984 comments found.
Hi,
How can I make the header always sticky? I want it to always stay at the top.
Thanks!
Hi joaovribeiro,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there,
I want to buy this theme for my WP website,But I found this little option link (Clear selection) is very ugly And the location is also very strange, Can i modify this?Like become a button or something else….
Thks!
Hi growdesign,
We can give you custom css to make it become a button as you want. After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello! I’m loving the theme, my website is getting amazing! But I have one question, I installed the demo content and then deleted things I didn’t wanted. But now I want to add that tab “Shop by category” in the menu like home supermarket demos. How can I do it? Thanks
Hi yantrindade,
First, you need to select the header layout which has vertical menu in Theme Options > Header tab. Then, you go to Menus and select menu which you want to be vertical menu. You check the Vertical Navigation option https://prnt.sc/fm8zcc.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello I saw that there are only 3 PSD files
I could have other PSD stp?
Thank you
Hi AD-DIGITAL87,
Please open a ticket https://skygroup.ticksy.com/ and send your request in there. Our support team will help you.
Best regards,
Hello, when i click the arrows on carousel TS PRODUCTS SLIDER it doesn’t do anything, even on your demo page. Can you check this out?
Hi farmaxrd,
It works fine on our demo. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will check it for you.
Best regards,
You’re right. My bad. Maybe was the browser. Thks!
Hello again, ts products slider is not recognizing the “limit” quantity to shown. i put a limit of 100 to make sure of showing all, but from 13 products it only shows 5. www.cortespremium.com
Hi farmaxrd,
It may be limited by Product Type and Product Categories which you set https://prnt.sc/fn4c1l, https://prnt.sc/fn4c4r. Please check them again. If it still does not work correctly with you, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin account and the link where you add TS Products Slider. We will check it for you.
Best regards,
I have the theme installed but when I hit My Account in the top menu or the Login button it just goes to the page it is on. I cannot reset the right links to the My account page or the Login page. Is there a way to fix that? Thanks!
Hi gxcdesign,
Because you didn’t yet assign My Account page in WooCommerce Settings. You go to WooCommerce > Settings > Accounts tab and assign it as my screenshot https://prnt.sc/fkcd7v.
For more information about WooCommerce Pages, you can read this article https://docs.woocommerce.com/document/woocommerce-pages/.
Best regards,
My goodness, I feel dumb. Thanks so much and great theme!
OK, that worked but now there is no button to register. I have registration open, and set to show up on the My Account page to either login or register but the register button is not appearing below where they enter their email and password.
Hi gxcdesign,
Because your password is Weak. You need to enter a Stronger password. If you want to remove Password Strength Meter or change it, this plugin may help you https://wordpress.org/plugins/wc-password-strength-settings/.
Best regards,
Is this v1.2.9 Compatible with Wordpress 4.8 and Woocommerce 3.0.8?
Oh, I had a same question for woocommerce 3.0.8., but how about wordpress 4.8?
Hi warezio2,
The current theme version works with WordPress 4.8 and WooCommerce 3.0.8
Best regards,
Hello, Works with WooCommerce 3.0.8?
Thanks.
Hi vitexio,
Yes. Our theme works with WooCommerce 3.0.8. You can update it.
Best regards,
Hi,
I need to use a custom font just for 1 heading on the site, so I thought I would just change H6. I have uploaded the font in the child theme. /themes/gon-child/fonts
Then I added the following to the stylesheet but nothing is happening.
@font-face { font-family: WCManoNegra; src: url(http://www.suo-creatives.com/wp-content/themes/gon-child/fonts/WCManoNegraBta-webfont.woff); font-weight: normal; }
.h6 { font-family: WCManoNegra, Arial, sans-serif; }
I’d be open to adding it a different way as I only want to use this font once on this page.
http://suo-creatives.com/what_is_suo/Cheers Kate
Hi Kate,
You should not add the full url. Because it is blocked by browser. You use the code below
@font-face {
font-family: WCManoNegra;
src: url(fonts/WCManoNegraBta-webfont.woff);
font-weight: normal;
}If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi there, its not the theme i thought it was, and it doesnt meet my requirements, can i please get a refund 
- Thanks
Hi mediehusethirtshals,
You send a request here https://themeforest.net/refund_requests/new. I will approve it for you.
