16 comments found.
Hi i just bought the theme, install the demo via the setup wizard for some reason revolution slider demo is missing, no content and no slide found
the slider demo comes with the demo or? and the menu and sub menu wasn’t right.
Hi,
The slider is included in the demo content. May be some error during demo setup so it was not set it up. No problem, our team will guide you and will setup directly on your site. Just create a ticket on our support site and send us your site URL.
Best regards,Cheers from the Designervily team
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Any plan to support RTL in the near future?
Hi,
Our Colza theme is partially supported with RTL features. So most of the elements will be RTL aligned but only some elements may be not aligned.
But don’t worry. We are ready to set it for you. Just create a ticket on our support site so our team will add RTL design support for your elements. Our team will surely help you on this. So just create a ticket on our support site and send us all the details with screenshot.
Best regards,Cheers from the Designervily team
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Hello,
I just install the theme and trying to edit footer row 1st column, but on top of widegts page there 2 following errors appear:
1. The “text” block was affected by errors and may not function properly. Check the developer tools for more details. 2. The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
Due to this error, I can’t change logo text etc in the footer. Can you please check why this is happening.
Hello,
This should not happen. I will check this with my team. I also recommend you to create a ticket on our support site so our team will provide you solution directly.
Best regards,Cheers from the Designervily team
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Hi,
I already created ticket on your website. Ticket no is #115560. The suggestion is classic widget, which I already tried but its not working.
Hello,
I checked the ticket and it’s already solved. Please check our ticket message and please reply on the ticket directly so we can be on single page.
Best regards,Cheers from the Designervily team
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How to change preheader and header info text? Also, there is no font on the main menu and formatting is not done. Please reply urgently. Thank you. 2 orders sent with photos
Preheader content Manage preheader content from here
Such a message appears and the files to fix are missing.
Add or modify content for 1st box in header area.
icon change ok. text change not …
Hello,
Please create a ticket on our support site so our team will guide you on this. Our all team members are active on support portal so you will get fast reply.
Best regards,Cheers from the Designervily team
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I left message in support page, but no answer, i made registration but didn’t receive email with confirmation….
the main idea is at portfolio page not showing the list of portfolio
Hi,
Sorry for the trouble. I checked our support system but I didn’t find any pending ticket. Please send us email at contact@pbminfotech.com with your questions so I will track your ticket and will try to find it. If not found then our team will reply you with solution too.
Best regards,Cheers from the Designervily team
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Hi check email from promoagency… at gmail com
Hi,
I checked our support system but I didn’t find any ticket with your email. So I opened a new ticket on behalf of you. Also I sent you email with login details on our support system so you can login and check ticket replies and also write your comments too. So please check your email.
Also please note that sometimes our email goes to SPAM folder so make sure you check your SPAM folder if our email not found in your INBOX folder.
Best regards,Cheers from the Designervily team
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Hi how can i change shortcut icon?
Hi,
Sorry we are not sure which shortcut you are referring. Please create a ticket on our support site and send us site URL and screenshot so we can provide you proper solution.
Best regards,Cheers from the Designervily team
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Hi, I have completed a website using this your theme, and the team slider section on all pages shows a previous and next button which is over the social media links at the bottom of the carrousel for the individual team members section. I have tried all the settings and I cant find where to adjust the height. Please can you advise me.
Hi,
We need to check this directly on your site. So please create a ticket on our support site and send us screenshot and site URL so our team will check it and provide you proper solution.
Best regards,Cheers from the Designervily team
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Hi, I tried to register for the support ticket website but i did not receive an email to verify my new account. I have put a general ticket it without registering and have had no reply. can someone please help? I need this sorting as the website is complete and has had to go live.
Hi,
I checked latest tickets and found a ticket from b2bcreative.co.uk domain. Looks like it’s from you.
Our system tries to send you email but looks like some problem on your email service. Please check SPAM folder for our system email.
Also, we created an account for you on our support system so you can login and check tickets and replies. i sent you email. So please check it and login. If still not received the email then please send us email from another email address at contact@pbminfotech.com so we will send you email again.
Best regards,Cheers from the Designervily team
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Installed this theme a couple of days ago. It seems ok when you’re logged in to the admin. The moment you log out, the page doesn’t load correctly. I contacted support, they asked for credentials and did nothing – didn’t give any feedback. My support ticket is 294212.
Hi,
Thanks for providing all details. I checked and found that our team has already replied to the ticket on 15th Feb. I think you didn’t received the email or the email goes to the SPAM folder. So please check your SPAM folder and check the message.
Also I created login details for you so you can login and check details. I sent email on your email address (registered with your ticket) so you can also login and check tickets and replies.
Best regards,Cheers from the Designervily team
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Hello,
The Kirki plugin just released their new version v4.0.3 which has so many bugs. The bug effects our all theme. So we suggest you to revert back to the older version. The steps are very easy and it just takes 1 minute to solve the issue. We created video for the steps. Please see this video:
https://youtu.be/dIOhUwzhxi8
Thanks,
Designervily Team
How do I get a refund for this theme?
Hi,
You can fill the refund form so we will get your refund request. Also I request you to provide us valid reasons so we can improve our service and theme.
Best regards,Cheers from the Designervily team
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My designer said it was not working properly for him and things were missing.
Hello,
Thanks for your reply. We just replied to your refund request.
Best regards,Cheers from the Designervily team
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The theme is not properly installing. That is usual. But when i contact them, the author asked for the credentials and i provided too. But afterwards no response from them. I tried to reach them several time through email. But no replies. Reallly unprofessional and i would rate their Customer service as 0/10.
Hello,
Sorry for Trouble. Actually our support time is 9:00 AM to 6:00 PM India (GMT+5:30).
Our Support team is ready to help. please send your credentials on on our support site.
Thanks Designervily team
Already sent to you. #467495 ticket number. Please check
looks PRETTY N!CE
Thanks 
Great Work, Congratulations GLWS
Thanks
nice work
Thanks
Congratulation, best of luck with sales
Thanks
Great work!
Thanks
