590 comments found.
Hi !
Is the theme compatible with version 5.9 of Wordpress ? Or should we wait for a theme update?
Thanks in advance !
Hi,
Yes, it now you can update to version 5.9 of WordPress.
Kind regards
Theme is not arabic and rtl. how do we do this?
Hi, our theme already supported Arabic and RTL. Please go to Setting > General and change your language
Hello, I have a problem with this theme I think it is not updated and the products that are in stock do not open the quick view popup, this is left thinking, I have created a staging site to try to solve it, to reproduce the error enter https: / /rm.lacolmenatecnologica.com/ in any of the products that have two lines in the title click on Quick View (“Vista rápida”) and you will see that it does not open and stays loading. I have checked the logs and it gives me these errors:
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_type() on null in /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-content/themes/gecko/core/libraries/vendors/woocommerce/init.php:238\nStack trace:\n#0 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-content/themes/gecko/core/libraries/vendors/woocommerce/init.php(187): jas_gecko_wc_wishlist_button()\n#1 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-includes/class-wp-hook.php(303): jas_gecko_after_add_to_cart_button(’’)\n#2 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(’’, Array)\n#3 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action(Array)\n#4 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-content/themes/gecko/core/libraries/vendors/woocommerce/templates/single-product/add-to-cart/simple.php(58): do_action(‘woocommerce_aft…’)\n#5 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp…’, referer: https://rm.lacolmenatecnologica.com/
Hi,
I check your site and the quick view work well https://www.loom.com/share/6a9d50e0cf554c9b8f854062b3aae623.
Please try clear cache on your site and cache of browser and check again.
Kind regards
Can you please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login account. Our support team will check and help you solve problem.
Kind regards
Hi there, I have pre-sales questions. Do this theme still get support from the development team?
If I buy this theme, which additional plugins I need to purchase?
I want to import the full demo of the theme, is this possible.
Thanks.
Hi,
Thank you for interested in our theme.
Yes, this theme still get support from our development team.
If you want setup your site like our demo you don’t need buy additional plugins. After you buy our theme please send us email to janstudio.net@gmail.com. Our team will help you setup full demo of the theme.
Kind regards
Hello, I want to import the full demo myself. is it possible?
Yes, you can import full demo yourself. We will guide you do it.
Kind regards
Is full demo included in the downloaded theme?
Can we install it without your help reading manual document? or we have to ask you to help install it?
Yes, full demo include the theme. Yes, you can do yourself with video tutorial. If you need more help you can create new task on our support forum, we will support you.
Does the theme include the sidebar filter feature like: color filter, price filter, size filter…etc? Is it easy to enable it from the theme?
Hi,
Yes, you can add filter to sidebar use widgets.
Kind regards
Hi there, we are currently using the Gecko 1.4.4 for our website, and we created a child theme in the site as well. We want to upgrade it to the newest version, but there is no option to upgrade directly from the site. Since it’s a shopping site and we want to minimise our downtime, what’s the best way to upgrade the version? Thanks.(We have purchased the newest version).
Hi,
You can follow our topic at http://support.janstudio.net/forums/topic/updating-the-theme/ to update theme.
Kind regards
Is Gecko is compaitable with shopify 2.0?
Hello, our theme not Shopify version. Please contact author at https://themeforest.net/item/gecko-responsive-shopify-theme/21398578
Kind regards
Hi! i am facing issue in your theme. The add to cart button just vanished away. some products are pushed to left some to right instead of center and even after adding variants no sizes or varient colors visible in products page. please help… thsi is my website https://shop.trendkw.co/
Hello Alameeri,
Thank you for choose our theme.
Please go to Dashboard > JanStudio > WooCommerce > General Setting > Enable Catalog Mode and turn it off.
Kind regards
Hello. Can you please let me know how to add social media icons and links to the footer of my website? Thanks
Hi,
Please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support
Thanks and regards
Hello. On a product listing, how do I add these tabs beside the product description;
1. Additional information 2. Reviews
Just like here: http://janstudio.net/gecko/fashion/product/cyan-cuffed-chino-shorts/
I can only seem to be able to write about the product description. If you could tell me how i create the additional information and reviews section that would be great. Thanks
Hi,
To add these tab beside the product description
1. Please edit product and follow this screenshot https://tppr.me/ZiT5G
2. Go to WooCommerce > Setting > Product and check in Enable review https://tppr.me/8ZYtI
Kind regards
Great, thanks!
Hi, I’ve been using the Gecko theme for many years, but I still have the old color swatch plugin (OpenSwatch) despite the theme updates. How to switch to the new plugin used ? Is it possible without losing the configuration of all the already existing products? Thx !
Hi,
Please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support.
Thank and regards!
