I like the theme and that there are regular updates; not only for bugs but also in terms of functionality.
The support and service are also inline with my expectations for a theme where you paid money for. In the beginning there was some issue with the ticket system on my account, but after this was solved, the support is flawless.
When you put in a ticket for support, they look even futher than that particular topic, meaning they updated my theme package also to latest version, eventhough it didn't have any relation to the support ticket.
Keep up the good work!