Discussion on EPIC - Responsive Multipurpose Template

Discussion on EPIC - Responsive Multipurpose Template

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Hello,

I purchased EPIC – Responsive Multipurpose Template. Can you help with a few issues? - How can I remove the music? - When I entered the coordinates on the map, I get a “failed to load correctly” error. - How to change the video in section id = our-reel. thanks, good work ..

Hello,

Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.

Thank you!

Your EPIC website template is beautiful! I am trying to install it onto my Wordpress however I keep getting the “Missing Style.css file” message and I have tried a couple tricks to fix it however no luck, any advice?

Hello,

This is a template and you need a WordPress theme: https://themeforest.net/item/epic-responsive-multipurpose-theme/9962807

Hello, Could you tell me how I can disable the audio on the theme ? Thanks

Hello,

I’ve contacted our developer about this issue. Could you please recreate this ticket on https://jellythemes.ticksy.com/

Please create a ticket on https://jellythemes.ticksy.com/ so I can give you fixed version. Thank you!

Hi Jellythemes.

The first time I have purchased this template three years ago. It perfectly fitted to all my needs!

Some weeks ago I figured that the background video is not playing anymore. Neither the scroll up and details view in the portfolio section seemed not to work anymore. After a round of trouble shooting and research I came to the result, that this is all related to the autoplay polices changes in google chrome.

https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

I tried finding solutions for all possibilities were mentioned in the link above. I could not get any further than just to mute the video so that it is playing in the background. But, since my business is motion picture, music and sound. The muted workaround is not satisfying!

So, I checked back at Themeforest and had to learn, that the demo is playing perfectly. Also the portfolio worked as good as the „View more“ Button under the Portfolio. I did not hesitate to purchase a new license, because this is a wonderful Portfolio template. But, downloading the alleged new package I had to learn that the demo template you introduce on Themeforest is not the same. The live demo seems to be made with Wordpress.

I’ve uploaded the whole package as is to my server for testing purposes, with the result that the background video is not autoplaying with sound in Google Chrome as it does in the presented demo on Themeforest. At least the portfolio details view seems to be working, but not the „View more“ button under the Portfolio section.

To me it is an issue if the product you’re showing is not the same you’re selling. Just because of the working live demo on Themeforest, I’ve purchased a second license of this theme.

I am aware that customization is not part of the license agreement. Nevertheless – I did already gave the „View more“ button a miss 3 years ago. But, what I need here is a playing video with sound in the background. At least as showed in your live preview. Regarding to google chromes autoplay policy changes I think it would be better to start the video muted and have a style able unmute/mute button. That would totally crank this template up.

I know as much that it is possible and quiet easy for a coder. But, I don’t know much enough about coding to progress hand over hand through the entire jquery/javascript whatsoever to get this implemented into this particular template.

Best regards Pomiro

Hello,

Could you please create a ticket on https://jellythemes.ticksy.com/ so I can give you the latest version of the template?

I couldn’t do Modal Bootstrap PopUp in this template. Any suggestion? Thanks

Hello,

Please for this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.

Thanks you!

Hi jallythemes i bought your theme ver 1.1 in 2015. Please i would like know: 1) Can i update to last version ? Is it compatible ? 2) Have i to pay the last version ? 3) The first version do not allow to disable the pre-load page. What about the new version ? 4) The first version do not allow to create a simple page because it is only article page (blog style) 5)Is the theme compatible with Yoast plugin? I figure that i have to switch to multi-page layout. How to solve ? Thanks for your time in advance.

Hello,

Please for this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.

Thanks you!

Hi! I would like to know how delete the music that sounds when you open the page. thanks!

We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/

Ill write here cause the support page is down:La página solicitada está temporalmente deshabilitada.

I have unpacked the zip file and uploaded the theme into the theme folder through FTP. I get stylesheet missing. I deleted it and did it again on 2 computers, still the same problem.

