590 comments found.
Hi,
Please help me with the following:
1. In the sample data, I cannot see an option to import the “agency” sample data. How can I do that?
2. Where / how can I add a pre-header area (I also want to place there the language selector choice)? Is it a widget? If it is a widget how do I do that? If not, how do I add it?
3. How can I style the search in the mobile menu to be in a box with an input?
4. How do I edit the style of the menu / mega menu the looks of the menu?
5. How can I change or edit the look and style of the mobile menu?
Hi,
Thank you for choosing our theme.
1. Please import fashion demo and after that go to Settings > Reading > Homepage > choose Home Agency
2. Please add your widget shortcode to JanStudio > Theme Option > Header > Header Top Right Content
3. it need more customize code
4. Please use Max Mega Menu and edit style in MaxMegaMenu https://wordpress.org/plugins/megamenu/ > Menu Theme > Menu Bar
5. If you use Max MegaMenu it has option to change Mobile menu in MaxMegaMenu > Menu Theme > Mobile Menu
Regards
Thank you for the prompt reply.
About Question 3 what code is required?
Hi,
This need edit more code in some files so can’t post here. Please hire a freelancer to help you do it.
Regards
Hi, you didn’t mention for Q2 which widget is the one where I configure the pre-header with
Hi,
For Q2 you need use plugin for multilingual plugin https://wpml.org/ and it have short code to put in header top content right in Theme Option > Header
It doesn’t support widget.
Regards
I don’t understand your answer above.
I’m referring to the pre-header as in the agency sample data.
I want to have the same pre-header and have:
1) language drop down 2) social media links
Hi,
1. Please go to JanStudio > Theme Option > Header > and choose Header Layout 3
2. On our demo have social icons and currency switcher. To have language switcher you need have plugin support multilingual and use short code [wpml_lang_selector] and add to Header Right Content http://prntscr.com/lrf25q
3. To show social icons, please go to JanStudio > Theme Option > Social Network and add your social link http://prntscr.com/lrf2to
Regards
Thank you. As to the search button – how can I keep the search button in the header, but I want to only hide it in the mobile Menu – how can I do that?
Hi,
You can hide search button on mobile by add below code to JanStudio > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) { .jas-push-menu .sf-open {display: none;} }
Regards
1. I just tried using the mega menu as you suggested but that’s completely not what is needed. I wanted a way to customize your menu.
2. I don’t want to hide the search button entirely just from the mobile menu but not the from the header. Your solution will hide it completely.
3. Also, I’m trying to add buttons / call outs or slider under the main menu on home page but for some reason there’s a grey placeholder for an image I can’t get around. I can’t place any buttons or elements directly below the menu. Why? How to solve this.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url and temporary admin account. Our team will check and help you solve.
Thanks
Hi, is it possible to add new custom font for typography? I wanted the font ‘Century Gothic’ to be one of the typography options.
And, when viewed using mobile, how can I remove the search icon in the menu but yet showing search icon beside the shopping cart icon in the header?
Hi,
Thank you for choosing our theme.
1. I’m sorry the font “Century Gothic” is commercial font. it can’t include in our theme. If you want to use you have to buy this font and include to child theme and override with CSS
2. Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) { .sf-open {display: block;} .jas-push-menu .sf-open {display: none;} }
Regards
Thank you 
Hi, can I ask, how can I remove the ‘Quick View’ function on the woocommerce product listings?
Hi,
Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
a.btn-quickview {display: none;}
Regards
Thank you!
I have problem to login to the support page.
After seting up username and pasword and adding the purchase code for registration your system is telling me that you don’t recognise my login details, I was trying to restore the pasword but you don’t recognise my email, so I was trying to register again but your system is telling me that this code has been used 
How can I access your support page now? Any ideas?
Hi,
Could you tell me your email you registered on our support forum or username. We will help you reset password.
Thanks
Hi,
We checked on our support system but only see the email contact@marletingkingdom.co.uk. and username is UKMadeFurniture registered today. Is email contact@marletingkingdom.co.uk incorrect? Do you need change email?
