1420 comments found.
Hi there,
just having trouble after updating slider revolution to 6.5.x
It’s a lottery that the slider is loaded if you open a page of this theme. Sometimes it works and sometimes you only see a “loading circle” and no image will appear (50:50 chance). Reloading the page sometimes helps.
I already cleared caches, un- & reinstalled the plugin …. but nothing helps.
Hope you can help.
Thanks!
P.S.: By the way… what is the last supported version of “revolution slider” from your point of view?
Hi there,
Thank you for reaching us!
Bundled plugins like Slider Revolution do get updated with the theme, however in case you need to update just plugin you can contact us through this email, include your purchase code in the email, and our support agents will provide you with latest plugin version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your reply.
First of all… downgrading to the plugin distributed with the theme solved the issue. That’s good! Furthermore I’ve switched off automatic updating for the plugin to keep the current stable situation.
However, there is a huge difference between the current version of the “revolution slider” which currently is on 6.5.11 (November 2021) and the one which is attached to the theme = 6.3.2 (December 2020).
Any plans to catch up (e.g. to avoid security issues)?
You’re welcome. We are glad that you’ve managed to resolve this.
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest and the changes will be listed in the changelog.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi sorry
Can you help me to remove blank space between image in header and 1st code in my homepage (slider)
regards
https://www.porquerolles.pro/Hi there,
Please try to add this code to Appearance > Customize > Additional CSS
.title.with_image {
margin-bottom: 0;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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you’re the Best ! ♥
Hi there,
Glad we could help!
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Hi there, the theme is excellent, thank you, but I’m having slight trouble with the demos that were imported. While the code for many of the pages is present in the files, some of the pages (like BLOG) turn up a blank. I’ve tried re-importing but without luck. Is there anything else that I can do? thanks,
Hello,
Thank you for reaching us
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If your demo import doesn’t reach 100%, you can always finish it via XML, as described in the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
If you need further assistance, please submit a ticket on our helpcenter and one of our support agents investigate.
Support
Video Tutorials
Qode
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Hi, I just install your theme but documentation look like outdated. Can you tell me how can I load demo content? I installed all plugins, activated RevSlider, bit content for RevSlider left. Thank you.
Hi there,
Thanks for using our theme! You should know that you do have our knowledge base with some very good articles that explain the import procedure so please check it here as well as you can check the article about how to install the theme and its plugins here. We do hope that it was helpful and you should know that you can always submit a request at our help center and our support team will be happy to assist you.
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Hello, I do not see WPbakery in my main theme files as I just uploaded them? Please assist. Thanks.
Hello,
Thank you for reaching us
Support
Video Tutorials
Qode
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Hello again =) Is it compatible?
Hello,
We didn’t include WPBakery with this theme, and this means that we didn’t test and include compatibility with the plugin.
Please understand that you can install the WPBakery page builder but you won’t have our elements (shortcodes) integrated there.
Support
Video Tutorials
Qode
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Hello, is your theme compatible with elementor? Thanks.
Hi there,
We haven’t tested it with our theme, but you can try it out yourself.
If there’s anything else, feel free to ask!
Support
Video Tutorials
Qode
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Hi, I am getting a lot of javascript errors after the latest update. I think it was after updating the central core plugin. I have installed a backup from a couple of weeks ago so the website
works at the moment
Hello,
Thank you for the update. We are glad to hear it has been resolved.
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Every time I update the theme I get the javascript errors mostly related to the header height. I have tried updating via FTP and envato market.
Hi,
Please see this helpful tutorial on how to update your copy https://www.youtube.com/watch?v=OtnFGzHQbrI Thank you.
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Should the default_dynamic.php file just have this code? <?php do_action(‘central_qode_action_default_dynamic’); I had to go to an old backup of the file for the website to load correctly.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Also after the update please go to Qode Options and hit save, just in case.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, what is the name of the 1st sample demo when clicking on the site preview in theme forest? I also do not see the slider rev import, please assist. Thanks.
Hello,
It is homeslider.txt file in xml_export folder that should be zipped before doing import.
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please can you view my ticket #2085842. need a solve this fast. thankyou
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
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The mobile menu does not display properly on my iphone. The menu icon is pushed under the logo. I would like for the icon to be beside the logo. Is the logo area responsive? Is this possible?
Hello,
Logo area is responsive, because mobile header is rendered for small screen devices. The problem is because your logo image for mobile is way too large. Please reduce it’s size and re-upload.
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
Qode
Me too. „blank“ page after updating to version 3.0.:-(
Hello,
Please, just recheck if you performed update on right way. So, you need to update our theme by following instructions from here https://themeforest.net/item/central-versatile-multipurpose-wordpress-theme/4798696/faqs/16169 and then you need to install/activate new Central Core plugin that is required from this update. After that go to Qode and click on a “save” button to generate new static files from our dynamic options. Everything should be working well after. Please, let us know and if you need further help, we will of course help you with this update.Best regards, Qode
OK, thanks, I did and it works well.
