30 comments found.
Where is this update? much broken with 5.5… cannot edit html blocks for a start
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get HostFox WordPress Support
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Good afternoon, I can not change color to the elements of visual composer
I can see your ticket in our system.
It will be processed within the shortest terms.
P.S. We’ve noticed you have many questions to our support team so we would be grateful if you can post all future questions on support instead.
I downloaded this theme on 7/31 and have had nothing but trouble. Installation errors continues to occur, even after I involved my tech team. None of the plugins will install.I’t not as simple and easy as the description states and what Im able to read here (which I did not do before purchasing), I don’t share those sentiments alone.
Your ticket was answered 1 minute ago. Make sure to check your ticket activity inside your email.
All the best!
Hello are the theme supports RTL fully, woocommerce and whmcs bridge?
Our theme is compatible with woocommerce and whmcs bridge.
Unfortunately, our theme isn’t compatible with RTL.
Looks great. Well done guys. Is this theme being updated? Last update appears to have been released months ago.
Hi. We do regularly updates. Thank You.
Lot of other issues i am finding, for example the child theme (after having to fix the initial install “send this to you in an email”) but the CSS overrides don’t override default styles…. have to !important them. Also, and hate to say it but the styling for layouts like header and its elements are not great dude! all fixed positions etc… it could easily been fixed up so responsive instead of having to manually set overrides for break points…
The css override issues are likely down to the child theme issues i raised with the paths not matching like foxhost/ and hostfox/ confusion
Why are so many elements using a negative margins to position…. there is no need for any negative margins!! come on dude!
Fixed heights on elements, relative and absolute positioned elements… then using media queries to set for different viewport sizes, most of css does not have any fallback / cross-browser fixtures for any CSS3 features…. simple example: border-radius, transform etc… nothing to help with -moz, -webkit etc… I give a good rating for design but the css, even encoding as built on mac so loads of whitespace on all files and multiple line breaks but apart from that rather sloppy across many things. I dont want to write this but simple things like this annoy me. If you want to have a chat over where and what is wrong with the standards etc… im happy to mate just let me know.
Also you tag your theme with “WHMCS” but it has no integration what so ever which is what i required so not sure why its tagged with that. Wont go on but mate so much im finding done badly, bugs and so forth! Want to help you get on the right path with how things should be done so dont take personally mate… if you want happy to advise and talk over with you. Bear in mind, ive built such sites as Barclays Bank, Epson, Vodafone, McAfee, Skype, Apple and i can name 100 more as i say happy to help you out mate or do something together… you have some really good UI design skills as thats good for me to say lol lets chat.
I would really love to speak with you in more details. Please send me an email to firstname.lastname@example.org and I will get back to you.
Will email you now mate
Can you please provide in documentation for others but also let me know how to setup the mega menu…. for example how you do in the demo for hosting?
Please submit a ticket with temporary admin credentials and I will create the mega menu as on demo, this way you will have an example of Mega Menu built with VC elements.
Hi, Problems with the hostfox templete editor We have problems with the visual editor, it always presents the page in text format. Can you tell us how to fix this problem? We also entered the wp-config.php line Define (‘CONCATENATE_SCRIPTS’, false); But without any results
Please navigate to Visual Composer > Role Manager and check the page box:
Well I’m really disappointed with this theme. See all the errors below: http://imgur.com/a/KIMGm http://imgur.com/a/bDnxB http://imgur.com/a/OZTsZ http://imgur.com/a/5ZSSA
Think well before buying this theme. Certainly will not recommend it. I want a refund.
Please submit a ticket with temporary admin credentials and FTP access and we will check the reason of the errors and get back to you with solutions. Looking at your first screenshot, I can definitely say that it is caused by some server configuration not by the theme.
Done, I sent you a ticket already with temporary admin credentials and FTP access. Can you please verify what’s wrong now?
Thank you and best regards,
All fixed, Jordan J.
