16 comments found.
Hello, I’m interested in your theme for my Shopify store. Before purchasing, I need to confirm that it fully supports the following features:
•Bilingual content (English ↔ Arabic) with proper RTL layout and language switcher •Compatibility with translation apps like Langify, Weglot, or Shopify Translate & Adapt •Payment gateways compatible with Tabby and Tamara (installment payments) •WhatsApp chat / customer support apps and cart recovery apps •Multi-currency support •TikTok, Snapchat, and Meta pixel integrations •Optimized for speed •Bundles / offer pages for promotions and product packages
Could you please confirm that your theme supports all these features? I want to be sure before purchasing to avoid any issues or refunds.
Thank you!
Hello,
Thank you so much for contacting us.
1. Our theme supports multi language. You can use any language like English, Arabic…
2. Payment gateways compatible with Tabby and Tamara (installment payments) => These are Shopify apps. You can install and use them normally.
3. Social applications such as: WhatsApp, TikTok, Snapchat and Meta pixel… you need to install it to use. If needed we can support you
4. Regarding speed, our theme is optimized for best speed. And it also depends on the shopify plan you buy.
If you love our theme, don’t hesitate and buy it now. We are here to help you with any problem.
Thanks!
How do I change the color of text in sections like Home Special Deal and Home slideshow?
Hello,
Thank you so much for contacting us.
We need to check which index you are using. So please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you solve it.
Thanks!
Why can’t I fix the header? I can’t see the fixed header when I scroll the page.
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you solve it.
Thanks!
Hello,
To enable to sticky header please go to admin panel >> themes >> customize >> enable sticky header: https://prnt.sc/GscC9xS3Brw0 https://prnt.sc/kvJ6UxE8U4sJThanks!
I made sure to enable sticky header, but it didn’t work in practice.
Hello,
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you solve it.
Thanks!
hi there, there is no ss-entry-homex.zip file.
& How to import the dummy content.
Hello,
Thank you so much for contacting us.
We have updated the name according to the topic like ss-entry-fashion1.zip. If you need help about our theme please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (cpanel, account admin…). Our team will check and help you there.
Thanks!
this is shopify, we dont have cpanel for this.
Hello,
Please submit a ticket via this link: https://support.wpthemego.com/ and give us account admin. Our team will check and help you there.
Thanks!
Hello,
The package you download already has all these files. We do not have any other private files. If you need help please submit a ticket via this link: https://support.wpthemego.com/ and give us account admin. Our team will check and help you there.
Thanks!
Hello, i need the Prebuilt websites “Beauty” but it’s not on the package. what should i do ?
Sorry i just download the envato zip again and found it !
Hello,
Thank you so much for choosing our theme.
If you need help please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you there.
Thanks!
Hello, I have purchased your theme, which is a very good theme, but I can’t find the Page-content folder in the downloaded document. How can I solve this problem?
Hello,
Thank you so much for contacting us.
We have just updated the package. Please download again. Or if you need help about our theme, you can submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (cpanel, account admin…). We are happy to help you.
Thanks!
I just downloaded the updated the package, but I still can’t find the Page-content folder.
Hello,
We just checked again, there is still Page-content folder in package https://prnt.sc/4fkjteZGt5-S Please send me your email address. We will contact to you.
Thanks!
Hello,
We have just sent a package to your email address. Please check it…
Thanks!
Which apps require payment after expiration? How long are they valid?
How many languages can be supported?
How do you implement order tracking?
Hello,
Thank you so much for contacting us.
1. All are free on our theme. You just need to buy it once and use it forever.
2. Shopify supports multiple languages, you can choose any language you want
3. Shopify offers basic tracking features, allowing customers to track their orders through their accounts. After placing an order, customers can log in to view the status of their order, including order processing, order fulfillment, and shipping updates. For Shopify sellers, you can manage orders in the admin.
If you love our theme, hurry up to own it
Thanks!
Hello can you please check my ticket no. 16641. I have downloaded theme but one file is missing it zip file.
Hello,
Thank you so much for contacting us.
Our team replied to your ticket. Please check it…
Thanks!
There is no template for bundle product so it’s just a blank page. Please check and confirm.
The bundle product created with shopify app comes up with Dawn theme but shows white screen when this theme is activated.
Hello,
Thank you so much for contacting us.
I need to understand your question clearly. Are you using a third-party Shopify app to create bundle products? and when using our theme it shows white?
We need to check your site details. So please submit a ticket via this link: https://support.wpthemego.com/ and send us your site information (ftp, admin account…). We will check and help you solve the issues.
