263 comments found.
Hi, I have today purchase Crane them now I have installed on my local web server but getting two error. 1 Redux Framework Warning 2. During the import demo data no showing any error but after import complete than not showing any data.like, pages, post, images. everything showing empty. please solve this issue as soon as possible.
Hello alkaram2018
Please make sure that your server meets the requirements described in this article.http://grooni.com/docs/crane/general/system-requirements/
If issue will remain please create a private ticket on our Support portal https://grooni.ticksy.com/ and create an admin user account for us (how to create please read this article http://grooni.com/docs/crane/faq/how-to-create-admin-user-in-wordpress-for-grooni-support/)
Hello,
I just purchased the Crane theme. But when I try to install it in WordPress (I use WPEngine), I get the following error.
Can you please let me know to proceed?
Thank you, Tibor Mozes
Installing Theme from uploaded file: themeforest-20240744-crane-responsive-multipurpose-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello, Tibor Mozes
Try to download and install only archive with theme, not a whole bundle.
https://themeforest.net/downloads – Installable wordpress file only
Related article https://help.market.envato.com/hc/en-us/articles/202821510
If it’s not working for you please create a ticket here https://grooni.ticksy.com/
Sir i buy your theme just now, when i activate theme my website say 500 error … what can i do now ??
Hello, amanairwarrior
Please make sure if your server meets the requirements described in this article. If issue will remain please create a ticket on our Support portal
Hello,
I really like this theme. We use the one page option for my website.
There is so many options available and I can’t localise the following:
- changing the row background option – it is not changing while I am trying to do it through the page builder
- also I would like to change the logo – I looked through Groovy Menu but still nothing
Please if you could let me know.
Kind regards,
Karolina
Hello Karolina, Please create a ticket on our Support Portal https://grooni.ticksy.com/ and better if you attach all related the images
portfolio options not responding – in the beginning stages of setting up a portfolio as team members and any time i adjust the settings in the portfolio archive settings, i get no response. wondering what i am misses. for instance i have the option set to open in the same window, but it opens a new one. i’d like to change the hover over to not cycle through the letters and they cycle. i’d also like to change the link txt to say view more not view project.
https://18.218.53.206/?page_id=9344Please create a ticket on our Support Portal https://grooni.ticksy.com/ and better if you attach the images
I need a refund on my purchase. I purchased and downloaded you Crane theme and spend several days working with it but it would not work for my client’s needs and we had to move on to another theme instead.
Thanks, John
Hello John,
1) What kind of needs you can’t realize?
You can always ask questions about the implementation things to our responsive support service
2) Here you can read the article about the refund request https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- But as I see your request contradicts with Envato Market Refund Rules https://themeforest.net/page/customer_refund_policy
I bought this product template: http://preview.themeforest.net/item/crane-responsive-multipurpose-wordpress-theme/full_screen_preview/20240744?ref=athemez&clickthrough_id&redirect_back=true
But when installed it looks nothing like it. I want it to look exactly like the template I purchased with the sliding pictures, links on top, content when scrolled below. How can I get my site to look like the template I purchased?
Here’s what mine looks like installed: http://imaginativedigitalmarketing.com/
Secondly, how do I change content like the wording and information?
Hello, lxpete1980
It seems that you not activate the theme, or not install
You need to install the theme – http://grooni.com/docs/crane/get-install-and-activation/installation-of-theme/
Activate theme – http://nimb.ws/g6KOcw
Install and activate plugins
Import content – http://grooni.com/docs/crane/demo-content/import-of-demo-content/
I just purchased and installed the crane template. But I cant get any of the sample you have listed. I have installed all the plugin and the theme I have is not the same as what you have displayed.
please help
Hello, Wayema
Please create a ticket on our Support Portal https://grooni.ticksy.com/ and attach the images or video with your screen.
hint: Did you already import the demo data? If not please read this article. http://grooni.com/docs/crane/demo-content/import-of-demo-content/
Thank you!
Yes I did. All I need is change the demo page I currently have
Please create a ticket on our Support Portal https://grooni.ticksy.com/ and attach the images or video with your screen.
And will be better if you tell more about your problem, at this time it is rather difficult to understand what do you mean.
I have installed the theme, including all the sample data. I’m having an issue where the portfolio and blog widgets are not showing any images, just colored tiles (even from the sample data). Do you know how I can fix this?
http://wp.aethereal.club/Hello CSanchez, you need to set the featured images for blog posts
where in the settings can i adjust the spacing between bullet points and headers to the next sentence? i’d prefer not to have so much space between all the headers and bullet items on these pages. https://18.221.36.227/?page_id=9045 but i can’t seem to adjust them.
