984 comments found.
Why your footer demo not include in import demo content ?? I am frustated to create footer.. You should make video tutorial to help us.. I see in other comment have problem too with footer
Hi kimzaqinew2014,
The footer content should be imported. You go to the Footer Blocks page. You will see all demo footers in there http://prntscr.com/adbmfh. If the footer does not show up, you should go to the Widgets page. You check to make sure that you selected any footer to show as my screenshot http://prntscr.com/adbnd8. For more information about creating the footer, please read our documentation http://demo.theme-sky.com/documentation/gon/#footer.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I’m always ready to help you.
Best regards,
Please Help Me,, How To Make Demo Like Your Demo.. http://prntscr.com/ad53g3
I am very frustated whit your footer.. its very difficult to create
Good morning, I purchased a couple of weeks ago the theme gon but the revolution slider version Lookbook (vertical) shows me a blank body page.
I tried to enter the license code in the downloaded documentation but wordpress telling me it is registered jet (Item Purchase Code: f76bbceb-33e0-4791-9617-12836df19f07).
The theme has been uploaded to the site and ask www.superficidistile.it support as soon as possible.
Waiting for comparison greet you cordially .
Hi AgenziaStile,
Thank you for using our theme!!!
The problem is not the license of the revolution slider. I think you don’t select any slider to show. You go to the page editor. In the Page Options box, you check to make sure that you selected a slider to show as my screenshot http://prnt.sc/ad1pra. If you can not figure it out, please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
Hi, unfortunately due to upgrade to wp , he has lost much of my work and I would restore the slider as the previous one. I view the pictures that I used in the past in Media, but in home don’t see it anymore. I set the Page Option as you suggested, but still do not see it as your demo lookbook. Can you help me?
TY, S.
Hi AgenziaStile,
Did you just update WooCommerce 2.6? If yes, did you also update database after updating the plugin? And did you update our theme to version 1.1.6 or greater? You should open a ticket https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
Hi. for product options, when selecting colors, does this theme support so that the corresponding image of the product of the selected color be displayed. For example selected Red product color option, will change the product image to Red. Many themes are able to do this. I’m sure you get what I mean.
Hi AmeenzNet,
Yes. This is the feature of WooCommerce. You create a variable product. Each option is a variation. You can select an image for each variation. For more information about the variable product, please read this article https://docs.woothemes.com/document/variable-product/.
Best regards,
Do you have any example from you available product with this feature? I couldn’t find any.
Hi AmeenzNet,
You can check this product http://demo.theme-sky.com/gon/shop/cras-im-variable-2/?options=0-1-0-0-0. You select the first color. Then, you select the Large or Medium size. The product image will be changed.
Best regards,
Nice example. But I was looking for something like when I select a color option, the product image (color) will change corresponding to the selected color.
Hi AmeenzNet,
I have added a new example for you. You can check it http://demo.theme-sky.com/gon/shop/variable-product/.
Best regards,
Nice working! I noticed the cart area the X (Remove this item) is hidden to the right on mobile version (iphone). I had to swipe the cart to see the X. Any fix for this?
Hi AmeenzNet,
It is the template of WooCommerce. Because it is a table. So, it will be added the horizontal scroll bar on mobile. If you don’t like the horizontal scroll bar, we can hide some fields on mobile for you. This is the demo of WooCommerce http://demo.woothemes.com/. You can check it.
Best regards,
Hello Gon Team, Please help me to find this search shortcode so that i can place in anywhere in the post
http://prntscr.com/ad160uthanks
Hi CVESolutions,
Thank you very much for using our theme!!!
It is not a shortcode. It is called by the ts_get_search_form_by_category function in the header.php file. If you want to create a shortcode for it, please open a ticket here https://skygroup.ticksy.com/ and give me your FTP and WP admin account. I will help you customize it.
Best regards,
Hi Skygroup Team,
I like the theme a lot, it is realy easy to set up a good looking and funktional webshop.
But i have one request and one issue 
First of all, is there a way to disable the Zoom function in the Blog (TS Blogs – Mantion)
and the second on is a little bit more complex in germay you have to enhance the checkout with some more information. If i install the most common Plugin here in germany (https://wordpress.org/plugins/woocommerce-germanized/) the checkout looks very clutterd… if i activate the 3 step checkout, the checkout gets complitly useless ;(
You can reach the shop at http://ofbattlesanddice.de i gusse duo to the english/german mix you will be able to reach the checkout and see my issue
If you have any questions you can contact me any time.
Best Regards
Henry
Hi Henry,
Thank you very much for using our theme!!!
