4618 comments found.
2 questions: 1: ARE YOU PLANNING ON ADDING SHOPPABLE VIDEOS OPTION? Its a must this days. 2: is there an option to finally do linked products? to see 3 diffrent tem on the same product page details, like t-shirt-hoodie etc, same as they have here: https://kalles-5.myshopify.com/products/mens-long-sleeve-rash-guard?view=linked-products&variant=49066056089900
Hi there,
We’re back in the office after the weekend and thank you for your questions!
Q1: You can absolutely add shoppable videos to your Shopify store; however, this feature is added through supported apps rather than directly through the theme itself. To implement shoppable videos, you’ll need to install a compatible app from the Shopify App Store that allows you to create and configure interactive video content. Once created, these videos can automatically sync with the Shop app home feed, allowing customers to discover and shop your products directly through the videos.
You can find more details here: https://help.shopify.com/en/manual/online-sales-channels/shop/manage-shop-store/video
Q2: Yes, the Ella theme supports a feature similar to what you’ve shown — it’s called Combined Product Listing. This function allows Shopify merchants to display products available in multiple variations under one unified product listing. Each variation can have its own image carousel, unique URL, and individual publishing controls, helping customers view related product options more easily.
You can see a demo of this feature here: https://new-ella-demo-07.myshopify.com/collections/combined-products-listing?&preview_theme_id=137554722921
If you have any questions or would like guidance on how to set these up, please don’t hesitate to submit a ticket through our support system: https://halosoft.ticksy.com/ . Our team will be happy to assist you further!
Can’t see Mega Menu on Ella 7… I guess major missing
Hi there,
Thank you for reaching out!
This is the instructions to set up mega menu in Ella 7: https://halosoft.gitbook.io/ella-7-documentation/header-group/how-to-add-a-mega-menu-to-your-header
If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us. Thank you so much.
Version 7.0 is currently very difficult to use. Is version 6.7 unusable? I’m switching back to version 6, and the website keeps showing 404 errors. In version 7.0, clicking on variations doesn’t switch to the variation image, and even with variation media hidden, only the first variation image is displayed; clicking on other variation images doesn’t change anything. Secondly, the product page now has a variation table. For products with many variations, customers have to scroll down a very long way to see product details and reviews, significantly impacting conversion rates. I don’t know where to disable the variation table. In short, version 7.0 is a terrible experience; it feels like an unfinished product.
Hi there,
Thank you for reaching out! Let us address your concerns:
01. About Version 7.0: Ella 7 is built on Shopify Theme Blocks, a completely new code framework. It offers better ADA compliance and improved performance. However, because it uses more advanced theme blocks, some features may require basic coding knowledge to fully utilize.
02. About Version 6.7: You can still use version 6.7 without any issues. Updating to version 7.0 is optional. It depends on your store needs and preferences. We recommend exploring Ella 7.0 in Draft Mode first to get familiar with its structure and features before applying it to your live store. If you have any requests or questions, please submit a ticket here: https://halosoft.ticksy.com/
03. Technical issues: For the problems you’re experiencing, please submit a support ticket at our support system: https://halosoft.ticksy.com/ and grant us login permission. If your support period has expired, please select the category “Report Theme Bugs” here: https://prnt.sc/a532Q7AQSZYz . Our technical team will investigate and assist you accordingly.
We hope this clarifies everything and look forward to assisting you further.
I click on the variant photo, but it doesn’t switch to the variant photo. How can I fix this?
Hi there,
For technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com/ and grant us login permission. If your support period has expired, please select the category “Report Theme Bugs” here: https://prnt.sc/a532Q7AQSZYz . Our technical team will help you accordingly.
Thank you so much!
I saw that your version update today fixed the issue of image switching in variants, but there’s currently an problem. On the product page in this version, when you scroll down on mobile devices, the image gradually covers up and text appears, which significantly impacts conversion rates. How can I disable this feature? I want the image to be visible when scrolling down on the mobile product page, as was the case in version 6.7, instead of the image gradually covering up.
Hi there,
About your request, please submit a ticket at our support system: https://halosoft.ticksy.com/ and grant us login permission. Our technical team will help you accordingly. In case your support period has expired, you can still submit a ticket by selecting the Shopify category here: https://prnt.sc/YTV_kuYlFdnm
Thank you so much!
The product page is broken. It doesn’t show the color prices for the variations. Customers can only see it when they add it to their cart.
