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Is the newest theme version no longer compatible with WP Bakery? (only elementor?)
Hello Yes the new version is compatible with only Elementor because this page builder is becoming popular because it is user friendly and we have developed totally a new theme and discontinued the support for WPBakery. Thanks
Hello, I just bought your theme. How do I install the demo?
Thanks for purchasing our theme. Documentation is attached in the downloadable folder. Please read the documentation if you face any problem then submit a ticket at https://webinane.ticksy.com and our team will handle this for you. Thanks
does the site supports right to left languages? like arabic or kurdish
Hello yes the theme supports RTL. Please submit a ticket at https://webinane.ticksy.com if you face any problem. Thanks for purchasing our item.
Hi, i updated this Theme to 4.0. My problem is now, that i cant use WPBackery to change the content on my startpage. How can i use WPBackery again? The WP Bakery is updated to.
I think you are using Wordpress version 5.5 and we are updating our theme to make them compatible with latest version of Wordpress 5.5. Thanks
Is this theme compatible with mobile phones？
Thanks for your interest in our theme. Yes it is responsive which means it is compatible with all small devices. Thanks a lot
I bought it the other day.
I can’t decompress the theme file here.
What should I do?
Thanks for your purchase. Please submit a ticket at https://webinane.ticksy.com and we will send the required files to you. Thanks a lot for your patience and cooperation.
I updated to last version and I have problems with the links in “project box”. The links are not active. Hope you can help me resolve.
Please renew your support license and submit a ticket at https://webinane.ticksy.com and we provide the details of your website. We will immediately look into it and provide you a solution. Thanks
I have renewed the support but I get error when posting the ticket. I have filled in the new credit code and get response: “That purchase code doesn’t seem to be in a valid format.”How can I proceed?
I managed to login with the old purchase code!
That is great bro
Hi, can you recommend a captcha solution to use on your form builder? I am getting overwhelmed with Spam. Thank you!!
Currently google re-captcha option is not available in our form builder but don’t worry we will add this option for you in our next theme update.
Oh good. I am really looking forward to this update! Thank you!
Hello, do you have a PSD version that we can buy as well?
Hello thanks for your interest in Electric theme. Once you will purchase the theme, we will provide the PSD of your selected pages to you for free. Thanks a lot
hello I bought the product but the license key is not active. Could you help?
Yes sure we can help. Please tell us where you put the key and how you found that it is not active. Thanks
Wordpress on license does not want to activate . https://support.wpbakery.com/licenses – No licenses found – it gives an error …. solve the problem
I could not activate this theme I purchased. because WPBakery website says no license. do you contact and correct the problem?
I bought this theme. I installed wordpress. not active. what should I do.
my license code is available. but I couldn’t activate it.
Sorry for late reply, We have purchased extended license of WPBakery for all our clients. You can use all features of theme and WPBakery without activating license key. We will give you updated plugins with our theme updates.
Please read the bellow article regarding your issue
If you have any other query please submit your ticket on https://webinane.ticksy.com/
The additional information is that the purchase code which you have got is for the theme not for any activating the plugins. Thanks a lot for your cooperation
whoops. Updated to 5.1 and it nuked the site(white screen of death) Is a theme update coming soon?
We have recently provided an update of Electric theme which is compatible with WordPress 5.0 please download the latest version of the theme from Themeforest and update the theme as well. This will solve your problem hopefully, as far as other updates are concerned we will provide an update surely in the coming days with more updates and features. Thanks
Still waiting on the 5.0.X update. Any idea when this might happen?
Yes sure this week you will be able to download a new version. Thanks for your patience and cooperation.
When is the update coming for wp 5.0?
Gutenberg update is a big change and it may take some days to complete this update of Electric, next week we will provide this update to you. We are working on it. Thanks for your patience and cooperation.
I have bought the theme and am not clear where I get the instructions on using the Electric theme. There is just the link in a text file – but I do not know how to access the link as it is not open. http://webinane.com/support/electric-documentation/
Guys, can you point me in the right direction?
