984 comments found.
Hi,
Great theme! How can I enable the front end editor for Visual Composer?
Hi joaovribeiro,
Thank you for your compliment! 
We disable the frontend editor because sometimes it conflicts with other js libraries (added by other plugins). You can try using it by removing the vc_disable_frontend function in the gon/framework/init.php file https://prnt.sc/fc6dtt.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there,
First let me say fantastic theme. Really like it. Well done.
One things we are trying to do is make the space between the main content and menu closer together. This is the space were the image is.
The image feature is great but we want to make the content wrapper appear a little higher.
I tried editing some CSS and it does what I want, but the problem is when the browser is resized it gets big again
.breadcrumb-title-wrapper.breadcrumb-v1 { padding: 20px 0 270px 0; position: relative; }
Help would be appreciated
thanks
Hi gberm,
Thank you for your compliments!
You add my custom css after your code
body #main > .page-container.show_breadcrumb_v1
, body #main > .fullwidth-template.show_breadcrumb_v1{
margin-top: -250px;
}Best regards,
Great, that worked. Thanks!
Is this display error true?
No se debería acceder a las propiedades del producto directamente. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/gon/woocommerce/single-product.php'), wc_get_template_part, load_template, require('/plugins/woocommerce/templates/content-single-product.php'), do_action('woocommerce_before_single_product'), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, add_button_ml_frontend_uno, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Por favor, visita Depuración en WordPress para más información. (Este mensaje se añadió en la versión 3.0.) in /home/xxxxxx/public_html/wp-includes/functions.php on line 4138
Thanks!
Hi vitexio,
Did you update the theme to version 1.2.6 or greater which is compatible with WooCommerce 3.0? If yes, please check to make sure that all your third party plugins are compatible with WooCommerce 3.0. To check, you can deactivate the third party plugins one by one. After you figure it out, please contact plugin author for help.
Best regards,
327/5000 Hello good afternoon, I’m starting with your theme and touching the colors I’m not performing the configuration I want, I’ve read something about emptying the plugin cache, how and where does that ?.
I would also like to know if I can make the mega menu as the image I attached. https://drive.google.com/open?id=0B-rch4BpffesV0pkS2dkaWJvYXcGreetings and I hope your help
Thank you
Hi Alrisha2pisces,
If you have installed a caching plugin, it will add a setting page. You go to that page and clear cache (you find and click the button “Purge Cache”, “Flush Cache”, “Delete Cahe” or “Empty Cache”). It may also be cached by hosting (contact your hosting provider to know), CDN and your browser cache.
About menu, you can make a mega menu look like this. Please read our documentation for more information about adding a mega menu http://demo.theme-sky.com/documentation/gon/#menu.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We are always ready to help you.
Best regards,
hi skygroup
setup: header #5 my menu looks like this: menu1 (+sub-menus) menu2 (+sub-menus) menu3 (+sub-menus)
what i’ve tried is to show menu1 as mega/fullwidth. but sub-menus are partially out of the screen. works fine with menu2 or menu3. how could it be solved?
thanks for advice
Hi bluesky007,
You should open a ticket here https://skygroup.ticksy.com/ and give us your website information. We need to check what you did and then we will help you.
Best regards,
Hi
First of all, your theme is great!! There’re so many theme options to play with. But I found myself some difficulties with
1. How can I remove breadcrumb title (Home / ..... / ......) from any pages,products, etc. but still keeping the breadcrumb image.
2. What is the best breadcrumb style 2 image resolution (width x height)?
Best Regards
Hi MuchRoomSound,
Thank you for your compliment!!!
1. With page, you set Show Breadcrumb to No in Page Options box. With product, you need to add the custom css.
.single-product .breadcrumbs{
display: none;
}2. If you enable parallax, your image size should be 1920×650 px. Otherwise, it should be 1920×230 px.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi Skygroup
Thanks for the quick reply.
1. I still like to display the breadcrumb image but prefer to hide the breadcrumb title/link.
2. Thanks for the recommended size.
Best Regards,
Hi MuchRoomSound,
When you hide breadcrumb, the breadcrumb image still show if there is the page title. The breadcrumb image is only removed when you hide both breadcrumb and the page title.
Best regards,
Hey,
Any method for I can add a colors variations please?
regards,
Hi Holker,
You go to Product > Attributes and add the Color attribute and its terms https://prnt.sc/f9psu7. In Product Data box, you assign them to your product https://prnt.sc/f9pu1x.
Please open a ticket https://skygroup.ticksy.com/ if you need more help.
Best regards,
DONE!
Thank you veery much brother..
Regards, MedZ
Hi I have purchased the theme however i can’t activate the slider revolution. I inserted the code provided but it did not work. Gave me an error message of ‘Already activated’.
Can you please advise and help.