You are welcome. Glad to hear this has been done well.
Same issue like victoriabianco. Page is loading but „blank“ after updating to version 3.0. Hope you can fix it soon….
Hello,
Please, just recheck if you performed update on right way. So, you need to update our theme by following instructions from here https://themeforest.net/item/central-versatile-multipurpose-wordpress-theme/4798696/faqs/16169 and then you need to install/activate new Central Core plugin that is required from this update. After that go to Qode and click on a “save” button to generate new static files from our dynamic options. Everything should be working well after. Please, let us know and if you need further help, we will of course help you with this update.Best regards, Qode
Parts are coming back. Sliders are there but content seems to be lost… By the way … the theme was updated by the Envanto Market plug-in
So I went back to 2.7 (from a backup) and everything works fine again. Then I’ve tried to install 3.0 as described in your reply. Same problem again! Must be an issue with 3.0
Hello,
Please, reach out to us via support@qodeinteractive.com and include your purchase code with wp-admin and ftp access so we could assist you. Thanks
Qode
Hi, thanks for the offer but I do not like to send passwords (especially via email). However, I think the only way to get a solution is to wait for an update of v3.0 and/or the plugin, hoping that this will fix my issue. For the time being v2.7 works for me.
P.S.: Last hint from my side. Everything is there except the portfolio view (missing on all sites). Switching back and forth between 2.7 and 3.0 will always provide the same result. 2.7 works / 3.0 not. Cheers
Hello,
Thank you for full explanation. We really think there is no need to be worried about sharing pass. We will just use it to investigate issue on your side. Anyhow, based on your explanation, it looks like you didn’t activate Central Core plugin where Portfolio and all other shortcodes are moved. We will gladly help you if you change your mind.
Best, Qode
Thanks! I appreciate very much your support. Central Core plugin was activated (I’ve followed exactly your instructions). However, I understand that without a pass you’re not able to solve my issue. Can live with 2.7. Have a nice weekend!
You are welcome.
Thank you for this update. We will of course check this closer on your installation if you want to use latest theme version.
Best, Qode
Tested 3.01 and plugin 1.01. Still same problem that the portfolio pages are not showing up
Hello,
Like we said previously, we could check this if you reach us via mail or support forum. Thanks
Qode
Hi again, I guess I‘ve found the issue. It‘s the „full width“ template which is not working properly after the upgrade from 2.7 to 3.x. Switching to e.g. „standard“ template is solving the problem that my portfolio is not showing up on my homepage. Unfortunately the portfolio is not on full width / scalable with the standard template, so I can‘t use it.
Would be great if you could check and find a fix for the full width template.
Greetings Christian
P.S.: Pages —> Page Attributes —> Template —> Full Width
Hi Christian,
We would be glad check this closer if you reach us via email. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great work!!! Update on 3.0.3 fixed my „portfolio full width“ issue!!! Thanks a lot!
The only thing not working is the „load more“ button doesn‘t appear anymore (but this could be maybe fixed in another rekease).
Here‘s my setting: [portfolio_list type=’1’ columns=’3’ order_by=’menu_order’ order=’ASC’ number=’9’ category=’’ selected_projects=’’ filter=’yes’ lightbox=’no’ show_load_more=’yes’]
Greetings Chris
Hello,
Thank you for reporting this. We have just included fix and we will include it in our next theme update that should be released soon.
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Thanks for the quick reply and update!!! Really appriciate your support!
Just did the update on 3.0.4 but „load more“ button not available yet…
You are welcome. Sorry for that. Please, just download Central theme update again, and also update Central Core plugin. too. Everything should be working well.
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Great! That helps! Everything works fine now! Thanks! Good Job!
So glad to hear this. Thank you for the update.
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Hi there, my slider (revolution) is not showingon my home page. I have the last version downloaded. Any ideas? http://bdaproducciones.com.ar/
Hello,
We need to check this closer. Please, reach us here support@qodeinteractive.com and provide us with your purchase code with wp-admin and ftp access. Thanks
Qode
Hi there, apologize for my bad English… I don’t ask for assistance, but I found a problem that, in my opinion, you should check in the next update of your Central theme. The problem is related to the WPML plugin, but mainly seems to be in the functions.php code of the theme.
Here it is: the problem is that if WPML is active, it is not possible to set the various categories for the articles. If I select the desired category and update the article, it is always put in the “uncategorized” category. It seems that, even if you select only one category, all categories are selected when saving. If I deactivate the WPML plugin the problem disappears.
