596 comments found.
Please I need help after updating the AVAS theme a weird pop up keeps showing on my dashboard with this error message every single time: “To work the theme properly please update the theme and clear cache from everywhere such as browser, cache plugin, CDN, etc.” . Please I need help on this and why is it saying my support has expired? Please someone help me with this. I wish I could post a picture but cant
This is because your theme is not the latest version, please download the latest version 6.3.3.2 via your Themeforest account download section and install it. After that please follow our KB article here https://tinyurl.com/avas-theme-automatic-updates
Thanks
I’m trying to activate the theme on my domain but it says that it is already activated somewhere else.
It was activated there but I removed it from a long time…
could you please help me activate it on my current domain?
EgyptCoding . com
It has been reset, thanks
Hi, I just purchased the theme and activated it. When it asks me to “manage plugins”, the only plugins listed are Avas Core and One Click Demo Import. There is no Redux neither Elementor. Where can I find them? I also tried (with 3 different browsers) to sign up to your support portal, but it doesn’t work… Thank you for your help.
Please check our documentation https://tiny.one/avas-documentation find the Import Demo then check the video tutorial under it.
For further support please try to manually signup if the Envato login doesn’t work and check your email’s spam/junk folder if won’t get a confirmation email in your inbox.
Thanks
Thank you for your quick reply, I solved the plugins problem. Anyway, as I bought a 1 year support license, I’d like to have access to your support portal, but I’m not able to. I tried to manually signup at your page https://theme-x.org/support-desk/login.php but, after filling in the form, the button “sign up” continues to spin without moving forward. See screenshot here: https://imgur.com/a/znycYTE Could you open an account for me? Thanks.
Hi,
The signup issue has been fixed. Please clear your browser cache and try again to manually signup or use Envato login.
Thanks
Thank you very much, it’s ok now.
Hello, could you please reset license for me? Your support portal doesn’t work. Thank you!
It has been reset, thanks
Hi guys great theme. Always working! But I noticed that the quiz tag in “CONTACT FORM 7” does not work with your AVAS theme. Can you help me? I have several sites with AVAS. They are all working.The latest version of Contact Form 7 installed with your Wedding demo has a problem qhen I use the quiz: it is not displayed.
We have not tested yet about the quiz tag but we will check it and fix it if needed. For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hi,
We have tested and added it to our demo page. Its working fine there please check https://tiny.one/avas-contact
Thanks
Hello
I have just purchased and installed the theme and imported demo data for corporate, but the imported data is not like your demo…? www.bjob.dk
Regards Jay
Everything looks fine after I removed and reinstalled the theme again. I just need to fix logo to move a little bit to top. Regards Jay
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hi, I have bought, installed and registered the Avas theme. Tried to import a demo and I have issues with the slider revolution plugging that is not found. I searched for it also manually with no success. Therefore my demos do not look proper. What can I do? Thanks?
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Can’t find it in the documentation and there were no search results in your knowledge base…how do we modify the content in the Side Menu? I see where to change the padding and such, but not the content itself, and there are no templates available in the sidebar options. Thanks!
EDIT: Found it in standard widgets. I guess it was in such an obvious place that I missed it. 
How can I add multilanguage with RTL and LTR in one website.
You can use the Multilanguage plugin to do it such as Loco Translate, Polylang, WPML, etc.
For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hei! Could you please reset license for me also? Thank You!
It has been reset.
Thanks
Ty very much.
Hi,
1. Please follow our KB article here https://tinyurl.com/premium-plugins-update
2. For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thanks
Hey guys,
How do I deregister the license if my support has expired? I purchased the theme a while ago but didn’t manage to use it until now. Now I need to move it from my private dev server to the client’s server (probably two times – first for dev subdomain for testing, then for the root domain). I have removed all the theme and plugin files from the old server.
Thanks!
Please remove the theme and plugin from the old domain then get back to us, we will deregister the license for you.
Thanks
I have removed all the theme and plugin files from the old domain. Thank you very much for your help!
It has been deregistered.
Thanks
Thank you so much, it works nicely! You rock!
Hi, can I transfer my license to other domain? I made a placeholder domain and will transfer it to my main site
Hi,
Yes, you can, please remove the theme and plugin from the old domain then get back to us, we will deregister the license for you.
Thanks
thanks, can you deregister it now? I will transfer the license to my main domain. thank you
It has been deregistered.
Thanks
Hello, I want to ask how to update the Slider Revolution – Premium responsive slider Version 6.4.6 to the latest version 6.4.11. I need to update the plugin, thanks.
Please follow our KB article here https://tinyurl.com/premium-plugins-update
Thanks
Done, thanks
I have a pre sale question: We develop our clients sites on a test domain first, for example test.com and then move them to their live domain once ready for example abc.com. I know once we purchase this theme it can be active only on one domain at a time so how long does it take to deactivate it on one and then reactivate it on the other, usually when it is time to go live we tend to do this instantly, not wait days. I know other themes have a feature for you to do this yourself, can you give me an estimated guess on the usual timeline this takes please?
Hi,
We do it immediately.
Thanks
Hello
I have registered one of my liscenses on my website “digicaptors.com” but now i want to shift it to other domain. So i want to de-register the theme liscence from digicaptors.com. Please help me out on this.
Regards Nipun Rawat
Hi,
You have been using the theme on “scrupulousassignmenthelp.com” already so you can’t use it for more than one domain.
For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hello, I bought your theme, I installed the travel demo, Popular Tours does not appear on the homepage as it appears in the demo.
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Please deactivate my key from neiladv.com
Done, thanks
Dear Support. I purchased theme. I kindly need a domain reset of license.
Hi,
Your license has been reset.
Thanks