Hi there,
Thank you for reaching out!
For technical inquiries, please kindly submit a ticket through our support system at: https://halosoft.ticksy.com/ Images would expedite the process a lot. Our technical team will help you accordingly. In case your support period has expired, you can still submit a ticket by selecting the Shopify category here: https://prnt.sc/YTV_kuYlFdnm
Don’t forget to grant login permission for us. Thank you so much.
The support team was really quick and helpful, and I truly appreciate that.
Hi Friend,
Thank you so much for your kind words! We are so glad to hear that our team was able to assist you quickly and effectively.
Could you please leave a review here instead https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/reviews/9691007 ? This comment section is not for reviews, so we would greatly appreciate your feedback in the review section.
Thanks again for your support and positive feedback!
Sidebar’s animation (Login/Cart) in V7 doesn’t feel like smooth compared to previous versions. I don’t know, but the animation is delayed for like 0.5s – 0.8s
Hi there,
Thank you for your feedback!
The sidebar animation in Ella V7 currently has this slight delay intentionally as part of our development. We really appreciate your input and will take it into consideration to make the animation smoother in future updates.
If you’d like to change it, you can email us directly at support@halothemes.com or submit a ticket through our support system: https://halosoft.ticksy.com/ (choose the Shopify themes category in case your support has expired: https://prnt.sc/uTmBQbBg3q5B ), and our team will be happy to help you further.
Thanks again for your valuable suggestion!
I see. Is 6.7.6 the last update for Ella 6?
Yes, that’s correct — version 6.7.6 is the latest update for Ella 6.
So many issues and bugs with this new 7 version. Thumbnails on mobile are showing as full images. The theme editor is so slow and laggy. Some of the changes do not reflect. Lots of testing and work to be done. It was not ready for publication in my opinion. Thank you
Hi Friend,
First of all, we sincerely apologize if you’ve had any unpleasant experience. However, we’d like to clarify that not all the problems you’re facing are necessarily caused by the theme itself. As soon as we received your comment, we tested everything on our end, and it all worked properly.
That said, we truly want to help you handle this problem better and make sure your store runs smoothly. Please open a support ticket here: https://halosoft.ticksy.com/
When submitting your ticket, kindly provide:
- A clear description of the issue, the page link where it occurs
- Screenshots or a short video
- And please don’t forget to grant us collaborator access
We’ll be happy to verify everything carefully and assist you as best as we can.
Thank you so much.
Hi there, there seems to be a bug with the new version 7.0
When filtering is set to Horizontal the theme displays only 1 product card per row. As soon as one goes back to Vertical filtering you get 4 product cards per row.
Hi there,
Thank you for reaching out and bringing this to our attention!
For any bug-related requests, please submit a ticket through our support system: https://halosoft.ticksy.com/ (please choose the category “Report Theme Bugs” here: https://prnt.sc/5qg6UTBdwwxg )
When opening a ticket, please provide as many details as possible about the issue. We recommend including a screenshot, as it will be very helpful for our team to check.
Don’t forget to grant us login permission.
Thank you once again, and we look forward to assisting you soon!
Is there a way to update from Ella 6.7.4 to 7? the way it used to be is no longer working (copy-paste code) o r do i have to rebuild the entire site?
Hi there,
Thank you for reaching out!
Ella 7 has been completely rebuilt from scratch, offering improved ADA compliance, better performance, and more flexible theme blocks. You can learn more about the new version here: https://halothemes.net/blogs/theme-reviews/ella-7
To update the theme, you can follow these instructions: https://halosoft.gitbook.io/ella-7-documentation/installation-and-update/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-or-6.0-to-ella-7.0
Please note that customization and setup will be required from the beginning, as Ella 7.0 has been completely rebuilt from scratch, a process that took over 1 year. We sincerely appreciate your understanding and patience during this version transition.
If you would like us to update and preserve your custom work, we offer an Update Service. Our services include:
- Updating your theme source to the latest version.
- Preserving your settings and configurations within the theme.
- Retaining your custom code modifications from the previous theme source.
- Assisting with the reinstallation of apps for seamless integration.
You can submit a request for this service here: https://halothemes.net/pages/project-request
Please let us know if you have any questions.
This is my first Shopify theme. I’m used to WordPress themes. How do we update the theme on Shopify? It seems more complicated, in fact, when I look in the Shopify dashboard it says: “Updates are not supported for uploaded themes If you want to take advantage of theme updates, you need to install a theme from the Theme Store.” This is unfortunate. So, there is no way for me to upgrade from version 6.7.1 to 7?