To disable the Zoom function on the blog page, you can add my custom css below.blogs article .thumbnail:hover figure > img, .blogs article .thumbnail .owl-item:hover > img{
-webkit-transform: scale(1);
-moz-transform: scale(1);
-ms-transform: scale(1);
transform: scale(1);
}About the checkout page, I see you installed the cache plugin and minified all css, js files. Sometimes, this is the problem. Please try deactivating the cache plugin and check again. If the problem is not solved, please open a ticket here https://skygroup.ticksy.com/ and give me your FTP and WP admin account. I will help you check it.
Best regards,
How would i go about making ts-single images that are background images? And i ran into a minor issue with mobile responsiv layout, the order of the boxes im using on saleh.dk/snaps-bornholm frontpage is wrong, is there a way to change the layout on mobile? i can use change it by nesting the divs correctly but dont ahve that option here., by wrong i mean like this http://prntscr.com/ab0n8l
Hi salehdabab,
If you want to add a background image, you won’t need to use the single image shortcode. Just add a background for your column or row as this screenshot http://prnt.sc/ab1xl4.
Because Visual Composer will display the content of the first column before displaying the content of the second column on mobile. So you can not rearrange the elements on mobile. I suggest that you use my trick . You will duplicate some elements and arrange them. Then, you edit the columns. On the Column Settings panel, you select the Responsive Options tab. You will see the Hide on mobile? option. You can set it to hide or display on mobile. You will hide some columns and display some columns on mobile http://prnt.sc/ab22q7.
Best regards,
Hey, Smart trick ill try and do that and hopefully get the wanted result, Thanks again!
hi, first nice theme!
I have a problem with the vertical menu, i made a new product category in woocommerce, but when i try to put on the vertical menu (shop by category) Dont appears the product category options, or a made something wrong?
http://imgur.com/jJp9ncDGreetings
Hi andante-cl,
In the menu editor, you click the Screen Options button on the top right corner. Then, you find the Product Categories option and check it as my screenshot http://prnt.sc/aaogba.
Best regards,
so easy! thanks for the reply and help
Hello, If i want my row/collums to react like this http://prntscr.com/aa773j what would i have to do? so the blue box starts right under the red and white box on the right.
And how come is there white gaps between my boxes Seems to only occur in chome.
http://prntscr.com/aa7brzIm using the correct sizes 480×360px same as on the original design i have not changed any code.
Hi salehdabab,
You add a row into your column and configure as my screenshot http://prnt.sc/aa7xp3. To remove margin between columns, you can add the extra class fix-column-no-margin banner-no-margin into your row as this screenshot http://prnt.sc/aa7yre.
Best regards,
.... This is strange the gaps seems only to appear in chrome browser
Hi salehdabab,
The margin between columns was removed. The gaps are the margin of row. In the Row Settings panel, you set margin to 0 as my screenshot http://prnt.sc/aa8txa.
Best regards,
Thanks again, if i wanted to make a button like this on a ts banner, http://prntscr.com/aa9nhd should i just add the html code in the text edit field http://prntscr.com/aa9nz5 and custom design it with custom css on the frontpage, or is there a better solution?
Hi salehdabab,
You have to add the html code and custom css.
Best regards,
I can see your theme already comes with fontawesome fonts, but when i try and add http://prntscr.com/aaa6l3, it just deletes whatever is in the div when i save the changes, any ideas how i would go about adding it then?
Hi salehdabab,
Because Visual Composer removed the empty html tag which is in the div tag. You can use my css code below..banner-content .link-container:before{
content: "\f178";
font-family: FontAwesome;
display: block;
width: 100%;
text-align: center;
}Best regards,
Thanks
Next issue is with the same thing, when i try and make my div into a link in visual composer it just does this to it moves my link code to another line, what is the fix for this? http://prntscr.com/aam85e i need the whole div to be a link
Hi salehdabab,
This is the problem of the Visual Composer plugin. I have commented on their item. You can read their response here http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?#comment_12527961.
Best regards,
Thanks a lot, great support as always here, i’ll wait for their response
Hi, Is it possible to not show page title and breadcrumb on product page? and How to resize product thumbnails in ts-slider & single product image thank you
Hi nchansawas,
It is possible. On the Page Options box, you set the value of the Show Page Title and Show Breadcrumb options to No as my screenshot http://prnt.sc/aa4u8b.
To change the size of product images, you go to WooCommerce > Settings > Products > Display. You will see the Product Images section as my screenshot http://prnt.sc/aa4v4x. After changing, you need to regenerate thumbnails. You can use the Regenerate Thumbnails plugin to do it.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
Thank you for your fast reply
about add product there is no Page options in Edit Product page
Hi nchansawas,
I thought you want to disable the page title and breadcrumb on the shop/category page . To disable the Page Title on the single product page, you go to Theme Options > Product Details tab. You find the Product Title option and turn it off. There is no option to disable the breadcrumb on the single product page. Please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will customize it for you.
