I submitted a ticket and got a very unhelpful reply, so I’m posting here instead)
Hi
This can happen due to a rendering logic applied to the container/column. Please refer the documentation here
You also have valid support so please reach out to out support team and they can help check the issue further for you. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Team,
I own three licenses of this, but one of them is tied to an email address on MyAvada that I no longer have access to. Are you able to unlink the license?
I’m not sure if you can see my current licenses via this comment, but the affected license number ends in: ade41
Thanks!
Hi
We would request you to please reach out to us via the contact area and we can help check this further for you. Please reach out via the link here
Thank you
Hello,
I bought a license code long ago, I tried to active my theme but it’s not activating. I tried also to login my Avada account with the my license code, but it won’t let me. Can someone from support help me?
Hi
We would request you to please reach out to us via the contact area and we can help check this further for you. Please reach out via the link here
Thank you
Hi, when I post a link to my website on social media or WhatsApp it displays some default Avada related text. How can I change or remove it?
The text it displays is: Dynamic prebuilt business website built with Avada offering customizable layouts, advanced features and seamless content management for….
Hello @creativeafrica
This means the OG tags needs to be updated, this depends on where the OG tags are picking the content from, if you are using a 3rd party SEO plugin(s) you will need to edit them inside the page editor.
If you are using Avada’s own OG tags you will need to edit them inside Avada Page options, more about this can be read here => https://avada.com/documentation/avada-page-options/#toc_Avada_PagePost_Options
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you, this put me on the correct track and I got it sorted.
You are most welcome
Why is my main banner and contact form not appearing in mobile devices? It works totally fine in web browser
Nvm. I have it done. Please delete
Hello @madness5000
We are glad to hear you have worked this out, for any other query specific to support, we suggest you open a support ticket with our team further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
As everyone knows, this is the best and most user-friendly template on the market. I have one request: please create a directory website template. While other directory plugins are available, nothing compares to Avada’s quality and security.
Hello connect
We are glad to hear you like Avada Website Builder, regarding your feature request, kindly know that you can send us your feature requests here => https://my.avada.com/make-a-request/?type=feature
Thanks
-Ammar
I have just bought the Avada theme for a very old version of Avada website I have.. to register it asking for step as shown in this screenshot.. when i click on any of these it taking me home page of Avada theme… so would be great if you can let em know how to get the API jey.. here is the screenshot.. https://www.dropbox.com/scl/fi/wdcqzi3ckp88d5wl8212x/2025-05-14_16-41-58.png?rlkey=61xgj2gyx168i5l631m3d5ozc&dl=0
Hello @ThemeSurf_TF
So basically it seems that you are on a very older version of Avada, the API update method does not work anymore at the moment and you will need to actually use our manual step by step update method, we have a very detailed article about this which you can read here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Updating_From_Older_Avada_Versions
Also, you have a valid support with us so if you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
A few years ago I bought Avada for the domain muchlisin.com. Currently, the domain has expired and been purchased by someone else. Can I use the Avada license for the domain muchlisin.id? How do I transfer the license to the new domain muchlisin.id?
Hello @Muchlisin
Surely you can, this can be done simply by going to your my.avada.com dashboard and then resetting the URL from there so you can assign a new URL instead, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
Thanks
-Ammar
Hello, I purchased this theme and installed the tattoo demo. I’d like to change the images under the “Artists” section from the menu. How can I do that? Could you please help me?
Hello @twopointcc
What you see is actually coming from the Mega Menu Builder in this case, the mega menu can be used in Avada to create a menu of your own choice, we have a very detailed article about this here => https://avada.com/documentation/how-to-use-the-mega-menu-builder/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Do you know why I get a 500 error page when I click “Edit Live”?
Hello @pavel225
I will suggest you to check your error logs and see where the error is coming from, however this could be due to low memory and I will suggest checking this article further => https://avada.com/documentation/500-internal-server-error/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, since the last update the home page path is no longer shown in the breadcrumb on the posts. It works fine on the pages.
Hello @interjoy
Nothing in terms of breadcrumbs has been changed in our last update, can you kindly create a support ticket with our team in this case and we will get back to you with more details.
Click Here to Get Avada Support
Thanks
-Ammar
The website shows critical error after I updated it to the latest PHP version. The godaddy tech says that the theme is not compatible with the newest version of PHP snd hence the error. Can you pls help with this? TIA
Hi
Avada does work well with the latest version of PHP. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how to change the text of mobile menu “Go to…” next to the hamburger ? Thank you
Helo @tazzdelain
Depends on how the menu is setup in this case, I beleive you are default header in this case so this may require you to translate this string using loco translate plugin as mentioned in our document post here => https://avada.com/documentation/how-to-use-loco-translate-plugin/
If you need further assistance with this, kindly open a support ticket and our team will follow up further.
Click Here to Get Avada Support
Thanks
-Ammar
there is a problem when trying to update avada fusion it crushed the website, please respond to the ticket its very urgent The ticket ID is 2931364798.
Hello @blasterDev
Updating Avada or any of its required plugin(s) should not be causing any such issues, so this could be specific to any other resource on the webiste.
I can not find any ticket with this ID, however do note that our response time is under 24 hours and we will respond to all your tickets in due time!
Thanks
-Ammar
I need to create a staging site. Is there any way I can use a temporary purchase code to download the a prebuilt site? I will not need it once I have synched it up with the live site.
Hello @mmkdesigns
The same purchase code that is being used on live site can be used for your staging website actually, as far as your staging site is using the proper staging URL structure as mentioned here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
Thanks
-Ammar