Yes, contact@marletingkingdom.co.uk is incorrect, can you please change it for contact@marketingkingdom.co.uk Thank you
I changed email to contact@marketingkingdom.co.uk and update password, please check your email.
Regards
I did not received any email from you. I’m unable to login because I don’t know the password you added to my account.
Hi Daria,
We sent you email with new password.
Regards
Hi!! is there anyway to speed up the mini cart? its taking a lot of time to show up, Thank you!
Hi,
Please create new topic http://prntscr.com/lhrsw5 at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url we need more check before give you solution.
Regards
Buy this themes, you wont regret with the support ticket system.
Everything is perfect. Good investment since they update this regularly.
Thank you so much for kind words!
Hi Can i ask u how to update the themes ? i cant see update notification Thanks
Hi,
Please follow our topic to update theme http://support.janstudio.net/forums/topic/updating-the-theme/
To get notification email when have new update, please go to your account > Settings > Email Settings and follow this screenshot http://prntscr.com/li5zcw
Regards
Anyway i just requestion support from forum.
Hello, I just bought your theme but the layout header doest’n change no matte what I choose. I tried to contact throw your support system, but it’s too complicated.
Hi,
Thank you for choosing our theme.
Please create new topic http://prntscr.com/lhrsw5 at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url we need more check before give you solution.
Thanks
Hello, How to modify the blog post template ? I want to add author, date and minute to read below the post title. Also tags. Thanks Gérald
Hi,
Please copy code at https://pastebin.com/0BXCuRwz to gecko-child > functions.php
and change as you want.
Regards
Hi, it doesnt work, I have this error message : “Vos modifications de code PHP ont été annulées en raison d’une erreur sur la ligne 110 du fichier wp-content/themes/gecko/functions.php. Veuillez la corriger et essayer à nouveau d’enregistrer.”
I cant save the file. Can you help please ? Thanks a lot
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
Its done. Thank you so much for your help. Regards
Hi,
When a user submits a form on the homepage of the website, the page auto scrolls back to the top. How do i disable this?
Hi,
Thank you for choosing our theme.
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
Does this version support WooCommerce 3.5?
Hi,
It now version 3.5.0 of WooCommerce has some bugs. Please wait some days for stable version before update.
Regards
Does this theme come with a price range filter? I need to have customers be able to set their own price ranges.
Hi,
Thank you for interested in our theme.
Yes, you can add price ranger filter on with widget http://prntscr.com/l932ec
Regards
Hi there, google map is not working ?
Hi,
Sorry because inconvenience.
Please change google map API key in plugins > jas-addons > jas-addons.php on line 128.
Kind regards
Thank you for your reply, what to make instead ?
can you also please send the html code for home-fashion-2 slider ?
Hi,
1. This issue because Google no limit access for Google Map for an API so the default API now is overload, you have to change with your API
2. Please get code at http://support.janstudio.net/forums/topic/home-fashion-2-sliders-html/
Regards
thank you for your reply, but those on the home fashion are centered? those that you sent me now are on the left.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our support team will check and help you solve problem.
Thanks
Thank you for your reply, when i try to create an account it redirect me to the purchase code page ( after i entered the purchase code and the system validate it ) it say : Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code.
Hi,
It now have issue with Envato API so it can’t confirm purchase code. Please send your purchase code to janstudio.net@gmail.com we will create account for you.
Thanks
its done
We created account for you, please check your email.
Regards
Hi!! some of my products in woocommerce shows two whishlist icons (hearts) instead of just one? why is that happening? thanks again in advance for your help
Hi,
Please update theme and all recommend plugins to fix the issue.
Regards
I already did, everything is up to date 
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url and temporary admin account. Our team will check and help you solve problem.
Regards
its not letting me register on your website, I added the purchase code but it says that is invalid for some reason, but I bought through here, is there any email I can send you the login credentials so you can take a look at my website? thanks!
Hi,
It now have issue with API of Envato so our support system can’t step 2 confirm purchase code. Could you send your purchase code to janstudio.net@gmail.com our team will help you create account.
