Hi Anthony,

Thank you for reaching out to us!

To better assist you with your request, please submit a ticket through our support system at https://halosoft.ticksy.com/ and provide more details about the issues you encountered with the theme. Our team is always ready to help and will do our best to assist you.

We look forward to supporting you soon.

Thanks! I’ll do that!

Hello Friend,

We tested this function on our demo, and it’s working well.

In your case, we’d like to check it more deeply. Please open a ticket at the following link to receive our support: https://halosoft.ticksy.com/

Kindly don’t forget to grant us login permission as well.

Thank you so much!

umm our support is finished as i never took the support when i purchase the theme? Would you still help out?

In case your support period has expired, you can still submit a ticket by selecting the Shopify category here: https://prnt.sc/VabgcyeX5hR2

Hi Friend,

Thank you so much for your interest in the Ella theme.

At the moment, we don’t have a specific release date for the next update. Once it’s ready, we’ll make an announcement. You can either send us an email at support@halothemes.com or leave your email address here; we’ll notify you as soon as the new version is available.

Also, the current Ella demo is running smoothly. If your friend is experiencing any problems, please kindly ask them to submit a request via our support system at https://halosoft.ticksy.com/, and our technical team will gladly assist them.

Hi there,

Thank you for bringing this to our attention!

You can still follow the Ella documentation to set up metafields. You can simply click to change here: https://prnt.sc/1HvZesoVMxJp

Additionally, the current version of Ella also supports the custom namespace — it’s not required to use c_f. So you can proceed using Shopify’s default custom namespace without any issues.

If you follow the Ella documentation and still run into any problems, please open a support ticket at this link: https://halosoft.ticksy.com/

Also, don’t forget to grant us login permission so our support team can assist you directly.

Thank you so much!

i have tried it but there is a major bug https://snipboard.io/n1X4Vl.jpg

Hi Friend,

Let our technical team help you check it. Please submit a ticket at our support system: https://halosoft.ticksy.com . Images would expedite the process a lot. Our technical team will assist you accordingly. In case your support period has expired, please choose the category Shopify instead: https://prnt.sc/VabgcyeX5hR2 . Thank you so much!

Hi there,

Thank you for your interest in the Ella theme!

Please find the details regarding your requested features below:

1)•Bilingual content (English ↔ Arabic) with proper RTL layout and language switcher

> Yes, Ella supports RTL layout. You can see the guide to enable this feature in our documentation here: ( https://prnt.sc/Geu7_na8AJcN )

Please note that the language function is a default Shopify feature, not a built-in custom function of the theme. To use multi-language functionality, you need to install an app. Shopify’s Translate & Adapt app supports automatic translation between two languages for free.

For detailed setup instructions, please see our documentation: https://halosoft.gitbook.io/ella-documentation/theme-settings/theme-language/how-to-set-up-multiple-languages

2)•Compatibility with translation apps like Langify, Weglot, or Shopify Translate & Adapt

> Ella is fully compatible with Shopify Translate & Adapt. For Langify and Weglot, you can use them on your store; however, we’re not sure if they are compatible with the theme or not. We don’t know how the app codes work so you can contact the app provider to ask about it.

3)•Payment gateways compatible with Tabby and Tamara (installment payments)

> Payment gateways are managed by the Shopify platform itself, not the theme. You can check Shopify’s list of supported payment gateways here: https://www.shopify.com/payment-gateways

4)•WhatsApp chat / customer support apps and cart recovery apps

> Regarding third-party apps, we have tested several popular apps which work well with Ella. You can find a list of partner apps here: https://halosoft.gitbook.io/ella-documentation/installation/install-app

You may use other apps as well, but compatibility cannot be guaranteed since app code varies. Please contact the app provider for more details.

5)•Multi-currency support

> Yes, Ella supports multiple currencies. More information can be found here: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-currencies

6)•TikTok, Snapchat, and Meta pixel integrations

> Ella theme, like other Shopify themes, does not directly provide or restrict support for TikTok, Snapchat, or Meta pixel integrations. These integrations are managed through Shopify apps and sales channels, which you can easily add to your store.

