4620 comments found.
Very good Ella theme!!!
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our Ella theme.
If you have any questions or need support, feel free to reach out through our support system: https://halosoft.ticksy.com/ . We’re always here to help!
Announcement: Company Trip Break
Dear Valued Customers,
We’d like to inform you that our company will be on a Company Trip :
- Break Time: Saturday, June 28 – Tuesday, July 1
- Back to Work: Wednesday, July 2
Throughout the year, our team works hard to support customers, and this is a special time for us to relax, recharge, and enjoy a well‑deserved break.
During this period, our team will not be available to review your requests. We will respond to your inquiries as soon as we return to the office.
Thank you very much for your patience and understanding!
Warm regards,
The Halothemes Team
Hi, Personally, I really like your theme, but I’m a bit confused between Ella and Minimong.
Color Swatches – If I select a color variation, will I only see the product images for that specific color? Is this feature available in your theme?
Also, what features are missing in your theme compared to Minimong?
I’m interested in purchasing your theme as soon as possible. Please explain in detail.
Hi there,
Thank you so much for your interest in our Ella theme! We’re glad to hear you like it!
Regarding the color swatches feature:
Yes, Ella theme includes this functionality. It is called “Variant Image Grouped”. You can preview this feature in action here: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1?variant=40152068685914 For more information, you can refer to Ella documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/variant-image-groupedAbout comparing Ella and Minimong:
Each theme has its own strengths and design style. There’s no one-size-fits-all solution. The best theme is the one that matches your specific project needs. Since Minimong is not developed by us, we’re unable to provide a full comparison or comment on its features. We recommend reviewing both themes to determine which one better suits your goals.
As for Ella, currently, Ella has 36 homepage layouts available (with more to be released in future updates). Multiple layouts and theme sections allow you to create a unique theme that suits your vision. Ella is fully compatible with Shopify OS 2.0 which was built from Dawn theme, and offers the maximum customizability.
You can preview Ella here: http://preview.themeforest.net/item/ella-responsive-shopify-template/full_screen_preview/9691007?_ga=2.203516624.1125186565.1678669429-2051096136.1650849302
And choose the homepage you want to preview here: https://prnt.sc/q7NP361uT5v3
To gain a clear understanding of our theme’s functionality and suitability for your needs, we recommend exploring our comprehensive theme documentation here: https://halosoft.gitbook.io/ella-documentation
You also can test directly our theme on your devices (PC, tablet, mobile) via this demo site: https://new-ella-demo.myshopify.com/?fts=0
If you have any further questions, please feel free to reach out. We’re always happy to help!
Thank you very much for your reply.
In the link you provided for Color Swatches, clicking on the color changes the main image of that product, but the rest of the colors are also visible in the total image collection. I want that I have 2 colors of a pant, black and blue. There are a total of 5 images of black and 5 images of blue color. Now I want that if I select black color from the variation, then only 5 images of black color pant will be shown in the product image collection, I don’t want to see blue color there like it is on Amazon.
I will give you a link below, you can check: https://www.hammondsflycatcher.com/products/genuine-leather-expandable-laptop-bag-for-men-with-adjustable-strap-fits-upto-16-laptop-macbook-1-year-warrantyHi Friend,
Thank you for getting back to us!
With the Variant Image Grouped feature in the Ella theme, you can achieve exactly what you’re looking for. When a customer selects a color variant (e.g., black or blue), only the images associated with that specific variant will be displayed.
You can preview this feature more clearly via the following link: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1/?fts=0&preview_theme_id=123126710362
If you have any further questions or need clarification, feel free to let us know!
Thank you very much for your answer, this feature is very useful for me.
Anyway, another question I had is that in the link I provided below, you will see some image blur in the color variation section, which means that the product is out of stock, but I want my out of stock products not to be displayed. Also, I don’t want any of my products that are out of stock to be displayed in my store. Is this possible? https://www.hammondsflycatcher.com/products/genuine-leather-laptop-bag-for-men-office-bag-fits-up-to-14-15-6-16-inch-laptop-macbookDoes your theme have any features like lucky wheel, upsell, cross-sell?
Hi Friend,
We’re now back in the office after our company trip and thank you so much for your patience!
Yes, it’s possible to hide out-of-stock variants and products, but this will require code customization. Once you’ve purchased the Ella theme, please feel free to open a ticket through our support system: https://halosoft.ticksy.com/ . Our technical team will check and get back to you accordingly.