Hello,
If you need more control such as regulating top-bottom margins, font family, font size etc. please use element “Heading” http://nimb.ws/6DWP4v
I reproduced part of the content on the same page as an example using “Heading” element.
Note 1. Please paste text with Ctrl+Shift+V, otherwise, text will be pasted with HTML preserving the previous markup http://nimb.ws/gd1aLf
Note 2. If you need links look more pretty, go to Settings > Permalinks > check for example Day and Name http://nimb.ws/XOZR7G
thanks for the help. i tried going into the code to reduce some of the spacing and i didn’t get the desired effect. also, when i do a bulleted list the next line isn’t indented. https://18.221.36.227/?page_id=9107
About spacing. Could you create a ticket on Support Portal so we can send you more detailed answer?
An issue with the bulleted list will be fixed in next version, for now, we added custom CSS in Theme Options > Custom CSS to make them indented.
Hello. Does the template CRANE support a members area where I can upload there invoices/receipts and tracking numbers? Basically a private member area.
Hello,
Crane theme doesn’t have such functionality out of the box. This can be done with additional plugins. Note that some customization may be required.
Hello, I am trying to change the color style from green to red, in a “color style” section but what ever I do it does not changes to red. Please help, http://wvsignage.sk/ something is not working.
Hello,
Can you please create a ticket on our Support Portal to:
- follow the ticket and receive notifications about the answers
- to provide additional information, if it will be requested
- continue the discussion if you have additional questions related to the ticket
Thank you!
It doesn’t work at all for me. It seems that your theme is not compatible with PHP 5.3.x. Unfortunately, I cannot upgrade to a more recent version of PHP since one of the forums running on the server does not support even version 5.4. I’m stuck. Any suggestion?
Hello,
This question requires special knowledge which can be provided by our dev team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers
- to provide additional information, if it will be requested
- continue the discussion if you have additional questions related to the ticket
Thank you!
I appreciate your quick answer. However, time is money, so I decided that it’s better to pay for a web hosting that gives me PHP 7 and avoid installation hassles.
Great, feel free to ask any further questions
Hello, what is the minimum PHP version this theme can run on?
Hello, minimum PHP version is 7.0. All system requirements can be found in this article
I’ve installed the Crane theme but some of the plug-ins that come with the theme (Slider Revolution, Ultimate Add-ons for Visual Composer) show as not activated. If I try and activate them using my code for the Crane theme it states that it’s not a recognized activation code. Hoe do I activate the licenses for these products?
Hello,
There is no need to activate the license of premium plugins because they come bundled with Crane theme. Please read this article for more details.
also, my clients don’t think that the letter F in the top menu is enough for their older customers to recognize it as a facebook link. is there any way to put a link for facebook that is fully spelled out vs. just the letter “f”?
Hello,
Yes it is possible. To do that you need to upload necessary icons following steps from this article.
Please let us know how you get on.
i was hoping to have a facebook icon with facebook spelled out. all i see are two options each with the letter F
Please create a ticket in our Support portal and our team will send you some links and also to:
- follow the ticket and receive notifications about the answers
- to provide additional information, if it will be requested
- continue the discussion if you have additional questions related to the ticket
issues with drop down menu. under our team, i have a bit of cities listed and then a sub lists of those in office there. unfortunately the menu display won’t show all of the team members because it runs off the page at the bottom. is there any way these menu items can display upwards or any other way so they won’t run off the screen because scrolling won’t work for it. please hover our ‘our team’ here for example. https://18.221.36.227/
Hello, One way to bypass this is to move upwards dropdown with many team members as you already did. Another way will be introduced in future releases that will have the ability to scroll within dropdowns.
is there a way to have a link in the menu highlighted say with a border around it?
Hello,
Currently, Groovy menu has 7 hover styles for top-level menu items. To manage them go to Groovy menu preset > Styles > Hover styles http://nimb.ws/hpaE2u
If you looking for something else please let us know and we will add it to our backlog.
Dear Author
I am validating some themes for our wordpress website. Therefore I found yours and have an easy question:
“Is there a possibility to change all the colors of the theme?”
So I would like an orange theme instead of a black one.
Best regards, Roman
Hello, Roman
Sure, you can change the general colors of the theme and customize an elements on pages
Hi – We’ve just installed the theme & are really overwhelmed quite frankly. Is there any tutorial video with basics on how to edit the theme? We’re regretting our purchase at this point because the back end layout is really not self explanatory nor beginner-friendly as promised. Please help, thanks!
Hello,
Please create a ticket on our Support Portal.https://grooni.ticksy.com/ And we can try to help with your first steps with wordpress themes.
