984 comments found.
Thank you for all the reply’s. can you tell me how to add a logo at the bottom of the footer where it says your logo?
Hi jkylemarshall,
First, you need to know what Footer Block you are using. You go to the Widgets page to check it http://prntscr.com/a56zgm. Then, you go to the Footer Blocks page. You find Footer Block that you are using and edit it http://prntscr.com/a56zuo.
For more information about creating a footer, please read our documentation http://demo.theme-sky.com/documentation/gon/#footer.
Best regards,
What Icons were used in the demo? Im using font awesome but they arent evenly spaced in the menu. How can I use other icons or evenly space them?
Hi jkylemarshall,
We used the image icons for our demo menu. On each mega menu item, you will see the Set Thumbnail option. You click the Select Image button to select your image icon http://prntscr.com/a547g3.
Best regards,
I dont know what the hell is going on. I have been making mega menus I have made 2 of them and they are working fine. Now when I try to make the 3rd one it changes the whole entire menu to that specific one??? HELP!!!!! This makes no sense. I am making it the EXACT same way I have been making the others. Im making them according to the documentation.
I REALLY DONT FKING UNDERSTAND THIS.
I am not doing anything differently. I have already made 2 mega menus just fine. But now everytime I make any fking menu it sets that one to the main menu. I have my MAIN menu selected as the “vertical” navigation. When I make any menu now it automatically replaces my vertical menu to whatever menu I just made. AND IM NOT SELECTING that option when making. This is pissing me off terribly. Please help me.
It even says that my vertical navigation is currently set to my main menu yet my vertical navigation menu changes to whatever menu I make now. HOW?!!
These are the 2 mega menus I have made on my vertical navigation:
http://postimg.org/image/6i57t664f/This is that menu from the menu editor:
http://postimg.org/image/pp03xxk1l/You can see it is set to vertical navigation
Now when I make a new menu just like I have been doing according to the steps notice how vertical navigation is NOT selected:
http://postimg.org/image/uhoxqafqz/Yet as soon as I save the menu I just made to continue making the mega menu it changes my vertical navigation menu to this (the menu I just made):
http://postimg.org/image/ij790yfaj/Notice how the menu I just made was NOT selected as vertical navigation menu. It still says my main menu (camping & Hiking) is set to vertical navigation.
Look, the vertical navigation is not selected but its displaying the menu highlighted in red while telling me my main (camping & hiking) menu is selected.
http://postimg.org/image/v7coom59h/What is going on?
Hi jkylemarshall,
The Vertical Navigation option is only used for the vertical menu on header (header layout #1 & #2) http://prntscr.com/a5422r. You are using the layout of supermarket homepage. The vertical menu is added by the TS – Menus widget http://prntscr.com/a5433i. If you open the page editor, you will see it uses the Widgetise Sidebar element http://prntscr.com/a543qf. Then you go to the Widgets page. You will see the TS – Menus widget in your sidebar. You select your vertical menu in there http://prntscr.com/a544fn.
Best regards,
How do I do this?
http://postimg.org/image/hgiopd87d/Is there no documentation on this theme??
Hi jkylemarshall,
You use the TS Product Deals Slider shortcode and set the Item Layout option to List. Please see this screenshot http://prntscr.com/a4qbsx.
To create a product deal, you add/edit a product. In the Product Data box, you add Sale Price. Then, you click the Schedule button next to the Sale Price field and set Sale Price Dates as this screenshot http://prntscr.com/a4qcjv.
It seems that you only download the installable file from themeforest. If you select the All files & documentation option from dropdown list. You will get the Documentation folder in the package. You can also read our online documentation here http://demo.theme-sky.com/documentation/gon/.
Best regards,
Thank you for the fast reply. I got it. One more question. How do I do this?
http://postimg.org/image/l22g81tjd/Hi jkylemarshall,
It is the TS Logos Slider shortcode http://prntscr.com/a4qloi. You go to the Logos page to add/edit your logos. Please see this screenshot http://prntscr.com/a4qly8.
Best regards,
Thank you. You are really helpful. Quick question. How do I make my shopping pages look like the demo:
http://postimg.org/image/r662rpooz/It has the category list on the side, filter by price, color, top rated products, etc
Mine look like this:
http://postimg.org/image/gmys412ib/I wasnt sure which way to create the menus. Through pages, post, custom links, categories? Please help.
Hi jkylemarshall,
First, you need to set the layout of shop/category page to Left Sidebar. You go to Theme Options > Product Category tab. You configure the layout as my screenshot http://prntscr.com/a4rmm0.
Then, you go to the Widgets page. You add the widgets to your sidebar http://prntscr.com/a4rn5n.