7)•Optimized for speed

> From the beginning, we optimized Ella’s theme code for fast loading, including features like lazy-loading images. The theme is continuously updated to further optimize and improve speed. You can find more details about these improvements in our changelog: https://halosoft.gitbook.io/ella-documentation/changelog

However, please note that while Ella is optimized from the start, there are many factors that can affect your store’s loading speed, including:

- Installed apps

- Third-party libraries and services

- Analytics libraries

- Theme code

- The number and size of images and videos

For more information on how to improve your store speed, please refer to this Shopify guide: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed

8)•Bundles / offer pages for promotions and product packages

> Yes, Ella includes a bundle feature which you can learn more about here: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle

Additionally, the theme offers several other promotional features such as Product Recommendations and Product Combo:

Product Recommendations: https://halosoft.gitbook.io/ella-documentation/product-page/product-recommendations

Product Combo: https://halosoft.gitbook.io/ella-documentation/product-page/product-combo

We hope this clarifies your questions. If you need any further assistance or have other questions, please don’t hesitate to contact us.

Hi there,

Thank you for your interest in the Ella theme!

For subscription functionality in Shopify, you will need to use a third-party app. You can refer to Shopify’s official guide on subscriptions here for more details: https://help.shopify.com/en/manual/products/purchase-options/subscriptions

If you have any questions, feel free to reach out. We’re happy to assist!

Thank you. do I need extra plugin for newsletter, similat to mailpoet?

Hi there,

Thank you for your question!

Ella theme includes a Newsletter popup and several newsletter sections. You can learn more about how the newsletter popup works here: https://halosoft.gitbook.io/ella-documentation/theme-settings/popup#how-to-work

However, for newsletter functionality similar to MailPoet, such as automatically sending emails, you will need to use a third-party app on Shopify.

If you have any questions, feel free to reach out.

Hi Sonia,

We’ve checked and noticed that you’re able to submit a support ticket. Please stay in touch with us via your ticket for further communication. Thank you so much!

any feedback on the above?

Hi Friend,

Thank you for reaching out! We’re back in the office after the weekend and appreciate your patience.

Regarding your question: Ella’s Quick Search is integrated with Predictive Search provided by Shopify, which includes semantic matching. That means it may show related items (like those containing “spandex” or “Spanish”) even if they don’t contain the exact word “Spanx.”

To get more accurate results, you can encourage customers to search using quotation marks around the exact term, for example, “Spanx”. This performs a phrase search that returns results containing the exact word or phrase.

If you’d like more control over your store’s search behavior, consider using the Shopify Search & Discovery app, where you can adjust search relevance, create synonym groups, and manage product boosts to prioritize exact matches. However, note that semantic search is enabled by default on certain Shopify plans and stores with fewer than 200,000 products.

Hope this information is helpful. If you have any questions or need technical assistance, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.

Hi there,

Thank you for reaching out! About your question, Shopify only allows images to be assigned to variants – videos can’t be linked directly to variant selections. So, it’s not possible to show a video instead of an image for a variant.

What I meant was when you click on a variant it shows a video on the gallery not an image

Hi there,

Thank you for the clarification! However, Shopify does not support assigning videos directly to variants like it does with images. To achieve this behavior, theme customization would be required, as there’s no built-in setting for it. You can submit a ticket through our support system here: https://halosoft.ticksy.com/ . Our technical team will review your request and get back to you soon. If your support period has expired, please select the Shopify category when submitting your ticket, as shown here: https://prnt.sc/VabgcyeX5hR2

Hi there,

Thank you for your interest in Ella theme!

Yes, you can import a demo layout without deleting your existing products or collections. The demo only affects the theme’s design and layout. Your existing store data remains safe and untouched.

Once you purchase the theme, you can follow the Ella documentation here to install: https://halosoft.gitbook.io/ella-documentation/installation/install-theme

Please let us know if you have any questions.

Hi there,

Thank you for your interest in the Ella theme!

To clarify your question: If you purchase the Regular License, you’re fully allowed to use the Ella theme on your Shopify store to sell your own products. This license covers usage for a single store where you are the end user, including selling physical or digital products.

An Extended License is required if the end user must pay to use the end product. For example, if you use the theme on a website where users must pay to access the site or its content, then the Extended License would be required.

So, if you’re simply using the theme for your own store to sell your own products, the Regular License is sufficient.

Please let us know if you have any further questions.

Hi there,

Thank you for your question!

Ella 6.0 has been completely rebuilt from scratch, a process that took over 1 year. The biggest difference is that Ella 6.0 is fully compatible with Shopify Online Store 2.0 and includes many new features and layouts. You can explore the Full Theme Features in Ella 6 here: https://halosoft.gitbook.io/ella-documentation/full-theme-features-in-ella-6

Updating your theme is entirely up to your needs and preferences. If you’re currently using version 5.1.0 and are satisfied with the design and functionality, there’s no immediate need to upgrade. However, if you’d like to take advantage of Shopify Online Store 2.0 features and enhancements, we recommend upgrading to version 6.0+. The newer version can be installed and customized in Draft Mode, allowing you to polish and refresh your store’s content and design before publishing.

