4644 comments found.
We currently have the Dawn theme live. In parallel we are working on the Ella theme and I would like to add the wishlist page. Unfortunately this doesn’t work because the dropdown doesn’t show me any templates. Are there any other possibilities?
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Sorry but we have to renew support and it is not worth one question to pay the whole price.
Dear friend,
Could you please help us to open a ticket and choose a category is Shopify Themes which doesn’t require to verify the purchase code: https://prnt.sc/P9ZLwmxqMaI1 then our team will check for you?
I submitted a ticket, thank you
Thank you so much
Can you please check on tickets number #3401674 & #3411412
For almost more than 2 weeks now, they are not resolved !!!
Very Simple & Direct, If you need anything from my side, Please do not hesitate to let me know.
Dear friend,
Yes, our team have seen your tickets, we will check and update you soon via your tickets.
Thank you so much for your waiting
Thanks for your quick response,
I recorded another video explaining these 2 issues (& wrote them as well) and sent in the ticket page.
Looking forward…
Let us check and get back to you soon.
Any update on this please?
Dear friend,
We already replied to all of your tickets. Please check it out.
Many thanks!
Not able to import demo, already rise ticket but no response. #3416555 . Error : Unable to update file. Setting ‘mg_top_mobil’must be a step in the range.
Hi friend,
We just replied to you via ticket, please check it.
how do I change the default Sort By order of /collections/all to Newest First?
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi. I am following the documentation to import demo json data to index.json but always getting error. Not able to import, also my support has expired. Please help importing the demo settings/homepage/header/footer.
Dear friend,
Could you kindly help us to submit a new ticket and choose category Shopify https://prnt.sc/PmlojLM2Kg7h, we will help you check this case.
we use the ella 6.5 version, when customer click the add to cart button in our store product page, the page go to the cart details page. it is inconvenient for customer to buy many stuffs, they must click back button to the original page to add other stuff in the cart. Do you know if this ella 6.5 has the feature that when customer click the “add to cart” button , it stay the original page. we know it is very simple , the very old ella version really has this feature, but we can not find it now .
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Where is your live chat one and one? The support charge is a hefty fee of $64 I need a support where can talk to a person. Like a Live Chat Support that these shopify apps offer. I don’t like Email support especially for themes that have bugs and you need to show the person exactly what you need in quick manner. Because there is bugs after bugs on this them.
On the collection list page.
The Collections 4 Grid is not working on the live page I can only see it in the Shopify Editor mode.
The page is completely blank when I try to view the live page. I have similar issue where someone pointed out, that your theme Mobile layout one of the grid option is showing 3 rows even when you select 2 for Mobile.
These bugs should’ve been fixed. I saw someone posted about this 6 months ago.
Anyways I just paid and extend support!
Hi friend,
For your request, we need to check deeply in the code to handle it for you. When your support time expires, you need to renew your support to get our support. If it is theme bugs then we are ready to support you without needing to renew.
In case of urgent, you can chat with us via Crisp: https://halothemes.net/ https://prnt.sc/OTF18iSzmhyr
We will check your case and respond to you via ticket in the next few hours.
Okay, I renewed my support. I will open a ticket. Thank you.
Thank you so much.
I’m trying to change to HomePage 2-Trendy Style. When I tried to replace index.json, it keeps showing this error: ” Unable to update the file Setting ‘mg_top_desktop’ must be a step in the range Setting ‘mg_top_tablet’ must be a step in the range Setting ‘mg_top_mobile’ must be a step in the range Setting ‘mg_bottom_desktop’ must be a step in the range Setting ‘mg_bottom_tablet’ must be a step in the range Setting ‘mg_bottom_mobile’ must be a step in the range ” I’ve managed to change settings_data.json, header-group.json and footer-group.json, but index.json keeps showing this error. Please help.
Dear friend,
We just replied to you via your ticket, please check it.
Thank you so much.
Hello: Waiting for a reply to a ticket. You take so long to answer…
Hi friend,
Sorry for keeping you late. Our team is still checking on your request, we will get back to you today.
