90 comments found.
I have bought the Hera onepage theme. After upgrading to the latest version of wordpress, wp bakery doesn’t work, and also needs to be upgraded and activated to latest Version. Since i purchased the theme, it was included from start, and i don’t have the lincense/activation key.
Is this somthing i can get from you?
Wordprss shows this Message in yellow ”. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Best regards
David
Hi,
Please contact with us to get new plugin file: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi, i have a license from envato elements, can i get the latest version?
Hi, We just re-synchronized the data with Envato Elements, please download the latest version on Elements for your site. Thanks!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hello, I bought a template for my website. There are a lot of problems. First of all, modifications take a long time to be supported. Then, the background images shift randomly. I can’t waste time (and money because I pay a webmaster). how to solve these problems. Thank you for your help. It’s quite urgent. licence : 08d77ab0-172b-4791-8932-f1800d65bf19 site : www.pro-gray.com
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hi, i want to buy this theme, but my favorite plugin for work is elementor, and dont know how it works WP Bakery. It is necessary instal WP Bakery for use this theme? What happen if i dont use it?
other question, when the theme will be installed, a have pages to replace info, o i must created from cero?
thanks a lot.
Tania María =)
Hi,
Sorry, our theme not support Elementor, WPBakery Page Builder is require to install with the Hera theme.
Demo content is included with the theme and import the demo by one click: https://www.youtube.com/watch?v=GeGlKr4gXbs
Thank you for your interest in our theme!
Hii, but WPBakery i must paid adicionally ?
Hi,
WPBakery is included free in the theme package.
Thank you!
oooohhhh thats is awesome, thanks ♥... im going to purchace jejee i love this theme.
other question, when the theme will be installed, a have pages to replace info, o i must created from cero?
Hi,
You have page to replace by your content.
Demo content is included with the theme and import the demo by one click: https://www.youtube.com/watch?v=GeGlKr4gXbs
Thank you!
Thanks ♥
Hi,
If you need support from us, please submit a ticket on our support system: https://oceanthemes.ticksy.com/
Thank you for your purchase of our theme!
I’m getting a ‘critical error’ on my site when I add the Redux plugin. Do you have any ideas or documentation for a fix for this error?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hola,
No se como modificar la parte de abajo.
Hi, please speak English. Thanks.
Just below, from the web where the address, contact, or for example this text “KRALJEVO NIKOLE TESLE 41, SERBIA +381 602037802” I don’t know where to change it
Hi,
Please change text in the Appearance -> Widgets -> Footer 1, Footer 2, Footer 3, Footer 4
Thank you!
In PORTFOLIO I get this message…...Warning: Attempt to read property “name” on bool in /homepages/33/d905721852/htdocs/clickandbuilds/NuestraPediatra/wp-content/themes/hera/shortcodes.php on line 989
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Por favor, puedes indicarme por aqui
I love the Hera template. The problem is working with WP Bakery… you have to make Hera for Elementor.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good day! Problem of theme install – most of plugins doesn’t install automatically. How does it could be solved??
Hi,
We’ll check and fixed help you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I have a youtube video running as background in template page, but cannot modify the duration of playing, it stops after running about 3s and has a weird hop to beginning of the loop. How can I adjust that?
Also Icon Boxes tend to show icons only occasionally when loading with firefox.
please have a look: www.dtmec.com
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much.
God morning!
I have bought the Hera onepage theme. After upgrading to the latest version of wordpress, wp bakery dost’n work, and also needs to be upgraded and activated to latest Version. Since i purchased the theme, it was included from start, and i don’t have the lincense/activation key.
Is this somthing i can get from you? Or do I need to purchase wp Bakery myself?
Wordprss shows this Message in yellow ”. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Best regards Olivia
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Hi, i have a problem with iphone 6s mobile display on Hera template, the home and the scrool not working. i have a video record of the problem. Can you help me?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I use this theme at this project: Http://mobila.mabis.ro
I would like to know if the portfolio page can be opened in a new page. In one page I can not check in google analytics what projects the visitor opened.
Thank you, Stefan Patrascu
Sorry, Onepage not support check google analytics, you need create multi pages to using the google analytics, Thanks
Hi there! One of our clients is using the Hera theme, but it is not working on Firefox for Android. We are trying to get the previous developer to update it, as we are still using version 2.3.2. Meanwhile, do you know if this issue is fixed in the latest version?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
When we reached out to your support system we received the following message:
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
I’m not compelled to purchase another support period for this, but just a heads up: your theme does not work on Firefox for Android, not even your demo site. I’ll wait for an update, some day, with this issue fixed.
Hello,
To get the support from us and to solve your problem quickly.
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
Hello, whenever I try to change something and I save it, it doesn’t change and I was trying out the split demo and now I can’t go back to the other demo and this appears.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, can we use this theme in two different domain. First for testing purpose and second for publish.
Ok, No problem, Thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
My license support expired so I can’t submit the ticket.
Hello,
Please download Hera theme latest version and reinstall for your website.
Thank you
I have done that a couple hours ago and it doesn’t work
Hello,
Please watch video guide: https://www.youtube.com/watch?v=GeGlKr4gXbs
If still not work, please contact with me via email, attach your admin account to check and help: contact@oceanthemes.net
Thank you
I have send you mail and got this: Hello Everyone,
We’ll not support by email from now.
We support your problem and reply your questions / requests on Our support system :
There wis now option to get salvation on that problem?
Try submit a ticket in category “FREQUENTLY ASKED QUESTIONS”: https://oceanthemes.ticksy.com/home/100001857/ , Thank you
Ohhhh Lord! Are serious????? I can’t submit any ticket due to expired support! I think It’s time to write to theme forest abuse team – cause your theme DOESN’T install as it should^ and all you do is giving auto answers
I have test our theme before sold on TF, You can test our theme on your localhost (on your computer), if still not work then send your wp admin account via email for me, Thank you
I have already send you login/pass and got email – did you received it?
I have see your email sent, but your password sent not true, I can’t access your wp admin page by your account provider, Thanks
Hello, my support has expired but i never used it, because i was never been able to build my own website due to school and work. I recently decided to build it. And i really love hera split screen template.
I wonder if there is a setting that allow me to show just specific categories of portfolio on each page. I don’t want to show them all.
I think i can figure it out with custom css per page and display:none those categories. But it does not make sense, there must a better and easy way.
Im looking for your urgent help. I don’t want to use another template just because of this. But it is necessary for me
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Are you kidding me? Didn’t you really spend at least 10 seconds to read the comment? My first sentence is my support has expired. So what does it mean, i can not submit a ticket :/ Please read my comment at first.
Hello,
Please submit your ticket in “FREQUENTLY ASKED QUESTIONS” category to get support: https://oceanthemes.ticksy.com/home/100001857/
Thank you
The link you gave to me is directing to ocean themes support center, i can find a faq page and i still can not submit a ticket.
Submit your ticket here: http://prntscr.com/gjo3sz , Thanks
Thank you, i missed that option in there. I submitted now. I hope there is a functional solution.
Hello,
Our team will check and try to find a solution for your problem in today.
Thank you
I have some responsiveness issues. Can u help me for fixit?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello! I currently am working with Hera theme, one page moving background. The icons will populate, but then disappear. Do you have any ideas why this is happening. Purchase code to verify that you’ve purchased this item: 96eea7c3-ac67-4d71-9b7c-40f158943789 – 22
http://kaohmedia.com/Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I purchased the HERA theme, and the widget import is not working. I have the plugin installed, and am choosing “hera-widgets.wie” but I am getting the following error message: You must upload a .wie file generated by this plugin.
Please advise.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you