590 comments found.
Hi! I’ve recently caught up with all the updates but noticed this has broken my shop page! previously all categories were along the top and then products were beneath on their own row however its seemed to have pushed the products up into the categories since I have updated everything 
Hi,
This issue cause by new version of WooCommerce it now mixed products with categories banner on shop page.
You can temporary fix go to Appearance > Customize > WooCommerce > Product Catalog > Show page display > Show products or Show categories not use show products & categories.
Kind regards
Thanks for getting back to me! Do we know when there will be a fix implemented to the theme so Show products and categories can be used again?
Thanks
I’m sorry this issue have a long time but WooCommerce doesn’t fix. It now you have to show categories or show products or you need have one more category to put product in to next line.
Regards
Hi, This theme its awesome, I Have a Pre-sale questions…
It is possible to insert video (from google drive or mediafire) in the quick view of the product?
I try to simplify and speed up the purchase of products (unique products without variation therefore I do not need the page of single product).
I mean…
-I need the product to be added to the cart without visiting single-product page
-Video product could be played in quick view.
Thanks a lot !
Hi,
Thank you for interested in our theme.
I’m sorry our theme doesn’t support add video (from Google Drive or MediaFire) in the quickview.
Our theme only support add video from Youtube, Vimeo but only show on single product page.
Kind regards
Hello,
How do you change the color of the mobile hamburger menu from black to white ? 
Thanks a lot
Regards
And more globally, change the assets like basket design ? thanks
Hi,
1. You can change mobile menu icon in JanStudio > Theme Option > Header > Menu Icon > Upload you image
2. Please choose icon at https://fontawesome.com/v4.7.0/icons/ and http://themes-pixeden.com/font-demos/7-stroke/ i will give you code to change.
Kind regards
My Adder and Potter when I use an element appears twice when standing on a category / store page. After checking with Elementor, it turned out that he had to turn to the template’s support.
The support does not give me access to open a card, even though I enter the purchase code. I would like to have the subject checked.
Hi,
Could you try our support forum again, if cant please send email to janstudio.net@gmail.com.
Kind regards
hi may i ask which your theme(for bulk import) good for alidropship plugin to make a little big shop? does the theme got everything we don’t need buy extra like Email notifications setup eg Sparkpost?
Hi,
Our Claue good for Alidropship plugin to make little big shop. No our theme doesn’t have everything. Some plugins you still have to buy.
Kind regards
Hello, How can I add a product to a blog post ? thanks
Hi,
You can add product to blog post by use page builder and add “Products” element.
Kind regards
Hi, how to use page builder on blog posts ?.. thanks
Hi,
Please follow this screenshot http://take.ms/0vPP3 Kind regards
hello, the screenshot do not work….
Please try this https://monosnap.com/file/vZAz2qdkNuITQnQEyS1KdZERf9JD31
thanks
Hello,
Google maps are not working any more in the theme. It says “Oops! Something went wrong.” Can you guys please help me to fix this as soon as possible.
Thanks in advance
Hi,
Please edit API key in plugins > jas-addons > jas-addons.php on line 125 and change with your API key.
Kind regards
Hi, I want to do a small change: how to change the picture of the Facebook logo (fa fa-facebook) to another picture? www.b-zonder.nl
Hi,
You can change facebook social icon in JanStudio > Theme Option > Social Network.
Best regards
Hey Gecko support, Your “http://support.janstudio.net/” site is not clear, I can’t post a ticket event if I am logged in. So Here I am. Your theme is very cool thank you for the work. My question is : how I can access to the product page code to add some content between the product title & product price ? And how can I customize the product page to add full width reassurance ? thanks ! Gérald
Hi Gerald,
Thank you for choosing our theme.
You can override layout of product page by copy file layout-x.php as product layout running on your site in gecko > core > libraries > vendors > woocommerce > template > extras to gecko-child > woocommerce > extras.
You need create new folder woocommerce ans extras in gecko-child.
Best regards
Problems importing demo please help
I am trying to import the demo content, it shows a 404 error always no matter what demo I choose. I also tried to create a ticket, It just keeps saying sending the password to your email but I havent received anything. Please, help me sort it out ASAP of I want a refund for this product thanks
Hi,
Sorry because inconvenience.