Sorry for inconvenience, the link is not working now because of some technical reasons which we are trying to figure out. We have already started working on new and improved documentation so that we can guide you in a better way so please wait for coming Monday and we will deliver it to you.
Thanks a lot for your patience, please don’t worry about it we will help you completely.
Will you make it WordPress 5.0 Gutenberg proof?
Yes we will make it compatible with Wordpress 5.0. Thanks
Hello on my website medipio.nl the contact forms are display nice on the website. But the form is not working. Help me please i dont recieve any emails on diffrent email adresses. I also maked a ticket.
Have you set up the email settings in the backend. Thanks a lot
First the email settings are done on the backend, the email is sent by using the server, the server sometimes don’t send email if restrictions are applied. So please first make it confirmed that your server is not restricted to send email. This can be confirmed by emailing your hosting providers. You can contact us afterwards about it through our ticketing system at https://webinane.ticksy.com if you will still face this problem. Thanks a lot for your cooperation.
Hello i did buy this theme. But iam realy disappointed. I upload the demo data “freelancer” but i get a complete diffrent result. I was thinking i did something wrong but i didnt. Please give me the good demo data as shown here http://preview.themeforest.net/item/electric-the-wordpress-theme/full_screen_preview/11470762?_ga=2.213240084.1428777470.1514815902-1546572196.1513098781 but the result you can see here http://www.medipio.nl and its complete diffrent. Please help me sent me a email on email@example.com please
We received your ticket earlier and we checked your site and everything was looking fine like freelancer demo. You just need to set the header and footer from dashboard > appearance > theme options and it will work as the Demo on our website. Thanks a lot
I want change the services list from 8 to 6 but still have width col-md-3 (i want width col-md-4 to nice view). How can i do this?
Please send us a screenshot where you want to change services listing because we can’t judge where to make the change. If feasible you can send the URL as well. Thanks a lot
I have a page on localhost at this moment. Screenshot: https://imgur.com/a/wcUyG I want two rows with 3 columns (col-md-4 for each) of services.
We provide columns options on different shortcodes and detail page. If it is services detail page then please set the number of columns in theme options , if you are using shortcode and you don’t have columns options in it then send us your site information we will check this shortcode and add option for column settings. Please check the following screenshot. http://easycaptures.com/fs/uploaded/1200/0274638211.jpg Thanks a lot – let us know if you will need further help.
I use vc_column[/vc_column] and change settings from your screen for sure but nothing chagne. I still have 6 services in 4 columns but i need 3 columns, Do you have ither idea?
You don’t need to use vc_columns for this, we have provided this option in our custom shortcodes in case if you don’t have this option. We can recheck and add it for you so in this case please submit a ticket here https://webinane.ticksy.com/. Thanks a lot
In two places of changelog we can see “Updated – Revolution Slider Updated” but in theme there is no Revolution Slider. Please explain in to me.
Second issue is the lach of updates “Visual Composer” – how can i do this?
After updating the theme, you will be asked to update the plugins automatically in the dashboard. Just follow the instructions and you are done. Thanks
I still have a message:
Installing Plugin: Layer Slider
License activation is required to receive updates. Please read our online documentation to learn more.
Return to Required Plugins Installer
Do you have other ideas?
Both the theme and plugins work each other, when a new update of any plugin is launched the theme should be compatible with this new version. For this reason when you will receive the email asking to update the theme, you should update the theme and delete the old plugin. After that the system will ask for these updated versions of the plugins and you will have to follow the simple steps to install the new versions. In this way the plugins and theme are updated at the same time. So you don’t need an activation key to get the update from LayerSlider. Thanks a lot – let us know if you need further help.
Electric Version 3.1 is launched with new updated plugins, known fixes and new features. Buy today and enjoy a perfect theme for your perfect website.
I have previously checked your theme and liked it. CV Freelancer Modern is correct option for my client. But I am unable to see anything on page. Everything look disturbed.
How can I suggest such page to him..? Please tell me solution.
Actually our Hosting server crashed. We are working hard to bring back all the Demos up perfectly. Please wait until Monday and we will show it to you. Thanks a lot
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