334 comments found.
have used these themes for years; really great … my support questions have gone unresponded to for nearly a week now and it’s been difficult to get responses over the last few months
Hi,
I have updated the theme to the latest released version(1.8.66) and updated the WooCommerce plugin as well to the latest version (9.3.1)...
But I got these notification in the admin dashbared:
Your theme (cesis child theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
the override templete:
cesis/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0,
It will be updated in next week’s update.
Best regards
Hello – not seeing the new update pushed to Themes page in WP yet for any of my Cesis/Fox sites. can you check on that?
Hello,
What do you mean exactly? Are you talking about the envato market plugin?
Best regards
I apologize, I had forgotten the market plugin was required to have the updates show up. Carry on!
Hi, I submitted a ticket one week ago, please check my question and advise. Thanks.
I am sorry can you please let us know your ticket number, we had issues with our ticket management system.
Best regards
@tranmautritam any update please regarding the theme change log for the latest version?
Hi.. I can not find the change log for the theme new release 1.8.65 on the items details tab…can you please advise?
Hi …. I got this notification once updating the woocomerce plugin to the latest version (Version 9.1.2):
Your theme (cesis child theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
is the theme compatible with this version?
A new version will be available next week.
Best regards
Since the last theme update of cesis, there is a critical error on my website caused by the cesis theme. My site now looks horrible with a back-up theme. Please fix this asap! The error: [02-Jul-2024 08:54:43 UTC] PHP Fatal error: Uncaught Error: Call to undefined function vc_modules_manager() in /home/eensport/public_html/wp-content/themes/cesis/page.php:55
Hello,
Please make sure to install the latest version of the WPBakery page builder.
This should fix the issue, you can find the plugin latest version in the theme folder ( includes/tgm/plugins ), the zip file is named js_composer.zip.
Best regards
Hi…
updating to WPBakery 7.7 has broken the site margins !!! the issue has been reported to you before by “mikedoyle1”
also please release an update compatible with woocomerce 9.x please…
Thank you
Hello, our next update is planned for tomorrow.
Did you bought our theme on a different account?
If you need extra support please contact our support team.
Best regards
Thank you.
Hello – can you please update to WPBakery 7.7.1 asap? Updating to 7.7 has broken the site margins – have you not tested and noticed this before you released it? It is a known problem – you should have held back to 7.6 until it was resolved – now I can’t revert easily. Thanks!
The update is planned for tomorrow, thanks for your patience.
Best regards
I need to know please when you expect to release the new theme version that is compatible with WooCommerce 8.9.x
The new version should be released tomorrow.
Best regards
thank you, but woocmmerce 9 has been released! 
Is Cesis still being supported? I’ve left several posts in support and haven’t heard a response in weeks.
Yes, can you please give us your ticket ID if you still didn’t received a reply?
Best regards
Hi author,
the latest change log in the main page is wrong, it should be : Version 1.8.61 (2024.04.10) - WooCommerce 8.7.x compatible. - Slider revolution updated.
Can you please advise when the new release that is compatible with WooCommerce 8.8.x will be released ??
Hi,
Our next update is planned for the 30th.
Best regards
Hi .. I want to ask when the new theme release that includes WooCommerce 8.7.x compatible will be released please?
Thank you.
Hello,
In next week ( 9th ) update.
Best regards
Hi,
I need to know please when you expect to release the new theme version that is compatible with WooCommerce 8.6.x ? as I need to update it post-update the theme..
thank you
Hi, the theme will be updated tomorrow.
Best regards
The header doesn’t appear to me
Hi Francesca,
We replied to your ticket on our forum, please check and provide the information our staff asked you.
Best regards
Hi, Can you please advise when the change log for the new theme version 1.8.57 will be displayed in the changelog section please.
Thank you.
Hi, If you have purchased the theme you can find the latest documentation with changelog in the theme files.
It will be updated soon on themeforest.
Best regards
yeah, it is updated now on themeforest Thank you. Could you please advise when they new theme release that is compitable with WooCommerce 8.5.1 will be issued, as When I updated WooCommerce to the latest version I got this notification: Your theme (cesis child theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
and Thanks for your Prompt responses 
Hi I used this theme in a domain that nows dissapears, we delete all the information and didn’t remind to deregister the code. How can I do it for use in a new domain? thanks
Hi, if you have bought the theme through themeforest then log in your account and contact our support team from the support forum using the information from the envato account you bought the theme from. You can contact us via the license registration issue category.
Best regards
Hello There,
Thanks fo the great theme, we bought this theme on 2021-02-23 13:19:47 UTC We hosted the theme on AWS under a domain.
Then we moved the website to another hosting but same domain.
Now the theme can not be registered, when tired to de-register then re-register the the whole theme got activated.
Now we are lost, please help.
Hello,
Please contact our support team under the “License registration issues” from our ticket system.
Share the domain and license you are using.
Best regards
after updating the theme to the latest version Version 1.8.44 (2022.06.06) Changelog: - Ultimate Addons for Visual Composer compatible.
the theme customization is not working and throw 500 error as below: This page isn’t working mywebsite.com is currently unable to handle this request. HTTP ERROR 500
this happens when I click appearance=> customize
Also, the notification message regarding visual composer in the dashboard cannot be canceled when I click “X” Nothing happened..
please advise about these issues
Dear atcadvancedae,
Thank you for purchasing Cesis WordPress Theme. We request that you create a Support Ticket on our Support Forum and our developers will be pleased to assist you as soon as possible. All support inquiries should be directed to the Support Forum. We appreciate your cooperation.
We apologize for any inconvenience this may cause.
Have a pleasant day! ☀️
Best regards,
Tranmautritam Team
I am unable to submit the ticket, is it chargable?
Dear atcadvancedae, thank you for getting in touch with us!
We are sorry for the difficulty you are experiencing with our theme. If you are unable to find the answers you need in the Theme Documentation and require assistance, please create a support ticket on our Support Forum.
In accordance with Envato policy, we request all our customers to contact our support team for help. We apply the same standards to everyone and make no exceptions.
If your queries are related to bugs or issues with the theme, please create a ticket under the “Pre-sale” category. Our team will review it and incorporate the necessary fixes in a future update.
We do not provide support for 3rd party plugins or modifications requests. Therefore, even if you have access to support, our team will not help you make modifications or customize the theme.
Should you have any additional questions or something that is not clear, please do not hesitate to contact us again.
We apologize for the inconvenience and thank you for your understanding.
Regards,
Tranmautritam Team
ok, this is clear but can you tell me if submitting a ticket is chargeable or not?? as it requests a purchase code!
When you submit a ticket, you must verify your Envato account purchase license.
just last question, can I use license in both production and test site?
Yes, when developing on test site the license should detect it.
Best regards
