Support for Elessi 2.0 - Responsive Shopify Theme

Support for Elessi 2.0 - Responsive Shopify Theme

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5.00 (149 ratings) 5.00 stars
Cart 1,550 sales

The4 supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

STEP BY STEP LIST TO GET OFFICIAL SUPPORT

Useful links

How do I get started to use the product?

First, you need to extract the download folder from ThemeForest and upload the theme file in it to your Shopify store and follow the documentation at https://wiki.the4.co/doc/elessi/

What Does Support Cover?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customizations or 3rd party apps. If you need help with customizations of your theme then you should enlist the help of a developer.

What Is The Support Schedule?

We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.

What Should I Do If I Have A Problem?

  • Please make sure you are using the latest version of the product
  • Check our Full Online Documentation for the answer to your question.
  • If you can not find a solution, please open a ticket at our support system
  • When open a ticket, please provide as clear as possible about the issue, we recommend you should take a screenshot about the issue, it will very helpful for us to check
  • Be patient and we will get back to you soonest

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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