I then contacted WPML support, and it turned out that the cause of the problem is a line added to the functions.php file of the parent theme.
To solve it you need to comment on a line in the functions.php file,
from: flush_rewrite_rules ();
to: // flush_rewrite_rules ();
Allow me to suggest you check
Ciao.
Hello,
Thank you very much for this suggestion. We are sending it to our dev team on consideration for future theme update.
Best, Qode
Hi again. After update Central to the last version (3.0) the problem reappears. Now I cannot use the same fix as I wrote above. What to do?
Hello,
May we ask you to recheck this with authors of WPML plugin. And you could share response with us via support@qodeinteractive.com so we could investigate further. Thanks
Qode
I am getting a lot of javascript errors on the website https://www.waggawebdesign.com eg uncaught syntaxerror unexpected token uncaught referenceerror etc. that are causing parts of the website to not load.
This page in particular https://www.waggawebdesign.com/home-portfolio/ loads ok if I switch themes but has 139 errors if I don’t.
I don’t want to switch themes though as the Central theme looks great.
I think it might be the jquery version being used by the theme
I saw other people had similar errors in the past Uncaught ReferenceError: headerSize is not defined and you suggested uploading the theme again. I have just tried this and still get the errors
I am also getting the error Uncaught ReferenceError: parallax_speed is not defined and I have not used an FTP program to upload the theme
Hello,
Did you make some changes in our theme files? As we could see there is some unexpected bracket in our dynamic file https://www.screencast.com/t/uY5GxC5Ad Please, try to update our theme to latest version so we could be sure there are no modifications of files. ThanksBest, Qode
Many thanks for your reply. I haven’t made any changes to the the theme files. I renamed the theme folder and uploaded the theme to the latest version using the wordpress installer. However the extra bracket is still there for some reason. I have asked my web host to try a backup from a month ago.
My host installed a backup of my website and it fixed the problems.
We are so glad to hear this. Thank you for the update.
Qode
I still get the unexpected bracket in the dynamic file when I update the theme with the latest version. I have tried the envato market plugin and FTP.
Hello,
That option and it’s value is saved in database, so it is not related to theme update. You’ll need to make desired change directly in Custom Css and then to save options.
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Sorry I keep getting this error reappearing and have to go to an old backup of the website. Can you tell me what you mean by “You’ll need to make desired change directly in Custom Css and then to save options.”? Thanks
Hi there,
You can add custom CSS in Appearance > Customize > Additional CSS.
Possibly you have not updated the theme according to our tutorial, as updating the theme should not affect the website content if it is done correctly.
Important part is that you do need to update the themes plugins that comes within the theme, Central Core for sure as well as the bundled plugins but everything is well explained in the tutorial.
Also, you can try to deactivate all 3rd party plugins that you do use with your theme in order to check for compatibility issues as these plugins has not been tested with our theme and we cannot guaranty compatibility with them.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I no longer have the visual background builder for my site and I’m not sure if it’s a theme problem or a Wordpress problem. Please help.
Fixed it by installing the Classic Editor plugin.
Hello,
Glad to hear this. Thank you for the update. Yes, you could use Classic Editor, and in next theme update we will include latest WPbakery page builder version where is added compatibility for WP 5+
Best, Qode
I’ve got message when i add protfolio images :
Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/27/d310638114/htdocs/wordpress/wp-content/themes/central/includes/custom-fields.php on line 605 Can you help me ?
Hello,
Since this is warning in backend, there is no need to be worried about it. But, feel free to reach our support team here https://qode.ticksy.com/ Just include your wp-admin access and our support agent will investigate. Thanks
Qode
after update of WPML and Yoast theme is not compatible with these plugins. THe navbar is just white and under slider as well just blank. Can you please check this bug? Thanks
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access so our agent could check this closer and help you there.
Best, Qode
Hello, I have an old version of Central (1.5.4) and last version of wordpress 4.9.8. I want to up to date the theme, how can I proceed the update with last version without lost data and configuration ?
Hello,
Please, check here instructions for Central theme update https://themeforest.net/item/central-versatile-multipurpose-wordpress-theme/4798696/faqs/16169Best, Qode
thank you!
You are welcome!
Hi there. I would like to add the img tag ALT to the images with text over, but I’m not able to do… I tried in this way: [image_with_text_over title=’TITLE’ image_link=’image path’ alt=’ALT TAG HERE’] but it does not work… May you help, please?
Also, please, I would like to change the size of the full width accordion inner.
Now it is H4, aIwould like to change to H2. I tried to do with custom CSS, but not success 
Hello,
Please, submit a ticket at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate and help you there with any doubt you have.
Best, Qode
Thank you.
You’re welcome!
