85 comments found.
hello i have purchased brixel theme and i can’t find content.xml to import also i can’t use demo import please help me
Hello there, I-m using this theme wfrom my envato elements account and it looks great, but I’m having a problem: I activate the “Coming Soon page”, and when finished the page desgn I deactivate the “Coming Soon page” and configure the new home page, but it still apear “Coming Soon page” as Home… Please HELP! I follow all documentation but the problem still runing
Try clearing site cache, dns cache and check again.
If you want us to inspect your site for other issues you need to have an active support for the theme from Themeforest. Items bought from Elements don’t come with active support.
hello..i want buy u themes..how if i have trouble upload demo?
If you follow our theme documentation then you won’t face any problem. Even if you get into any trouble then our support team would gladly help you.
Hello, I wanted to know if your theme support loco translator or other multilanguages plugin?
It supports any translation plugin.
Bonjour, j’utilise “Post Masonsy Grid” et j’ai un bug à l’affichage “[vc_btn link=”post_link” title=”Lire plus” style=”flat” shape=”rounded” color=”juicy-pink” size=”md” align=”left”]” Pouvez-vous svp m’aider ?
Bonjour, j’utilise “Post Masonsy Grid” et j’ai un bug à l’affichage “[vc_btn link=”post_link” title=”Lire plus” style=”flat” shape=”rounded” color=”juicy-pink” size=”md” align=”left”]” Pouvez-vous svp m’aider ?
Please open a support ticket from https://radiantthemes.zendesk.com/hc/en-us/requests/new and provide your site url and temporary access so that we can check the error.
How can I change the white color of the site title and tag that displays on the woo-commerce shop page
wow.. is that true? No wonder I have problem with the rev slider .. I download from envato (Paid subscriber) .. There is no support so I repair myself with css.. I plan to use this theme for quite big project.. Now I have to rethink..
Don’t spam here. There is no issue with slider or theme. If you don’t get updated theme in Elements, then you need to contact Envato.
Hi, I am sorry for my previous comment.. really I have no intention to spam here.. maybe my message seems a bit harsh. The theme actually very nice with clean design. I use envato elements mainly for testing out the theme before I buy (to get support).. and I have enough experience to solve any minor issue with the theme or the hosting server. No problem here. Thanks for the reply.
Hi,
We understand. Some buyers have misconception that Themeforest version and elements versions are different but they are not. We don’t upload a separate version for Elements. If you face any issue in Elements version then you may reach Envato help center and request them to provide updated version.
Let me also point this out. There is no problem with the paid theme here, but if you download it from the envato element, the same slider part is broken.
please be honest people !!
Due to the slider issue in this theme, I bought slider revolution for nothing.
This theme is also given to Envato items free of charge to their subscribers. And in this free version, they deliberately made the top slider inoperable. I bought Sliderrevolution just for this problem, I paid for it. I will write this matter to the Envato administrators. I wanted to inform you about this issue.
I wrote the subject to the radiantthemes theme owners, but did not get a response. I do not recommend this theme.
Hi! I have problems displaying the main menu on mobile devices. there is no menu
Hello, your theme is great, congratulations.
I have many questions :
1) In Theme Options -> General -> Custom Slug, I modify the name of the slugs, example: I rename “Portfolio” by “Toto”, but the modification is not taken into account. Can you please tell me how to fix this error?
2) The “Masonry Gallery” element generates h5 titles, how to change the “h5” tag to the “p” tag?
3) The “Portofolio” element generates h4 titles, how to modify the “h4” tag by the “p” tag?
Thank you in advance for your help
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you. Also, please provide screenshot of your 2 and 3 points.
For some reason, the slider on this theme disappeared. I did not delete it.
Hi,
Maybe older version of slider revolution plugin is having problem. Please update the plugin by following our https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update tutorial and check. If you still face this problem then we need to inspect your site. At that case, if you want us to inspect, please extend your support (As your support was expired) and open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hello,
Quick question: where do I find the xml content for manual import?
Regards.
Please check Theme Installation tutorial https://themes.radiantthemes.com/brixel/docs/#ThemeInstallationSetup . This uses integrated import process and doesn’t need manual xml import.
I will notice that you were not willing to help; and before your reply, I have found the demo files in the following path: \brixel\inc\import\one. Have a good day!
This is a really cool and beautiful theme. BUT today I updated WordPress 5.5 and the WPBakery Page Builder plugin began to work badly and crookedly. There was no need to update. Upset.
We are sorry to see you faced problem. WPbakery also updated their version to be compatible with WordPress 5.5. Please update WPbakery by following https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update (screenshot may vary but basic process is same) and you’ll get latest version of Wpbakery. If you still face the problem please feel free to open a support ticket and we’ll send you latest version of the plugin.
Hi, I need help please. Some images are not showing up on safari and firefox. How can I solve that? Please help. Thanks
Hi,
Please upload those images again from the specific places and those images should be shown. If still you’re facing the same problem, please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you. Also, please provide screenshots of those images which are not showing.
Hello! Tell me please how can I change the fonts in the header menu https://prnt.sc/scryyh
Hi,
You can change fonts from the ‘Menu Typography’ filed from specific header settings through Theme options. For example, if you’re using header ‘Style Ten’, then you can change the menu fonts from ‘Theme Options > Header > General > Header Ten Settings > Menu Typography’ ( Please check:- https://nimb.ws/E8aQtY ).
Thanks! I got it. But look here https://prnt.sc/sd0r2f, the field is not displayed
Hi,
Please refresh the Theme Options page and you’ll able to see the option properly.
Thank you very much!
Hi, guys. Tell me, where can I change the background image https://prnt.sc/sgk4bx?
Hi,
Either you can change this image by setting the featured image from the specific page ( Please check:- https://prnt.sc/sgmixd ) or you can change the image from ‘Theme Options > Header > Short Header > Inner Page Banner Background’ ( Please check:- https://nimb.ws/vQRZui which is common for other inner pages).
Hi, Can you help me with advice?
I just can’t set styles for mobile devices https://prnt.sc/t93eq3 I have words that are too long that do not fit on the screen
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you. Also, please provide link of the page in which page you’re facing this.
Сan you enable the demo?
Hi,
Demo is running now. We were shifting server.
Support RTL??
No it doesn’t support RTL.
Is there a possibility to show the phone and e-mail in the mobile version?
Yes you can show email and phone in mobile version. Please see screenshot(http://prntscr.com/ptmrqm)
