4644 comments found.
Hi, i have set maximum products to show on product block section but its does not work, the block showing all products on the selected collection instead of showing the maximum products that i have set.
Please fix it
Hi Friend,
Shopify has recently made some updates to the code that have been impacting certain aspects of the theme since yesterday. We have already reached out to Shopify for a review and are actively working towards a solution. We will update you shortly
Hi, Theme has been updated. You can download the newest theme source. Thank you
.
Is there a way to disable the I agree withTerms & Conditions field or always leave it checked at checkout?
Dear friend,
If you want to disable “Agree with Term & Conditions” checkbox, you can leave it here: https://prnt.sc/pB2gtCzXfg5V
Hope this helps you
Collections page isnt showing.
Im redoing my clinets ecom and it has bug of not shiowing collection page on pc. It shows when in editor and on phone but not for PC.
Please fix the BUG ASAP.
Contact me on vilmars@ffweurope.com for more info.
Hi Friend, our support team will contact you on tomorrow morning about this. Thank you
Hello!
Still no response! When it will be fixed?
Dear friend,
We sent an email to you 2 days ago but still no response from you. Could you please help us to check it out?
Hello, I’ve seen ton of comments and less than 5 star reviews for this theme due to “bugs”. Can you address this/allay my concerns for me to purchase?
Hi Friend,
Most of them are not our theme bugs because if they are theme bugs, we will fix and update for theme immediately not to cause the impact to other merchants.
Bugs from the merchant’s report can come from many factors such as: Wrong settings, don’t know where to set up, app conflict, add custom code…
Excellent and thank you!
I already follow the article to add a custom font, but it does not work!
https://halosoft.ticksy.com/article/18471/Please fix it.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
My support period is expired! Please fix the bug in next version.
If your support time has expired, we can help you to check this case and will get back to you via your email: kh.effaty@gmail.com
Dear Team,
If I change different variant, it is updating the product option, quantity on sticky cart at bottom of page. But it is not updating price values. I verified on demo store also, It is having same price for all variants. Please keep different prices for each variant. Otherwise how do we know if it is functiioning properly? Customer may feel that our product price is less and adding to cart show more amount. Please fix it. We can not use your theme with sticky cart without fixing it.
Dear friend,
1/ To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
2/ Can you share with us the product link which you tested on our demo with the price doesn’t change? Because we tested and it works normally.
Thank you so much.
Hi Please check any product page. Ex: https://new-ella-demo.myshopify.com/products/loremous-saliduar-a-cosmopolito-2 Please update different amount for each variant and test the proudct page. Step1. Open the product page. step2: Change the variant step3: Check the variant price on sticky cart.
Hi Friend,
We tested and on our newest theme source, this function works well. Maybe we forgot deploying the newest code into the demo store, we will do it asap
What ella version you are using? The newest version is 6.5.2
Video pop up apps not working well, can please fixed it!!
Dear Friend,
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ then our support team will review it and respond to you shortly.
I hate your product page, Most ugly product page is ella’s product page, Can you guys change it please
Hi Friend,
We think instead of saying like this about a theme, it would be great if you can use the better words to contribute your idea.
To change the product page layout, we have instruction here: https://halosoft.gitbook.io/ella-documentation/product-page/demo-and-settings-data
I Hope you will change your product page design, Its Old design try something new
Thank you, product page on our theme is possible to customize the layout. Disable sidebar to open the width, remove thumbnail if you don’t like…
You also can add sections to create your own design. We do the basic layouts doesn’t mean you cannot create your own layout with ella. If you have your special design, you can contact our team
Thank you for your co-operation
Can you please tell me how to creat icon for product page section
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ then our support team will review it and respond to you shortly.
Kindly humble request please accept a refund request because we bought for my client and the client back and canceled my order and even check we did not use your theme please humbly request to refund for my product
Dear friend,
We just sent you an email for this request, please help us to check your email.
Thank you so much.
I want to purchase this theme, and i have only one question.
A theme i’m already using has an issue on the collection page/Filter page where if a product’s one variant (i.e. ‘L’) is ‘out-of-stock’ but other variants are available (M or S). Now if someone selects that specific variant (L) and selects (‘in-stock’) in the filter, it still shows that product in filtered results.
I’ll buy instantly if you ensure Ella won’t have this problem. Note: I’ll use the dynamic filter, NOT the tags filter.
Dear Friend,
Thank you for your attention to our Ella theme.
Regarding your question:
Yes. Ella theme is working well with this feature. You can test directly on our demo site here: https://new-ella-demo.myshopify.com/
Tell us if you have any further requests!