.single-product .breadcrumb-title-wrapper{
display: none;
}
.single-product #main > .page-container.show_breadcrumb_v1, .single-product #main > .fullwidth-template.show_breadcrumb_v1{
margin-top: 0;
}Best regards,
Thank you very much
Hi there if I import the demo content does over ride the existing content I have?
I’m doing a website redesign using your theme so what I did is i installed Gon on a test server imported current cleint’s site’s content but I lost some of the themes nice layouts, no nice footer 
I wonder if it would faster to now just import the demo content but I’m worried it could override the current content that I already imported. Thought?
Hi Tat7,
Thank you for using our theme!!!
If you import the demo content, it will not override your existing content. It only creates the new content(page, post, ...). But some configurations may be changed. So you should backup your site before importing.
Best regards,
Awesome, thanks for such a prompt response! And for making such a great theme!
PLEASE Improve performance…
https://results.sitespeed.io/5f72-2016/1/26/275d0a35-6941-45ea-9f13-fef198a78be6/index2.htmlHi man,
Thank you for checking!
You should also check on pingdom http://tools.pingdom.com/fpt/#!/YDqvR/http://demo.theme-sky.com/gon/ . The load time also depends on the server configuration and its location . My server is located in US.
Best regards,
Why your theme need 19 fonts per page? 
21 Images scaled by the browser
78 images per page
6 JS synchronously inside head
36 JS files per page
Hi man,
We only use Google Fonts. Please see my screenshot http://prnt.sc/a8u201. You can see there are only 4 fonts. You can also reduce them by using the same font.
This is a woocommerce theme. It needs to display many product images, banners, icons. It depends on the page content. If you don’t like, you can remove them
This is a wordpress theme. It needs to work with some or many plugins. Each plugin has its own js/css files. You can delete plugins if you don’t need.
You can check other similar themes. Their files may be more larger than our.
Best regards,
But each font have any sizes… Total is 19 fonts… Images scaled by the browser is bug, img tag have not width and height attribute…
Hi man,
Each Google font has some font styles https://www.google.com/fonts. Most users need them. If you don’t need, we can customize it for you. Because some images are added by html in wp admin. You can change their attributes.
Best regards,
Hi,
I have a question on how the instant search is working.
When I do a product search, I get the most relevant products displaying in the AJAX box. But when I click to view all the products with the search, some random products are shown above these (maybe have similar content keywords or related items).
Could you advise on what could be causing this and how to fix it so the most relevant items are shown?
Thanks.
Hi jimishabir,
The instant search queries the product title and product content. I have checked it again. I don’t see any random product is shown above the search results. If you installed the third party plugins, you can try deactivating them and check again. If not, please open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you check it.
Best regards,
Hello,
LOVE your theme! It is beautiful and very functional. Thank you
My question is about the “product-group-button three-button” shows: cart – wishlist – compare icons
What is the path so I can change out the “cart” icon image to something else like an “eye” because I have Supermarket setup to go over to an affiliate site?
Thank you very much
Hello again.
There are “Infinite Scrolling” plugins that work with Woocommerce. I have tried about 6 and they are not working with your theme.
I want to make the home page and it would be nice the category pages into Infinite Scrolling pages with a “paginated series” (so it will be SEO Friendly) explained by Google Webmaster Trends Analyst, John Mueller: https://googlewebmastercentral.blogspot.com/2014/02/infinite-scroll-search-friendly.html.
If you know which Infinite Scrolling plugin works with it, please tell me and it settings.
Other wise can you please tell me the info for the below:
Navigation Selector:
Next Selector:
Item Selector:
Content Selector:
Maybe you can add the Infinite Scrolling feature option in the next version.
Thank you
Hi Cheryl619,
To change the cart icon, you can use custom css below.woocommerce .product .thumbnail-wrapper .product-group-button .loop-add-to-cart a:first-child:before{
content: "\f06e";
}You can use the YITH Infinite Scrolling plugin. It works with our theme. About settings, please see my screenshot http://prntscr.com/a7js11. If there is any problem, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you check it.
Best regards,
Thank you very much , will try both.
Thank You! Thank You! They both worked perfectly. XOXO
Ok, I spoke to soon.
The YITH Infinite Scrolling is working, but when it is activated to work the Homepage products “slide-over shadow” with the 3 “product-group-button” on it, does not show.
What is weird is that the YITH Infinite Scrolling and the slide-over shadow with the 3 “product-group-button” is working and showing on the product category pages.
The last few product images will not load on the category page.
I will send you the website info.
Hopefully you will just integrate YITH Infinite Scrolling Pro with the paginated series for SEO into the theme.
It would be a great enhanced feature with this beautiful theme.
Thank you
Hi Cheryl619,
I have checked the YITH Infinite Scrolling plugin again. I don’t see any problem. The category page works fine. All product images are loaded. On the home page, the product buttons also work fine. I will wait for your ticket. Please don’t forget to give me your WP admin account
Best regards,
The eye image “f06e” went away yesterday. Now just showing the number instead of the eye. Bad as I wanted them both, Paginated Infinite Scrolling and the “eye” icon. I have just removed them both.