Thank you guys, you resolved my issue. I have judged you too quickly, I apologise for that.
Excellent theme overall. Good luck with sales.
Hi, I am considering buying this theme but I am wondering to what extent is the graphic content included in the price. For example the header images which are used as a background for titles or the image in the dropdown menu when clicked on “Hosting” are very nice and would be one of the main reasons for me to buy this theme. Thanks in advance for the response.
The theme comes with all the package included.
Are the colors ’’ totally ’’ customizable? (Menu, body, footer, elements)
- Can the topbar be deleted?
We’re working now on havign full customisation from theme option, in meantime you cna use custom css, is quite easy to do that.
Great Design and Functionalities!
This theme is a joke DON’T BUY IT I RECOMMEND
Let’s be fair. Once we’ve uploaded the theme, look’s like on themeforest was a wrong version, and we immediately changed to a new one and also we did that for you, as you submitted a ticket with credentials.
More than that we kept you updated with everything on our ticketing system. You can see bellow all our answers on your ticket.
Please let us know if you have any other questions.
I still can’t change many common things, please review your theme carefuly. Like this simple color here is my header (page using header default)
and here is my setting
Those settings was applied for Buttons and other styles. You can see that that Orange color is different than red one.
Our support forum is temporarily down. As a solution, we’re trying to migrate to another ticketing system to avoid this kind of issues in the future. Please take our apologies for any inconvenience caused. It should be up and running in a while.
Thank you for understanding.
Importing demo content results in ajax error
Please make sure you have at least 5.6 php version and max_execution_time more than 300, that will help to install demodata.
That seemed to do the trick!
The child theme does not activate because the template: field in style.css has the incorrect value. You may want to fix this up before too many others buy it.
We wil check it and sure thing fix asap.
No, this theme is IN COMPLETE, even a very common featured. Im disapointed when Envato left this kind of theme on their store
Could you please give us some more details?
Why do you continue to lie to everyone. this isn’t an uncommon issue. 2 of us have bought this theme and two of us have this issue. I would say that makes it a definite issue and certainly not an uncommon one.
For any of you thinking about buying this please take into consideration the comments in this thread. Everything I have commented is still an issue. Despite theme author saying they will help and to email them my site details nothing has happened as of yet.
I would be happy if they just took a clone of their existing demo and let me have that so at least I could start using this theme but as it currently stands I cant. The css issues I can deal with myself (though i shouldn’t have too) but the issue with parts of them theme options panel not being there is a huge issue and should be addressed immediately.
Please don’t treat your customers in such a poor way
I am the owner of FoxThemes and I would like to public apologies for all the inconvenience.
First of all, we’re sorry for not being so responsive to your requests as we wish, we had and we still have issues on our ticketing support system that we’re using right now (fox.ticksy.com) and that causes a lot of issues, as delays in answers.
As a solution, we’re trying to migrate to another ticketing system to avoid in any next future that kind of experience. Our plan is to get on the new platform by next week.
We’ve worked on this project for about 400 hours and we put in this a lot of love and hard work. We do understand that there can be issues or small bugs but that’s part of any productions even on theme business, and as a goal is to do as many updates to fix all of them, and to make a perfect theme.
We’ve answered to our previous Customer MonaMedia regarding change Logo and change Colour that’s an uncommon issue because that really is, but on detailed look we’ve found that on ThemeForest was a different version than for example what was on our demo or on our testers.
I’ve seen that you’ve stated that we was lying and that’s not true, we will never do that for any kind of reasons. We really care about any of our costumers and we will do our best to satisfy them.
I can promise that we will do our best so you can get great experience using our theme and our support.
Sorry once again for any inconvenience.
This theme will be updated? more homepage?
Hey mate, theme color can’t change, logo also…Most of theme option can’t be used now
This is an uncommon issues as it is working on our side. Could you please submit a ticket on https://fox.ticksy.com/ with temporary admin credentials so we could check?