I renew the support but your site is unavailable 
Error establishing database connection…)
Sorry for inconvenience. It now our server down, please send message to our profile at https://themeforest.net/user/janstudio
Kind regards
How do you change the footer logo for mobile? I was able to locate the one for the header but not footer.
Hi,
Please go to Appearance > Widget > Footer#1 and change link of your logo path.
Kind regards
I have searched the files and there’s no PSD for the logo. Do you have one?
Hi,
Please download logo file at https://drive.google.com/file/d/0B1WiKtb7n-e1VVFGOEsxeG1aOVE/view?usp=sharing&resourcekey=0-A71VtFuYPwP1whNAUxNpvQ
Kind regards
How come when you import demo (fashion) it completes successful but none of the media images load. Just 200+ media items but none of them have a picture, only placemarks.
Hi,
Please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support.
Thank and regards!
nvm, it is stated in listing that due to copyright/trademark that images may show as placeholder. Not sure why you couldn’t just respond with that smh.
Hello is there a way to auto update theme from WP dashboard? or what is the update method
Hi,
Please follow our topic to update theme from dashboard http://support.janstudio.net/forums/topic/updating-the-theme/ use plugin Envato Market.
Kind regards!
Please update the demos to modern standards, theme has really outlived its days and developers seem uninterested in developing this any further. Such a shame for an otherwise good theme.
Hi, the gecko design follow classic and vintage style. If you want modern style, please use our Claue theme.
Kind regards
After the latest theme updates I have problems with variable products that do not display images (example: https://www.biosaborse.it/shop/donna/accessori/cinture-2/cintura-donna-in-pelle-pinko- 1h20wj-y6xf-leather /). Let me know how to fix. Thank you
Hi,
Please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support.
Thank and regards!
Hi, On a shop page like your demo example http://janstudio.net/gecko/fashion/masonry-lazy-load/, how is the sorting by category happening without reloading the page? When I opt to show category + products in Customise > WooCommerce > Product Catalogue, clicking on a category sends the user to a whole new page, like /product-category/clothing/ for example. Thanks
Hi,
I’m sorry it not work on shop page. The category filter only work on custom page with “Products” element of WPBakery PageBuilder https://tppr.me/RWoq4
Kind regards
Thanks for the instructions, that’s exactly what we needed!
Hi,
Our blog doesn’t look quite right. You can find it at http://greenandgrace.com/blog. Could you take a look and see whats going on?
I was unable to login to your help desk and that’s why I am writing here. Sorry about that.
Thanks!
Hi,
Please go to JanStudio > Theme Option > Blog and set layout of blog.
Kind regards
Hi,
There are strange spaces between blog excerpts. Could you take close look? Thanks!
Hi,
the blog still leaves strange spaces between posts, if I wanna add more than one parallel. Attched is the code we have under custom CSS style.
.post-meta .author, .posted-on { display: none;} .jas-blog > div {margin-top: 0;} .jas-blog .posts {margin-top: 30px;} .post-meta { display: none;} .jas-wc-single .page-head::before { background: rgba(51,68,54,0.9); } .sidebar .widget ul.instagram-widget, .sidebar .widget ul.instagram-widget li { padding-left: 0; } .sidebar .widget ul.instagram-widget li::before { display: none; } .widget:not(:last-child) { display: inline-block; width: 100%; } h3, h4, h5, h6 { margin: 30px 0 10px; } .page-head p { font-family: Lato, sans-serif !important; font-style: normal; letter-spacing: 1px; } .page-head .woocommerce-breadcrumb, .page-head .jas-breadcrumb { list-style-type: none; } .product-name .item-thumb { width: 75px; } color : #ffffff !important; } .mc4wp-success{ color : #ffffff !important; } .post a {color: #A98F88} .signup-newsletter-form { border-radius: 0; width: 100%; padding: 0 2px 2px 0; } .footer-1 .signup-newsletter-form input.input-text { width: calc(100% – 107px); }
.mc4wp-alert{.signup-newsletter-form input[type=”submit] {margin: 0;}
Hi,
Please try reset your account on our support forum. The account’s email on our support forum is fanni@greenandgrace.com and send us your site login credentials. We need to check before give you solution.
Kind regards
Hi, i have different sub domains (Separate installation) for different countries like us.storename.com , uk.storename.com , in.storename.com etc… Do I need to buy a new license if I use the theme in subdomain? or single license enough?
Hi,
Thank you for interested in our theme.
If you use our theme for same store with multiple sub domains you only need single license no need to buy new license.
Kind regards
I have new issues displaying the blog and shop pages. I have not changed anything… Can you please help.
Hi,
Please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ . Our support team will check and help you solve ptroblem.
Btw, your support expired so long. Please extend your support. That will support us to develop new features and improve our theme.
Thank and regards