For instructions on updating your theme, please visit: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0

Please note that since Ella 6.0 is a complete rebuild, customization and setup will need to be done from scratch. We appreciate your understanding and patience during this transition.

If you would like us to assist with updating your theme while preserving your custom work, we offer an Update Service. Feel free to send your request here: https://halothemes.net/pages/project-request

Hi Friend,

When you upload the new theme, it will be installed as a separate source, so you will need to set it up again to keep the same layout as your old source.

The instructions below explain how to update the theme without losing the default settings in the Theme Editor (this does not include customizations and app code). Please note that all custom works changed directly in the theme files will not be updated and must be redone manually: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version

If you need further detailed information or direct assistance, please open a ticket here: https://halosoft.ticksy.com/

Thank you so much.

Hi Friend,

We got your request on ticket #3700178, our Dev team will check and get back to you ASAP.

Thank you.

Hi Friend,

Currently, all collections using the same template will display the same banner. If you want to set up different banners for each collection, you can create a new template and assign it to the specific collection ( https://prnt.sc/BWSgrRlm9fGR )

To support you better, please open a ticket at our support system: https://halosoft.ticksy.com, our technical team will check and assist you soon.

Thank you.

Hi there,

For technical inquiries, please open a ticket at our support system: https://halosoft.ticksy.com, our technical team will check and assist you soon.

Don’t forget to grant login permission for us.

Thank you so much!

fixed:

here is issue: assign background_image = variant.image.src | product_img_url: ‘512x’

need to be bigger resolution or images are bad.

Thank you so much for your confirmation.

I have new ticket #4468497 for this theme, Sorry, I posted another ticket about the same issue to separate it from the other ticket, which was a different topic.

Hi there,

Thank you for submitting the ticket! We’ve just returned to the office after the holiday and truly appreciate your patience.

Our support team is currently working hard to handle all tickets in the order they were received. Please stay in touch with us via your ticket for further updates and responses.

Thank you again for your patience and understanding.

Hi there,

For technical inquiries, please open a ticket at our support system: https://halosoft.ticksy.com. Images would expedite the process a lot. Our technical team will check and assist you soon.

Don’t forget to grant login permission for us.

Thank you so much!

Hi there,

Thank you for reaching out!

For technical inquiries, please open a ticket at our support system: https://halosoft.ticksy.com. Images would expedite the process a lot. Our technical team will help you accordingly. In case your support period has expired, please choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.

Don’t forget to grant login permission for us.

Thank you so much and we look forward to helping you soon!

Thank you for your response. Ticket created and ticket id is #4435352

Our team has replied to your ticket. You can check it now. Please stay in touch with us via your ticket for any further support or updates. Thank you so much!

Hi there,

Thank you for reaching out!

Regarding the issue you mentioned, this is quite unusual as we haven’t received any similar reports so far. To investigate further, our team will need to log in to your store to verify and resolve the issue.

Please submit a ticket at our support system: https://halosoft.ticksy.com/ and grant us login permission so we can check directly. In case your support period has expired, kindly choose the Shopify category when submitting the ticket: https://prnt.sc/VabgcyeX5hR2

Thank you so much, and we look forward to assisting you soon!

There are some big issues at your theme side with your schema builder files. Your theme is not completely SEO friendly if you have multiple variant in your stock.

Requested changes to the theme (to prevent future issues)

Use @type: “Product” + AggregateOffer + hasVariant consistently.

Normalize all prices to plain numbers (no commas).

Output GTINs as strings (| json).

Always reference variant availability for Offers.

Generate all images with HTTPS using image_url and JSON-escape.

Provide description fallback when empty.

Include productGroupID (top) and inProductGroupWithID (variants).

Add merchant return policy and shipping details (optional but recommended).

Ensure there’s only one Product JSON-LD on the page; when review apps (Judge.me) are enabled for SEO snippets, they should inject only ratings/reviews (or, if they inject Product too, the theme must not).

Use https://schema.org consistently (not http://).

If some variants are out of stock, you don’t want Google to label the whole product “Out of stock.” The fix is:

Set the AggregateOffer availability to InStock if ANY variant is in stock (not based on the current selected variant).

Keep per-variant availability inside hasVariant so Google sees which ones are OOS, but still shows the product as available overall.

Here’s exactly what to add/change in your current JSON-LD block.

Hi there,

Thank you for your detailed reply!

We’ve forwarded all of your notes and suggestions to our product development team for further review and consideration in future updates.

If you have any questions or need further assistance, please don’t hesitate to submit a support ticket. We’re happy to help!