Thanks!
thanks for the quick reply. no. I am using the shopify official bundle app
Hello,
Please submit a ticket via this link: https://support.wpthemego.com/ and send us your site information (ftp, admin account…). We will help you check it.
Thanks!
Hi, I’m an existing Themeforest customer for years. I like your theme but since its still new and with less reviews have some concerns. Will you be able to provide a test theme to test on my new shopify store?
Hello,
Don’t worry! If you have any issues with our theme, we will resolve all the issues for you soon.
If we can’t resolve the issues we will refund for you.
The theme price will be increase when we update new homepage layout.
You should buy it soon with the current intro price.
Thanks!
great, and, I have noticed that a visitor can’t click on the image of a product/item to open, the visitor should click on the product/item name to view the product details, I prefer the visitor should be able to click on the image as well as the product name to view it. Will you be able to do this?
Hello,
Please check again our demo.
When you click on the product’s image, it will open the product detail page.
We will update a new homepage layout tomorrow and the price will be updated too.
Thanks!
Thanks, is it possible to show the result of reviews on the listing page for each product? I see the reviews on the product detail page but no review in the list
Hello,
You can add it in page category, very simple. After purchasing the theme, our support team will assist you to do that.
Thanks!
Can you please check my mail subject as “Entry website help URGENT”. I unable to signin to your platform. Please help…
Wants to know \Remove “Menu Vertical” which is “All Categories” from the header and make the slider full width.
Hello,
Please check your email.
We replied to your email.
If you want to change the structure of the layout we will need to modify the code.
Thanks!
Not received response to my previous email yet. Can you please check again subject as “Entry website help URGENT” email. Thanks!
I wanted to install “Market 1” for that tested “ss-entry-home6”. But, that demo was not associated with the “Market 1” neither any other. I tried all demos import. KINDLY HELP AND CORRECLY CHECK DEMO FILES BEFORE SELLING.
Hello,
Thank you so much for contacting us.
1. We have updated the package with the correct name Market 1, Market 2…. You can re-download the package on Themeforest.
2. Can you please check again subject as “Entry website help URGENT” email. =>> We have replied to your email. Please check your email and send us the account to your admin (including spam box)
Thanks!
Does the theme allow background images for the title area of each category page?
Hello,
Thank you so much for contacting us.
Please explain your question more clearly. Or send us specific pictures. Then we will reply you.
Thanks!
I mean in the page header / title for any category or collection. Can we put a background image in that section?
Hello,
Do you mean change the image here? https://prnt.sc/gg_kxFuCp1Iz You just need to config it in admin. We will guide you. So if you love the theme don’t hesitate to buy it nowThanks!
Hello, please I purchase your theme but when I installed in my shopify store I was unable to customize
I unzipped the file and uploaded the theme to the backend of my store but when I tried customizing the shopify website I was unable to. Can you please direct me?
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you config it.
Thanks!
I tried submitting a ticket but I was unable to
Hello,
Please choose Department is “Themeforest” then Insert the purchase code of the theme you purchased on Themeforest. https://prnt.sc/pvNZkKk8IzQxThanks!
I inserted the purchase code but the keep brining security code entered was incorrect
Hello,
Please contact to this telegram account: (+84) 835626997 (HieuTran). He will help you all issues about Shopify theme.
Thanks!
once i open one of my collection the other side of the headlines won’t show the best sell in the example
Hello,
Please contact via Telegram or this email address: magentech@ytcvn.com. Our team will check and help you there.
Thanks!
hi im looking for the electronic homepage when u will release it , if i buy now can i download the extra homepages later after i already paid
Hello,
If you buy this theme now then when it releases the new homepage you still can download the new version with the new homepage.
You should buy this theme now, because the intro price will be finished soon.
Thanks!
When u will release the electronic homepage
Hello,
We will release the Electronic homepage on 22-05
Thanks!
Thank u I will buy it but i will not use it until you release the Electronic demo
Yes, we will release it on that day!
Hello,
We released the Electronic homepage, you can download and try now.
If you have any question or issue, you can submit a ticket on support.wpthemego.con.
Thanks!
Hello, I would to know how many themes I am able to use for that price?
Hello,
You can use all current 10 homepage, that mean you can install any homepage you want to use for your website.
If you bought our theme and next time when we update new homepage for this theme, you can download and use new homepage too.
Thanks!
i didn’t bought it yet but it looks amazing
Hello,
Thank you so much for your comment. If you love this theme, don’t hesitate to buy it to experience it.
Thanks!
