13756 comments found.
Problems to load the theme editor since update with wordpress 6.9
Hi,
We did not see the issue with Enfold 7.1.3. Please make sure you’re using the latest version of Enfold.
We already replied to your forum thread. If that doesn’t fix the issue, please share the requested information in your thread so we can investigate further.
Regards, Yigit
Thank you for your response and for your attention. We are indeed already in touch with Ismael on the forum and will continue the conversation there to resolve the issue.
Best regards.
problems to load the theme editor since update with wordpress 6.9 – please fix asap!
Hi,
This isn’t a known issue. Please try deactivating all active plugins and clear any server-side, plugin-based, and browser caches.
If that doesn’t work, please start a thread on our support forum ( https://kriesi.at/support ) and send us a link to your site, temporary admin logins, and a screen recording of the issue so we can investigate further.
Regards, Yigit
Hi Team, First of all, I tried registering on your support forum but it tells me my email is incorrect, even though this is the email I used to buy your theme on ThemeForest. It is the one I am submitting this request through. Can you please resolve that? I have the license code if you require.
I tried following up and am a few weeks in this process now with no response when I contacted via https://themeforest.net/user/kriesi#contact
Also, can you have a look at the site icon logo at the bottom right in the footer of our website? It seems a mouseover highlight appears which obviously we do not want, desktop version. dlrsocial.ie
I had a separate issue of the image quality on featured images becoming very poor after uploading but have since managed to resolve this issue.
Hi,
You can go to Enfold theme options > Advanced Styling, edit the Linked Image Overlay, and disable it ( see https://imgur.com/a/ntEYtUd ).
To register for our support forum, please go to the Register page and enter your purchase code. You can find your purchase code at https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support.
Regards, Yigit
Had issue with two sites after updating from 7.1.2 to 7.13. All theme settings have been wiped clean. Is this a known bug?
Hi,
No, this isn’t a known issue. Are you able to replicate the issue? If you are, please create a staging site with Enfold 7.1.2, start a thread on our support forum ( https://kriesi.at/support ), and send us a link to your staging site and temporary admin login credentials in the private content field so we can investigate it.
Regards, Yigit
Hi, I managed to pin point the issue to when using the update feature from Manage WP. When uploading the zip through Manage WP it worked as it should.
Great! Thanks for the update.
Hi, i use wpform, i setup the Google recaptcha but it doesn’t work, impossible to send a form, i tried V2 and V3…I never have this problem with other theme
Hi,
Does it work when you temporarily switch to one of the default themes?
If it doesn’t, you may need to use an SMTP plugin: https://wordpress.org/plugins/search/smtp/.
If the form works with the default theme, please start a thread on our support forum ( https://kriesi.at/support ) and send us a link to your site, temporary admin logins, and a screen recording of the issue in the private content field so we can investigate it.
Regards, Yigit
Hello, thanks i found where the problem came from and it wasn’t linked with your theme !!
Hello, I need help with an issue in the WordPress admin area.
I cannot access the Rank Math Setup Wizard or the Import & Export section. Whenever I open these pages, I only get a blank white screen, and nothing loads. There is no visible error message — the pages are completely empty.
Are there any known issues with Rank Math that could cause this behavior?
Thank you for your assistance.
Best regards,
Hi,
There isn’t a known issue.
It sounds like something is breaking at the server level. Please check your server’s error logs. The most common cause is an exhausted memory limit. You can refer to this article to see how you can increase it: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/.
Regards, Yigit
I’m trying to remove the lightbox effect from the featured image on single posts, but I can’t find any option for it. Can I disable it in the theme’s code instead?
Hi,
Please add the following code to the bottom of the functions.php file of your Enfold child theme or as a new snippet in the Code Snippets plugin:
add_filter( 'avf_post_ingnore_featured_image_link', 'remove_featured_lightbox' );
function remove_featured_lightbox(){
return $ignore_image_links;
}
Regards, Yigit
Widget with Page-ID is not working any more! Is there a bug ?
Hi,
Please provide more details on the issue you are having, and if possible, share a screenshot of the issue. I’ll be happy to advise once I have more information.
Regards, Yigit
Hello,
I would like to display a specific page ID in the footer using the “Pages” widget. However, when I enter a page ID in the widget settings, all pages are displayed instead of only the selected page.
My goal is for the widget to display only the pages with the IDs I enter, not all pages.
And I replied to you by email and sent you a screenshot, because I can’t send a screenshot here.
Thank you!
Hi,
The Pages Widget displays all pages. Entering the ID of your page in the Exclude field would exclude that page from the list.
