61 comments found.
Hello! I’ve just updated the theme and have a question.
When i use the Bigger Portfolio Filter to at the bottom of a portfolio page is there a way to hide or to filter out the current portfolio?
For example, on this page https://build74.com/portfolio/old-navy-llc/ for the Old Navy portfolio page, is there a way to automatically not show Old Navy at the bottom of the page in the Bigger Portfolio Filter slider?
Thank you for your assistance!
John
Hi,
Please don’t worry, we’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thank you!
Hello – i’m trying to replace the footer in the “default page” template, but am confused by a couple of issues..
If i import a footer template from Elementor and apply it to all pages, it breaks the header sections – it either hides the images i set in the header section carousel and just shows grey space for the home page, or the section completely vanishes.
I wondered if by using the elementor footer and applying to the whole site i amd conflicting with the existing “default page” footer settings which in effect is giving me weird results as both footers are being applied to the pages i’m editing.. so my next step was to try and edit the “default page” but such a thing does not seem ot exist in anything other than drop down boxes on pages/posts and i can’t find where i can adjust the “default page” to use a different footer..
I’m not sure if what i’m experiencing is a side effect of using such a pre-made theme or if i’m just barking up the wrong tree here and need to take a different tact.. I can’t see where i can edit the default footer other than in theme options but it is very very basic..
Any direction with this issue much appreciated!
in simple terms – how can i use an imported footer from Elementor’s library to replace the default Bigger footer ♂️
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I get this error with your theme: Warning: Undefined array key “background_image” in /var/www/wp-content/plugins/elementor/includes/conditions.php on line 87
Warning: Trying to access array offset on value of type null in /var/www/wp-content/plugins/elementor/includes/conditions.php on line 90
Warning: Undefined array key “background_image” in /var/www/wp-content/plugins/elementor/includes/conditions.php on line 87
Warning: Trying to access array offset on value of type null in /var/www/wp-content/plugins/elementor/includes/conditions.php on line 90
https://niagarametals.com/How do I fix?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
It will not let me open a ticket. It is not my fault you don’t update your theme. I will have to leave a review if you cannot fix this.
Hi,
Please contact with us via email for check and support: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi, I am building a website using your Bigger Theme. I would like to use the Bigger Portfolio slider on more than one page with different content on each page. However it seems that when I add it to another page the same content duplicates. How do I create a new Portfolio slider with different content please. I have my order number if you require it.
Thanks Emmie Evans
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hello, is your website not working?
https://oceanthemes.net/Hi,
Sorry, we are transferring data to a new server.
You can check the Bigger demo here: https://wp.vegatheme.com/bigger/
Thank you!
How to change it so that the slider allows customers to be moved smoothly at the bottom?
https://humidex.plHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
What are the steps to update the Bigger theme when the page is working fine? What are the files to replace without problems with the current page design?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please use the theme latest version, Automatically Update the Bigger theme by 1-Click with Envato Market Plugin: https://envato.com/market-plugin/
Thank you!
I have a problem with the theme when I made migration on the website on one to another hosting. Here is my site, and please help me. Also I can’t send the support ticket because I can’t find my Purchase code. https://isgks.com/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I can’t install the theme template on my site and when I login to install the theme it asks me to buy an email www.frhan.com
Hi,
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
i was send ticket but not respond
Hi, we’ll check and support for your ticket as soon as possible, Thank you!
Hi! Good afternoon. I wanted to do 2 changes but the template doesn’t allow me to do it:
1. Where can I change the color of the breadcrumbs. I removed them because the landing page name was in blue and it was too dark you couldn’t read it. I want it to change it to white.
2. In the header in the right side, there is a rectangle button named Chile and a contact button, instead of the Chile button we wanted to use an image of the country’s flag as a button, but it doesn’t allow me.
The web is: grupolari.com
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
can you please help me concern a theme that i just bought it ?
Thank you,
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, we need help with the following issues:
- My item purchase code is b691ef65-2d71-4e3b-9b48-a02b83e865b2.
1. In the home page, the images are aligned vertically and not horizontally as it was shown on your preview. We need the images to be aligned horizontally, one next to the other. 2. The principal landing is the blog. Whenever we write the main URL, it automatically redirects to the blog and not to the home page.
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
my purchase code is 299aabb6-e28f-4ce8-96e3-b1f0bdcb3c8e
demo data is not loading in bigger theme after trying all the way including your previous suggestions and comment. this is the website link https://moniacontractingny.com/need the solution asap or refund, I am working it for my client
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Dear Ladies and Gentlemen,
is it normal that all uploaded images look a little blurry? Is there something behind it?
Theme: Bigger
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
grid system does not work, all elements are under one another
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hi i have the theme from envato elements but I can’t open a ticket for support
Sorry, support system support for the items downloaded from Themeforest only, download items from Envato Elements not get technical support from us, Thank you!
Hi I have purchased the theme Bigger Construction and i have imported the demo data, but the website column layout has issues Here is the screenshot: https://snipboard.io/mjRVSG.jpg
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have been trying to submit a ticket and it says the license code is not valid so i am unable to submit the ticket it says product code is different for envato
screenshot: https://snipboard.io/85gNfO.jpg
Hi,
I have seen your account is created: http://prntscr.com/12x2bsz
But I’ll delete this account, please create an account again and submit a ticket to get support.
Thank you
This is one of the worst support i have ever seen I have again tried to submit ticket, and it says again there is issue with purchase code. I have made a from taking this theme The support is so worse you guys dont fix the problem just drag it up long THis is what i get agian: https://snipboard.io/8CkqoV.jpg Do fix this issue or please create a ticket by your self instead of just dragging this case. I am entering the case details here
CASE
Hi i have imported a website theme and the layout as issues the columns are coming in each row I have tried fixing but the problem seems to presist I am attaching the screenshots also though i change the width and height of logo it only reflects in desktop adding up the nav bar in mobile there is no option to make it to right side.
Hope you can help me with the all the 3 questions Screenshot about the issue: https://snipboard.io/RlE497.jpg
Any updates on this Either envato or Ocean theme fix this please, If your ticketing system is not able to verfiy the license code then what is the point of it, Also whats the point of even creating a support
Hi,
Try use Envato account to verify your purchase and submit a ticket: http://prntscr.com/132b49t
Thank you
For now, please create a ticket in “Customize” category to get support, we’ll check for your problems related to register last. Thanks
Can’t use support as I have downloaded the theme through envato elements – was told I need to purchase support as extra? I don’t think this is really that fair when asking for support on basic functionality and issues. Used to love the theme but having quite a lot of trouble this time. The mobile hamburger menu displays on the left over the logo, could someone please tell me how to move this to the right where it displays on the demo.
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Terrible won’t be using your themes in future or recommending. I’ve purchased a license to envato and your theme is not displaying properly. The menu is on the wrong side overlapping the logo.