7906 comments found.
Hello MAS Support Team,
I wanted to chime in and confirm I am experiencing the exact same issue reported by users @fahmineo and @nadiraliqureshi regarding category blocks appearing empty after the recent updates.
Specifically, in my case, the “Product List Categories” element (WPBakery) inside a Static Content / Megamenu renders the HTML container but returns an empty list (0 items).
I have performed a debug test using a native WooCommerce shortcode (e.g., [products category=”slug”]) in the same block, and it works perfectly. This confirms that the database and products are fine, but the Electro/WPBakery element query logic is broken with the latest WP/Woo versions.
Please ensure this specific WPBakery element is checked and included in your upcoming fix.
Thanks,
Hello there,
Thank you for the detailed report and for taking the time to run additional tests.
Our development team is actively working on a fix to ensure this specific WPBakery element is fully compatible with the latest WordPress and WooCommerce versions. The fix will be included in the upcoming theme update.
We appreciate your patience and your thorough debugging, and we will notify you as soon as the update is released.
Kindest Regards, Abbas
Subject: Category Icons Block Not Displaying on Homepage (Electro v3.6.3 – Homepage v7)
Hello, I hope you are doing well.
I’m currently facing an issue with the Electro theme (version 3.6.3) on one of my client’s websites: https://softcom.co.id
Theme & Setup Details
- Theme: Electro – Electronics Store WooCommerce Theme - Version installed: v3.6.3 - Homepage layout: Homepage v7 - WooCommerce: Installed and active v10.4.2 - Categories: Existing, active, and contain products
Issue Description
On Homepage v7, there is a section that should display category icon blocks (icons/images of product categories that link to their respective product listing pages).
This section:
- Works correctly on demo sites - Previously worked fine on this website - Is now completely empty / not displaying any data
Configuration Used
- The settings are configured under:
Electro → Homepage → Vertical Menu, Slider, Category & Banners → Category Block
✔ Enable Category Block: Checked
Category Slug: asus,acer,msi,lenovo,hp
Limit: 5
The category slugs are correct, exist in WooCommerce, and are published.
However, the frontend result is:
❌ No category icons displayed ❌ No links rendered ❌ No visible errors on the page itself
How it appears empty on our site
This setup worked previously without any issue
No custom code was added related to this block
The issue appeared without changing the configuration
Clearing cache did not resolve the problem
Your assistance would be greatly appreciated, as this section is important for homepage navigation and UX.
Thank you very much for your support.
Best regards,
Hello there,
Thank you for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
We have identified that this issue was caused by a recent WordPress update.
Our development team is currently working on a fix, which we plan to include in the upcoming theme update. We will notify you as soon as the update is released.
Thanks, Abbas
Hi, I’m glad to hear that.. Hope as soon as possible this issue will fixed..
best regards
Hello,
I have installed the “Home v7”. under Vertical Menu category block when i add the category slug all block data disappears. And when set this to empty random category slug appears.
last month it was working fine. can you please help in this regard?
thanks
Hello there,
Thank you for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
We have identified that this issue was caused by a recent WordPress update.
Our development team is currently working on a fix, which we plan to include in the upcoming theme update. We will notify you as soon as the update is released.
Thanks, Abbas
ok, Thanks for the update. Please let me know as issue get fixed.
Hi, how can I change the default “electro” placeholder image?
Thanks in anticipation. I hope to hear from you soon.
With regards
Hello there,
Thank you for reaching us. Could you please clarify which placeholder image you are referring to?
You can configure the default placeholder images at the paths below:
- Product: From the WordPress admin dashboard > Products > Edit products - Category: From WordPress admin dashboard > Products > Categories > Edit Categories - Brand: From WordPress admin dashboard > Products > Attributes > Brands > Edit Brands
If you continue to face issues after checking these locations, please submit a support request here: https://madrasthemes.com/support/
Thanks, Abbas
Hi, 1. The product place holder “electro” 2. But how can I change the menu bar to v4? Because on my about us page, the menu bar is v2, which is different from the one on the home page.