To display certain pages in a widget, you can create a new menu with those pages in the WordPress admin panel > Appearance > Menus and select that menu in the Navigation Menu widget.
I hope this helps!
Regards, Yigit
Hi Yeet, I wrote a complete integration to protect images specifically for Enfold. I’d like to send it to you, and you could consider integrating it officially into the theme…Regards, Lion
Hi Lion,
Sure! Please submit a pre-sale question ( https://kriesi.at/support/pre-sale-question/ ) or an issue on GitHub ( https://github.com/KriesiMedia/Enfold-Feature-Requests ) to share the updated files with us.
Regards, Yigit
Hi Yeet, I wrote you a message via the pre-sale questions form…
You can download V2 version at the same link…
I’ve just set up a new domain and I’m wondering if it’s possible to apply different Enfold demo themes to different sections of the site. For example:
Test123.com → use the Portfolio demo Test123.com/travel → use the Travel demo Test123.com/software → use the Software demo Test123.com/digital → use the Demo Content theme
Is there an easy way to set this up within one WordPress install ?
Hi,
The easiest way is to create a network of sites using the multisite feature.
While technically it’s possible to do this on a single site, it wouldn’t be worth the time and effort, so I’d recommend creating a network.
I hope this helps!
Regards, Yigit
Thank you Yeet. I’ll check that out.
I have 3 x purchase codes for Enfold Theme. How can I tell which one is for which website I have? Also, I am moving from VPS hosting to Shared hosting. Does this affect my licence / purchase codes?
Hi,
I have 3 x purchase codes for Enfold Theme. How can I tell which one is for which website I have?
Your license is not tied to your domain. You can assign any of your purchase codes to any site.
I am moving from VPS hosting to Shared hosting. Does this affect my licence / purchase codes?
No, this doesn’t affect your license.
Please let us know if you have any further questions.
Regards, Yigit
Thank you Yeet!
Hi, I made a website for a photographer using your theme. Now i would like to add a slider, and i would like to have the menu be over the slider. Just like your example on https://kriesi.at/themes/enfold-2017/elements/easy-slider/.
i add the slider in the content part of a page. but i can not find an option to hoover the menu/header above the content
See my site on https://bygeartsjefotografie.nl/
Please help!
Hi,
Please edit your page, go to Layout > Header visibility and transparency, select the Transparent Header option ( see https://imgur.com/a/OIgQay2 ), and Save the page.
You can adjust Transparency Options in the WordPress admin panel > Enfold > Theme Options.
I hope this helps!
Regards, Yigit
Thnx, that does the trick!
BUG: Backend does not load.
We face exactly the same trouble than this user: https://kriesi.at/support/topic/enfold-running-very-slow-in-backend/ - text blocks do not load anymore in ALB (Backend) https://www.gwup.org/temporaer/text-block.jpg- saving posts take ages sometimes followed by “Connection has been interrupted. The page is saved in the browser”
We checked several PHP Versions: No difference We have a managed server with plenty of ressource.
Actual our website is almost dead since we can not edit anything
Hi,
We’ll need to investigate your site to advise further.
Please replicate the issue on a staging site, start a thread on our support forum ( https://kriesi.at/support ), and share the link to your staging site and temporary admin login credentials in the private content field so we can investigate further.
Regards, Yigit
2: We found out, that the Theme causes it by first deactivated all plugins and then swapping the theme to TwentyTwenty. After changing the theme everything was working like it should
3: We can not post in your forum
I want to set this up with enfold theme (medical) and the enfold hospital listing plugin, can it work?
1. Landing Page & Navigation Clear CTAs: “Find Care” (for patients) | “Partner With Us” (for labs/hospitals).
Mobile-first design with large buttons/icons.
Trust signals: Testimonials, partnerships, compliance badges.
2. Partner (Lab/Hospital) Registration Flow Click “Partner With Us” → Takes them to sign-up page.
Step 1: Account Creation
Fields: Name of facility, email, phone, password.
Email/phone verification.
Step 2: Facility Profile Setup
Upload logo, license, address, services offered, and standard price list.
Geo-tag location (Google Maps API).
Step 3: Contract & Compliance
Digital contract signing (checkbox + e-sign).
Upload compliance docs (license, certifications).
Step 4: Selecting a Subscription (Free or Premium).
Step 5: Approval Pending / Dashboard Access
Once approved by the admin → the facility goes live on the geo-map.
The facility’s dashboard displays referrals, bookings, payments, and analytics.
3. Patient Flow (Symptom → Booking) Step 1: Symptom Input
Simple symptom checker chatbot (UI like WhatsApp or forms).
The patient selects from guided options (e.g., abdominal pain, irregular period, diabetes test).
