4644 comments found.
Hello, my latest version is 4.5. I would like to update to the latest version but when I download the zip file and try to upload it it says it should be max 50 MB. I dont know what I am doing wrong.
nevermind, I figured out
Dear friend,
Thank you for figured it out
If you have any further requests, you can open a ticket at the support portal here: https://halosoft.ticksy.com/ to get our assistance.
Product page, adding meta files for each product to introduce different product attributes. The document description is incomplete. I hope it can be resolved as soon as possible.
Hi Friend, can you tell us if this is the instruction you mention: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields?
Dear friend,
Thank you for your information
We have seen you ticket about this request.
Our team will check and will get back to you asap.
Notification: Store Preview and Dashboard Update Issue within Shopify Theme Editor
Dear Valued Customers,
We are writing to inform you about a recent issue that some of our customers have encountered while editing their stores.
It has come to our attention that when making changes to your store and attempting to preview them, the preview page may not load properly. Additionally, there have been reports of delays in changes taking effect, with some changes reverting back to the default settings upon reloading the dashboard.
We have checked and figured out this issue is happenning on all shopify themes such as Dawn, themes on Shopify theme store and on our theme too. We think it is from the latest update from Shopify these days: Shopify Editions Summer ’23 which has the changes in the dashboard page and other.
We understand how crucial it is to have a smooth and efficient editing experience. Our technical team is actively investigating the root cause of this issue and are trying to contact Shopify support team to address it promptly and prevent similar occurrences in the future.
In the meantime, if you encounter any difficulties or experience the mentioned issues, please don’t hesitate to let us know
Best regards,
Video: https://youtu.be/KoUv80FqZXE
Is it only possible to get a response for a ticket if we write a public message to get your attention? We’ve just extended our support, so it’s really frustrating to have to wait 3/4 days without a response.
Dear Friend,
We will help you check and update you asap
unfortunately my support has expired but i wanted to know if its possible you can point to me as to where or how i can reduce the size of the “product reviews” stars ratings. Thank you
Hi Friend, can you share us your store url? what review app are you using? you want to reduce the size of the stars on product card?
Hello, I’m using Ella 5.0.7 from early 2022, and I’m ok with this theme. I’d like to know if there are any big differences with ella 6.5 regarding speed and the way Google indexes the site. Because, even if it’s quite fast when i use the versione 5, Shopify rates its speed 32/100, while Pagespeed Insights rates it 50/100 (mobile) and 79/100 (pc), with problems on “Core web vitals” (like First Contentful paint, Speed Index, Total blocking time, etc).
If there is any big difference in how Google rewards the better speed and better core web vitals , i will switch to the new version in the next months, otherwise I’ll wait some other time, maybe until Ella 7. I can’t update very often the theme, because there are a lot of things to change and translate, so i’d like to change only if there are a lot of benefits.
Thanks, Dario
Dear friend,
We will reply to your email address about this problem.
I had this theme added to my basket and now it’s gone back to full price! You having sale soon again?
Dear friend,
Thank you for your attention to our Ella theme
Regarding your question:
Currently, we have no plan for sale at this time.
If you have any further requests, please let us know.
We’ve just paid for additional support and we’re not getting any response to our ticket that we’ve raised?? Can someone look into this please as it’s very urgent
Dear friend,
We have seen your ticket. Our team is currently checking and will get back to you asap.
Hello, before purchasing the theme, is there anyway i can try it before to be sure that its compatible with my apps?
Dear friend,
Thank you so much for your attention to our theme.
We are sorry for not being able to offer a trial program for our themes at this time. We are selling our theme on Themeforest and there is no tool for Trial. You need to purchase theme to be able to download theme source and upload into your website.
Can you tell us what app are you mentioning? Is it a Shopify app?
To support you, please submit a ticket at this link: https://halosoft.ticksy.com/ and choose the category Presale, we are willing to support you.
Thanks for the fast response, yes it is a shopify app, zepto product personalizer to be exact. can you tell me if its fully compatible with your theme?
Dear friend,
Thank you for your response.
Our theme was built from the Dawn theme of Shopify, this works well on almost all of the App from Shopify. If you have any questions or problems related to integrate and compatible with our theme. Could you please help us to contact the App provider to ask if they can check for you?
First of all: I LOVE this theme!
