1203 comments found.
Suddenly home page content is missing, was fine then just gone can’t get it back
Hi,
Thanks for contacting us.
For this problem, please create a new ticket.
https://codazon.freshdesk.com/Our developer will check it for you.
Best Regards.
I submitted a ticket but no auto reply, password reset didn’t work. I extended support, please advise.
Hi
The problem of your website was solved.
Please check the ticket again.
Thanks & Best Regards.
Yes thanks
THe theme is working with 2.4.7-p1? I am getting some errors???
The Theme static blocks are not working with version 2.4.7-p1 … it’s getting disapeared randmly.
Do you have a problem making a video of the Magento 2 theme installation process? Do you have a problem making a video of the Magento 2 theme update process? The same questions are repeated and there is no solution to the problem. Your YouTube channels are very old We are not programmers and the installation manual is missing a lot??? Please correct that You want customers We return to the same topic and errors We have to hire someone to do this and we lose money What are you doing? Explain your program and make it easy for customers
Patch files are missing for 1.7.1 and 1.7.2 ?
Hi,
Thanks for contacting us.
The changelog was updated. Please check again:
https://codazon.com/document/infinit/magento2/#changelogBest Regards.
Is this author out of business?
Hi,
Thanks for contacting us.
We still work normally. As you see, our theme was updated recently (June 2nd, 2024).
If you have any problem, please create a new ticket.
https://codazon.freshdesk.com/TIP: After we solve a problem for you, you should not use the solved ticket again to send new messages because it can be filtered by our system to avoid spam. You should create a new one for a new problem.
Thanks.
Hi we sent messages here also more than 20 days ago and no reply even here. It doesn’t make sense, when you send a reply to a ticket, you mark it resolved, what if it is not resolved for us and need to reply to you? We have lost around 1 month for the support period because no replies at all from you.
Hi,
We saw you write a lot of new messages for other problems in the same ticket of solved problems.
Your ticket has a very long content with a lot of messages inside. These kinds of tickets can be filtered by the system to avoid spam.
In this case, whenever you don’t see any replies, you should create a new ticket to submit your problem again.
Thanks & Best Regards.
Hi,
we have an old version of this theme (VERSION 0.8.3) and we want to update it. Should I download and instal all the patches separatly all the way to 1.7.0? And the patches older then 1.1.0 are not available on your change log page.
Thank you!
Hi
Thanks for contacting us.
The version you are using is too old. In this case, you should download the file infinit-magento2-ver1.7.0-themepackage.zip from Themeforest and unzip it into your Magento root directory. After that, run the upgrading steps normally:
https://codazon.com/document/infinit/magento2/#changelogYou should not install the patches separatly.
Thanks & Best Regards.
Hi, have some tickets opened in support for many days.
Hi, Please give us your ticket number.
553, nine days ago
Also tickets 500, 547
Sorry, never had such as slow support from a theme.
hi im getting this error https://pasteboard.co/H10J31g7Fplr.png
this is upon checkout, even though addresses were provided
hey guys any update on this ticket? I did not expect you guys are so slow to respond. your rating does not reflect it. Im becoming disappointed!
Hi
Thanks for contacting us.
1. Hope you understand. In this case, we only follow the support policy of Envato. You can see:
https://prnt.sc/AucvKrAOuP8k2. The issue you mentioned does not belong to our theme, it is caused by your 3rd-party extension. This extension was built without the coding standards. We explained in detail and gave you a solution in your ticket.
Please check again.
Thanks & Best Regards.
Hello! i just buy theme yesterday and it got some js issues like Uncaught TypeError: jQuery.cookie is not a function and Uncaught TypeError: $btnSlider.owlCarousel is not a function
and when trying to sign in into https://codazon.freshdesk.com/ , i got You are not authorised to access this portal. Kindly contact your helpdesk administrator. my email “islamfares2022@gmail.com”
Hi,
Thanks for contacting us.
Our developer replied to you. Please check your ticket.
Best Regards.
Yes , thanks but still got this “You are not authorised to access this portal. Kindly contact your helpdesk administrator.” on mail “islamfares2022@gmail.com” when i try to login to https://codazon.freshdesk.com/ to can follow up tickets
We resolved the issue you mentioned. Please check your ticket again.
Thanks.
it seems not yet actually , So i opened new ticket with same issue but putting more clarifications , So kindly support ASAP
Don’t worry, our developer will check your website again.
Thanks & Best Regards.
Hello,
Can you please tell me how to change the body width of the “Perfume” design? It’s rather skinny and I cannot find a setting to change the width.
Thank you for your time
Hi,
Thanks for contacting us.
To change the width of the container, you can go to your main content edit page and do the following steps:
1. Step 1: Import the _page-full-width.less.css file:
https://prnt.sc/F9r0TLDWqFIT2. Step 2: Adjust the width with the variables below:
@container_full_max_width: 1600px; @container_full_side_padding: 30px;https://prnt.sc/DjbB5F5loiHv
Then save the main content angain and clear Magento cache.
Best Regards.