Step 2: Suggested Next Steps
Suggests a test/referral (e.g., “You may need a blood sugar test” OR “You may need to see a gynecologist”).
Filters providers by proximity, services, and price.
Step 3: Provider Selection (Map/List View)
Map with nearby labs/hospitals (geo-mapped).
Patients can filter by: price, rating, specialty, and distance.
Step 4: Booking Confirmation
Patient picks provider → sees service price → confirms booking.
Payment option: Pay now (wallet, card, or transfer) or pay at the hospital/lab.
Step 5: Notifications
Patient: “Your booking is confirmed at XYZ Lab, 10:30 AM.”
Provider: “New patient referral for [test/service]. Confirm availability.”
Step 6: Provider Response
The provider accepts or reschedules.
The patient receives a real-time update.
Step 7: After Service
Lab uploads result / Hospital updates consultation status.
The patient gets results on the dashboard.
Option for review/feedback.
4. System Features (Backend + UX Essentials) Geo-Mapping Integration (Google Maps API) for providers.
Real-time Notifications: Email + SMS + in-app.
Wallet & Loyalty System: Top-up, referral discounts, and rewards.
Patient Dashboard: Bookings, results, loyalty points, and health records.
Provider Dashboard: Referrals, bookings, payments, analytics.
Admin Dashboard: Approve partners, oversee referrals, collate reviews, and manage disputes.
5. UI/UX Design Guidelines Look & Feel: Clean, health-tech aesthetic with soft blues/greens.
Navigation: 3-tap max to complete booking
Consistency: Same booking flow across mobile & desktop.
Accessibility: Low-data mode (PWA) for rural users.
Trust Elements: Verified provider badges, secure payment logos, and data privacy assurance.
✅ Summary for Developer:
Patients → input symptoms → see mapped providers → book → get notification.
Labs/Hospitals → register → upload documents & pricing → get referrals → confirm bookings.
Website flows should be simple, fast, map-driven, and notification-rich
Hi,
You can use Enfold to create this website, but you’d need to use third-party plugins to achieve requirements number 2, 3, and 4. We didn’t test Enfold with such plugins, so unfortunately, I cannot recommend any.
Regards, Yigit
Can i use this on multiple websites ?
Hi,
You can use the Regular License on one domain, staging site, and local installation. You’d need a separate regular license for each site.
You can read more about licenses in this article: https://themeforest.net/licenses/standard.
Regards, Yigit
Hello, I’ve just purchased a 6-month support plan for the Enfold theme. However, when I access the Support page, it doesn’t allow me to create a new topic. Could you please advise on how I should proceed to submit my inquiry? Thank you!
Hi,
Please make sure you’re registered on our support forum ( https://kriesi.at/support/register/ ) and logged in. After that, please go to the Enfold subforum and start new threads: https://kriesi.at/support/forum/enfold/#new-post.
If this isn’t working for you, please start a presale question thread ( https://kriesi.at/support/pre-sale-question/ ) so we can better advise.
Regards, Yigit
Is there a way to center the recaptcha when using V2? The form is all centered, but the recaptcha is left justified.
Hi,
Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab:
#top .avia_ajax_form.av-centered-form .av-recaptcha-area {
display: inline-block;
}
Regards, Yigit
I have also been trying to access the support site since yesterday evening, but it seems to be down. We cannot access to https://kriesi.at/support Could you please check?
Hi,
I’m sorry for the inconvenience.
We’re working with our hosting provider to resolve this issue.
Regards, Yigit
Hi,
This issue is now resolved. Please clear your browser’s cache and try accessing our site once again.
Regards, Yigit
Can you drop me a quick email?
thomas@thinkjarvis.co.ukIt appears that kriesi.at is blocking both of our static IP addresses.
our office and home office IPs. I’ll need to send you the ips so you cna unblock us from your firewalls.
I can access the site via 4G but not over our static Ips
I’ve managed to get into the forum from another IP address and also emailed yigit. So details are on the forum.
Hi Thomas,
Thanks for your patience. We’re still working on resolving this issue.
Regards, Yigit
hi there, I tried to update my PHP version and I received an error. Seems it doesn’t like the new 8.3 version. Can you advise how to correct this? I’m currently at 7.4.3 thanks, Debbie
Hi,
Enfold is compatible with PHP 8.3. Please make sure you’re using Enfold 7.1.1.
If you’re using version 7.1.1, please try deactivating all active plugins and check if that resolves the error.
If that doesn’t work, please start a thread on our support forum ( https://kriesi.at/support ) and send us a link to your website, temporary admin login credentials, and a screenshot of the error, so we can better advise.
Regards, Yigit
Thanks this issue has been resolved
