483 comments found.
Hi,
We have an issue about event ticket that didn’t sent to customer’s mail. We already setup mailchimp api key, but it’s like this thing doesn’t related to mailchimp.
We need your support.
Thank you
Hi, Please surely you config in Events Manager >> Settings >> Mail Template Settings like: http://demo.ovathemes.com/documentation/em4u/assets/images/image_102.jpg , http://demo.ovathemes.com/documentation/em4u/assets/images/image_103.jpg Thank you!
It’s already set but still can’t send email
Hi, Please send your wordpress admin account to ovatheme@gmail.com . I will check help you. Thank you!
Already sent
Oke it’s solved
Hi,
I like this theme, this one is pre-purchase question
1. Can i use Malaysia local payment gateway , they got woo commerce API (Ipay88)
2. Can i modify registration form as per my wish
3. i have only 3 type of price , no event, just click any one from price list and Enter details and pay, is this possible in your theme
this theme payment working based on woo commerce ?
Pls clarify these things
Thank You.
Hi,
1: If Malaysia local payment gateway is compatibility in Woocommerce, you can use it. However currently if you use Woo for booking, you will doesn’t receive ticket pdf file that attachment in mail. We will consider to update this feature in the future.
2: The theme doesn’t option allow change field in register form, you have to make extra code for this
3: Sorry I don’t understand you mean. in the theme for each event: we support 3 type price: Free, Paid direct in site, external links for booking.
Yes. The payment is working on woocommerce.
Thank you!
Hi,
Thanks for your reply
We already bought this theme,
i need to change register form, can you pls show me where we have to do extra code.
Thank You.
Hi, Make extra code: It is in plugin and theme. I can show you file but we can’t instruct detail how to make new feature. I hope that you understand this. Thank you!
Hi, We updated theme allow use Woocommerce with QR code, PDF ticket like own platform so you can use any Payment Gateway that supported by woocommerce. Thank you!
How do you use the order of the Events on the Category Filter element? I set the Orderby in each category, but does nothing. No matter what I do, it only orders the events by date. I need to order by using the Order field on the Event settings > Basic > Order.
Hi, Category Filter element: You can config in setting of element: http://prntscr.com/ixbray
Event settings > Basic > Order: This is order for archive events page
Thank you!
Hi, short pre-sales question: is it easy to modify the registration form in order to have a file uploader when someone registers (for a CV e.g.)? Best
Hi, You have to make extra code. If you want to this I can custom work for you. Thank you!
hi!
I am making the payment of a ticket and it works well, but the email does not arrive.
Thank you!
Hi, Please surely your host allows send mail. Thank you!
Hi!
i thought it was that! but i make a test with contact form 7 and works good.
thanks
You are welcome!
Hi!
i mean, that the hosting is sending emails, because i tested with the plugin contact form 7 and it works good.
The problem i’ve is that; when someone make a purchase the corresponding email doesn’t arrive.
can you help me with this?
Thanks!
Hi, Please surely you config in Events Manager >> Settings >> Mail Template Settings like: http://demo.ovathemes.com/documentation/em4u/assets/images/image_102.jpg, http://demo.ovathemes.com/documentation/em4u/assets/images/image_103.jpg
Thank you!
Hi!
everything is well configured by me, check your images and it’s the same. but it does not work.
can we communicate by email?
i have some problems, i try process the pay with woocommerce but the order of the event is not registered and the mail does not arrive either.
can you help me? i bought this theme because i prefer you but i have many problems…and my client is already a little annoyed.
thanks
Hi, You can send your problem + admin wordpress account to email: ovatheme@gmail.com I can help you. Thank you!
hi!
I am making the payment of a ticket and it works well, but the email does not arrive.
Thank you!
Hi, Please surely your host allows send mail. Thank you!
Hi, I cant’t found on theme documentation how to place Fontawesome, Flaticon, Eleganticon as service icon.
Where is the documentation about this customization?
Hi, You can insert some fonts like:
Fontawsome: https://fontawesome.com/cheatsheet
Eleganticon: http://demo.ovathemes.com/documentation/em4u/eleganticons/
Flaticon: http://demo.ovathemes.com/documentation/em4u/flaticon/
Thank you!
Hi.
