78 comments found.
hi i am trying to create support ticket but when i put my item id there is error your id is no valid what is this can you guide me i take item id from license files .
Hello,
Thank you so much for contacting us.
Please choose Department is “Themeforest” then Insert the purchase code of the theme you purchased on Themeforest https://prnt.sc/7npEDELpuOUP
If you have any questions please let us know.
Thanks!
now i follow the steps as you guide but same issue your purchase code is incorrect now what can i do you have any other contact information where i put my issue
Hello,
Please give us all your issues to this email address: hoant.ytcvn@gmail.com. Our team will check and help you fix it.
Thanks!
Header and footer not showing, Elementor keeps telling me to upgrade, Help. I don’t have active support. Tell me what to do
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site.
We will check and give you advice on this issue.
Thanks!
Hi, there is a issue with the theme “Your theme (Flashmart) contains outdated copies of some WooCommerce template files. ” please help me to solve this
Hello,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developer will help you there.
Please note that our team will respond within 24 hours excepting for weekend. To save time, don’t forget to give us purchase code and full of website information to check your issues faster.
Thank you!
I have submitted so many issues with editing the widgets on the homepage and there is no reply…I bought the TOP DEAL THEME and had a lot of problems…submitted but has no solution and no one replied with solution,....I bought the FLASHMART theme too and still same problem unable to edit the widget on homepage ….When I choose the categories I created myself, they don’t display the products …it only give me a blank page ….but when I select the categories that come with the demo content ,it displays the demo products in that castegory….I NEED HELP ASAP because I am getting pissed
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
i HAVE
Hello,
We checked and see your ticket. Our supporter has just replied to you there also. Please check your ticket again.
Best regards
Hello, when will you release the update? greetings
Dear Sir,
What kind of update do you mean? Can you provide us with more details? We will support you soon.
Thanks!
new wordpress, woocommerce and elementor PRO
Dear Sir,
We will update our theme in a short time.
You will get a notification when we release the updated version in the near future.
Thanks!
Hi can this theme support , meta data like Ean/barcode/ sku etc on the single product page or shop page
Dear worldtechonlineltd,
Our theme supports to show: brand/sku/category product/tag on product page only.
Our theme includes Elementor và Elementor Pro, if you want, you can build product page with your elements you want yourself.
Thanks
Hi, just bought the theme, i installed it on my stagging domain but i can’t find the “theme activation tab” i cannot activate theme and cannot import the demo please help.
Hi,
Please submit a ticket on our Support System: https://support.wpthemego.com to get our help. Our support team will be happy to assist.
Thanks!
Hello
Is the problem with updating the cart, adding products to the cart, removing products from the cart, adding new products to the cart only in DEMO or is it a problem of template functionality …? (the same problems are in the mobile version of the template)
greetings
Dear Sir,
Thank you for your comment!
We checked and found that these issues happened on our demo only.
Our team check and resolve them soon.
If you get any problems using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hello When will the update to woocommerce 6.0 be and when do they add new mobile templates? greetings
Hi Korporacja,
Thanks for your interest in our product! This theme already updated to WooCommerce 6.0.0. We also informed in the Change Log. About new mobile template, we are sorry that we do not have plan for update it now. When we have, we will announce on the item description.
Thanks!
i hope soon get reply from you. thanks
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
hello, where can i setup SW WooCommerce Swatches for this theme ? i not found at this theme
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Hello, if i buy this theme can i use on multiple websites ?
Dear Sir,
You can use this theme on one site for each license. If you want to use it on more sites, you need to purchase more licenses.
We only support one domain for each license.
If you have any questions, do not hesitate to contact us.
Thanks!
Hello, it’s done two days I have created one ticket about my problem but I haven’t received the answer about that Hho can send me the sw_flashmart_quickstart_vx.x.x.zip please ?
Dear Sir,
Please check your ticket.
Our team replied to it.
Thanks!
Dear Sir,
We check our demo and it’s working fine.
Please provide us with the issue URL.
Thanks!
Hello, how can I active the theme licence on wordpress ?
Dear Sir,
Please refer to this guide: https://wpthemego.com/document/flashmart/#themeinstall
https://wpthemego.com/document/flashmart/assets/images/install/theme-activate.pngIf you still get the problem, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hi, I’m not able to access the mobile version demo
Dear Sir,
Our team updated the demo URL.
Please re-check it.
Thanks!
Elementor and slider revolution license does not activate please help me
30048711
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you active these plugins.
Thanks!
Elementor and slider revolution license does not activate please help me
https://themeforest.net/item/flashmart-multipurpose-elementor-wordpresstheme/30048711This is my item id 30048711
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will help you active these plugins.
Thanks!
Hi I bought a flashmart demo from you please send me sw_flashmart_quickstart_vx.x.x.zip
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will send you this package soon.
Thanks!
Dear Sir,
Please don’t post your purchase code in public.
Thanks!
Hi I bought a flashmart demo from you please send me sw_flashmart_quickstart_vx.x.x.zip
30048711
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will send you this package soon.
Thanks!
Good day, Please how do i change the mobile layouts (Header and Footer)?
hi, I had wrong buy this Opencart Flashmart theme, actually i need the Wordpress Flashmart theme, i had purchase the Wordpress Flashmart theme, can I apply the refund of Opencart Flashmart theme?
Hello,
Thanks for your interest in our themes.
If you purchase FlashMart OpenCart in no more than 07 days. You can create a refund request for the OpenCart version and include the purchase code of WordPress version there. After checking, we will support you with this issue.
Thanks,