Regarding your question about theme features, Ella theme supports upsell and cross-sell functionalities, such as Product Bundle, Variant Image Grouped, and discount promotions. However, it does not include a built-in lucky wheel feature. That said, it offers other promotional tools like countdown timers and product bundling, which can create similar effects.
Please advise if any additional steps are required to make this work properly.
Hi Friend,
We’re not entirely sure which feature you’re referring to — is it the Gift Card form https://prnt.sc/3VJCpC4xz-BN or the Order Note form https://prnt.sc/-06HXZxYu2NP?
If you’re referring to the Gift Card, you can go to the Gift Card page (product page) → Product Information → Buy Buttons and enable this setting: https://prnt.sc/ai48Usw3jeGm
If you’re referring to the Note in the Cart page, go to Theme Settings → Quick Cart and enable this option: https://prnt.sc/BhFaHu4NknSI
If this is not what you meant, could you please send us a screenshot? Please open a ticket here so we can support you further: https://halosoft.ticksy.com/
Let us know if you have any questions!
notify me not showing
Hi Friend,
Please make sure that you enable the option in Theme settings. You go to Theme settings -> ‘Notify me’ when out of stock -> enable this option: https://prnt.sc/2UzwVhje3Oh2
If you enable it, but it still doesn’t show, we would like to login your store to verify.
Please open a ticket at this link: https://halosoft.ticksy.com/ and then grant us login permission.
Thank you so much.
I have a client who needs a website but all the products would not have a price and only a request for quoting for each. They might add b2b bulk purchases in the future but not now. Is this possible with this theme?
Hi there,
Thank you for reaching out to us!
Yes, it’s possible to have products without prices and use a Request a Quote button instead. This isn’t included in the theme by default, but we can help customize it for you.
Please email us at support@halothemes.com or submit a ticket here: https://halosoft.ticksy.com/ . Our technical team will review your request and provide you with a custom quote.
I changed the bottom color of the product block to black. Now I want to change the color of the product description and price text to white. How should I change it?
Hi Friend,
Thank you for reaching out!
For the product description, you can go to Product Information -> Description -> change text color here: https://prnt.sc/j4SL2a4xEG36
For the price text, you can go to Theme Settings -> Product Colors -> Product card -> change color here: https://prnt.sc/dwJcAPNnq4Gc
Hope this helps! If you have any questions or need further assistance, please open a ticket at the following link so we can support you: https://halosoft.ticksy.com/
Hi I have Ella theme for shopify and I am facing a problem I really appreciate if somebody can help .
For the products that I am selling I have two variants , one variant has the price and for second variant I want customers to contact me to get a qoutation .
even though the variant with the price is the first option but it still shows the price in collection page as 0 .
do you know how can I fix this so in collection page the first variant price will show ?
Thanks
Hi Friend,
Thank you for reaching out! We’re back in the office after the weekend and appreciate your patience.
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will check and get back to you soon. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.
Hello, how can i remove You are eligible for free shipping! from the top , or Only 50,00 lei left to get free shipping It is my friend’s template, they set up everithing, but for some reason, i do not find anywhere , any plugin, any theme settings, to translate and change it. Thank you
Hi there,
Thank you for reaching out!
Regarding the message “You are eligible for free shipping!”, if you’re referring to this one: https://prnt.sc/WHfN9OiIPDay . You can go to Header – classic -> Text -> remove or change text here: https://prnt.sc/7GfJdoryxuz4
For the message “Only 50,00 lei left to get free shipping”, if you’re referring to this one: https://prnt.sc/PKoYpLhI_acc . You can go to Theme Settings -> Free shipping calculator message -> Unselect here: https://prnt.sc/6EngyeC-v051
Hope this helps! If you’re referring to a different section, feel free to send us a screenshot, and we’ll be happy to guide you further.
Thank you for the reply
https://prnt.sc/iT-B84DjRiwEThe blue banner from the top, i cannot find anywhere how to delete it. I do not want it
Take a look at this, i click on inspect to see better
https://prnt.sc/yK6nQFKDy0rHHi Friend,
This is the announcement bar. You can go to Announcement Bar -> Announcement -> hide or change text here: https://prnt.sc/bnRfvg8KUy4H
For more details, please refer to the Ella documentation here: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/announcement-bar
Thank you for the sugestion
As you can see when i click it, there is no option to edit the text, also i hide it, and it it still visible.
https://prnt.sc/2M-TsNmByLmuHow can i delete it?
