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Hi,
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I can’t install the theme template on my site and when I login to install the theme it asks me to buy an email www.frhan.com
Hi,
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
i was send ticket but not respond
Hi, we’ll check and support for your ticket as soon as possible, Thank you!
Hi! Good afternoon. I wanted to do 2 changes but the template doesn’t allow me to do it:
1. Where can I change the color of the breadcrumbs. I removed them because the landing page name was in blue and it was too dark you couldn’t read it. I want it to change it to white.
2. In the header in the right side, there is a rectangle button named Chile and a contact button, instead of the Chile button we wanted to use an image of the country’s flag as a button, but it doesn’t allow me.
The web is: grupolari.com
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
can you please help me concern a theme that i just bought it ?
Thank you,
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, we need help with the following issues:
- My item purchase code is b691ef65-2d71-4e3b-9b48-a02b83e865b2.
1. In the home page, the images are aligned vertically and not horizontally as it was shown on your preview. We need the images to be aligned horizontally, one next to the other. 2. The principal landing is the blog. Whenever we write the main URL, it automatically redirects to the blog and not to the home page.
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
my purchase code is 299aabb6-e28f-4ce8-96e3-b1f0bdcb3c8e
demo data is not loading in bigger theme after trying all the way including your previous suggestions and comment. this is the website link https://moniacontractingny.com/need the solution asap or refund, I am working it for my client
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Dear Ladies and Gentlemen,
is it normal that all uploaded images look a little blurry? Is there something behind it?
Theme: Bigger
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
grid system does not work, all elements are under one another
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hi i have the theme from envato elements but I can’t open a ticket for support
Sorry, support system support for the items downloaded from Themeforest only, download items from Envato Elements not get technical support from us, Thank you!
Hi I have purchased the theme Bigger Construction and i have imported the demo data, but the website column layout has issues Here is the screenshot: https://snipboard.io/mjRVSG.jpg
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have been trying to submit a ticket and it says the license code is not valid so i am unable to submit the ticket it says product code is different for envato
screenshot: https://snipboard.io/85gNfO.jpg
Hi,
I have seen your account is created: http://prntscr.com/12x2bsz
But I’ll delete this account, please create an account again and submit a ticket to get support.
Thank you
This is one of the worst support i have ever seen I have again tried to submit ticket, and it says again there is issue with purchase code. I have made a from taking this theme The support is so worse you guys dont fix the problem just drag it up long THis is what i get agian: https://snipboard.io/8CkqoV.jpg Do fix this issue or please create a ticket by your self instead of just dragging this case. I am entering the case details here
CASE
Hi i have imported a website theme and the layout as issues the columns are coming in each row I have tried fixing but the problem seems to presist I am attaching the screenshots also though i change the width and height of logo it only reflects in desktop adding up the nav bar in mobile there is no option to make it to right side.
Hope you can help me with the all the 3 questions Screenshot about the issue: https://snipboard.io/RlE497.jpg
Any updates on this Either envato or Ocean theme fix this please, If your ticketing system is not able to verfiy the license code then what is the point of it, Also whats the point of even creating a support
Hi,
Try use Envato account to verify your purchase and submit a ticket: http://prntscr.com/132b49t
Thank you
For now, please create a ticket in “Customize” category to get support, we’ll check for your problems related to register last. Thanks
Can’t use support as I have downloaded the theme through envato elements – was told I need to purchase support as extra? I don’t think this is really that fair when asking for support on basic functionality and issues. Used to love the theme but having quite a lot of trouble this time. The mobile hamburger menu displays on the left over the logo, could someone please tell me how to move this to the right where it displays on the demo.
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Terrible won’t be using your themes in future or recommending. I’ve purchased a license to envato and your theme is not displaying properly. The menu is on the wrong side overlapping the logo.
I see the items on vertical not in grid, and suggestion ?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, your theme is free on envato elements, here is 59 dollars, what’s the difference? I will be glad if you inform.
Hi,
Sorry, Please find your answers here: https://forums.envato.com/t/can-anyone-explain-me-the-difference-between-elements-and-envato-market/258396/9
Thank you
Hello, Elementor on the theme itself is not displaying across ways with in a column format. I have tried to uninstall the theme and re install it, as well as elementor and nothing has changed.any idea on how to fix this issue?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Elementor is not able to fill full width
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hi, how i can install your theme with “HOME 3” page?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I noticed that the service box widget is adding nofollow to the links for the title, image and read more. Can this be removed?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Does it support ٌ RTL & language arabic? if yes please give me a url demo i will go to buy..I interested
Sorry, Our theme not support RTL & language arabic, Thanks