Best regards,
Got it. But when I make the menu what do I use to make it? I cant add product categories to the menu so do I add custom links, post, pages, etc? I did what you said but my page still looks the same. This what I did: I created a page and added it to the menu and then used the backend editor to add the woo product category to the page.
Hi jkylemarshall,
In the Menus page, you click the Screen Options button on the top right corner. Then you find the Product Categories option and check it as this screenshot http://prntscr.com/a4rt0q. You will see the Product Categories tab on the left hand side http://prntscr.com/a4rtsq.
Best regards,
Got it thank you. How can I make it not list all the categories?
http://postimg.org/image/5a49mnh83/Hi jkylemarshall,
Our TS – Product Categories widget allows you to select categories to show. Please see this screenshot http://prntscr.com/a4s0nf.
Best regards,
I have this footer selected. How would I make it dark like the demo?
http://postimg.org/image/b71zhlld5/Hi jkylemarshall,
You go to Theme Options > Color Scheme tab. You find the Footer Background Color option and change its value http://prntscr.com/a53zbi.
Best regards,
I just bought this theme. Is there a way I can make my home page look like the demo “supermarket” ?
Never mind figured it out
Hello We Are facing a problem with Gon Theme When We Upload and activate theme it says 500 Server Error ?
Hi maxmartdotpk,
Please open a ticket here https://skygroup.ticksy.com/ and give me your FTP and WP admin account. I will check it for you.
Best regards,
Hey again,
i now used hours and hours trying to figure out why my shopping cart is not being translated correctly, even though in loco-translate they are being shown as translated? http://prntscr.com/a4dqgo + http://prntscr.com/a4dr5l + http://prntscr.com/a4dra4
Have you changed all the words that are still in english somewhere else? and if so where do i change them to danish.
Hi salehdabab,
http://prntscr.com/a4dqgo + http://prntscr.com/a4dra4: They are in my theme. You go to the Loco Translate page. You add new language for my theme and then translate it. Please see my screenshot http://prntscr.com/a4e9m1.
http://prntscr.com/a4dr5l: It is in the WooCommerce plugin. Please find it again http://prntscr.com/a4eash.
Best regards,
Oh damnnit 
i been looking through so many files and the themesky/woocommerce and forgot all about the Gon
Hi Guys, I have a situation with the vertical menu on the SUPERMARKET version. The theme Is showing the same menu in both (vertical and horizontal options) even when the options are selected, one for vertical and one for horizontal is taken the horizontal menu in both sections. How can I fix it? Thanks.
Hi mnlprd,
Because you select both Primary Navigation and Vertical Navigation options for only one menu. Primary Navigation is your horizontal menu. Vertical Navigation is your vertical menu. You should only select one for a menu. Please see my screenshot http://postimg.org/image/tdoa6mm41/.
Best regards,
Sorry but thats not the problem.
http://postimg.org/image/ecy2nxiih/ http://postimg.org/image/lew0a4m49/ http://postimg.org/image/ief5tlat5/Hi mnlprd,
The Vertical Navigation option is used for the vertical menu on header (Header layout #1 & #2). In your case, the vertical menu is added by widget (the TS – Menus widget). Please see my screenshot http://postimg.org/image/gn05w6dyr/.
Best regards,
Please can u help me on changing the icons located in the services page , like flag icon , souvenir icon etc..
Hi waliedomran,
You go to the Page editor. You find the TS Feature block and edit it. Then, you change the value of Icon Class option. Please see my screenshot http://prntscr.com/a4cbu4. You get the font awesome icons here https://fortawesome.github.io/Font-Awesome/icons/.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your website information. I will help you.
Best regards,
How would one go about translating the different parts of the menu, such as team members etc. ?
Hi salehdabab,
You don’t translate the texts of team members. Each team member is a post. You add/edit information in WP admin. Please see my screenshot http://postimg.org/image/vuo5kgnc5/.
Best regards,
Ran into a strange issue with one of my pages i can’t seem to scroll all the way down http://saleh.dk/snaps-bornholm/faq/ can you? keeps knocking me upwards when i try, in chrome i cant see back to top button, but in firefox i can still both not working correctly
well if i wanted to have the menu parts in danish, since the rest of the menu is, what should i do then?
Hi salehdabab,
I don’t see any problem on my browser. Please see my screenshot http://postimg.org/image/topsnwncf/. The Back to top button works fine.
About the menu, I can not understand your question. Please explain more about it.