Even if idelete it from the template, it is still there It is stuck somehow
https://prnt.sc/7Pl-GUW4f-xlHi Friend,
Thank you for getting back to us.
To edit the text, please select the block under the Announcement Bar section. You should be able to find and edit the text here: https://prnt.sc/--nOzfx0K56M
As for deleting the text, that does sound unusual. We’ve double-checked on our demo store, and the section can be deleted normally: https://prnt.sc/bqYF7rHd6LMF
Let us help you check it. Please open a ticket at our support system: https://halosoft.ticksy.com/ . Our technical team will check and get back to you soon.
Don’t forget to grant login permission for us. Thank you so much.
I edited the original template , because i made a copy of the template , and it is working what you said, how can i copy the translations languages from one template to another ? or the costumisations? is this possible?
Problem solved, thank you
Hi Friend,
This is the instruction to set up the mobile menu: https://halosoft.gitbook.io/ella-documentation/header/mobile-menu
If you followed but it doesn’t work, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us. Thank you so much.
Hi There! I am currently experimenting with your step-by-step product page, it looks really good, but one thing is a bit of a bummer. Why isn’t there an Image field? You have a text field for customisation but nowhere customers can upload their image?
Hi Friend,
Thank you for your kind words about our new product template! We’re glad you like it.
If you’d like customers to be able to upload their own images, you can use the Customization Product Option feature available in the Ella theme. Please follow this guide for setup instructions: https://halosoft.ticksy.com//article/19486/
Hope this helps!
Hi halothemes team, I’m very interested in purchasing the theme. Could you please answer 2 questions?
1) The store would be intended for digital products and online courses (in the future, who knows, I might add physical products).
That said, I would like to know if all the features that the Ella theme offers (coupons, marketing features, upsells, bundles, variations, and so on…) can be used normally for digital products and courses?
I’m not referring to product downloads because I know I have to use specific apps for that.
My question is if I can use the layouts, features, and everything else offered by the Ella theme for digital products instead of physical products without any problems. Would there be any problems or limitations since the examples and documentation use physical products?
In short, can I use the Ella theme for digital products and courses in the same way that I would use it for physical products? Would there be any problems with configurations?
2) Can specific apps for the download process or courses be installed normally and would there be no compatibility issues with the Ella theme?
Thank you so much.
Sorry, I forgot to ask a beginner’s question… 3) I saw the templates you offer, and each one offers something that caught my attention. I would like to know if I choose a certain template, could I use sections or animations from other templates in the chosen template? It would be like making a customization using different “functionalities” from several templates that I liked in a single template. Would it be possible to do this? Example: I like a header with a large and animated image from a template, can I put this header in the template that I have defined in the theme? Or could the same header be made with the sections available in the defined template?
4) Last question: When I define a template and in its respective customization, how many sections would be available for this template? I ask this because in the documentation there are many sections to choose and customize.
So, does each template have a limited number or specific sections for each template or does each template freely access (contain) all the sections offered in the theme?
Thank you for your patience and attention.
Hi there,
Thank you so much for your interest in the Ella theme! Regarding your questions:
Q1: While Ella doesn’t come with a homepage specifically tailored for digital products or courses, it’s a highly flexible, multipurpose theme. You can fully customize it to fit your store’s needs, including digital goods and courses. Features like coupons, upsells, bundles, and variations can all be used with digital products without any problem.
Most of the demos and documentation currently use physical product examples, but you can easily adapt the theme’s settings to suit digital content. After your purchase, you’ll also receive 6 months of free support, so if you face any issues following the documentation, feel free to reach out and we’ll guide you.
If you need additional features or specific design adjustments not included in the default theme, we also offer custom development services to create new sections or functions tailored to your needs.
Q2: Regarding apps, while many are compatible with Ella, we can’t guarantee that every app will work smoothly, since we don’t know how each app is coded. We recommend reaching out directly to the app provider to confirm compatibility with third-party themes like Ella.
Q3: Yes! You can absolutely mix and match sections from different demo layouts within the Ella theme to build a personalized store that reflects your brand. If you’re unsure about the name of a section or where it’s from, simply take a screenshot and submit a ticket to our support team: https://halosoft.ticksy.com/ , we’ll guide you or send the correct documentation.
