984 comments found.
Hi, if I buy your theme and don’t konw how to fix the theme ,can you help me setup it?
Hi Jackson,
We will help you if you need help.
Best regards,
Hello, Do you have a Support/Tickets system where I can send you support? Thanks
Hi AxiomaX,
You can open a ticket here https://skygroup.ticksy.com/. We will help you.
Best regards,
How to make popup image on a link?
Hi Lostnoire,
Do you want to create a popup? If yes, you can use the Layered Pop plugin https://wordpress.org/plugins/layered-pop/. You can see demo here https://layeredpopups.com/. If it is not what you want, please explain more.
Best regards,
can you show me some customers website use your theme, I want see if I also can use your theme setup my website successfully.
Hi Jackson,
We don’t have permission to share the links of customers. Some customers don’t like this. You can find the links which customers post on this comment page.
Best regards,
I don’t want exactly same as your demo, I just want the frame same as the demo super market, but the post and products and information need myself. can I use click one setup? and how to contact with you , Email seems can’t send only can receive.
Hi Jackson,
The one click function will import all home pages, some posts, products, .... So if you want only the frame of the supermarket home page, you can copy the page content from our documentation http://demo.theme-sky.com/documentation/gon/#home-pages and then edit it.
If you need help, you can open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi sir, I’m very interested in your theme, can I click one setup? I mean fix it samilar as your website ,but the post and products is mine.
Best regards, Jackson
Hi Jackson,
Thank you for interest in our theme!!!
We provide the one click import demo content function. But all demo images were replaced by the placeholder images because of themeforest policy. If you want to install exactly the same as our demo, we will give you the full demo package.
Best regards,
Hi Guys – I purchased the theme back in feb in an account which is no longer active and so my support has run out but I want to change the theme layout from Home Sidebar to Special Collection – I have changed the header style in theme options but the menu is still on the left hand side – could you please tell me how to change the layout??
Hi websiteprojects123,
You purchased our theme in feb. It means that you are using an old theme version. Did you update the recommended plugins? If yes, please downgrade them. Because Yith WooCommerce Compare plugin has recently updated and it causes an ajax error with the old theme versions (Theme Options also use ajax to save options). To use Yith WooComerce Compare plugin 2.1.0, your theme version has to be 1.2.1 (current).
Best regards,
Hello, We installed gon on our shop http://bst-cuir.fr/ and are satisfied. But FIRST for some time, the homepage no longer works perfectly. If you scroll vertically it scrolls too fast to be read. How to deal with that?
AND When we want to add a slider of poduit, it appears in a table-cell with a height much too great (.fp-tableCell { display: table-cell;...). how can modify or avoid the display in tablecell ?
Thanks for your great theme.
Jérôme
Hi Jérôme,
Because you enable Full Page on your home page. You edit your home page. In the Page Options box, you find the Full Page option and set it to No as my screenshot http://prnt.sc/d5gxkq.
Best regards,
Perfect !! thanks for the fast, good service!
Hello, I’ve been having errors in the website and it shows only a white screen, checked the error log it says: WordPress database error Duplicate key name ‘location_type_code’ How can i fix this? Thanks!
Hi thinkbit,
First, it is a bug of WP. Please read this topic https://wordpress.org/support/topic/database-error-duplicate-key-name-location_type_code/. Second, it is just a warning and doesn’t cause a white screen. Please remember that what did you do before (install a new plugin, make some changes, ...)? It may cause a white screen. If you still can not find the problem, please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin and FTP accounts. I will check it for you.
Best regards,
Dear sir.
I ve purchased the WP theme Gon, but I ve problem to display the TS Deal product Slider and TS Products in Category tabs, I can only use to display TS Product Slider.
This is the work page: http://gesemweb.net/tienda1
Thanks
Hi nonopp,
The TS Product Deals Slider shortcode displays products which are on sale and set the date. In the Product Data box, you enter Sale price. Then, you click the Schedule button and set the date below. Please see my screenshot http://prnt.sc/d6p87j.
About the TS Products In Category Tabs shortcode, I see it is working on your site http://prnt.sc/d6p97m. With this shortcode, you have to select at least one category. Please see my screenshot http://prnt.sc/d6p9y4.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
Hi, please fix the theme, in ther last update iI have found this error:
And it is issue with file /httpdocs/wp-content/themes/gon/framework/vc_extension/templates/vc_tta_global.php line 19:
Fatal error: Call to undefined method WPBakeryShortCode_VC_Tta_Accordion::enqueueTtaStyles() in /var/www/vhosts/*/httpdocs/wp-content/themes/gon/framework/vc_extension/templates/vc_tta_global.php on line 19
Here is this line:
$this->enqueueTtaStyles();
So, i’ve commented this line and all is fixed. But please test your theme. According to the function name function should add some css styles.
Hi fralang,
Because you update the theme without updating the Visual Composer plugin. To update the Visual Composer plugin, you go to Plugins and delete the current one. Then you go to Appearance > Install Plugins and install it again.