Regards
Hi Janstudio Just want to ask how can i hide some of the category in mobile view. Right now we have 3 row of sub category including the images iwant to hide the second row catagory which is the brands and the 3rd is the image.www. littlewren.com
Hi,
Could you please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue (screenshot) and temporary admin account. Our team will check and help you solve the issue.
Thanks
Hi Thanks again for the support, How can I remove the top head with the social media icons? I saw that you mention to go to: Theme Option > Header, Socials Setting, but inside the header section there is nothing with social settings, is there any css code to remove it? thanks in advance for your help
Hi,
Please remove social in Theme Option > Social Network.
Regards
thank you very much for your quick reply you guys are the best! one more thing how can I hide the sorting bar in products categories ( the one that has sorting by price and all that, I managed to remove the sorting options but I got a bar across that I wish to hide, thanks again!
Hi,
Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
.result-count-order { display: none; }
Regards
THANK YOU!!!!!!!!
when i enter purchase code it reads my info, but when i enter my data it says the purchase code is wrong. i cant access support. i have the same issue as the person before me. no photos, media gallery is locked, no color swashes, .... no mobile. email me on notjustabutthe@gmail.com
Hi,
Sorry because inconvenience.
It now have issue with Envato API so it can’t verify purchase code. Could you drop an email to janstudio.net@gmail.com with your purchase code, detail sof your issue and your site url. Our team will check and help you solve the issue.
Thanks
Hi – This theme is not working on mobile. The search bar isn’t appearing, and when you click through products the photos are not appearing. Anyone else having these problems? All plugins and such are up to date.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
I have purchased support, how do I give you a login admin account details securely?
Hi
When you create new topic it have form for you put your site info http://take.ms/olDeZ and this info only our Keymaster and Moderator can view.
Regards
Thank you – I can’t find my Purchase Code and it is not on my invoice – perhaps because I’ve just renewed it? thank you
Hi,
Please follow this topic to find purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards
Hello,
My website wishlist icon is not showing on single product page. But shows well on variation product page. https://www.yuyucollection.com.sg/product/beautymaker-shine-on-lip-plumper/
Also i tried to login to your support account, but it says wrong purchase code. i just purchased it.
Hi,
Thank you for choosing our theme.
Could you send us your site temporary admin account at janstudio.net@gmail.com. Our team will check and help you solve the issue.
Thanks
email sent..
How can I remove the Category Image from the category page only but keeping the navigation text?, I dont want to eliminate all the headers in woocommerce, I used this code that you posted previously (.woocommerce-page .page-head {display: none;}) but that eliminates all the headers including the ones on user pages (my account, donwloads, etc.) I also used this one (.page-head { background: #b59677 !important; padding: 50px 0;}) but it doesn’t matter what color I picked, the theme add some kind of shadow overlay and I don’t want that, can you please help me with this? is the only issue I got and I can’t fix it THANK YOU!
Hi,
You can remove background image by edit this category and remove thumbnail image.
Please add below code to remove overlay
.page-head:before {display:none;}
Kind regards
Hi thanks a lot for your response, super appreciated, but that only eliminates the entire image with the navigation text (the path of where you at) I just want to remove the image but keeping the text of the navigation, How I do that? thanks again
Hi,
Please add more code
.jas-wc .page-head, .jas-wc-single .page-head, .page-head { background-image: none !important; background-color: #b59677 !important }
Regards
awesome! also how do I change the font color on that area? thanks again you’re the best!!!!
Hi,
Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
.page-head h1 { color: #fff; } .page-head p { color: #fff; } .page-head a { color: #fff; } .page-head { color: #fff; }
and change #fff to your color.
Regards
Thanks again! you guys provide the best support!
You’re welcome!
Have a great day!
do you support adding google adsense advertisement banner?
Hi,
Yes, you only need add code to show google adsense advertisement banner
Kind regards
where I ll add code? is there a place to add code in theme options? or is there a shortcode in your theme?
Hi,
You can add in Theme Option > General Layout > Custom Js code or use HTML widget for sidebar.
Kind regards