Best regards,
My back to top button is now working after i disabled my adblock but, everytime i try and scroll all the way down the site flips out u can see the video of it here
chrome = https://www.youtube.com/watch?v=46f9nfn9HCA and in firefox i cant go all the way down either http://prntscr.com/a418rb I changed wordpress language to danish, and now all the menu points http://prntscr.com/a40xv4 Are in danish Except for a couple of your theme’s premade menu points, which i would like to rename to danish so the client can understand the menu better, i wou would like to rename the http://prntscr.com/a40ywa as well as the menuHi salehdabab,
I understood. When you scroll down, the sticky menu is enabled => The position of menu changes to fixed => The height of your site is smaller than before. You can disable sticky menu to check it. If you can add more content (more FAQs), it will be fixed. If not, I can help you disable sticky menu on this page.
About the menu items, they are ready to translate. They are in the ThemeSky plugin. You can use the Loco Translate plugin to translate them.
Best regards,
Hey, Lovely adding more FAQs fixed the scrolling part.
If i want my menu to be fixed always instead of the menu dissapearing for 1 sec then reapearing as a fixed,What code should i change?
Oh awesome, was wondering where they were i already had loco translate just couldn’t find the menu points. they are now translated thanks.
Hi salehdabab,
You open the main.js file in the js folder and change as this screenshot http://postimg.org/image/lsdt8dcbb/. Then, you open the style.css file and change as this screenshot http://postimg.org/image/5n14lks7h/. If you have activated the child theme, you should override them instead of changing the code of the main theme.
Best regards,
Sweet! i think i can finally say the site is done and ready to be filled with the right content!
Thanks for all the help, it’s been fantastic, never worked on a theme where the support is nearly as good as here.
Hey again, excuse the many question, on a tight schedule to finish the site, i have a couple of questions,
On the single product site, it has 3 tabs one is description, second is review and third is custom tab, where and how do i disable the review + custom tab so only description is showing?
Second is will your theme/woocommerce still work if i download the danish translation file from the authors webpage, will it work with the changes you have made in the woocommerce files? The language pack is for version 2.4.7.
third is where do i change the og:image and og:text used for facebook sharing?
Fourth is do i have to custom css the “in stock” color/bg-color, or did i miss the option for changing the color
Thanks in advance
Hi salehdabab,
1. To disable the custom tab, you go to Theme Options > Product Details tab. You find the Product Custom Tab option and turn it off. To disable the review tab, please read this article https://support.woothemes.com/hc/en-us/articles/203447633-How-to-Disable-Product-Reviews.
2. It only works with the templates in WooCommerce plugin. It does not works with the templates in our theme. So you also have to translate the files in our theme.
3. You can translate the text. About the image, you need to edit the social_icons.php file in the framework/widgets/ folder.
4. You can add custom css below:.woocommerce-page div.product p.stock span{
background: #f23434;
color: #fff;
}Best regards,
Thanks again for all the help. Site is pretty much done now thanks to the amazing help here 
I’ve been trying to track down the cause of a pop on the sticky menu, but just checked your online demo and it’s occurring there too:
http://demo.theme-sky.com/gon/blog/If you start to scroll down on this page, the sticky menu sticks nicely, then about 1 second later will just disappear. Scrolling back upwards brings it back, and from then on it appears to function smoothly. Is this something that you can fix?
It occurs for me in Chrome and Edge, in case that helps.
Thanks!
Hi liveitonce,
It is a feature of our theme. It helps user see more content on page. You can add custom css below to disable it.header-sticky.header-sticky-hide{
-webkit-transform: none !important;
-moz-transform: none !important;
-ms-transform: none !important;
transform: none !important;
}Best regards,
No no, I understand having the menu slowly animate away – I think that’s beautiful. What I’m seeing is the sticky menu disappearing over a single frame about 1 second after it animates in the first time while scrolling from the top. Every time there after that it appears and recedes it animates beautifully.
Hi liveitonce,
OK friend. I saw it . I will note this and fix it in the next update. We will release a new version in the next two weeks. If you want to fix it soon, please open a ticket here https://skygroup.ticksy.com/ and give me your FTP account.
Have a nice weekend!
Cant seem to figure out how to disable ALL animation on my slider except for the auto next slider, i dont want the text to fade in
Hi salehdabab,
If you don’t want to show back product image when you hover over product image, you can go to Theme Options > WooCommerce tab. You find the Enable Back Product Image option and turn it off.
If you want to remove other effects, please open a ticket here https://skygroup.ticksy.com/ and give me your FTP and WP admin account. I will customize it for you. Also, please give me your purchase code.
Best regards,
My issue is with the revolution slider, that is used on my special collection frontpage.
http://prntscr.com/a2be9x These settings shown in link how do i turn them off? even when i create a blank slide there is animation on….Hi salehdabab,
You can configure as my screenshot http://postimg.org/image/t0bhcitg9/.
