2390 comments found.
hi is there a guide/document for the theme?
You can find document for the theme here: https://www.magesolution.com/themes/claue/documentations.html
Hi, I have upgraded my theme from 1.9 to 2.0 after the upgrade all the pages are looking distorted because of the MPanel block, is there any solutions for this?
Hi,
Looks like you didn’t read our document carefully. You cannot upgrade from v1 to v2. You will have to rebuild v2 from scratch.
Best regards
Is it possible to have the billing address show under the shipping address (including the checkbox indicating addresses are not the same) in the included OTC?
Also there’s a bug in all versions, when trying to add an unavailable QTY to cart on Product detail page and QuickView.
Go to demo > https://claue2.arrowtheme.com/ru/tactical-rush-moab-4.html Enter 1001 for Qty and press Add to cart button
Both detail page and quickview are hanging
Hi,
Thank you for your comment. For OTC: currently that is not possible.
For the add to cart issue on the details page: we will check and fix it soon.
Best regards
4 Months ago reported, still not fixed
After installing ElesticSuite, the category page does not show any products and when indexing, I get this error: ElasticSuite Category Indexing index process error during indexation process: Unauthorized
Any idea how to solve?
@ArrowHiTech?
Hi,
Sorry for later reply. For your issue: have you set your search engine to Elasticsuite? Please check at STORES > [Setting] Configuration > [Catalog] Catalog > Catalog Search > Search Engine
Best regards
No problem, thanks for your reply. Yes, I have set it to ElasticSuite in the backend. Any idea what causes this problem?
Have you installed plugins for elasticsuite? To be able to use elasticsuite, you will have to install 2 plugins: analysis-phonetic and analysis-icu
Yes, I have installed them too
Hi, the information is too little so we can’t give you a solution. We have never encountered an Unauthorized error message. Does reindex work properly if you disable ElasticSuite?
Yes, when I disable ElasticSuite, everything is working like a charm.
So, no idea how to fix ElasticSuite?
It is very difficult for us to give you a solution because we have not encountered any error cases like you described. We’ve had a couple of bugs related to ElasticSuite, but never had a case with the Unauthorized code
Suggestion and report bug in Claue version 2:
1. Guide for Front-end Builder: Create Panel Account (Front-end), the field “Is Front-end Builder Account” is not exist (it only exists in Claue version1). So, the content related to it should be removed. https://themes.magesolution.com/claue/docs/v2/#create-panel-account2. Unable to edit content using Front-end Builder tool in magento 2.4.3-p1
Step to reproduce:
- Use Advanced Bundling JS in production mode.
- Go to frontend to use Front End Builder of Claue theme
- Click to edit a static block, the editor popup shows but the content does not show (it was shown then disappeared). Console tab shows a JS error:
Uncaught TypeError: e.indexOf is not a functionat In (theme.min.js:3:22327)at Object.search (theme.min.js:3:22524)at theme.min.js:3:22005at theme.min.js:3:22015at Bn (theme.min.js:3:22052)at Ln (theme.min.js:3:22081)at qn (theme.min.js:3:23930)at $t (theme.min.js:3:24463)at Xn (theme.min.js:3:24564)at theme.min.js:3:24681Thanks
Thank you for your report. We will check it.
Hey AHT, did you check this issue? Any update on this?
Hi,
1. We have updated our document.
2. We cannot reproduce this error on our local enviroment
Best regards
Does Clue 2 has countdown timers?
Report bug – Styles css files missing on claue child theme:
When creating a child theme, for example, Mgs/claue_child, the storefront will be missing claue_pbanner.css and claue_styles.css. Hence, the styles on the child theme do not work correctly.
The problem was caused by the _prepareLayout() method in app/code/MGS/Fbuilder/Block/Page/Head.php, it does not contain the value Mgs/claue_child.
Solution: add Mgs/claue_child case to addPageAsset claue_pbanner.css and claue_styles.css: before:
case “Mgs/claue”: $this->pageConfig->addPageAsset(‘MGS_Fbuilder::css/claue_pbanner.css’); $this->pageConfig->addPageAsset(‘MGS_Fbuilder::css/claue_styles.css’); break; after:
case “Mgs/claue”: case “Mgs/claue_child”: $this->pageConfig->addPageAsset(‘MGS_Fbuilder::css/claue_pbanner.css’); $this->pageConfig->addPageAsset(‘MGS_Fbuilder::css/claue_styles.css’); break;
I hope that can be added to the MGS_Fbuilder module. Thank you for your support.