Hi allseasonsgifts,
It is a common question. Because you don’t directly buy the Revolution Slider plugin. We bought it with our account (Extended License) and integrate it into our theme. You can use it without activating the license key. We include the license key in package because we want customer to know that we bought it and they have permission to use it. When it releases a new version, we will update and integrate the new plugin version into our theme. For more information, please read this article https://www.themepunch.com/faq/purchase-code-registration-faqs/.
Best regards,
Hi I have purchased the theme however i can’t activate the slider revolution. I inserted the code provided but it did not work. Gave me an error message of ‘Already activated’.
Can you please advise and help.
Hi, I have found countless problems in using this theme for more than a year to this part since the purchase. Now I paid for the support, but I hope that the thing is resolved definitively.
I find myself at:
1. Fail to upgrade the WPBakery Visual Composer plugin2. The theme is in conflict with Woocommerce UI plugins such as WooCommerce Measurement Price Calculator3. and WooCommerce Table Rate ShippingPlease contact me privately to provide you with access credentials to the panel and to resolve the reported issues.
Waiting for a warm greeting. Sara
Hi Sara,
1. Because Visual Composer plugin is a premium plugin. You can not update it by clicking the Update button. First, you delete the current Visual Composer plugin. Then, you go to Appearance > Install Plugins and install it again. For more information about updating the theme and plugins, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
2 & 3. Please open a ticket here https://skygroup.ticksy.com/, explain more about your issues, give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Sir, I have updated WooCoommerce 3 All is working Fine But on Home Page Products Pics are not coming http://www.micollections.net.au. Please tell me what to do
Hi quickwebworks,
In Page Options box, you change the Full Page option to No.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello!!
“Back Product Image” is showing images that are no longer assigned to the product.
Regards
Sorry, it was compatibility with another plugin.
Is there a way to adjust the height on the sub-menu background.
Please see https://ibb.co/ceHpVk
Hi goproflo,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
When searching. How do I search blog entries and pages.
Hi goproflo,
By default, it will search products if you activate WooCommerce. If you want to use WooCommerce, you will have to customize it. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I purchased the theme and got it installed. I am noticing that no matter what I try to do with the posts girds, they all come out looking like this (https://ibb.co/dfwhY5). I have tried.
Deleting / reinstalling visual builder Deleting / reinstalling theme Deleting / reinstalling all plugins Checking multiple browsers
Please assist. Maybe I am overlooking something.
Hi goproflo,
It may conflict css. Please try adding the custom css below
.vc_grid .vc_gitem_row .vc_gitem-col{
padding: 20px;
}You can also use our TS Blogs shortcode to display your blogs.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
still no. Also wondering how I can search posts and pages in addition to searching products.
Hi goproflo,
We saw your ticket. We will help you on it.
Best regards,
Hello,
Have an issue when logging into a Dokan Pro Account.
When I log using the Top Bar Login pop-up, I get the My Account Dashboard (page) with no link to the Vendors Dashboard.
However, if I log in using the my-account page, I go directly to the Vednor’s Dashboard with no way to get to My Account Dashboard.
Let me know if you need more details or a link to my Demo system. I can be contacted at cbrittain@entangledweb.com.
Thank you.
Hi entangled,
Please read this article https://skygroup.ticksy.com/article/10704/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Maginvst
And please, dont be real BULGARIAN. PURCHASE THE THEME!!! Respect the developer.
I am ashamed to live in the same country with you … but… its normal … Euro-gypsy style
Hello, Just to ask how can i use boxed layout for the product page like in the demo ex: http://demo.theme-sky.com/gon/shop/cras-im-variable-2/?options=0-1-0-0-0 In the theme in header options i chose the boxed layout for Breadcrumb Options but still the product looks like these : https://gsm1.bg/produkti/iphone/kalafi-iphone/totu-design-wen-series-iphone-7-plus/ Thanks in advance!
Hi Maginvst,
They are the same layout. If you need help, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Hello, Just to ask how can i use boxed layout for the product page like in the demo ex: http://demo.theme-sky.com/gon/shop/cras-im-variable-2/?options=0-1-0-0-0 In the theme IN header options i chose the boxed layout for Breadcrumb Options but still the product looks like these : https://gsm1.bg/produkti/iphone/kalafi-iphone/totu-design-wen-series-iphone-7-plus/ Thanks in advance!
Hi, I just bought this theme. I am able to import DEMO CONTENT as per your document. BUT website does not show content as per your demo. Please help. http://shop.albrandz.net/. Please help urgently. Thanks
Hi ahmad80,
Did you use Gon Importer to import our demo content? Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
If you want to install exactly the same as our demo, you can install the full demo package. You go to here http://downloads.theme-sky.com/ and enter your purchase code. It will give you the download link.
Best regards,
Yes, i use GON Importer but it DID NOT work. This is not one click theme. We install Demo Content, Theme Options, Widgets, Revolution Slider. Purpose buying this theme to import and use and not to customize to match your theme.
Hi ahmad80,
I think there is a problem when you import our demo content. If you want to install exactly the same as our demo, you can install the full demo package. It is easy to install. You can download it here http://downloads.theme-sky.com/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