Hi there,
Thank you for reaching out and for choosing Ella as your first Shopify theme!
Yes, Shopify doesn’t support automatic theme updates for uploaded themes. To update the theme, please follow these instructions: https://halosoft.gitbook.io/ella-7-documentation/installation-and-update/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-or-6.0-to-ella-7.0
Please note that customization and setup will be required from the beginning, as Ella 7.0 has been completely rebuilt from scratch, a process that took over 1 year. You can learn more about the new version here: https://halothemes.net/blogs/theme-reviews/ella-7 . We sincerely appreciate your understanding and patience during this version transition.
The theme update is up to your decision, considerations and demands. It’s not compulsory to update your store theme to the new version if your current version suits you well. Meanwhile, a newer version can be installed and customized in Draft Mode. During the process, your store content and design can be polished and refreshed before publishment.
If you would like us to update and preserve your custom work, we offer an Update Service. Our services include:
- Updating your theme source to the latest version.
- Preserving your settings and configurations within the theme.
- Retaining your custom code modifications from the previous theme source.
- Assisting with the reinstallation of apps for seamless integration.
You can submit a request for this service here: https://halothemes.net/pages/project-request
Please let us know if you have any questions.
Hello sir, do your themes have Turkish language support?
Hi there,
Thank you for your interest in the Ella theme!
Yes, you can use the Turkish language with the Ella theme. Simply set Turkish as your store language in your Shopify settings here: https://prnt.sc/RcLPqyh0EN2v
If you have any questions about the theme, feel free to reach out. We’ll be happy to assist!
Any update on Ella 7? Release is today? Wondering if I should wait to start new project.
Hi Friend,
Our team is in the final steps of releasing Ella version 7, which will be officially launched within this week at the latest. We hope you can wait a little longer.
Once it’s released, Envato will send you an email notification.
Thank you.
Thank you! Looking forward to the release!
Do you support Shopify’s new feature with 2048 variants per product with your theme to display all variants correctly? Shopify gives this error for the Elle theme version 6.6.2 with large variant product listing, and does not show all of them.
Your theme may not be compatible with products with over 250 variants.
https://shopify.dev/docs/storefronts/themes/product-merchandising/variants/support-high-variant-productsHi there,
Thank you for reaching out and bringing this to our attention!
Currently, the existing versions of Ella 6 do not support Shopify’s new feature for 2048 variants per product. However, you can look forward to this feature in the upcoming Ella version 7, a major update of the Ella theme. Once released, you can update your theme or contact us for assistance with the update.
If you prefer not to update your theme at this time, please submit a ticket via our support system here: https://halosoft.ticksy.com/ with your request. Our technical team will check and get back to you soon. In case your support period has expired, you can still submit a ticket by selecting the Shopify category here: https://prnt.sc/YTV_kuYlFdnm
Thank you so much.
I cant find footer-group.json and header-group.json
how to use ”DEMO DATA“ fils
Hi there,
You can follow the instructions and find the footer-group.json and header-group.json files in the Ella documentation here: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page ( https://prnt.sc/om3JmUCAKmYR )
If you have any questions or need assistance while setting up, please don’t hesitate to submit a ticket at our support system: https://halosoft.ticksy.com/ . We’re here to help!
I have already purchased this product, but how can I choose which theme I need? Could you please tell me the detailed operation
Hi there,
Thank you for purchasing our Ella theme!
When you install the theme, you will get the default homepage layout. If you want to change the layout, you need to follow these instructions: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
If you have any questions or need assistance while setting up, please don’t hesitate to submit a ticket at our support system https://halosoft.ticksy.com/ . Images would expedite the process a lot. Our team will check and guide you accordingly.
Okay, thank you. It’s quite detailed. I’ve found the theme I’m looking for, but I also want to know where the pop-up image changed the text content and image
This is the instruction to set up the pop up: https://halosoft.gitbook.io/ella-documentation/theme-settings/popup
You can go to Theme settings -> Popup -> upload image and change text here: https://prnt.sc/KNYpLy4bo6QP
Hope this helps!
When setting up product series and template styles, why does the page appear blank when viewed in the front-end when I choose other styles besides the default style
select: ajax product block ajax_product block load more ajax_product card ajax_product card mega menu ajax recently_viewed template banner adv template express order template full width template masonry template_right sidebar
For technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com/ . Images would expedite the process a lot. Our technical team will check and help you accordingly. Thank you so much!