Hopefully you will add "YITH Infinite Scrolling Pro" with paginated option into the theme.I will just wait for the next update version to see. I am needing to buy a lot more licenses.
Thank you for everything
Hi Cheryl619,
The eye icon works yesterday. But it does not work today. Don’t you think your site has problem? It can not automatically work wrong
About integrating the YITH Infinite Scrolling Pro plugin, I’m not sure about this. I will have to consider and discuss with my team. You should give me your website information now. I will help you check the problem.
Have a nice weekend!
Just recently bought the gon theme, and while messing around with it, I ended up deleting a few page layouts. Would greatly appreciate it if you can help me recover the shop 2 layout. I tried re uploading all files for the theme and importing again from the gon importer. But I end up with only 28 pages total, missing the shop 2 layout and a few other pages, seeing as I had 31 pages total when I first installed. Thanks in advance.
Hi Apexintuit,
Thank you very much for using our theme!
The shop 2 layout is a product category page. Just set the left sidebar for your category as this screenshot http://prntscr.com/a7c1zy. If you want to have the left sidebar on all shop/category pages, you will go to Theme Options > Product Category tab. You change the layout option as my screenshot http://prntscr.com/a7c08h.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
Anna
Hi,
I’m interested in purchase your theme but I want to make some questions before.
1. I want this theme to create a handmade bracelets shop. I want to know if is it possible to have an extra field for customization. For example, to engrave my name on the bracelet, I need a field to introduce it. Is it possible with your theme?
2. And another thing. Also I need that the customer can choose between different designs to engrave the bracelet. For example, I need a little gallery of designs, and I want that the customer can choose the design he wants for customize his bracelet. Is that possible too?
In that other shop you can see what I mean: http://www.cuchicuchi.es/product/llavero-personalizado-chapita/Thanks in advance.
Anna
Hi Anna,
Thank you very much for your interest in our theme!
1 & 2. You can install the WooCommerce Extra Product Options plugin. It can work with our theme.
Best regards,
how can i change the background photo (Breadcrumbs Background Image ) of the girl’s hair in the about us page – it has changed from all pages except this one.
please note that i already changed the photo from appearance -> header -> Breadcrumbs Background Image and it is changed from all the pages except the about us page
waiting your reply
Hi waliedomran,
You edit the About Us page. In the page editor, you find the Breadcrumb Background Image option and remove its value. Please see my screenshot http://prntscr.com/a63b0m.
Best regards,
I don’t have these options in the about us page editor, do u have any idea why i don’t have these options in any page not only the about us page.
Hi waliedomran,
In the page editor, you click the Screen Options button on the top right corner. You check to make sure that the Page Options option is checked http://prntscr.com/a63ifk.
Best regards,
yes i found it thank you so much for your help
I want you to send the Full demo package
Purchase codes Authors may ask you for a purchase code to verify that you’ve purchased this item.
Hi maxtaleon,
Thank you for using our theme!
Please open a ticket here https://skygroup.ticksy.com and give me your purchase code. I will send you the full demo package. Please don’t put your purchase code here .
Best regards,
Hi there, pre-buying question – does the theme support the following extensions:
- WPML localisations - WC One page checkout - WC Product Review Pro - WC Recommendation Engine - Affiliates Pro - WC Currency selector - Wish List
It would be great if you could also recommend compatible extensions to your theme in providing the following features:
- Persistent secondary navigation menu (bottom of screen) - Social media sharing - Any performance optimisations to speed up the page load time
Lastly, do you offer ability to customise the product thumbnails to display in a stacked way so that several products can be displayed in the viewport? This is particularly useful for mobile view and for audiences in Asian countries who are accustomed to more content on screen. For example: http://www.mia.com/
Sorry for so many questions, would appreciate your feedback and recommendations for this. We are an agency looking to launch over 100 websites in the coming 12 months and we need ensure your theme is suitable for this purpose. If you have any further questions, or would like to discuss, please don’t hesitate to contact me: service@prodigydigital.com.au
Thanks, and look forward to hearing from you Alex
Hi, I want to activate Visual Composer, but it`s error and show text “No licenses found”. How to solve this problems? Thanks
Hi btw-studio,
Thank you for using our theme!
Because we bought the Visual Composer plugin (Extended License) and integrate it into our theme. You don’t directly buy it. So, you can not use the license key which is included in the package to update the plugin. You can use Visual Composer plugin without activating the license key. If it releases a new version, we will be careful to test and include the new plugin package into our theme. For more information about Visual Composer’s license, you can read this article https://wpbakery.atlassian.net/wiki/display/VC/Licensing.
Best regards,
