589 comments found.
Can’t find it in the documentation and there were no search results in your knowledge base…how do we modify the content in the Side Menu? I see where to change the padding and such, but not the content itself, and there are no templates available in the sidebar options. Thanks!
EDIT: Found it in standard widgets. I guess it was in such an obvious place that I missed it. 
How can I add multilanguage with RTL and LTR in one website.
You can use the Multilanguage plugin to do it such as Loco Translate, Polylang, WPML, etc.
For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hei! Could you please reset license for me also? Thank You!
It has been reset.
Thanks
Ty very much.
Hi,
1. Please follow our KB article here https://tinyurl.com/premium-plugins-update
2. For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thanks
Hey guys,
How do I deregister the license if my support has expired? I purchased the theme a while ago but didn’t manage to use it until now. Now I need to move it from my private dev server to the client’s server (probably two times – first for dev subdomain for testing, then for the root domain). I have removed all the theme and plugin files from the old server.
Thanks!
Please remove the theme and plugin from the old domain then get back to us, we will deregister the license for you.
Thanks
I have removed all the theme and plugin files from the old domain. Thank you very much for your help!
It has been deregistered.
Thanks
Thank you so much, it works nicely! You rock!
Hi, can I transfer my license to other domain? I made a placeholder domain and will transfer it to my main site
Hi,
Yes, you can, please remove the theme and plugin from the old domain then get back to us, we will deregister the license for you.
Thanks
thanks, can you deregister it now? I will transfer the license to my main domain. thank you
It has been deregistered.
Thanks
Hello, I want to ask how to update the Slider Revolution – Premium responsive slider Version 6.4.6 to the latest version 6.4.11. I need to update the plugin, thanks.
Please follow our KB article here https://tinyurl.com/premium-plugins-update
Thanks
Done, thanks
I have a pre sale question: We develop our clients sites on a test domain first, for example test.com and then move them to their live domain once ready for example abc.com. I know once we purchase this theme it can be active only on one domain at a time so how long does it take to deactivate it on one and then reactivate it on the other, usually when it is time to go live we tend to do this instantly, not wait days. I know other themes have a feature for you to do this yourself, can you give me an estimated guess on the usual timeline this takes please?
Hi,
We do it immediately.
Thanks
Hello
I have registered one of my liscenses on my website “digicaptors.com” but now i want to shift it to other domain. So i want to de-register the theme liscence from digicaptors.com. Please help me out on this.
Regards Nipun Rawat
Hi,
You have been using the theme on “scrupulousassignmenthelp.com” already so you can’t use it for more than one domain.
For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hello, I bought your theme, I installed the travel demo, Popular Tours does not appear on the homepage as it appears in the demo.
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Please deactivate my key from neiladv.com
Done, thanks
Dear Support. I purchased theme. I kindly need a domain reset of license.
Hi,
Your license has been reset.
Thanks
Hi, I have deleted the website I used the theme before. Can you check to see if I can use the theme for another project? Thanks.
Hi,
Yes, you can use it for another project as you have deleted the old site already so I have deregistered the license for you.
Thanks
License just renewed! Support for Ticket #1276 please. High-priority. time-sensitive . Thank you.
Hi,
I can see it’s solved already. Please check your email inbox/spam to see the reply from the support team.
Thanks
Hi, I have a couple of presales questions…
First: I am using a template that is discontinued, I have build the site with WP bakery. Can I just import this template, and it should work?
Second: The site is not live yet, it is working on my computer. Do I have to register the template on the computer and then again online?
Thanks!
Hi,
1. Our demos built with Elementor, not WPBakery. So If you wish to import a demo you need to use the Elementor plugin.
2. No, you don’t need to register on the local server. Registration requires for liver server only.
Thanks
thanks for your answer… But my question is if the content of my website build with WPBakery will work with this theme. I already like the layout of my website…
Or do have to do everything manually?
Yes, the theme will work with WPBakery. If you will keep the content that build with WPBakery then you don’t need to import demo data.
Thanks
I can’t login to submit a service ticket, can you let me know how I can request service support?
Hi,
If the Envato login doesn’t work then please signup with your email address then verify your account. A verification email will be sent to your inbox/spam/junk folder.
https://tinyurl.com/theme-x-support-deskThanks
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
How To Fix This?
Please check our KB article in the following link to solve this.
https://tinyurl.com/Missing-style-sheetThanks
i want to change domain to another , i want to rest please
It has been reset, thanks
i want register new domain give me ? The purchase code has registered already on another domain. If you changed your URL, instance: http to https or domain.com to www.domain.com then please contact us to reset it. please remove https://alialfayed.com/ and accept https://www.greenlandreal-estate.com/
We have deregistered the purchase code already, now you can use the same purchase code for your new domain. If you still having a problem then please go to the support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
done
Hello
I have used “Cleaning Services” template for developing my website. Now, on every single service page, I want to add brochure description but in bulleted format. But right now it’s just i paragraph format. How can i add brochure description in bulleted format?
Regards Nipun
Hi,
For theme support please go to our support portal http://bit.ly/2Tsw02U and create a ticket, our team will assist you.
Thank You