Our team replied you on forum please follow this.
Best regards
Hi.. I need to show about 100 color or image variation swatches for a single product is it possible ?
Hi,
Thank you for interested in our theme.
Yes, it can show 100 colors image variation swatches on single product.
Best regards
I use the “shop categories filter” page and I have 2 problems: - categories have disapeared - on the second part of this page, products appear another time Where can I send you photo f this page so that you can understand better my question?
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
Dear Support!
I translated a Theme to Hungarian language but the “In Stock” it’s always english. Can you help me please?
I’m using Loco translator.
Hi,
Please go to Loco > Themes > Gecko and try translate. If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve your issue.
Best regards
Is it possible to view the sidebar of a product listing page before the products instead of after? Now it’s impossible to view the sidebar widgets because of the infinite scroll..
Hi,
Please go to JanStudio > Theme Option > WooCommerce > Product Listing Settings > Layout and select layout with left sidebar
Best regards
Yes i have a life sidebar, but when i visit the webshop on a mobile device, i firstly see the products instead of the sidebar. The infinite scroll makes it impossible for the enduser to view the sidebar.
Please add below code to move sidebar first on mobile
@media only screen and (max-width: 736px) { . sidebar.first-md { -webkit-order: -1; -ms-flex-order: -1; -webkit-box-ordinal-group: 0; order: -1; }}
Best regards
Thank you but it’s not working yet. the sidebar has no ‘sidebar’ class to it’s div element. It does have the first-md class.
Hi,
Please remove class sidebar. Which version of theme you are running on your site?
I’m looking at the demos that have the currency switcher and this feature doesn’t seem to work, if you select US or EUR it doesn’t update the prices, can you confirm if this will work in the theme before we go ahead and purchase it?
Hi,
Thank you for interested in our theme.
I confirm the currency switcher work well. Please check our demo at http://janstudio.net/gecko/fashion/
Best regards
Hi,
Sorry it now have issue on our server, when user open new page the currency will update. On my local it still work well.
Best regards
Hi, can I change the number of columns in shop Page? from 4 to 3 product per row
Hi,
Please go to JanStudio > Theme Option > WooCommerce > Product Listing Setting.
Best regards
Hi!
I need to update Visual Composer Page Builder but when I download all files & documentation, the plugin doesn’t appear.
How can I update it?
Best regards
Hi,
The update version of Visual Composer will include in new version of our theme. Please wait for us, we will release update new version of our theme in 1-2days later with some new fix bugs.
Best regards
Hi again,
Visual Composer Page Builder is not yet in the zip downloaded from envato “all files & documentation”. I need the update version, however, the plugin folder doesn’t appear in your zip.
Please, now I’m really in a hurry…
Best regards
Hi,
Please go to Appearance > Install plugins an install update recommend plugins.
Kind regards
Hi again,
- in appearance I don’t have the option “install plugins” - All my plugins are updated - I have installed all recommended plugins - When I download all files & documentation from envato, the plugin doesn’t appear.
Please, I need a solution
Best regards
Hi,
Did you update theme to latest version 1.6.8? Please update theme first before update plugin.
Kind regards
my theme is updated and “Appearance > Install plugins and install update recommend plugins” doesn’t appear. How should I update the plugin??
Is it possible to only have a burger menu on the left side and no main menu? Thank you
Hi,
Thank you for interested in our theme.
Yes, it have header layout 1 http://take.ms/ROcoB with only Hamburger Menu on Left site, logo in center and no main menu.
Best regards
PRESALES QUERY: is there an option for vertical tabs on product pages? (p.s. gorgeous theme!)
Hi,
Thank you for interested in our theme.
I’m sorry it now doesn’t have option for vertical tab on product page.
Best regards
I have the very same problem
Hi,
Could you tell me which bug you have?
Thanks
I have installed Loco Translate, and I Follow the steps, but simply does not work. I tried change manually the file wp-content/themes/gecko/core/libraries/janstudio/language/gecko.pot as well, but, one more time, nothing… Can you people fix it to me, please?
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