Can you please check if the custom.css file under assets is working properly on 6.5.2? I’m applying all of my custom css through custom.css file under assets but it’s not working. I tested on 6.5.1 and custom css is working normally.
Dear friend,
To verify this request, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you in shortly.
My support has expired and I’m unable to create a ticket. If this is not a theme issue I might consider renewing my support license. However, if not, please help me fix it.
Would like to add, if you manually apply the custom css on theme editor it works. But if you apply the css on custom.css under assets it’s not working.
Ahh nvm. I got it working now.
Dear friend,
Thank you for figured it out
If you have any further requests, please let us know
Hi! I recently updated Ella Theme to 6.1.0 and all the SKU# are missing. Is there an easy way to move them to the new version to avoid the manual entry again? Thanks!
Dear friend,
To verify this request, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you in shortly.
Hi,
I have tried to upload the Home 06 – Supermarket -> index.json
But i’m getting below error.
Unable to update the file
. Setting ‘mg_bottom_desktop’ must be a step in the range . Setting ‘mg_bottom_tablet’ must be a step in the range . Setting ‘mg_bottom_mobile’ must be a step in the range
Note : Kindly give high priority to solve immediately
I have created the ticket also. ticket id #3432891
Dear friend,
We just replied to you via your ticket, please check it.
Thank you so much.
Thanks for very quick support
You’re welcome
I recently integrated the Ella – Multipurpose Shopify Theme OS 2.0 into multiple Shopify stores, and I’ve observed a recurring issue. When interacting with the Product Card Layout, there’s a noticeable surge in resource consumption on both computers and mobile devices. This has led to some devices becoming warm to the touch, prompting concerns about long-term device health.
I’ve tested this theme across different environments, including fresh installations, and the problem consistently surfaces. While the design and features of the Ella theme are commendable, this particular issue does affect the overall user experience.
I’m hopeful that the developers can look into this matter and provide an optimized solution. I believe addressing this can significantly improve the theme’s efficiency and enhance the satisfaction of its users.
Despite this concern, I appreciate the overall quality of the Ella theme and look forward to future updates.
Dear friend,
To support you, could you please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ to get our assistance.
Thank you for your response. However, I’d like to emphasize that my intention was not primarily to seek technical support but to highlight a potential significant issue with the theme. I believe this isn’t just affecting me but could impact other users as well. I was hoping that your team would directly address the problem I mentioned, rather than channeling it into the usual support procedure. It would be appreciated if we could see a more specific response or improvement regarding this matter.
Dear friend,
First of all, we thank you for loving Ella. Regarding the above, can you please try to test the theme on another device with stronger configuration? Ella theme comes with multiple layouts with a lot of functions, you should check on another device with a stronger configuration to see if the problem still happens. We also thank you very much for providing information to us, we will also learn more about this case.
halothemesteam,
Firstly, I appreciate your response. However, I’d like to stress that I’ve already conducted tests on several high-performance devices, including the iPhone 13, 14, Macbook Pro M1, and M2. Unfortunately, all of these devices presented the same issue when using the Ella theme.
While I understand that the Ella theme offers multiple layouts and functionalities, I believe that the theme should run smoothly across a broad range of devices, not just on the most high-end configurations. This problem could be detrimental to the experience of many users who may be using older or less powerful devices.
I’d strongly suggest that your development team delve deeper into this and optimize the theme, ensuring that it provides the best possible experience for all users.
Thank you once again for your attention to this matter. I look forward to a resolution.
Hi Friend,
Thank you for letting us know your concerns. However, you know that we has released Ella 6 about 1 year. Before we release a theme, our tester team always test the theme on multiple devices. We also are using iPhone 14 pro max or MacBook Pro or other devices like Samsung tablet/ phones and no issue like this happens.
If you think it relates to speed performance, we also tested it with other themes or test it with an old version of ella too.
Our developer team will keep an eyes on this matter and will keep you update if we encounter this issue. Please rest assure that we always will have high priority for this best selling theme to make sure we are providing a good theme for our merchants.
Could you please contact our support team if you are encounter this issue on your website with our theme? We think if it happens on your website, it can relate to other factors not only theme, our team will help you check your website to find out this.
halothemesteam,
Thank you for your prompt response and the suggestion to contact your support team.
I’d like to emphasize a few key points:
1. The issues I’ve described aren’t unique to my website. They’re observable on your own demo/test sites, which suggests that the problem may be inherent to the Ella theme itself.
