Hi there,

Regarding the mobile menu issue, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to updating the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme

In case you’re familiar with code, you can follow this instruction to fix it by yourself: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024

Also, we are willing to help you. You can open a ticket at this link https://halosoft.ticksy.com/ and grant us login permission. Then, we will fix it for you. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.

Thank you.

Hi there,

Thank you for your interest in our theme!

Just to clarify your request: Are you referring to the left side bar here: https://prnt.sc/REHjTjbL3shA ? When you scroll down, the left sidebar stays fixed on the screen while the other sections (like the product description, related products, etc.) scroll beside it, and they match the size of the product information section here: https://prnt.sc/x9c1WBT3_5Z7

If this is what you’re looking for, this specific layout is not included in the default theme. However, we do offer custom development services for this, though they come at an additional cost.

Once you’ve purchased the theme, feel free to submit a support ticket here: https://halosoft.ticksy.com/. Our technical team will check and provide an estimate for the custom work soon.

Let us know if you have any further questions!

out of stock*

Hi there,

Thanks for reaching out!

To hide out-of-stock products from the collection page, you’ll need a third-party app. You can explore options on the Shopify App Store and contact the app’s support for details.

Please let us know if you have any questions.

Hi there,

Thank you for reaching out! If you have any questions or need support, please feel free to submit a ticket through our support system: https://halosoft.ticksy.com . Our team will check and get back to you accordingly.

Hi there,

For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Our team will help you accordingly! Thank you so much!

Hi there,

Thank you for your interest in our theme!

Our theme license applies for the single domain use. One license is applied for one store only. If you want to use it in multiple stores, you must buy multiple licenses.

Hi there,

Thank you for reaching out,

Currently, we don’t have an exact timeline for the next major update. However, we are continuously working on improving the theme with new features. Rest assured, when a new version is released, you will receive a notification from Envato via email.

Regarding updates, Ella is similar to other Shopify themes. When a new update is released, it will be a new core theme version, separate from the previous one you are using. This means any customizations made to previous versions won’t be automatically included in the update.

To update the theme to the latest version, you can follow Ella documentation: https://halosoft.gitbook.io/ella-documentation/installation/update-theme . We will guide you how to update theme and help you save your settings, changes.

If you prefer not to handle the update process and would like assistance in preserving your custom work, we offer a comprehensive Update Service. If you would like to proceed, please contact us via email at support@halothemes.com

Let us know if you have any questions!

Hi there,

Thank you for reaching out,

Yes, it is possible. You can refer to this image for reference: https://prnt.sc/h8njKi1wwBx8

Thank you! That’s exactly how I set it up, but the tab is collapsed. I am using version 6.5.0. Is that the reason maybe?

Hi Friend,

Let us help you check it. Please submit a ticket at our support system: https://halosoft.ticksy.com . Images would expedite the process a lot. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Our technical team will review it first and get back to you soon.

Don’t forget to grant us login permissions.

Thank you so much.

Hi there,

Yes, we can provide you with a price quote. We’ll need to inspect the theme source to offer an accurate estimate. Could you please send us your email address so we can send you the instructions to grant us login permission?

Looking forward to your response.

Thank you for your response. We’ve sent you an email from our address: support@halothemes.com. You can check your inbox now.

Hi there,

Could you please provide us with more details about your request? If you could send us any images of the warning information in the Chrome Developer tools, it will help us identify the issue more clearly and assist you more quickly.

Also, for technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com. If your support period has expired, you can select the Shopify category here: https://prnt.sc/VabgcyeX5hR2. Our technical team will review your case and get back to you soon.

Thank you so much.

I copied and pasted the warnin info above. A screenshot would just show the same thing.

It’s not a support for me, I dont plan on using Shop Pay installments… I am just informing you what’s going on as a courtesy from a fellow developer. I am not looking for support. I am looking to inform.

Hi there,

Thank you for letting us know and for the courtesy of sharing this information with us. We appreciate you taking the time to inform us about this.

We have noted the information you provided and have forwarded it to our product team for review.

If you need any further assistance or have additional information to share, feel free to reach out.

Thanks again for reaching out!