Hi,
Thank you for your solution, but we can’t update Head.php as your solution because we won’t be able to know what the user will name the child theme.
We think it makes more sense to move those 2 style files to the child theme. We will add that guide to our document.
Best regards
Your solution won’t work because these css files didn’t added to page assets:
$this->pageConfig->addPageAsset(‘MGS_Fbuilder::css/claue_pbanner.css’);
$this->pageConfig->addPageAsset(‘MGS_Fbuilder::css/claue_styles.css’);
Claue 2.0 can claue work with Magnezone visual builder or the new Magento 2.4.3 Visual builder?
Hi,
We don’t know about Magnezone visual builder, but we can be sure theme can work with Magento Page Builder.
Best regards
Claue V1 themes has one-step checkout in the live demo, is it free available along with the theme or we need to buy 3rd party plugin?
Hi,
With the latest update of the theme, you can use Onestep Checkout within the theme itself without any additional purchase.
Best regards
Thanks for your reply.
We are using V1 of previous update, how to get the one-step checkout installed from latest V1 update? Please guide to the right files or file path?
You can download latest version and update patch for theme version 1.9.19 for v1
Just tried to apply 2.1.2 patch to existing 2.1.1 install on Magento 2.4.3 and it completely breaks the website.
Issue is with Elasticsuite, There are some extra modules added ElasticSuiteCatalogRule and ElasticSuiteVirtualCategory that seriously break everything.
Please check and advise the fix.
[2022-03-21 01:39:45] main.ERROR: Impossible to process constructor argument Parameter #2 [ <required> Smile\ElasticsuiteCatalog\Search\Request\Product\Aggregation\Provider\FilterableAttributes\Modifier\Statistics\AttributeFilterInterface $attributeFilter ] of Smile\ElasticsuiteCatalog\Search\Request\Product\Aggregation\Provider\FilterableAttributes\Modifier\Statistics class #0 /mywebsite/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/ClassReaderDecorator.php(35): Magento\Framework\Code\Reader\ClassReader->getConstructor() #1 /mywebsite/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/Decorator/Area.php(53): Magento\Setup\Module\Di\Code\Reader\ClassReaderDecorator->getConstructor() #2 /mywebsite/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Operation/Area.php(114): Magento\Setup\Module\Di\Code\Reader\Decorator\Area->getList() #3 /mywebsite/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Operation/Area.php(87): Magento\Setup\Module\Di\App\Task\Operation\Area->getDefinitionsCollection() #4 /mywebsite/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Manager.php(56): Magento\Setup\Module\Di\App\Task\Operation\Area->doOperation() #5 /mywebsite/public_html/setup/src/Magento/Setup/Console/Command/DiCompileCommand.php(216): Magento\Setup\Module\Di\App\Task\Manager->process() #6 /mywebsite/public_html/vendor/symfony/console/Command/Command.php(255): Magento\Setup\Console\Command\DiCompileCommand->execute() #7 /mywebsite/public_html/vendor/symfony/console/Application.php(1009): Symfony\Component\Console\Command\Command->run() #8 /mywebsite/public_html/vendor/symfony/console/Application.php(273): Symfony\Component\Console\Application->doRunCommand() #9 /mywebsite/public_html/vendor/magento/framework/Console/Cli.php(115): Symfony\Component\Console\Application->doRun() #10 /mywebsite/public_html/vendor/symfony/console/Application.php(149): Magento\Framework\Console\Cli->doRun() #11 /mywebsite/public_html/bin/magento(23): Symfony\Component\Console\Application->run() #12 {main} [] []
Thanks
There are folders for ElasticSuiteCatalogRule and ElasticSuiteVirtualCategory in the 2.1.2 patch but they are not present in the 2.1.2 source code. Please confirm and issue a fix.
Hi,
Please try to remove generated/code and run compile command again.
Best regards
Makes no difference. Still can not compile.
Always get the same error when compiling:-
In ClassReader.php line 51:
Impossible to process constructor argument Parameter #9 [ <required> Smile\ElasticsuiteCatalog\Model\Search\Request\Field\Mapper $requestFieldMappe
r ] of Smile\ElasticsuiteVirtualCategory\Model\Layer\Filter\Category classIn ClassReader.php line 71:
Class Smile\ElasticsuiteCatalog\Model\Search\Request\Field\Mapper does not existLooks like you uploaded missing files from patch 2.1.2. Please try to download the theme again and update full patch for 2.1.2
Same result. Still will not compile. All I have done is applied the 2.1.2 patch to a fully working 2.1.1 website.