Thank you so much.
Hello. Still waiting for reply! Why do take so long to answer?
Can someone please tell me how to get “Add to cart’ buttons on the products? We’ve gone through all options and there doesn’t seem to be any!!!! Support has expired, not wanting to spend $70 just for this question..
Hi friend,
Please make sure that you don’t hide Buy buttons: https://prnt.sc/h3Yxf5BTSUgd
In this case, please help us to submit a ticket to https://halosoft.ticksy.com/ and choose category Report bug, we will help you check it. If it is a theme bug, we will fix it for you. But if it is not a theme bug, you need to renew your support time to get our support.
Thank you so much.
Hi. Which theme/style will be suitable for grocery/organic food store as per new shopify 2.0? As I can see the child themes are not yet updated so I don’t want to get stuck.
I loved child theme TEA & COFFEE but I am afraid it won’t be supported in update and already it is not shopify 2.0. Can I replicate the same design in Ella 6?
Hi Friend, we will not upgrade the current child themes to 2.0 as separate themes, but we will include its design in ella as a new skin/home. You can wait for the update of ella in the future to have tea and coffee design. We cannot provide the exact time for tea and coffee home, we will try to release this year.
Thank you
Hi Guys. I have glitches all over my website. I sent you ticket on Monday. Can you please help? 3410545
Hi Friend,
Yes, our team have seen your ticket, we will check and update you soon via your ticket. Thank you so much for your waiting
Mega Menu 5 isn’t working properly – see your “Homepage Home 2 – Trendy Style”
If you view the “New In” menu on mobile, the featured product images do not initially show. works fine on pc, not on mobile
Can you look at fixing this please
Dear friend,
This is not a theme issue. When you are checking on PC and switching to Mobile, you need to refresh the page to see working: https://prnt.sc/sLM8L0UEF4rZ. Or please help us test it on a real device.
Thank you so much.
i have submitted a ticket so you can have a look, and another couple of issues i have noticed
No update on #3402528
Dear friend,
Our team replied to your ticket 5 days ago but didn’t receive your reply, can you help us check your ticket again? https://prnt.sc/x0kAiHbLIDs_
Thank you so much.
There is error when replace index.json
Unable to update the file Setting ‘mg_bottom_desktop’ must be a step in the range Setting ‘mg_bottom_tablet’ must be a step in the range Setting ‘mg_bottom_mobile’ must be a step in the range
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hello,
I’m having a strange problem with your theme which may lead to a smtp security concern.
When someone fills out my page Contact form, I receive an email response from mailer@shopify.com.
When a user fills out the “Ask An Expert” form, I receive an email response from smtp@halothemes.com.
Why is your domain controlling my store smpt settings for this form ? How can I resolve this so that mailer@shopify.com be the default for the “Ask An Expert Form”
Best regards, Donron
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Hello how can i display the first image from my product gallery instead of a variant image on the search page results? will the support cover this?
Dear friend,
We will reply to your email about this request.
Hello guys! Could you please take a look at the quick add to cart button on variable products? It looks like the cancel button is not working on mobile devices.
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
the new update :”Pre-order button on product page: shows Add to Cart when hiding quantity block.” is not working. Please help to check asap. Thank you
Hi friend,
We will check it and get back to you via your ticket.
I tried to publish the theme and the setting changed automatically. This is the second time! What happens with this theme?
Our team will check and will get back to your ticket number soon.
Hope you can wait for our response.
Hope I can wait? My ticket has not received a response for 5 days. So I don’t understand why you can reply comments here within just 1 hours and the ticket needs to wait for that long 5 days?
Dear friend,
Apologize for the late response to you since we just came back to the office after the weekend.
Our supporter already replied to your ticket. Please check it out.
Thanks a lot.
Hi, when i display breadcrumbs, the product page does not show the collection it is coming from.. only Home>Product Name .. i have tried everything, what am i missing to make this work?? Home>Collection>Product Name
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
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