Hi there,

Thank you for your interest in our theme!

Payment methods are related to the platform rather than the theme itself. As far as we know, M-Pesa is not currently supported as a payment gateway by Shopify. However, Shopify does provide a list of supported payment gateways for Kenya, which you can consider using for your store.

You can search for supported payment gateways based on your country here: https://www.shopify.com/ca/payment-gateways?utm_campaign=social_care&utm_medium=community&utm_source=social

Hi Friend,

For technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com and send your code there. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Our technical team will review it first and get back to you soon.

Don’t forget to grant us login permissions.

Thank you so much.

Hi Friend,

Thank you so much for your kind words! We’re thrilled to hear that Linko was able to assist you effectively.

Could you please leave a review here instead https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/reviews/9691007 ? This comment section is not for reviews, so we would greatly appreciate your feedback in the review section.

Thank you again!

Hi Chris,

Thank you for your interest in our Ella theme. You can refer to your answers below:

Q1: Yes, you can hide the buy/add to cart buttons in the Ella theme.

Q2: Regarding the submenu, you can use the mega menu, as seen in the Ella theme demo. For the category tab, to ensure we fully understand your requirements and provide you with the most accurate answer, could you please share an image to help clarify your needs? However, based on what you’ve seen in the demo, you should be able to set it up similarly on your store.

Q3: SKU, barcode, and price for variants are already available. However, each SKU, barcode, and price for all variants won’t display at once. They will only show when a specific variant is selected here: https://prnt.sc/VnHNpFGQMCZd

Q4: Could you please provide more details on what exactly you’d like to customize? If you’re familiar with coding, we can guide you to the appropriate files where you can add your code.

If you have any further questions or need more clarification, feel free to reach out here: https://halosoft.ticksy.com/submit/#100019018 .

Hi there,

We’re just back in the office now, and our team is currently addressing tickets in order. Thank you so much for your patience, and please follow your ticket for our response.

Hi Friend,

Thank you so much for contacting us.

We would like to ask if you want to add it into the Product card or the Product page? We don’t have a setting to add it, but we will check in the code.

For technical requests, please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.

Where ever there is an add to cart button product page & product card

Thank you so much for your response.

For technical requests, please open a ticket at this link: https://halosoft.ticksy.com/ then we will help you check it.

Hi there,

Let us help you check it. For technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com . Our team will check and get back to you soon.

Don’t forget to grant us login permission.

Thank you, and we look forward to assisting you!

Hi, I am unable to submit a ticket as my support has expired. I have already purchased ella 7 times in the past and don’t want to renew again just to get this small issue resolved.

Hi there,

In case your support period has expired, please select the category “Report Theme Bugs” here instead: https://prnt.sc/3lPRDTpvtfH7. We will check if it’s a bug and provide the appropriate solution.

Thank you!

Hi there,

Thank you for loving our theme!

Regarding your question about page load speed: yes, disabling unused features can help to improve your page load performance. While our theme is optimized with lazy loading images from the beginning, there are several other factors that may impact the speed of your store, such as:

- Apps

- Third-party libraries and services

- Analytic libraries payment

- Theme code

- The number and size of images and videos zip

To further optimize speed, we recommend ensuring that you’re only using the sections and features that you need for your store. If there are any sections you’re not using, it’s best to not include them in your theme to reduce unnecessary load.

Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed

If you have any questions, feel free to reach out.

Thank you for the information!

Hi there,

Could you please clarify which type of listing you’re referring to? Product or Collection? This will help us assist you accordingly.

Also, for technical questions, please open a ticket at our support system: https://halosoft.ticksy.com Our team will guide you promptly! Thank you!

everywhere, like in product block and default collection list where all products are showing

Hi there,

Thank you for letting us know.

Our team has replied to you via your ticket: https://halosoft.ticksy.com/ticket/3834755/ . You can check it now.

Hi there,

Thank you for reaching out,

Ella theme does support color gradients. You can read more about this feature in the Ella documentation here: https://halosoft.gitbook.io/ella-documentation/basic-configuration/online-store-2.0/color-gradient

If you have any questions, please feel free to reach out.