This is one of the reasons I always run away from Electro because of the problem of different menu bars for home and inner pages!
Hello again,
Thank you for your clarification. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
1. To configure the product image, please navigate to Products > Edit Product > Product feature image.
2. Electro > Header > Header Styles applies to all pages of your website except home pages and pages that use home page templates. Home page header styles are set from the page options as show here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
Hi, please, how can I maintain the menu header for Home v4 all through the site instead of seeing different menu headers?
Thanks in anticipation. I hope to hear from you soon.
With regards
Hello there,
Thank you so much for choosing our theme and for getting in touch with us. Electro > Header > Header Styles applies to all pages of your website except home pages and pages that use home page templates. Home page header styles are set from the page options as show here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
Hello, I want to install a theme on a new site. It wants me to install all the plugins. When I install it, the system gives an error because of WPBakery Page Builder. I can’t even access the admin panel. When I delete WPBakery Page Builder from the server panel, the site comes, but when I try to install the demo version because I need to install WPBakery Page Builder, I can’t install it because WPBakery Page Builder is missing. I only want the demos with elemantor, but it wants WPBakery Page Builder. How can I disable it? Can you help me? I just want to install Home v16 & Home v17
Hello there,
Thank you so much for choosing our theme and for getting in touch with us. Regarding the demo data import, please confirm if you have attempted to import the data via Appearance > Import Demo Data.
You can install WPBakery Page Builder from Appearance > Install Plugins. You should be able to import the Elementor demo data without needing to activate the WPBakery Page Builder plugin.
If you continue to experience issues, please email our support team directly using this link: https://madrasthemes.com/support/
Thanks, Abbas
How do i get this mobile layout https://transvelo.github.io/electro/mobile.html , there nothing in the demo data import facility , how do i achieve the mobile look and feel as shown at the link above
Hello there,
Thank you so much for choosing our theme and for getting in touch with us.
Please find the instructions below for creating mobile home pages:
1. Follow this guide to create the mobile home page: https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1-mobile-2/home-v1-mobile/
2. Enable the separate home page in mobile by navigating to Electro > Mobile > Enable/disable separate home page in mobile.
More detailed documentation is available here: https://docs.madrasthemes.com/electro/topics/theme-options/mobile/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Abbas
Where can I find Shopify version of this Theme? Thanks!
Hello there,
Thank you for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
Please note that the Electro Shopify theme is currently not available on ThemeForest.
As we are exclusively WooCommerce theme developers, we do not have any Shopify themes in our catalog.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
With the recent release of WordPress 6.9 and the new WooCommerce update (currently on version 10.3.5, update available to 10.3.6), I would like to confirm whether the theme is already fully compatible. Is it safe to proceed with the updates now, or would you recommend waiting?
Thank you in advance for your guidance. Best regards,
Hello there,
Thank you for reaching us. Our theme is compatible with the latest WordPress (6.9) and WooCommerce (10.3.6).
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
Thanks for the update, Abbas. Could you please confirm if this fix will also cover the “Product List Categories” element within WPBakery? I am facing the same “empty result” issue inside my Megamenus. It seems the query logic broke after the update. Looking forward to the release.
Hello again,
Thank you for getting back. Our development team is actively working on a fix to ensure this specific WPBakery element is fully compatible with the latest WordPress and WooCommerce versions. The fix will be included in the upcoming theme update.
Kindest Regards, Abbas
Hi, I want to create a multi-vendor marketplace using WooCommerce with the Dokan plugin (purchased separately). Can I do this with Electro Electronics Theme?
Hello there,
Thank you for your interest in our theme. The feature you are requesting is called “Vendor Management” where different companies called vendors setup accounts and sell their products on your site.
Electro is a WooCommerce theme and it supports all the features of WooCommerce. However “Vendor Management” is not a feature of WooCommerce. There are plugins like Dokan, WC Vendors, etc that allow you to extend WooCommerce into a vendor management system.
The theme is compatible with Dokan, WCFM, WC Vendors and MultiVendor Marketplace by Webkul. We provide basic compatibility support for these vendor plugins. However we do not provide support for its features or non-availability of features.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Arivu S
Hi! Looks like a great theme. Planning to purchase the theme. Have a few questions: 1. Is the header and footer customisable apart from the available header templates?