Best regards,
Thanks for the help
Hi salehdabab,
You need to set the Start Time option of layers to 0 as my screenshot http://postimg.org/image/os2gf66tf/.
Best regards,
How do i change the menu text color, i tried all the points in the color scheme? nothing changes them?
http://prntscr.com/a2at72Hi salehdabab,
You go to Theme Options > Color Scheme tab. You find the Menu Text Color option and change its value http://postimg.org/image/3m05m4ebf/.
Best regards,
Okay, so does all the TS shortcodes force to have animation?, can’t seem to disable animation on any of them? i need ts single image, ts banner, ts slider and a few others with no animation what do i do?
Hi salehdabab,
You edit Column element. Then you set the CSS Animation option to No as my screenshot http://postimg.org/image/lvg2k28nn/.
Best regards,
This did not work, i have now chosen no css animation, but i still get http://prntscr.com/a293jt Style effect animation on my sliders/ts banner and the rest, how do i disable it
Hi salehdabab,
If you don’t need hover effects, you should use the Single Image element. Please see my screenshot http://postimg.org/image/nlrkde62f/.
Best regards,
Hello.
I have some problem. In case variable product stock status is out of stock, changes in product page ‘out of stock’
but retry choose option, ‘Out Of Stock’ still show.
Hi elend80,
Please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
Please check my ticket https://skygroup.ticksy.com/ticket/667599
Hi elend80,
I’m sorry for the delay. Because I had a party yesterday . I’m working on it. I will reply to you soon.
Best regards,
Hello, How do i disable the wishlist icon and the compare icon when you hover over an product
http://prntscr.com/a1oe2lAnd is there any way of disabling, portfolios, team members, testimonials, logos in the cms? like remove them completely since i don’t use them?
Hi salehdabab,
To disable the wishlist and compare icons, you deactivate the Yith WooCommerce Wishlist and Yith WooCommerce Compare plugins.
Portfolios, Team Members, Testimonials, Logos are added by the ThemeSky plugin. But you should not deactivate the ThemeSky plugin. Because our shortcodes are also included in this plugin. You should keep these custom post types and don’t add any post. They won’t work on your site.
Best regards,
Thanks for the reply, i need to figure out a way to disable all the unused stuff since this site is for a customer, can’t give them a cms full of it :I
I downloaded Admin Menu Editor, it fixed it by hiding them
Hello, i can’t seem to figure out how to change my shop layout?, on your demo site it shows a bunch of different layouts but mine is just stuck on a broken one
http://saleh.dk/snaps-bornholm/?post_type=productLink above is to the shop site on my domain.
Hi salehdabab,
It seems that you copied the templates from woocommerce plugin folder to the theme folder and replaced them. I see your site does not work properly. You should not do this. Because we customized some woocommerce templates. If you do this, our changes will be lost.
To set up the Shop layout, you go to Appearance > Theme Options > Product Category tab. Please see my screenshot http://postimg.org/image/jf7gelt0f/.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give me your WP admin account. I will help you.
Best regards,
Hey, Thanks for quick response, i kept the old files from woocommerce, it was because i had updated the woocommerce to 2.5.2 and it complained about wrong template. I will put the old files back and hopefully it will fix it.
Hi salehdabab,
You are using the theme version 1.0.9. If you update woocommerce to 2.5.2, there is only one outdated template (content-product_cat.php file). But it only changes the class of the product category item. It does not affect our theme. I checked it. So you can ignore the notification about the woocommerce template.
If woocommerce has a new version in future, you should also not immediately update it. You should wait for the new version of theme or contact us for more information.
Best regards,
Hi,should i translate the theme language its not coming out the box and uses wordpress langauge?
Hi ravgrg,
Yes. You have to translate the theme. You can use the Loco Translate plugin to do it. The translation files should be located in the languages folder of the theme folder.
Best regards,
Hello! I recently bought your theme.
When you are working with child-theme. The upgrade / installation of pre-plugin on base comes out with error. Making the search in child-theme / framework / plugins.
You must go to the root of the parent theme.
Thanks!!!!
Hi gnxdevelop,
Thank you very much for your comment!!!
I know about this. I have ever fixed this issue. But when I change url, TGM Plugin Activation causes a problem: WordPress Media does not work properly. I will check it again. Please update the recommended plugins manually now.
Best regards,
Hello!!
/ WooCommerce / content-product cat.php version 2.5.0 is outdated. The basic version es 2.5.2
Hi gnxdevelop,
Don’t worry about this. We checked that template(content-product_cat.php file). It only changes the class of the product category item. It does not affect our theme. So you can ignore the notification about the woocommerce template.
Best regards,