I have some pre-sales question.
1. how can i change the store link? i mean. if i go to my account > orders. and then click on go to shop, this link redirect me to shop page. and i want that the shop page would be the events page.
2. can you send me a demo admin? i need to be sure because i bought a theme for this and it doesn’t works for me.
3. Woocommerce works good with events buying process?
Hi, 1: We will update this soon.
2: Sorry I can’t provide demo admin. You can read documentation online here: http://demo.ovathemes.com/documentation/em4u/
3: Yes
Thank you!
Thanks!
I have a problem in the home. all web site works good, but in the home the Main Menu is over the top menu when i scroll it.
Looks for me please. https://www.alltickets.com.co/
.ova_header.ovatheme_header_v3.fixed.shrink .scroll_fixed{
position: relative;
}
Thank you!
Hi!
Thanks, but i want just show the main menu in sticky header, with this code the top menu take a fixed position. and for me the menu looks very high, however thanks.
I solved it with this code:
.fixed.shrink .container-fluid.ova-top { }
display:none;You are welcome!
hi, i want to change the footer color in version 2, how can i do this?
Hi, What do you change in footer ? Please send some screenshots for changing. Thank you!
footer.footer_v2{ background-color: #fff; }
footer.footer_v2 .subcribe .ova_mailchimp .info {
color: #000;
}
Thank you!
perfect, thank you.
now i have to change the icon color of the socialmedia widget .. + there is a plattform i want to link—> XING, but i could not find the icon:
here is the code i tried, but it didn’t work:
icon="social_facebook" color: #6786a2 link="https://www.facebook.com/socialmediawerkstatt/" /]ova_advent_social_item icon="social_twitter" color: #6786a2 link="https://twitter.com/media_werkstatt" /ova_advent_social_item icon="social_instagram" color: #6786a2 link="https://www.instagram.com/socialmediawerkstatt/" /Hi, You can insert some fonts like: Fontawsome: https://fontawesome.com/cheatsheet Eleganticon: http://demo.ovathemes.com/documentation/em4u/eleganticons/ Flaticon: http://demo.ovathemes.com/documentation/em4u/flaticon/ Thank you!
thank you very much, that works (Y)
next: ich want to change the share links (with icons), for the events. where can I find the options or how can I change this?
and … I want to change the design of the button ‘Read More Text’: first, every word begins with capitals, I don’t want this. second, I want to change the background-color of this button.
then, I want a direkt link to the tickets, like ‘buy now’ near to the top of the event, because it is very difficult to find the ‘TICKET & PRICE’ register in the bottom of the event-site.
Hi,
- Share links event detail: You can copy file in plugins/ova-events-manager/templates/loop/social.php to themes/em4u/ovaem-templates/loop/ folder. You can make folder in theme if it isn’t exists
- Read more text: Please send some screenshot about this.
Thank you!
.main_slider_v1 .item a.ova-btn.ova-btn-white{
background-color: #f39324!important;
}
Thank you!
thanks a lot … that works! great.
where can i find this ‘structure’ ... to change some elements without asking you?
Hi, Please follow documentation: http://demo.ovathemes.com/documentation/em4u/
Thank you!
ok, thank you
another question: is there a possibility, to copy an event?
Hi, You can install this plugin to duplicator event: https://wordpress.org/plugins/duplicate-post/
Thank you!
I asked you in the support section with still no replies. My VC, properly configured, is unable to add Any Sliders or complex elements and it also does load Frontend Editor but NOT the Backend. VC problems are so 2014 :/
Hi, Please check your email. Thank you!
Hi, I have issues with changing the ovatheme countdown language. Ist not working with the customizer in the fronted and I cant find the translation with loko. Can you help me out?
Hi, Did you buy this theme at themeforest ? Thank you!
78778a52-39b9-4b56-8c19-1f7d4e53a377 my purchase code envato
Hi, Pleas send your wordpress admin account to email: ovatheme@hmail.com . I will check help you. Thank you!
hello i bought your theme , i like it very much, but wen installing it say templates woo commerce outdated , when i install woo commerce i get in header of website a extra field of breadcrim navigation , wile i not activate it , when i deactivate woocommerce it is gone , how to update whoo templates ?, do you not have 3.0 included in theme ? , also bakery say that i need to wait until you update your theme with last new bakery plugin, can you please help me , my email sdqx@live.be thank you
Hi, Please surely you are using latest version theme. Thank you!