2. Are individual product detail page customisable apart from the available template options?
3. Are Product display cards customisable?
4. Are Product Swatches customisable? Am looking for something like this to add credits and points purchase: https://shop.rooter.gg/product/roblox-gift-cards
5. Is the dark mode easy to enable for the entire site?
Looking forward to hearing from you. Thanks.
Hello there,
Thank you so much for your interest in our theme!
Here are the answers to your questions:
1. Header & Footer: Yes, both the header and footer are fully customizable beyond the default templates. You can adjust layouts, elements, and styling as needed.
2. Product Detail Page: Yes, the individual product detail page is customizable apart from the available templates, giving you flexibility to match your brand style.
3. Product Cards: Yes, product display cards are also customizable, including layout, hover effects, and content visibility.
4. Product Swatches / Credits & Points: The credits/points purchase style shown in your example isn’t a built-in feature of the theme, but it can be implemented using a suitable third-party plugin. The theme is compatible with most WooCommerce extensions.
5. Dark Mode: Yes, dark mode can be enabled site-wide easily.
Hope this helps! Feel free to reach out if you have any more questions or need assistance — happy to help anytime.
Thanks, Arivu S
Thanks for your quick response.
In Product display cards, is there a possibility of adding a product preview popup?
Hello again,
Thank you for your clarification. The theme is a WooCommerce theme and supports all features of WooCommerce. Please note that WooCommerce does not include a product preview pop-up feature by default. To achieve this functionality, you will need to install a third-party plugin.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
Do you have the theme for Shopify
Hello there,
Thank you for your interest in our theme. Apologies for not responding earlier. There is a Shopify version of Electro built by a different author. We obtained license from the designer to build only the eCommerce version.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Arivu S
Hello! In Google page speed tests your theme has some problems:
1) Buttons do not have an accessible name Failing Elements: div.handheld-header-v2 > div.off-canvas-navigation-wrapper > div.off-canvas-navbar-toggle-buttons > button.navbar-toggler <button class=”navbar-toggler navbar-toggle-hamburger ” type=”button”>
2) Links do not have a discernible name Failing Elements: div.handheld-header-links > ul.columns-3 > li.my-account > a
and some other elements
3) Skip links are not focusable. Failing Elements:
Can you please fix it
Hello there,
Thank you so much for choosing our theme and for getting in touch with us.
Please email our support from here : https://madrasthemes.com/support/
Additionally, please include a link to your Google PageSpeed Insights test results.
Once we receive this information, we will promptly review your issue and provide appropriate suggestions.
Thanks, Abbas
Hi, does Your theme supports ACF plugin with Woocommerce?
Hello there,
Thank you for your interest in our theme. Yes, the theme is compatible with Advanced Custom Fields (ACF).
However, please be aware that custom template modifications fall outside of our standard support scope. Due to our commitment to providing timely support for core theme functionality, we are unable to assist with custom coding or bespoke implementations.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
We are looking forward to create some extra details on product archive template -https://prnt.sc/bDtCXAy_POQO Maybe You have developer to achieve these extra details with icons?
Hello again,
Thank you for getting back. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
You can add your custom content on your products archive by using custom codes.
Here is a list of shop loop functions and hooks: https://gist.github.com/ibndawood/12b67be2c755d4baacdbd9ddcae37d06
You can re-arrange and add your own functions to these hooks using custom coding.
Please note, template customisations are outside of support scope and unfortunately we are unable to help you with custom coding owing to our commitment to our support.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
Thank you. Can You recommend also b2b plugin wich can work with your theme? or we can choose any capable with WooCommerce?
Hello again,
Thank you for getting back. The feature you are requesting is called “Vendor Management” where different companies called vendors setup accounts and sell their products on your site.
Electro is a WooCommerce theme and it supports all the features of WooCommerce. However “Vendor Management” is not a feature of WooCommerce. There are plugins like Dokan, WC Vendors, etc that allow you to extend WooCommerce into a vendor management system.