Best regards,
Hi skygroup team,
i’m actually interested in your Gon theme,, but i do found other author’s whom sale it cheaper than yours ,,according to other buyers reviews i found you maybe better in support ,, so will you high light things to me why should i choose you ,, coz there are many other options ,,like many Gon authors and many other nice looking eCommerce themes
so would you also kindly answer my below dots and get reply to me ASAP
is this life time update?is it automatic or?
during my checking in your default demo i found some products have countdown value,,so i was wonder do your theme include countdowns service or file plugin??
*can i use the theme for multi website’s ??during different hosting?
thanks in advance i hope to get your answer very soon because im planing to begin creating my eCommerce store
best regards, Waleed ALmoharbi
Hi Waleed,
Thank you for interest in our theme!!!
Yes, we will update the theme when we need to add the new features, update plugins which we included or make it compatible with the new version of plugins. After we upload the new theme package, you will get a notification via email. You can check our changelog and consider to update the theme or not.
Countdown is included by us. It is located in our plugin.
One regular license is only used for one website. If you want to use our theme for multi websites, you will have to buy multi licenses. For more information about license, please read this article https://themeforest.net/licenses/terms/regular.
Best regards,
www.myshoppingbd.com My home page can not response properly . how can I fix these please?
Hi muddinrefat,
I see it responses properly. But you are enabling Full Page on your home page. If it is what you mention, you can disable it in Page Options > Full Page option. Please see my screenshot http://prnt.sc/d5gxkq.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
Thank You , Its work 
www.invitationemporium.co.uk
- my product filter doesn’t work
- when trying to remove product from drop down cart in nav, the product won’t remove.
how can I fix these please? my web team are saying the theme is built poorly?
thanks,
Hi cj_macx,
It is not the problem of my theme. Please see this screenshot http://prnt.sc/d56n5o. Ajax return 302. It should be 200. So you can not remove product from cart. Please tell your web team about this. They should check their configuration, custom code. If they can not find the problem, please open a ticket here https://skygroup.ticksy.com/ and give me your hosting cpanel account. I will check it for you.
Best regards,
Hello! I have some questions In the detail of a post, how can I add a widget between the breadcrumbs and the content of the post? The same for the search result of a category of products and the detail of the product Sending marked areas in my images for better reference
https://postimg.org/image/t782axlx3/ https://postimg.org/image/4uh6ybftf/ https://postimg.org/image/6gr5tt33x/Hi gamezornelas,
You have to customize the template files. You customize the following files: single.php (Blog detail page), woocommerce/single-product.php (Product detail page), woocommerce/archive-product.php (Shop/Product Category page). If you have activated the child theme, you can copy these files to your child theme and then edit them.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you.
Best regards,
Hello, I am considering about buying your Eshope but I just want to ask a few questions. I need to make the customer create a personal profile and upload pictures from his/her library device and he/she would have a wish list and product list. So, is this possible? Please response as soon as you read this message.
Thank you.
Hi man,
If you want to create a marketplace, you will have to install the third party plugin. Our theme support the Dokan plugin. It allows user to create a seller account and then upload their products. For more information, please contact plugin author here https://wedevs.com/contact/.
Best regards,
This is perfect. Thanks.
Hello, im trying to change the vertical menu background color in the theme option panel, but it doesn’t change. Then i’ll do it via custom css code and is not changing neither.
Let me know what i need to do. Thanks. Great theme.
Hi farmaxrd,
It is the Sub Menu Background Color option. But please note that this option is also used for the sub menu of the main menu. If you want only to change the background color of the vertical menu, you can use my custom css code below
body .vertical-menu-wrapper .vertical-menu
,body .ts-header .menu-wrapper .vertical-menu > .menu .sub-menu{
background-color: #fff;
}
body .ts-header .menu-wrapper .vertical-menu > .menu .sub-menu a:hover{
background-color: #fbfbfb;
}If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We are always ready to help you.
Best regards,
Hello, on my site I have installed the theme Gon but I can not install two plugins: – WooCommerce Table Rate Shipping – WP All Import – WooCommerce Add-On
The first if I install it breaks my site, while the second one second remains active, and then disable itself alone.
I updated the upgradeable and versions of both seem compatible, what can I do to solve these problems?
Thanks, S.
Hi, on my site I have installed the theme Gon but I can not install two plugins: – WooCommerce Table Rate Shipping - WP All Import – WooCommerce Add-On
The first if I install it breaks my site, while the second one second remains active, and then disable itself alone.
I updated the upgradeable and versions of both seem compatible, what can I do to solve these problems?
Thanks, S.
Hi AgenziaStile,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
I am unable to change the layout at the customize settings and also activate the visual composer and the slider to receive updates.
Hi itxbs,
What layout do you want to change? Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about this. We will help you.
About Visual Composer and Revolution Slider, you can not activate license because we bought them under our account (Extended License) and integrate them to our theme. You can use them without activating license. If they have a new version, we will update them for our theme. For more information about Visual Composer license, you can read this article https://wpbakery.atlassian.net/wiki/display/VC/Licensing.
Best regards,