Q4: Great question! Although Ella has over 36 homepage demos, they’re all based on one single theme source. This means all templates have access to all available sections; you’re not limited by the layout you choose at the start.
After installing the theme, you’ll receive the default layout, and you can follow this guide to apply any of the other demo layouts: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-1-upload-theme-sourceFrom there, you can freely add, remove, or edit any section. All sections shown in the demos and documentation are included and can be used on any page.
If you have any more questions, feel free to reach out.
How to make the collection list on home page show two column per row in mobile. It only shows columns no for desktop not for mobile. Please help me.
Hi there,
Thank you for reaching out!
For support, please open a ticket at our support system: https://halosoft.ticksy.com . Images would expedite the process a lot. Our technical team will review your request and help you accordingly.
Hello, I am using your Ella theme for my store and seem to be having some issues with the Product page for mobile.
There doesn’t seem to be and ‘Add to Cart’ for the mobile page unless I enable a ‘sticky add to cart’. Is there away to have it show under the price like it does for the Desktop version of the product page?
I am using the Default Product Page in this instance
Hi Friend,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will check and get back to you soon. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Thank you!
Good day. Question, why my metafield filters are not working. Filters are activated but metafield filters are not showing up in the store?
Hi Friend,
Thank you so much for contacting us. For any technical request, please submit a ticket at our support system: https://halosoft.ticksy.com/ . Our team will check and get back to you soon. Don’t forget to grant us login permission.
Thank you so much!
We are using the current v6.7.4 version of the Ella theme. We use the Image Banner section code quite often and desire buttons to be configured to open in a separate window tab. Are you planning to provide that capability in future releases or can you provide it?
We would also like to have that option for buttons in other areas that don’t current offer it.
Thanks
Hi Friend,
Currently, when the button is clicked, it opens in the same tab. We truly value customer feedback. If it’s a common and reasonable need among many users, we will consider updating the theme accordingly. At the moment, we can help you change the code to achieve this behavior. Since your support period has expired, please open a ticket under the Shopify category ( https://prnt.sc/_RTp80kd7tSc ) so we can provide more information regarding your case.
Thank you so much.
I need support
Hi there,
For support, please submit a ticket at our support system: https://halosoft.ticksy.com/ . Our team will check and get back to you soon.
Thank you so much!
Hello, how are you?
My name is Kleber, I’m a customer and I use the theme developed by your team — by the way, congratulations on the excellent work!
I’m having some difficulties integrating the theme with Yampi’s checkout and I’d also like to enable the “Buy Together” feature.
I’d like to know: if I hire your support, will it be possible to configure everything properly so that:
1. The Yampi checkout works 100% integrated with the theme, without errors; 2. The “Buy Together” functionality is fully active and working perfectly.
I look forward to your response. Thank you in advance for your support!
Hi Kleber,
Thank you for reaching out and for your kind words! We truly appreciate your support and are glad to hear you’re enjoying the theme.
Regarding your requests:
01. Yampi Checkout Integration: We will review the Yampi Checkout app shortly and get back to you via email.
02. “Buy Together” Feature: You can follow our setup guide for the Product Bundle (“Buy Together”) feature here: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle
If you’ve followed the steps and run into any difficulties, please don’t hesitate to open a support ticket at: https://halosoft.ticksy.com/
Thank you again for choosing our theme!
Hi, Is there any update document specifically from ella-6-7-0 to the final version?
Hi there,
Thank you for reaching out,
To update the theme from version 6.7.0 to the latest version (6.7.4), you can still follow Ella documentation here: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
If you have any questions, please feel free to open a ticket at our support system: https://halosoft.ticksy.com/
How to extend pagination page numbers ?
I already have the theme but i want to know how to do this :
Pagination on collection page currently shows :
1 2 3 ….. 19 Next
But I want it to display : 1 2 3 4 5 6 7 8 9 10 …... 19 Next
Any article or instruction to do it ?
Hi there,
Thank you for reaching out!
This change will require editing the theme’s code. For technical support, please open a ticket at our support system: https://halosoft.ticksy.com/ . Our team will review your request and get back to you soon.
hlo i wanted to ask you that can i able to add a short video on my all single products if yes than can you plz share me a reference video that can help me to better understanding
Hi there,
Thank you for reaching out!
Yes, you can absolutely add a short video to all your single product pages. In the Ella theme, this can be done using Shopify’s product media feature.
For more details, please refer to our documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-media
You can also view a demo example here: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1?fts=0
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