Best regards,
How would I change the background image on the following page layout. – https://goo.gl/vCLoAL
Hi goproflo,
I don’t understand your question. I don’t see any background image on this page. Please open a ticket here https://skygroup.ticksy.com/ and explain more. Our support team will help you.
Best regards,
Hi there,
I am looking for a way to have the custom products tab appear before the additional information tab on the products page.
I would like this to be the default that is open on the page.
Help would be appreciated.
Thanks!
Hi gberm,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello Skygroup, please just before I purchase this theme, just 2 questions,
1. can you please suggest a plugin or method I can use to incorporate “ewallet”. Just an integrated wallet for customers to store credit and use to pay for products, if when they purchased, they have balance, I can easily credit their wallet. I have an example of what I am saying and the plugin name is User Wallet System on this link https://wordpress.org/plugins/user-waller-credit-system/ please let me know if it is compatible or your suggestions.
2. Also, when I purchase, how do I update my website when a new update comes? Thank you.
Hi sholove,
Thank you for your interest in our theme!
1. We didn’t yet test User Wallet System plugin. Also, it was last updated 1 year ago. So it may not be compatible with WooCommerce 3.0. Another customer uses Yith WooCommerce Account Funds plugin with our theme https://yithemes.com/themes/plugins/yith-woocommerce-account-funds/. You can contact Yith team, request a trial version and try using it.
2. You can read our documentation for more information about updating the theme http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
Best regards,
Hi
- How can I change the size/color of the discount sign in my shop?
- How to change the cart icon? And what size will you recommend?
Best Regards
Hi MuchRoomSound,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information, explain more or give us some screenshots about your issues. We will help you.
Best regards,
Hi. I want to remove the title text from search results page. Where do i find that.
Ex: it says Search results: “xxx”. I want it just “XXX”. Can you please tell me where to edit it. Thanks!
Hi karanskumar,
Please open a ticket here https://skygroup.ticksy.com/, our support team will help you. If it is the first time that you create a ticket, please don’t forget to give us your purchase code.
Best regards,
Hi, your theme is awesome, really, thank you for it!
But I have a problema, when I see my web on iPhone, iPad, Macbook Pro, etc, it looks very good. But when I see it on an iMac, the logo and menu disappears…I don’t know what it’s going on, can you help me?
Thank you.
Hi ozvaladez,
Thank you for your compliments!
Please try clearing cache on your iMac. If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us a screenshot which you take on your iMac and your website information. We will help you check it.
Best regards,
I have problem in slider
Hi ariamehr,
Please open a ticket here https://skygroup.ticksy.com/, explain more about your problem, give us your website information and your purchase code. Our support team will help you.
Best regards,
Hello good day, I have a question regarding the header where the client area is located. I wanted to know how? Edit the name and link page and know if you can Know if I can add another button?
Thank you so much
regards
Hi Alrisha2pisces,
They are used for plugins: WPML, WooCommerce Multilingual and Wishlist. When you install WPML and WooCommerce Multilingual plugins, it will show languages and currencies which you set. You can remove them by going to Theme Options > Header tab. You find the Header Language and Header Currency options and disable them. If you want to add a new button, you will have to customize the header template file. You can add the code as shown in my screenshot https://prnt.sc/fdaq0u. For more information about customizing the header template, please read our documentation http://demo.theme-sky.com/documentation/gon/#header-customization.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hello my WooCommerce Grid / List toggle is gone. you can tell me setting
Hi smlclick,
You go to WooCommerce > Settings > Products > Display. You find the Catalog view option and enable it https://prnt.sc/fd7zmu.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I have already spent a few hours configuring the parent theme and adding content and pages in wordpress and now I need to change the header. Do I upload the child theme and activate it? Before I upload do I move the header files across? If I do that do I lose any work I have already done?
Hi tajcreative,
You should activate the child theme before you configure anything. If you activate the child theme now, your Theme Options, Widgets and Menus will be reset. Because these settings are used for the current theme (the parent theme name). After you install the child theme, you will move the header template file to the child theme and customize it. For more information, you can read our documentation http://demo.theme-sky.com/documentation/gon/#header-customization.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