Hi,
We have updated version 2.1.3 to fix ElasticSuite extension issue. Please download and update for your site.
Best regards
Hi, I have installed Calue 2.1.1 version on Magento 2.4.3 on a Linux ubuntu 20.04 server. Everything works fine, but when I added a product in the backend (just one product without using any import method). I’m getting the below error on the front end when I try to open the product.
Exception #0 (OutOfBoundsException): The element with the “product.attributes” ID wasn’t found. Verify the ID and try again.
I have seen one of your another buyer had the same issue with the same Magento 2.4.3 version. Can you please advise.
Thank you
Hi,
Please try to update this patch: https://www.dropbox.com/s/ctsgsrrjc304qso/patch_product_attribute_magento_2.4.3.p1.zip?dl=0
Best regards
Hi:
Pre-sales: Seems like a great theme. Everything that we can see on your demos are achievable through options on theme itself or is only achievable by code customization?
I’m interested in product pages options: is it possible to mix, let’s say Product With Accordion with Product With Sticky Info? By the way Product With Accordion 2 is not working on demo
And is it possible to customize header in some way?
Hi,
Thank you for your comment. For your questions:
- You cannot mix product layouts, can only choose one
- You can only choose header layout and hide/show some elements
Best regards
Hi: Thanks. And what about this: Everything that we can see on your demos are achievable through options on theme itself or is only achievable by code customization?
Besides the above question about achievability, is it possible to see/test an updated demo? (your video demo is from 2017 and backend demo is also very old).
Hi,
Of course, everything you see on our demo site is editable in admin.
Best regards
Hi: Bought the theme and followed instructions to install but backend broke. Sent you a ticket. Waiting for your response. Thanks
After installing claue 1.9.18 on category page pagination is not showing . But if switch theme to magento black or luma its showing fine pagination. Can you please let me know how we cna fix this?
Hi,
Thank you for your comment. Please open a support ticket here: https://arrowhitech.ticksy.com/
Our developer will check for you.
Best regards
Hi,
bought ClaueV2 and install it…and seems that there are several issues with the template.
Already placed the ticket, but no response was given. Can you please fix the issues provided on the latest ticket?
Regards
Further testes and even more bugs…and no support at all
3003176
Ticket opened since 15 March – still not fixed
@Themforest / @Envato
Can you do something about this author ? (it says it has support, but no support is given)
Regards
hi does the theme comes with Back end & Front end Demo for M2 Builder?
Hi,
Thank you for your comment. Could you explain details about your question?
Best regards
i mean if using ur theme, will the builder also be installed tgt, or need to purchase separately?
Hi,
The builder will be included in the theme package, you won’t need to buy separately.
Best regards
I have a website: https://europeanautospares.com/en/brands/ferrari is there a good option to shift it on WordPress theme ?
Dear Envato,
I don’t want to write this but I’m extremely disappointed with this theme on your website.
Issue after issue are coming. When we set anything home page content get missing now theme builder is not working mega menu problems.
It is requested to you please refund my money as soon as possible i don’t want to use this theme.
Thanks.
Hi,
does Version2 of Claue support RTL ? (Version1 have this feature, but seems missing on Version2)
Regards
Hi, currently version 2 does not support RTL layout.
How can i add it ? (can the RTL from V1 be copied ?) If not…how can i downgrade from Version2 to Version1 ?
3-4 days….no replies
Hi,
Sorry for late reply. For your question: you cannot add RTL Layout to V2. For downgrade from V2 to V1: you can just rebuild.
Best regards
The blog latest posts block from CMS page builder does display in Mobile or Tablet modes. Works fine in desktop mode. There don’t seem to be any settings in the page builder for display / no display. Is there a cms setting I need to change for it to display in mobile and tablet modes ?
Should have set DOES NOT display in Mobile or Tablet modes.
Hi,
Could you explain details? Did you check latest post block on our demo? It still showing on tablet and mobile.
Best regards
Your demo works. So I went back and deleted the blog and made a fresh one. All works now. The block must have been corrupted.
I have a website: https://midwayweapons.com/ is it a best option to shift it on WordPress theme in 2022 ?
Hi,
Thank you for contacting us.
For your question: please contact us at info@magesolution.com. We will advise you
Best regards