I’m trying to change to HomePage 2-Trendy Style. When I tried to replace index.json, it keeps showing this error: ” Unable to update the file Setting ‘mg_top_desktop’ must be a step in the range Setting ‘mg_top_tablet’ must be a step in the range Setting ‘mg_top_mobile’ must be a step in the range Setting ‘mg_bottom_desktop’ must be a step in the range Setting ‘mg_bottom_tablet’ must be a step in the range Setting ‘mg_bottom_mobile’ must be a step in the range ” I’ve managed to change settings_data.json, header-group.json and footer-group.json, but index.json keeps showing this error. Please help.
Dear friend,
Regarding this error:
To fix it, you can search these files: mg_top_desktop, mg_top_tablet, mg_top_mobile of the section rich_text -> set up the number to be divisible by 5
Could you please help us to follow and fix it as sample screenshot that we did here: https://prnt.sc/dZPEGXrvco2s
guys we got a major issue on our website with quick add, i avhe raised the support ticket 4 days go and still there is no response. PLease help us
Hi Friend,
We received ticket and will reply to you asap
Thank you. The ticket reference number is PRIVATE TICKET #3421666
Especially on the mobile version, when i tap on quick add and add a product, it doesn’t disappear, it gets stuck on the scree. It should close right? but it doesn’t .
Please look in to this ticket number and let me know in the ticket if you need any more info. thanks
We will check and get back to you today!
Yes. We noted this with our dev team .
Our team will keep you updated to your ticket shortly.
Congrats on the featured item!
Thank you so much Bro 
hi! I wanted to buy your theme for a new ecommerce. However, I have different size guides due to the various brands I deal with. Is it possible to include several size guides in the product sheet?
Hi Friend,
Ella offers different size chart function for different product vendors, you can read more here to see if it meets your expectation about this function: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/size-chart
Hello, my store has invited your account and I have also submitted a question. May I know how long it will take to resolve it?
My original free template allows me to use the comments app, Air Reviews, but with Ella installed, I cannot use this app. How do I set it up?
Dear friend,
We have already received your ticket 1 day ago.
Our supporter replied to your ticket number. Please check it out.
Can this theme be incorporated with the $5 shopify plans?
Dear friend,
Yes. Our theme can be incorporated with the Shopify Plans.
If you have any further requests, please let us know.
Apologize for this confusion
Regarding your question, we would like to clarify you with some information here:
- For Starter ($5) as you mentioned: you can sell products through social media, messaging Apps => this does not support the theme.
- In case, if you want to corporate our theme with the Shopify Plan, you have to use Basic Service or higher.
To get more information, could you please refer to this article here for your reference: https://community.shopify.com/c/technical-q-a/theme-upload-on-a-shopify-starter-plan/td-p/1893324#:~:text=You%20would%20need%20to%20upgrade,without%20maintaining%20an%20online%20store
Hello,
It seems that when multiple product combos are added to the cart, The cart resets and only adds the last one unless you add the same product combo with the same options, as soon as you choose a different variant or a different product combo, it removes the previous one and only adds the latest one.
It does this in your demo as well.
https://new-ella-demo-11.myshopify.com/products/dinterdum-lorem-condimente?fts=0Dear friend,
To support you, could you please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ to get our assistance.
I don’t need assistance, I’m just telling you so you can fix it on your end. Try adding 2 different variants of product combos in your demo and you’ll see.
I already fixed it on my end.
Just letting you know in case other people might need this feature.
Hi Friend,
Thank you, we will check back our theme if it has this bug to update theme
also in your demo, when you add the product combo to the cart, the discount does not even apply. Neither in the theme. Try it for yourself and see https://new-ella-demo.myshopify.com/products/dinterdum-lorem-condimente?fts=0
Hi, I cannot get the ‘Jump To’ section to show in the collection 02 page like here: https://new-ella-demo.myshopify.com/collections/collection-home-01-3
I have it enabled in the template etc but nothing shows, any trick to this?
Dear friend,
We will check and get back to you via your ticket, thank you so much.
Shopify Form App: Not showing with your theme. Its activated also. And Yes it works with other themes But Ella…..Version 6.5.2
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
One of my customer is using 6.5.0 currently but does not want to go through the hastle of updating the whole theme to 6.5.2. Is it possible to get just the code to fix the “Variant Image Group: main image not showing when clicking on product variants” issue?
Dear friend,
To support you, could you please help us to submit a ticket via our support portal here: https://halosoft.ticksy.com then our customer support team will review and respond shortly.
I just want to know where I can set the currency code in the theme, like ”$62.50 USD”, Because I want to set multiple markets, such as US, Canada, Australia, and different markets need different currency codes. But I can’t find where to set it, currently it only shows ”$62.50”, no currency code.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
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