83 comments found.
Hello! I submitted a ticket and need assistance because I purchased the theme, but it has a bug that duplicates prices when I click on the product variants!
Hi I would like display vertical menu only on the desktop and not in mobile. Is it possible? Thank you in advance
q. this them support RTL gor arabic letter
I have purchased a theme. How to change it to Spanish? Please contact me, thank you! huanya.mx@gmail.com
The link to the support center is inactive, I am having problems with a bug. Could you help me?
Hi, Please submit your ticket here https://codazon.freshdesk.com/support/tickets/new
Ok, the ticket has been sent. Thanks
I’m still waiting
5 days and counting
I am having same issue and already raised the ticket but no reply yet. Ticket id – #20680
I need to remove the Shipping Calculate section under the product title on product card and also on product page.
Not heard from you guys. Can you please reply?
We replied your ticket. Please check. Thank you,
Just noticed as per userguide sizechart should suppport different Types like Pages and Attribute based but in real theme no Sizechart type is there. seems wrong advertising of features. http://www.codazon.com/document/infinit/shopify/#size-chart https://prnt.sc/6nAhBADHIWqn
Any update ?? or we request for refund ?
I’m waiting for a reply to my ticket for three days and got nothing till now
?
We checked and saw that it’s working ok. Please explain more clearly via your ticket. Thank you
I cant add a Pakistani Currency to my published Website and in the products even though i used proper currency formatting mentioned in the settings like Rs{{amount}} PKR for HTML wiht currency. need urgent support
Hi, we replied via your ticket. Please check. Thanks!
Hi I have another problem, my currency is ok but I have new problem, when I open my collections in mobile, window size is not responsive
I found a bug in the sorting of variants about 4 or 5 weeks ago. I raised a ticket through the Support Center about it and have chased a couple of times. ABSOLUTELY NO RESPONSE. I know I’m out of support, but this was reporting a bug! I’m not asking for help. The author should respond to this sort of information. I’ve been very pleased with Infinit responsive theme for Shopify for a couple of years but this will make me think about buying a new theme from this author.
Salve, ho acquistato il tema poche settimane fà, e concordo con la segnalazione di un’altro cliente,che una volta acquistato nessuno ti considera se si riscontrano problemi, il tema mi crea lentezza alla navigazione da parte dei clienti sia desktop che mobile, in più ho richiesto assistenza da 2 settimane inviando tante richieste se possibile essere aiutata in varie problematiche che ha il tema, ma senza mai nessuna risposta…
This company is a complete scam. I bought the Infinit theme and within the first 20 minutes i encountered all the problems below. Nothing works! And i sent the company multiple emails and they never responded. Don’t be fooled by what you see in the website, i swear to you it’s a scam and they don’t respond to anything! There’s a reason why they only provide updates every couple of years.
- SETTING TAB PRODUCTS - Doesn’t work
Reviews is not showing on home page
Sizes not appearing in product pages
Theme doesn’t support filters
When i add the logo it deletes the whole top part of the website
Hi, so sorry about this uncomfortable. We just checked again your ID on our system and saw that you assign wrong item. Please note, Question for :* Shopify – Infinit and Purchased ID when create your ticket to avoid hidden the ticket. We will check and reply on the support system soon. Thank you for your information.
Hello.. i’m looking to buy this theme. I just want to know does the theme have the option of resizing the product image sizes so that they’re all square at least in the product or collection grid main photo?
I bought the theme and i have some questions. Where can i get help?
When I am clicking on the products variation ex:red. The products price is duplicating again and again. There’s something bug on codes. Please help!
I still experience the same error even after applying your recommended fixes http://codazon.com/document/infinit/shopify/#installation-currency
How do I fix this please, it is urgent
We replied your ticket. Please check it. Thank you!
Hi, I am planning to purchase the theme but wanted to check if it has a video banner?
[‘ Dismiss banner SCSS support is deprecated in themes Convert .scss and .scss.liquid files to .css or .css.liquid for a better performing online store and theme editor. ’]
Shopify prompts that the .scss file is about to be discarded. Will the template continue to be updated?
Hello, When I add “fontawesome” (fa) codes to customize the theme, almost the majority of the “fa” icons don’t appear on the site which I need them (comment, envelope… etc. “fa” icons). How can I fix this?
We replied your ticket. Please check it. Thank you!
When I am clicking on the products variation ex:red. The products price is duplicating again and again. There’s something bug on codes. Please help!
Hi, maybe you have not configured currency. This is required setting. Please following below document or tutorial video
http://codazon.com/document/infinit/shopify/#installation-currency https://youtu.be/X-fVG9npnWkIf your price still have error. Please submit the ticket via support center. Our support team will check for you.
https://codazon.zendesk.com/hc/en-gb/requests/newHello, My last theme update was on September 2020, how can re-update this theme to fix existing bugs?
Hi, you can download the latest package in your account and upgrade new source
When I am clicking on the products variation ex:red. The products price is duplicating again and again and mess happening 
Hi, Please send your admin account or a staff invitation to support email: shopifycodazongroup@gmail.com Our support team will help you configure your currency format. Thank you!