The theme is compatible with Dokan, WCFM, WC Vendors and MultiVendor Marketplace by Webkul. We provide basic compatibility support for these vendor plugins. However we do not provide support for its features or non-availability of features.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
Its not what we are looking by Vendor managment.We dont need to allow other companies to create products, we need just show different prices for specific acounts.
Hello again,
Thank you for getting back. The theme is a WooCommerce theme and supports all features of WooCommerce. However, the theme does not include any B2B plugin-specific code. If you require compatibility with B2B plugins, you will need to add custom code. Please note support for these third-party B2B plugins is outside of our support scope.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Abbas
Can we check demo of your theme backend options?
Hello again,
Thank you for getting back. Please register an account at MadrasThemes.com and let us know. We shall enable Elector theme for you to download and trial it. This trial comes without support.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Abbas
I need to customize woocommerce singple product page. I need one column where full width product image with gallery show and then next row product short discription, price, add to cart button show
Hello there,
Thank you for purchasing our theme and for reaching us. Here is a list of single product hooks used in our theme : https://gist.github.com/ibndawood/283640088fe01e2d9106d41321cc420b along with the default hooks used to build our single product page. You can use your child theme to modify the hooks and re-arrange the order.
Hope this answers your question. Let us know if you have any other questions or need further help.
Kindest Regards, Abbas
Please update ASAP WP Bakery and Slider Revolution to the latest versions. Other Theme Vendors already did it….
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/js_composer-2/wpbakery-page-builder-861-stored-cross-site-scripting-via-custom-js-module https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6737-missing-authorization-to-authenticated-contributor-arbitrary-file-readHello there,
Thank you for reaching us and bringing this to our notice. We had already released an update to Slider Revolution and WP Bakery Page Builder.
Please de-activate and delete the plugins. After that, please install the latest versions from Appearance > Install Plugins. If you run into any issues please let us know.
Kindest Regards, Arivu S
Hello, Unfortunately, I can’t install the demo page. The page keeps crashing and can’t be edited in Elementor. I’ve emailed you. Please help.
Hello there,
Thank you for reaching us. We have responded to your ticket. Could you please take a look when you have a moment?
Kindest Regards, Abbas
Hello, I am looking at purchasing your theme. I have a question. See below.
1. The link here: https://electro.madrasthemes.com/4x/cart/ try adding anything to cart, and you won’t see a button, just a text saying, “Proceed to Checkout”... is that how it’s suppose to be? Or is there suppose to be a button there?
Hello there,
Thank you so much for choosing our theme and for getting in touch with us.
To answer your question, the cart page in the link that you’ve shared is generated based on Blocks. Electro does not support blocks yet fully. You can use the classical cart and checkout pages to have them similar to this page: https://electro.madrasthemes.com/cart/
Hope this answers your question. Let us know if you have any other questions.
Thanks, Arivu S
Hi there
Revolution Slider, one of the Theme Plugins, is being flagged as a security vulnerability, Slider Revolution has claimed to fix this in their latest versions, and hoping you could advise when we can expect this to be updated? Today i deleted and re-installed the plugin, but its still the same old version that get flagged as a security vulnerability.
Thank you!
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please let us know what is the version of Slider Revolution that you have? We shall verify the version and update as required.
Kindest Regards, S
Just to let you know that this has been resolved.
- Seems to have just fixed itself without further action from my side.
Thanks for your time and efforts!
Hello there,
Glad your issue is resolved before we had a chance to step in. Please do not hesitate to reach us if you have any other questions related to our theme.
Kindest Regards, MadrasThemes
Is it possible to filter product by attributes for different categories?
different category page should have different attribute filter. how do I achieve this.
Hello there,
Thank you so much for choosing our theme and for getting in touch with us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
The theme is a WooCommerce theme and supports all features of WooCommerce. Regarding your question about displaying different attribute filters for various category pages, please note that WooCommerce does not offer this functionality by default. To achieve this, you would need to use third-party plugins or implement custom code.
Kindest Regards, Abbas