Thank you for your answer. I have identified the issue, but now I have a new question regarding my menu. How can I first demonstrate the website with so many columns in the dropdown menu and display product images
You can follow the instructions to set up the Advanced Mega Menu / Drop Down Menu here: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu
If you have followed the steps but it still doesn’t show correctly, please open a support ticket at this link to get further assistance: https://halosoft.ticksy.com/
Don’t forget to grant us login permission so we can help you better. Thank you so much!
Hello,Where can I modify the presentation style of product variant styles?
Hi there,
Here are the instructions to set up product variants: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant
If you want to change the type of variant, you can do so here: https://prnt.sc/B0FpLwpxIAVg
If you’re looking for a specific style different from the default variant styles, please feel free to submit a ticket through our support system: https://halosoft.ticksy.com/ and provide a reference of the style you’d like. Our technical team will review it and get back to you soon.
Thank you.
The color and size filtering options on my product list page are not displayed, and neither the products on the list page nor the product samples on the product page are displayed. I have turned on the sample switch on the product page. Do you need to set it up somewhere else
Is there a bug in my theme.I want this product sample to be groupedhttps://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1?variant=40152068784218
and product sample ：https://new-ella-demo.myshopify.com/collections/new-in
Hi there,
We’re now back in the office and have received your support ticket through our support system. We’ll be replying to your ticket shortly. Please stay in touch with us via your ticket for any further updates or assistance. Thank you so much!
I want to set options for US and UK sizes on the product size. How should I choose to operate
Hi there,
About your question, please kindly submit a ticket at our support system: https://halosoft.ticksy.com/ and include more details about your request, along with reference images showing what you’d like to achieve. This will help us assist you more quickly and accurately.
Our technical team will be happy to look into it and guide you further there. Thank you so much!
Are you saying that this feature requires additional customization
Hi there,
Based on your question, we’re not completely sure which specific feature you’re referring to. That’s why we kindly asked you to include more details about your request when submitting a ticket. Also, for further assistance, please reach out to us through our support system at https://halosoft.ticksy.com/ . Our support team will review your case in detail and assist you accordingly. Thank you for your understanding!
I’d like to know if theme has the features of adding multiple options and variation in product page. i want to create a shop for catering and users need to be able to add-on ingredients and customize their options.
another question i have is my customer using SQUARE IN THE STORE. can i integrate this theme with. Sqaure easily and bug free
Hi there,
Thank you for your interest in Ella theme!
Regarding product options and variations: Ella works smoothly with Shopify’s built-in product variant system. Shopify allows up to 3 options (such as size, color, or ingredient type) and 100 total variants per product. You can find more details in our documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant
If you need more advanced features, like allowing customers to add extra ingredients, customize their orders, or use conditional options, we suggest using a third-party product options app from the Shopify App Store. These apps can help you go beyond Shopify’s built-in limits and offer more flexible customization for your products.
Regarding Square integration: Ella theme is designed to work seamlessly with Shopify’s ecosystem, including its native payment and POS systems. While Square can be integrated with Shopify as a payment method through third-party apps, please note that this integration is handled independently from the theme itself. The theme does not directly connect with Square, as Square operates as a separate POS system from Shopify’s.
We recommend exploring available apps in the Shopify App Store that help bridge Square with Shopify if you’re looking to synchronize inventory or manage payments.
If you have more questions, feel free to ask. We’re here to help.
Great Theme and Excellent Support! Ella is a beautiful, flexible, and easy-to-use theme. My store looks professional and works perfectly on all devices. The support team is fast and very helpful. Highly recommend!
Hi Friend,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you’re enjoying the Ella theme and that our support team was able to assist you effectively.
Could you please leave a review here instead https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/reviews/9691007 ? This comment section is not for reviews, so we would greatly appreciate your feedback in the review section.
Thanks again for your support and recommendation!
Hi there, I’m planning to purchase this theme on behalf of one of my clients. The purchase will be made using my own Envato account and billing details, but the theme will be installed and used on my client’s Shopify store.
Could you please clarify how the theme licensing works in this case? Specifically:
a. Is the license automatically valid for my client’s Shopify store even though I’m the purchaser? b. Is there any activation or registration process required when installing the theme? c. Is the license tied to a specific domain? If it’s domain-based, how can I specify my client’s domain during purchase?