I checked envatos support and they say download the ready wordpress install file but there is nothing like that. Just download everything or download the invoice PDF.

So what to do?

Hi,

It’s misunderstanding now. This is html template not wordpress theme so it can’t work with WordPress.

You will see the wordpress version here:

https://themeforest.net/item/epic-responsive-multipurpose-theme/9962807?s_rank=10

Jelly Team

Is it possible to update the jquery? Im tweaking this template but my code needs a newer jquery. I might have multiple jqueries at the same time which might be hard for me to run. Any ideas?

Hi,

You can update jquery.js in js folder to newer version you want.

Jelly Team

Hi, can you please respond with something to my support ticket please? Thanks

Sorry for late, our supporter under busy tasks so we had response late.

I have purchased this epic theme but I am facing challenges in work section can you please help me out

Of course, please use our forum to get help: http://www.jellythemes.com/support/

Hi.. I really liked the theme.. Im looking to buy a template for WORDPRESS..

But it seems to be very slow!!!

is it because of video/design?

Can we make it faster anyway?

Updates for future are available ?? free/paid??

Hi ashishgupta,

To clearly, it is HTML template, if you want WordPress version, you can check it at here: WordPress Version.

For speed, I think it will depending on your location.
For updates, it is lifetime.

Jelly Team
Loc

how do I turn the header to black instead of the default white? I removed the style switcher from the site, but can’t find where to change it to black in the code

We will need some information to I can check, so please use our forum to get help: http://www.jellythemes.com/support/

Any Wordpress theme?

Hi celeno,

Wordpress version available at here: Epic WordPress

Jelly Team
Loc

I am entering my purchase code on the support side and it doesn’t work. Says to contact you about it.

The video background disappears on mobile.. How can I make it so the section does not disappear, atleast to show my centered logo from the slider.

Hi newmelody,

1. For the forum issue, we are so sorry for the inconvenience. Kindly send a message again via email: support@jellythemes.com with:

+ Subject: Need help + username in themeforest.
+ Email and Username register in our forum.
+ Purchased code.

2. For the video background, it will disappear on mobile because the restriction from jquery and mobile devices, please use our forum to get help: http://www.jellythemes.com/support/.

Jelly Team
Loc

Hi guyz

Nice theme ! I have a question : does the contact form work ?

Hi linuskristensen,

Of course, the contact form work good.

Jelly Team
Loc

oh shoot! i downloaded this thinking it was wordpress…is it not? i can’t get it to upload to my site…

Hi girlinfilm,

It just template, it not support for WordPress.

Wordpress version available at here: Epic WordPress

Jelly Team
Loc

Hi,

Contact us page is having two addresses where in one is a default new york address. I want to have only one address. Also, I would like to edit the thank you for watching image’s text and the text area below it. I would like to change the color of the background while loading too. Can you please help me regarding these issues ASAP?

Please use our forum to get help: http://www.jellythemes.com/support/

Hi! I bought the theme but can´t upload it to wordpress because of missing style.css. I neither find an instruction of how to make it in the documentation. When trying to log in to the support forum you just answer that my purchased code is already in use. You ask me to contact you. Could you please help me.

Hi johandahlquist,

Unfortunately, this is just html template and no work for wordpress.

Please purchase wordpress version at here: Epic wordpress

Jelly Team
Loc

Ahh, I thought it was the whole theme. Did´t notice the difference just bought because I thought the price was nice :-) Is it possible to make a re-buy or have a discount when buy the right product or do I have to pay for both?

Hi johandahlquist,

I’m sorry but I cannot help you for this question. You need contact envato staff instead.

Jelly Team
Loc

Help with logo… My mobile version, there is something that isn’t working correctly that the images is lost. And my white logo isn’t visible. On the web version, I want to move my logo up, but I couldn’t find the line of code to adjust the placement. My website is http://everbestcanada.ca PLEASE HELP!!

Please use our forum to get help: http://www.jellythemes.com/support/

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