Discussion on Hera - Creative Multipurpose WordPress Theme

Discussion on Hera - Creative Multipurpose WordPress Theme

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90 comments found.

I have bought the Hera onepage theme. After upgrading to the latest version of wordpress, wp bakery doesn’t work, and also needs to be upgraded and activated to latest Version. Since i purchased the theme, it was included from start, and i don’t have the lincense/activation key.

Is this somthing i can get from you?

Wordprss shows this Message in yellow ”. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”

Best regards

David

Hi,

Please contact with us to get new plugin file: https://themeforest.net/user/oceanthemes#contact

Thank you!

Hi, i have a license from envato elements, can i get the latest version?

Hi, We just re-synchronized the data with Envato Elements, please download the latest version on Elements for your site. Thanks!

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you

Hello, I bought a template for my website. There are a lot of problems. First of all, modifications take a long time to be supported. Then, the background images shift randomly. I can’t waste time (and money because I pay a webmaster). how to solve these problems. Thank you for your help. It’s quite urgent. licence : 08d77ab0-172b-4791-8932-f1800d65bf19 site : www.pro-gray.com

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you

Hi, i want to buy this theme, but my favorite plugin for work is elementor, and dont know how it works WP Bakery. It is necessary instal WP Bakery for use this theme? What happen if i dont use it?

other question, when the theme will be installed, a have pages to replace info, o i must created from cero?

thanks a lot.

​ Tania María =)

Hi,

You have page to replace by your content.

Demo content is included with the theme and import the demo by one click: https://www.youtube.com/watch?v=GeGlKr4gXbs

Thank you!

Thanks ♥

Hi,

If you need support from us, please submit a ticket on our support system: https://oceanthemes.ticksy.com/

Thank you for your purchase of our theme!

I’m getting a ‘critical error’ on my site when I add the Redux plugin. Do you have any ideas or documentation for a fix for this error?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hola,

No se como modificar la parte de abajo.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.

Por favor, puedes indicarme por aqui

I love the Hera template. The problem is working with WP Bakery… you have to make Hera for Elementor.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Good day! Problem of theme install – most of plugins doesn’t install automatically. How does it could be solved??

Hi,

We’ll check and fixed help you.

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much

I have a youtube video running as background in template page, but cannot modify the duration of playing, it stops after running about 3s and has a weird hop to beginning of the loop. How can I adjust that?

Also Icon Boxes tend to show icons only occasionally when loading with firefox.

please have a look: www.dtmec.com

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much.

God morning!

I have bought the Hera onepage theme. After upgrading to the latest version of wordpress, wp bakery dost’n work, and also needs to be upgraded and activated to latest Version. Since i purchased the theme, it was included from start, and i don’t have the lincense/activation key.

Is this somthing i can get from you? Or do I need to purchase wp Bakery myself?

Wordprss shows this Message in yellow ”. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”

Best regards Olivia

Hello,

Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you.

Hi, i have a problem with iphone 6s mobile display on Hera template, the home and the scrool not working. i have a video record of the problem. Can you help me?

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello,

I use this theme at this project: Http://mobila.mabis.ro

I would like to know if the portfolio page can be opened in a new page. In one page I can not check in google analytics what projects the visitor opened.

Thank you, Stefan Patrascu

Sorry, Onepage not support check google analytics, you need create multi pages to using the google analytics, Thanks

Hi there! One of our clients is using the Hera theme, but it is not working on Firefox for Android. We are trying to get the previous developer to update it, as we are still using version 2.3.2. Meanwhile, do you know if this issue is fixed in the latest version?

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

When we reached out to your support system we received the following message:

“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”

I’m not compelled to purchase another support period for this, but just a heads up: your theme does not work on Firefox for Android, not even your demo site. I’ll wait for an update, some day, with this issue fixed.

Hello,

To get the support from us and to solve your problem quickly.

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Thank you

Hello, whenever I try to change something and I save it, it doesn’t change and I was trying out the split demo and now I can’t go back to the other demo and this appears.

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello, can we use this theme in two different domain. First for testing purpose and second for publish.

Ok, No problem, Thanks

Good day! I was trying to reinstall your amazing theme and after trying to install plugins got this message – what should i do? http://s019.radikal.ru/i612/1710/31/8381a92db96f.png

I have test our theme before sold on TF, You can test our theme on your localhost (on your computer), if still not work then send your wp admin account via email for me, Thank you

I have already send you login/pass and got email – did you received it?

I have see your email sent, but your password sent not true, I can’t access your wp admin page by your account provider, Thanks

Hello, my support has expired but i never used it, because i was never been able to build my own website due to school and work. I recently decided to build it. And i really love hera split screen template.

I wonder if there is a setting that allow me to show just specific categories of portfolio on each page. I don’t want to show them all.

I think i can figure it out with custom css per page and display:none those categories. But it does not make sense, there must a better and easy way.

Im looking for your urgent help. I don’t want to use another template just because of this. But it is necessary for me

Submit your ticket here: http://prntscr.com/gjo3sz , Thanks

Thank you, i missed that option in there. I submitted now. I hope there is a functional solution.

Hello,

Our team will check and try to find a solution for your problem in today.

Thank you

I have some responsiveness issues. Can u help me for fixit?

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello! I currently am working with Hera theme, one page moving background. The icons will populate, but then disappear. Do you have any ideas why this is happening. Purchase code to verify that you’ve purchased this item: 96eea7c3-ac67-4d71-9b7c-40f158943789 – 22

http://kaohmedia.com/

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

I purchased the HERA theme, and the widget import is not working. I have the plugin installed, and am choosing “hera-widgets.wie” but I am getting the following error message: You must upload a .wie file generated by this plugin.

Please advise.

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

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