263 comments found.
Your support link says – Ticksy account is not active
Hello, how do I activate license for plugins? Product code from your site says invalid.
I see a lot of comments going back almost a year asking about updates with grooni replying that an update is coming soon. Can we get a time frame for this update?
We are very sorry that we are feeding you with empty promises, but we have objective reasons for this. Our plans have not changed and we will update the plugin as soon as a possible.
The last theme update was May 2022, almost 3 years ago. The current version of the theme has vulnerabilities in the included versions of WPBakery and Slider Revolution. What are the objective reasons for saying an update is coming soon but not delivering?
Hi
Will the theme be updated soon or has it been abandoned? There has been nothing for 2 years! Is it compatible with Wordpress 6.6.2, PHP8?
Regards
Yes is compatible with PHP8, and Wordpress 6.6.2
Hello would there be any updates soon?
Hello, yes we plan do update soon and update plugins
Looking forward. Its a great theme
Still no updates? Plugins is outdated and giving errors!
Hi support Theme Crane,
I realize that the Crane theme that I bought is not compatible with the 8.x version of php.
notably grooni theme addons
Have you planned for compatibility? Sincerely Thomas
Hello, What problem or error are you experiencing?
Hi
Is the theme compatible with wordpress 6.2? How to update plugins (WpBakery for example)?
The last theme update was over a year ago. Could you tell me if an update will take place soon or if the theme is abandoned.
Regards
Hello,
1. Crane theme is compatible with WordPress 6.2.2 Anyway not forget make backup before update (!)
2. There should be an update in the next few days
Hello, this theme seems very modern even though it has been initially designed in 2017. Before I buy this theme to use in some of my projects, I would like to know if you had any reported issues regarding php 8+, WP 6+ and some common plug-ins like new versions of WPML, Rev Slider and WPBakery?
Hello, I need to test, but there were no reports from other users about errors
I would really appreciate it if you can test it and report back. My agency is planning to use this Theme in 7 projects within a month and it will help a lot to know before investing too much time and resources into it.
I try to test and inform you today
If i use this theme for my Multisite, can i use different logo and sticky logo for diferent subdomain ? (All content will same, just Logo for different).
Hello,Unfortunatelly this is not provided through standard settings. I think is possible make through the addition JS code, but this is already customization.
I can’t install the theme and I asked them for help but unfortunately ignore me
Hello Ahmet, you wrote this message 3 days ago, but already 4 days ago we answered you.Ticket number 320448. We wrote that you did not have installed ziparchive module on the server, and also asked for access to your site.
What do you mean we’re ignoring you?
It is also important to understand that we cannot respond to you immediately, this is not a chat.
At this time, you still haven’t answered the additional questions we asked you. But as far as I understand, this is no longer relevant for you, since I see that you have successfully imported all layouts.
In this case, could you remove the ONE star rate that you left, it does not reflect the real state of affairs.
Will there be a new update coming soon? Is not compatible with PHP version 8.0. Would like to update to more secure version.
Hello, Do you have any problems with PHP 8.0 ? Error notices?
can do multi sub directory in same domain from same license , example : domain.com /site1 domain.com/site2
Hello,
According to envat rules, one license must be used for one end product
ok , thanks
Hi
I wanted to know if the theme was compatible with wordpress 6.0?
I wanted to look at the changelog on groony but it is not updated, the latest version indicated is 1.5.8. On themeforest it is written on one side that the last update dates from May 2022 but elsewhere it is written July 2021. So I don’t know what the May 2022 update corresponds to… Thanks
Regards
Hello, yes it’s compatible. Nothing added in version 6.0 to affect theme modules
Thank you
installed on xampp in local i received this error: Trying to access array offset on value of type bool related to class-cp-geolocation-target.php line 209
i solved the error by adding before line 209:
$database_prefix['database_prefix'] ??= 'wp_';
return $database_prefix['database_prefix'];
hope it helps ciao
I’m trying to make the bullets in sidebar widgets to be “list-style-type: none !important;” but no matter where I put the code, the bullets in the list still show. How can I target the ul bullets and get rid of them?
Hello! We have already answered you here https://grooni.ticksy.com
Very customer friendly support. Quick and understandable help and explanation in case of problem. My best recommendation. I’ve bought a lot of Templates but this support service is the most powerful!
Thanks for a kind words! Could you please leave your feedback and rate in the review section?
Sure, done. 
Thank you so much! 
Hi, the description includes “multisite” does this mean I can purchase the extended license, setup one main site and use it with WP Multisite network to sell subsites to my clients?
Hello! No, it’s mean that theme is compatible with multisite https://wordpress.org/support/article/create-a-network/
About extended license, Is allowed to use, by you or ONE client, in a SINGLE END product which end users can be CHARGED FOR.
Thanks for your interest to our products!
Ive purchased an extended support license. Still not providing me me with an updated license so I cant get support??
Hello! I see your status as SUPPORTED, You can not create a ticket here https://grooni.ticksy.com ?
Hi, getting an error Failed to initialize plugin: quote_with_author when I try to use AuthorizeNet Payment Terminal with Crane Theme
Hello! which plugin are you trying to initialize? Please create a ticket here https://grooni.ticksy.com
AuthorizeNET Payment Terminal is the plugin
Hello! This plugin is created by third party developers, in order to resolve any issues you need contact the plugin author.
Hello. In 2019 I purchased a mega menu and it was only needed now. When setting the menu, she asks to activate it. But, activation does not work in any way. How do I activate the menu? My support period has expired and I cannot send a ticket to technical support.
Hello! Please try register your copy now, we had an issue with Envato API today. Sorry for an inconvenience!
On my site he writes – The plugin is not registered. But, on this site – https://license.grooni.com, I registered and activated it.
Try to purge WP Cache plugin, and clear browser cache. If issue still remain please send an admin access on our email support @ grooni.com