2. I understand that the Ella theme has been released for about a year. However, as technology and platforms evolve, new challenges can emerge. Updates in the Shopify platform, changes in browser technologies, or integrations of other apps users might employ alongside the theme can all introduce unforeseen complications.
Given the aforementioned points, I believe it’s not necessary for me to provide specific details of my site when the issue can be directly observed on your own platforms. Instead, it might be beneficial for your team to investigate these matters from the perspective that external factors and updates could be influencing the theme’s performance.
I’ve conducted tests across various high-end devices and environments, and the consistent findings underscore the need for an in-depth review of the theme.
I genuinely value the Ella theme and its features. However, as with any technology product, continuous optimization and adaptation to the changing digital landscape are crucial. I’m optimistic that your team will be able to pinpoint and address this concern, enhancing the experience for all users.
Hi Friend,
Yes, we will check deeply on this and will update with you about this matter. Thank you so much
Thank you for your understanding and collaboration. I genuinely hope that through our dialogue, the Ella theme can be further optimized to offer a better experience for all users. I look forward to your subsequent updates.
Yes Friend, we appreciate for your contribution. Will keep you update for this soon
Updated: The issue had been fixed
Hi halotheme team, I want to buy this theme but before that, I want to make sure of some things. I am selling multiple products on my store and the detailed description part with mobile responsiveness is very important for me, Ella is providing a detailed mobile responsive description. For reference kindly open this website basically I want to make product pages like this “https://montessorigeneration.com/products/montessori-double-sided-matching-game”.
Dear friend,
Thank you so much for your attention to our theme.
Regarding the detailed description and responsiveness on mobile, the Ella theme has a flexible design and is compatible with mobile devices. You can create detailed product descriptions and make sure it displays well on mobile devices.
Regarding the sample site, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale, we will get back to you soon. Or you can show us your email, we will actively contact you regarding this request.
Thank you so much.
Dear friend,
Thank you for your attention to our Ella theme.
Regarding your request:
We have reviewed the sample site you provided, and while our Ella theme offers certain settings that can be adjusted in the theme source, there are other parts that are not available. If you desire a product page similar to the one on the sample site, we can provide custom development services for your theme and there will be an additional cost associated with this customization work.
If you would like to proceed, could you please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ then choose a category is Pre- Purchase Questions: https://prnt.sc/_6SvGgzjG8Ol to get our assistance.
Here is the proof after purchase they don’t provide any support i just bought this 10 days back and have support time as well. it’s not weekend off as posted on Friday morning.
Screenshot link : https://prnt.sc/ehFHfxqS-aqWHi Friend,
We are sorry for our late reply. Support team will help you asap on Monday morning
Hi,
Could you please check your ticket and reply to us. Thank you
I want the layout of the product page to be pictures and copywriting to be arranged left and right, so I set it up according to the documentation you provided (documentation link “https://halosoft.gitbook.io/ella-documentation/product-page/demo- and-settings-data). But after the code is pasted, I will always be reminded when saving that “Partition type ‘Product Recently Viewed’ cannot refer to an existing partition file”, so the code cannot be saved. If there is any other way to achieve it please let me know, I look forward to your reply.
Hi Friend,
We know your support time has expired but can you help us open a ticket in the category: Bug Report and create for us a staff account so we can help you?
Hey Brother, I can’t submit the ticket, when I save it tells me that it has expired and needs to be renewed
Apologize for the late response to you.
If your support time has expired, you can submit a ticket then choose a category “Report Theme Bugs”: https://prnt.sc/IB5oCdY1ppv6 which doesn’t require you to enter your purchase code. Could you please make it according to our instructions?
Many thanks.
Hello,
I’ve installed the latest version of the theme 6.5.2 and I’m trying to import the index_26.json (https://82482079-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fag3h7ZduRGWlquTgGUHi%2Fuploads%2FdtcQkZkCYderIW9kgeCX%2Findex-26.json?alt=media&token=882ae7df-4343-4423-8639-95ea12dc34a1)
For some reason, when I try to save, I get this error: settings mg_top_mobile must be a step in the range. How can I fix this? I think there is something wrong with the code available in the documentation.
Can you please update the code so I can import it into my theme? Thank you!
I fixed it, there was a mg_top_mobile set to 9, I rounded it up to 10 and it worked. You might want to fix it in the documentation too 
Hi friend,
Yes, you need to set the number to divide by 5. Thank you so much for your information. If you have any requests about our theme, don’t hesitate to contact us anytime.
How to Set the Description to Ella’s Description layout
Dear friend,
We have seen you ticket about this request.
Our team will check and will get back to you asap.
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