Hello,
Thank you very much for your help on that. It worked perfectly 
(other than needing a slight css tweak to the very top container bg, but not a big deal)
Thank you again for that info!
The next image slide in product pages in mobile is not working and basically, we can not view the next images on the theme.
Please fix the bug ASAP.
Hi
Thanks for contacting us.
The issue of product gallery on mobile view is not a bug of our theme.
It is a bug of Magento 2.4.6. You can see:
https://github.com/magento/magento2/issues/37232To fix it, please update the file:
lib/web/fotorama/fotorama.js
with the following file:
https://drive.google.com/file/d/1ZFkqsAAho8H_S1ate0UXG6BdfxuVar7_/view?usp=sharingThen run deploy-static-content process:
https://codazon.com/document/infinit/magento2/#deploy-static-contentand check again.
Best Regards.
I think support is broken, waiting now for 3 weeks on support, ticket created, answered once. But no more response
Hi
Thanks for contacting us.
We checked our system. Based on your username, we detect that your ticket status was set “resolved” automatically. Maybe there was an unexpected problem occuring when you sent the reply to us.
Therefore, we could not see your reply in our unsolved tickets list.
We opened your ticket status again and replied to you. Please check it.
Nevertheless, sorry a lot for this inconvenience.
Thanks & Best Regards.
Help. Slider image on homepage not showing up
Hi,
Thanks for contacting us.
Please submit a ticket via:
https://codazon.freshdesk.com/Our developer will check the issue you mentioned.
Thanks & Best Regards.
Hello, we are using magento 2 in cloudways the theme is not showing images
Hi,
Please submit a ticket via:
https://codazon.freshdesk.com/Our developer will check the issue you mentioned.
Thanks & Best Regards.
i already submitted a ticket
Hi,
Our developer replied to you.
Please check your ticket.
Thanks.
hello i submitted a ticket yesterday you did not reply
Hi,
Our developer replied to you. Please check your ticket.
Thanks.
i submitted a ticket yesterday.About can’t place an order, there’s a problem with the shipping information
i submitted a ticket stilll no reply
i submitted a ticket still no reply
Hello,
Just want to say great job with the recent release and the inclusion of the ability to copy/save the [JSON] code for the whole “content block” and for rows and elements in the builder. You should have marketed this as a new feature (I didn’t see it anywhere)...the ability to move this code to another block/page is awesome, makes it super easy to move content around . Kind of like what WP Bakery recently did for their Wordpress plugin – allowing you to easily copy and backup code for the elements. Another step up from there would be to see, modify and save the code in real-time like in Wordpress – but this is still really nice so no big deal.
But overall, nice update , a few other small improvements I noticed as well
Thank you for your continued support on this theme (it’s still the best one on this marketplace hands down – I’ve tried several other “top” options), it’s much appreciated for us merchants.
Hi,
Thank you very much for your praise and your trust. It is a motivation which helps us to improve our products and service better. We will still continue support on this theme as well as provide customers with multiple new features in the future.
Best Regards.
when editing the instagram params I got this error, Warning: Attempt to read property “data” on null in /home/username/public_html/app/code/Codazon/ThemeLayoutPro/Model/Config/Backend/InstagramData.php on line 45
Hi,
Please submit a ticket via:
https://codazon.freshdesk.com/Our developer will check the issue you mentioned.
Thanks & Best Regards.
good morning I have a serious problem with the template, I opened a ticket with the email storemanager@farma….. via https://codazon.freshdesk.com/ nicolas knows me I’m niko from farmahope
Hi,
Thanks for contacting us.
Don’t worry, we are checking the issue you mentioned.
Thanks & Best Regards.
Hi.
Today I need support for an issue own installation that broke my Magento 1.9
Surprise.
Your support is not active
Your Link Support https://codazon.zendesk.com/hc/en-gb/requests/new?envato_item_id=22432458 show https://www.zendesk.es/help-center-closed/?utm_source=helpcenter-closed&utm_medium=poweredbyzendesk&utm_campaign=text&utm_content=codazon.zendesk.com
Also, your web page “Contac us” not work.
Best regards.
Please create a ticket here https://codazon.freshdesk.com/
Is incredible.
- I register with my password. - I try to access and it does not work. - I’m trying to get it back, I’m not authorized.
3 days ago, with another account, I wrote you a ticket with the official email account. Same problem.
I’m also waiting for a response.
https://multimedia.castris.com/imagenes/posts/CastrisSign-into-0404081702.jpgWhat is your email ? We’ll send an activation link.
Hi, factorymediaweb@gmail.com, thanks
when install full setup it redirect to /pub/setup/ and the page failed to load as it redirected you too many times.
I’m interested, would it be compatible with LandofCoder Hide Price & RFQ plugin?
Our theme has not been tested with these extensions yet. We can provide you with a demo theme for testing purposes. Please provide us with your email address, and we will send you the demo theme package.
Not a problem, would you be able to provide support to make it compatible? thenalinilalla@gmail.com
Hi, I’m awaiting feedback to test the plugins. Specifically the additionally buttons (Request for Quote in Product page, grid and list category view and the Quote Cart Icon)
