394 comments found.
HI I have sent a request for a refund; kindly cancel that. I was looking for some other theme and mistakenly selected this one.
No problem. thank you so much for the information.
Hi, i encountered a bug on variable product.
if i add a description on a variation item, it is not registered and then displayed on product page when this variation is selected.
What can i do please ? Many thanks Phil
Hey, Thirumani Guhan, have you received my support request answered by mails ?? Thks Phil
Hi, it’s ok i have found and corrected the bug
symbols missing, please look at this https://www.crystalshealinglights.com/reviews/ where the SSSSS is that should be stars?? how do i fix that.
also have a look at this https://www.crystalshealinglights.com/product/love-and-healing-crystals-lamp/ next to the buy now button are two boxes, there should be a – and + button how do i fix this
HELLO is there any one there
Hope you got a reply.
hi, i sent you the login on monday??? when will it be fixed
Hi you mailed me 9 days ago and i replied the same day, since then you have not done what you promised to do, when will you fix the issue
100% not happy, 25 day ago you said you would fix this issue and not done
Hi!
Is there a way to delete the first slide in a slider? I’ve spent time building a slider but there is no way to re-order the slides or delete the first slide!
Also when there is only the first slide (Slide0) there is no way to add additional slides! The options disappear and won’t show up for duplicate or add new slide.
Could you shed some light on this please!
Also, Images are not constrained to the slide. If overflow is set to hidden it does not work. Images spill into the next slide. Also, image height even when set to 100% of the slide are not contained either.
Hello, Sorry for the huge delay! Can you give me your site url through official support tab to take a look? https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
Thank you
I have sent you an email quite some time ago using the support link regarding this but I have received no response from you yet.
Hello,
1. I’m having a problem registering my license. I have 2 licenses purchased for the Cartify theme, but when I enter the number of my new license in the theme settings, it is not registered. What should I do?
2 Also, if I choose to add a new font, it’s not displayed in the theme’s preconfigured blocks (except for the slider), what can I do?
Thank you in advance for resolving these 2 issues. Phil
UP !! Have you received troubleshooting comments ?
Hope you got a reply through mail.
not for the 2 questions, and the first one isn’t fixed
Too bad the theme is great, but it’s impossible to work professionally because support isn’t responsive enough. 
Hello, I already sent a reply to your email (8hours) before, but didn’t hear anything back from you.
check your spam, I’ve replied to 2 messages since then. I was telling you that I had bought 2 licenses and that the first license has been working on my 1st site since 2022 and that the second license does not want to be activated on my new site. I also provided you in my second message with the numbers of my two purchased licenses.
can I expect my problem to be solved by Friday? I started asking for help almost a week ago!?
the font manager should download font somewhere and it typography settings should availble inc customizer.
Hi Guhan,
I’m still waiting for support on the Google Login
It has been a month and I don’t have my website ready with your theme, please help me.
Email – inf3cti0n95 at gmail.com
Hello, please, when we send you a message for help, the minimum consideration we expect from you is a response. And even if you cannot assist us, please let us know. I appreciate the quality of your work, but I regret the quality of your after-sales service.
Hello,
Sorry for the delay, i have sent a reply to your mail.
Hope it helps.
Social Google Login is not working, I tired everything but it’s not working
I have raised tickets sooo many times, but no reply
Hi! How can I get rid of the categories bar at the very top of the shop? There are no options for it anywhere.
In your demo’s you show 2 shop pages with different banners and no categories bar underneath but there is no option to enable this. How can I make this happen?
Hi! Still waiting on a reply for this…
Hi, It’s impossible to edit any page or post there is no blocks available for the composition of the page. But only one block with gutenberg brut code like this for example : <!—wp:agni/icon-cards …
what can i do ti fix this please ?
many thanks phil
I’m thinking about possibly buying another version of your theme, but if I can’t use it on my server, I don’t want to spend unnecessary support or a new theme purchase.
Is there anyone in support here?
Hello, I replied to your ticket 3hours ago. Can you take a look on it?
Thank you
Hi i don’t received any notification, where is the support page ?
Hello
I am not able to upload the category thumbnail. Getting this below error
Uncaught TypeError: Cannot read properties of undefined (reading ‘thumbnail’) at h.Collection.<anonymous> (edit-tags.php?taxonomy=product_cat&post_type=product:574:51)
Can you please let me know how I can fix this?
Thank you.
Hello
Any update?
The Google Login that has been implemented by theme has be deprecated by Google and is not working anymore in my theme. Can you please do something about it. It is very crucial for my use case.
I’ve emailed you multiple times, but I’ve to wait over a week for a generic reply.
It has been 15 days and I’m not able to migrate my store to your theme because of lack of documentation and prompt response from your end.
Can you please help me fix the issue, or refund me for the theme.
I’ve asked for Support more that 8 days ago and I’ve received no reply.
Can you please reply to my tickets I’ve sent via email inf3cti0n95@gmail.com
Hope you got a reply
You’ve given me this generic answer before to the ticket, I need a proper resolution to my ticket. Please help
I’ve sent the support for regarding error for lisence. Used only for one domain. Still giving me error. No reply from past 4 days.
Hope you got a reply
I have sent support request to reset the licence. I have used it on single domain only but when installed theme again it’s not activating and ask for more licence
Hope you got a reply through mail
When updating the theme using the cartify welcome menu the theme does not have any Cartify Customisation options in the theme customize menu. There is no way to customise the theme now! I have downloaded and reinstalled both the main theme and the child theme and all the options are still missing. Really Inconvenient considering I have 3 sites using this theme…
Hello,
Make sure that “Kirki” plugin has been installed & activated. Cartify customizer options needs kirki to display it.
Hope it helps.
Perfect, my oversight. Thank you
please add important bug fix wich is the reloding icon when pressing the add to cart button some times i press it i wait 3 or 5 second to be added the problem is i dont know if i press it or no so i press it many times wich leads into problem please add it important
Please can you try updating the theme to a new version. there are issues with agni builder and agni cartify. i think is a bug
Hello,
May i know the issue you’re facing? Can you explain through official support tab https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
Thank you
I have tried to use the theme with the Elementor plugin for personal use themes, but the Elementor editor does not work, it just does not display correctly, is there a way I can add compatibility?
I’m not asking to recreate all of Elementor’s functions, I’m just asking to be able to use Elementor normally on a page.
I’ve done several tests and it just doesn’t work.