Thanks in advance for your help!
Hi there,
Thank you for your question and for considering our Ella theme for your project! We hope the information below will be helpful to you and other customers in similar situations:
01. Regarding the license policy:
Our theme is available for purchase on Envato Market, where the licensing terms clearly state that one license is valid for a single store only. If you want to use the theme on multiple stores, you must purchase multiple licenses. You can review the full Envato licensing terms here: https://themeforest.net/licenses/terms/regular02. Is the license automatically valid for your client’s Shopify store even though you are the purchaser?
=> The license and the theme source work independently. When you purchase the license, you only need to provide proof of purchase in these cases:
_ Ask for support through this link: https://halosoft.ticksy.com/submit/#100019003
_ Provide a proof when you receive a DMCA takedown
There is no activation or registration process required when installing the theme. However, please note that since you are the purchaser, you should provide the theme license to your client (the store owner). This way, if they ever receive a DMCA takedown notice, they can present proof of license to avoid their store being banned or removed.
03. Theme updates and license management:
Ella is exclusively sold on Themeforest. When a new update is released, access to the latest theme source requires logging into the Envato account used for the original purchase. Therefore, if your client wants to get the newest version of the theme, they will need to contact you so you can log in to your Envato account, download the update, and provide it to them.
For smoother future management, you may advise your client to purchase the theme directly. This way, they can log into their own Envato account to download updates and manage their license independently. Additionally, if the license file is lost, they can easily re-download it from their Envato account.
If you have any further questions, please don’t hesitate to ask!
Thank you for the detailed explanation – I just have one quick clarification. If I make the purchase myself and then forward the license to my client, will the Envato license file contain only the license number, or will it also include my name?
I ask because I will be managing the client’s website long-term — including handling all future theme updates and maintenance — so I’ll be taking care of everything on their behalf. I’d like to understand this before proceeding with the purchase, to ensure that everything goes smoothly if needed for verification or a DMCA case. Thank you again for your time and support.
Hi there,
Regarding your question, to give you a clearer idea about the theme license, here is a sample license for your reference: https://prnt.sc/p3udK-Ve-boH
The theme license will include the name of the Envato account used for the purchase. However, the most important information in the license is the purchase code, which is unique for each license. Therefore, having your name on the license does not affect anything in terms of usage or verification.
If you have any further questions, feel free to ask!
Thank you, that clears up most of my questions. I’m based in India, while my client is in the UK. Could you please confirm whether this difference in location has any impact on the license validity?
Please be assured that the theme license is not affected by the location difference between you and your client. The license does not have any time limitation; it is a one-time payment and yours to use permanently.
However, the license includes 6 months of support from us starting from the purchase date. You can explore more details about our support policy here: https://halothemes.net/pages/support-policy
If you have any other questions, feel free to ask!
Thank you so very much for your support. I have gone ahead & made the purchase. Thank you once again.
You’re very welcome and thank you for your purchase! If you have any questions or need assistance while setting up, feel free to open a ticket at our support system: https://halosoft.ticksy.com/ . We’re happy to assist you!
Hi,
I hope all is well!
You’re probably going to think I didn’t read every detail before buying, or that I’m just trying to get something for free. And that’s totally understandable why you might feel that way.
Would it be impossible to get a refund? The theme just wasn’t working the way I needed, and I didn’t have time to wait for troubleshooting.
Thanks so much for your time and understanding!
-Anthony
Hi Anthony,
Thank you for reaching out to us!
To better assist you with your request, please submit a ticket through our support system at https://halosoft.ticksy.com/ and provide more details about the issues you encountered with the theme. Our team is always ready to help and will do our best to assist you.
We look forward to supporting you soon.
Thanks! I’ll do that!
There is an issue in the new updates of the Ella, the product colors don’t get changed from the theme options. I have tried with the latest update of the theme – could you kindly suggest some tips or techniques?
Hello Friend,
We tested this function on our demo, and it’s working well.
In your case, we’d like to check it more deeply. Please open a ticket at the following link to receive our support: https://halosoft.ticksy.com/
Kindly don’t forget to grant us login permission as well.
Thank you so much!
umm our support is finished as i never took the support when i purchase the theme? Would you still help out?
In case your support period has expired, you can still submit a ticket by selecting the Shopify category here: https://prnt.sc/VabgcyeX5hR2
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