Consult: I’m using the crazy plugin to translate to Spanish, but there are some words such as (All Events), (Get Ticket), (Days, Hours, Second, Minutes) that I can not translate from the event plugin or from the theme . How can I solve that.
Hi, You can send your wordpress admin account to my email: ovatheme@gmail.com. I can check help you.
Thank you!
I have problems with loading maps, how do I solve it?
Hi, Please note: you have to insert Google API in Events Manager >> Settings >> Basic Settings tab. Thank you!
I have added it, but the map appears with a different image than normal. I would also like to consult you, since I bought your topic and I am using it as the main page which I made the address to the virtual campus in a different subdomain since I do online courses. My question is, is it advisable to manage the payment from your platform or from the virtual campus with another topic?
Hi,
- Map: Please note you can change zoom of map in Basic Setting
- You can read documentation about manage the payment in my platform. I don’t use your platform so I can’t tell exact about it. You can compare 2 system so you can find system that fit with your requirement.
Thank you!
I am reviewing the configuration of maps and I do not have how to solve it, so I need to know in the configuration of the Mail Template of Free Ticket event plugin how I can do so that the person receives a confirmation email, and create a new form. Thank you.
Hi, I checked your site
- Map: It is working exactly: Backend: http://prntscr.com/irebh8, Frontend: http://prntscr.com/ireboq
- Receive confirmation email: Currently you can’t add new person without Admin, Attendees, Organizer: http://prntscr.com/irecap
Thank you!
What should be the link to log in and register? and Will it change to profile if the user is logged in?
Hi, You can check here: http://demo.ovathemes.com/documentation/em4u/#h4_login_register_menu_settings_h4
I checked it. Isn’t there login, register and profile page included in the theme? I’m using BuddyPress as of now for user management. Is it the good plugin or any recommendation from you?
Hi, It is avaiable in theme. If you import demo data, you will see all pages.
BuddyPress is good plugin.
Thank you!
Home 4 layout has the custom slider. Don’t it support event slider?
I tried Home Classic header layout on Home Event Register page but it looks weird as logo background is not covered same as Home 4.
Hi, Home 4: https://ovatheme.com/em4u/home-4/. It is custom slider.
You can check other home for event slider
Note you have to make margin in Row setting or add class: http://prntscr.com/ipyvwt
Thank you!
I created the first event that is in Past from Events module.
There is PHP warning showing on the page and also registration is still going there.
How are events filtered as Past and Upcoming?
Do I need to add else to make to Past Event?
There should be an option to choose a date-time, registration is allowed till.
Registration should be disabled after registration date is over.
If above features are already there, please guide me how to setup it completely.
Hi,
Hide Registration when date is over: We will update this option for this in the future. However I can help you customize code in child theme: Make folder “ovaem-templates” in em4u child theme after copy file plugins/ova-events-manager/templates/single-event.php to em4u-child/ovaem-templates folder
Filtered as Past: End date is less than current date
Filter as Upcoming: Start date is greater than current date. You can define x day from current date to start date in Events Manager >> Settings >> Basic Settings >> Upcoming Day
Thank you!
Warning: Illegal string offset ‘package_id’ in /home/thebornengineer/public_html/discipleart.org/new_wp/wp-content/plugins/ova-events-manager/templates/loop/ticket.php on line 22
This warning is ther on tickets tab of event page
Hi, Please insert package_id in event backend. Thank you!
There is no Visual Composer in the installation. There is only WPBakery Page Builder and that too is not paid.
Hi, WPBakery Page Builder is Visual Composer ago. You don’t need to buy any Plugin. Thank you!
How to change location of contact map?
Solved it by edition page.
Thank you.
You are welcome!
hello! How i can change flat icon (in service)? I dont see in documentation. Thanks
Hi, You can insert some font like:
Fontawsome: https://fontawesome.com/cheatsheet
Eleganticon: http://demo.ovathemes.com/documentation/em4u/eleganticons/
Flaticon: http://demo.ovathemes.com/documentation/em4u/flaticon/
Thank you!
