52 comments found.
Decepcionado con esta plantilla, solicito devolución de mi dinero, no tienen soporte, los enlaces mencionados no funcionan, no he podido cargar Demo y no existen actualizaciones para wordpress recientes.
Please submit support requests here: https://kenzap.com/themeforest-wordpress-support/
I have never face issue like this. This theme has no demo content, no support, just big fooled home page. I want my REFUND.
Please refer to you original topic submitted here: https://kenzap.com/ticketing-wordpress-website/import-demo-content/
Why do you want to pay for a premium installation when your hosting supports theme forest and we’ve installed several themes for the past 4-5 years? It’s a clever way to make money by not supplying the entire paper and then demanding payment for assistance. By pretending to be innocent, you are deceiving the public. I’ve seen many comments that you don’t provide any documentation help, then blame the hosting provider and use other tricks to persuade clients. I’ve already given you one star, and if there is a negative rating, I will definitely give it to you, as well as making this public so that everyone knows your business strategy of making money this way. It is preferable to issue a refund for not giving a complete set of items to set up your theme.
Support is not provided over these comments.
Please refer to you original topic submitted here: https://kenzap.com/ticketing-wordpress-website/import-demo-content/
I PURCHASED THIS THEME TODAY BUT THE PLUGINS AND DEMO FILE ARE NOT INCLUDED IN THE PACKAGE I DOWNLOADED. PLEASE I NEED THE PLUGINS AND DEMO FILE. TREAT THIS AS URGENT
Please refer to you original topic submitted here: https://kenzap.com/ticketing-wordpress-website/import-demo-content/
Hi There, your last update was on august 8th in 2018. Is the theme still up and running? I really like to buy the theme, but I need to know if the support is there, when I need it. Thank you, greetings Armand
Hi Armand,
Yes, we do maintain it internally. I recommend you try free demo in cloud first to if it matches your requirements first: https://kenzap.cloud/signin/install.php?website=klambi
I just recently purchased this template and I am experiencing an issue loading the demo content. I have attempted to follow the instructions provided. I have changed my PHP settings to 7.4. I tried finding the htaccess file and it doesn’t exist. Searched for the PHP.ini file and I was unable to find it. I changed the access settings for the wp-content folder to “777” I attempted to locate the demo content files in the “archive you have downloaded from Themeforest.” None of these instructions have worked. I have contacted my provider and their is nothing wrong on their end. Please advise the next steps or provide me with a refund.
Thank you for detailed explanation of your problem.
Each WordPress installation must have htaccess file. In case you are missing this file this may already indicate that your hosting provider restricts permissions by default.
This also means that you may need to adjust permissions of root folder where wordpress is installed not wp-content only.
Can you please provide some example of error you experiencing?
I was able to install the entire template. I am unable to install the demo content.
The error that I am receiving is “Sorry, you are not allowed to access this page.
Can you please send your WP credentials at info@kenzap.com our engineer will check it out.
When you say WP credentials what are you referring too?
Login and password of your WordPress dashboard
kaleb D@wnmonique0611
NEVER post your access data in public areas like including comments forms here on Themeforest. After connecting to your website we found out that it was already compromised by other third party.
Currently your website is being flooded with spam comments and admin right changed to other email address.
While the demo content was successfully installed: http://www.blkkingdom.com
I recommend you wipe your website completely and install new instance of WordPress immediately as it might be infected by malware.
As we have asked you to send us credentials at info@kenzap.com please do so next time when you change your password.
Alex
where is the demo content?? instructions are very unclear and incorrect. Please tell me where the demo content xml file is
Demo content is built into the theme it is not provided as separate files as default WordPress importing tools can not handle various configuration options. Please follow this guide: https://kenzap.blog/how-to-install-wordpress-theme/
is rtl, support theme… like persian
No unfortunately it is not
Hi team
please check (product-content text-item) as if the title is long, it’s not showing the full name! it should go to 2nd line.
https://esei-ae.comCan you please include screenshot of the problematic place?
We have sent you an update by email.
The wishlist icon (heart) is not showing on mobile, I need it to be shown
Can you please provide:
- Link to your website. - A more detailed information with regards to your review.
Thank you please provide a more detailed information regarding the review you left if you want our support to be more effective.
I will replace it with a positive review if you helped me to fix the wishlist and search icons on mobile
ok, it is there anything else left except these icons? Please also provide your email so we can send an update
My email acc.muhammed@yahoo.com
Will send you update tomorrow.
ok will be waiting, One more thing regarding the drop-down menu, I need it the classic way, NOT mega-menu, (please refer to the language menu in the website http://esei-ae.com) you will see a corrupted image is ther! I don’t even know from where it came)
Thanks in Advance
sent email with updates.
Yes received, Thanks, but still have a problem with menu on mobile
check the screen shot: https://drive.google.com/file/d/1GRo4Gjlz9klDMMU_Qpvn-ZNVsNiJ9eCP/view?usp=sharing
https://esei-ae.comPlease check your email again
I can’t install the theme! Can’t find the plugins folder within the theme files, I tried to click (install demo content) but I got a message (Sorry, you are not allowed to access this page.)
Is there any updated Documentation???
All latest documentation can be found here: http://kenzap.com/support/
This includes theme installation guidelines and troubleshooting. Please check it first and let us know how it goes.
I followed the instructions step by step, but still getting the same error msg (Sorry, you are not allowed to access this page.)
Help please
Please check debug.log file and if no errors there ask your hosting provided about why the page is blocked. Some cheap hosting providers may block certain plugins to work properly. One of our clients had similar issue.
Let us now how it goes.
Hi Again, I checked with my hosting provider and they said it’s not blocked! CONTABO hosting not cheap , it’s rated 9/10 worldwide.
Kindly help, I can send you WP login details and you may try to login and solve it.
Contabo is a relatively cheap VPS hosting and they are no an industry leading company as well. Please provide your website credentials and send it to: info@kenzap.com.
I have sent you an email. Please check
Your issues is resolved
So Thanksss for the great support 
Welcome! We would be happy if you could leave us a review here: https://themeforest.net/downloads
Hi, I would like to purchase this template but I am concerned about your maintenance. This is because your last update is 5 June 2017! Why aren’t you updating the theme?
We do constantly update should our clients have any problems though its not always published on time on this marketplace for certain reasons.
products appear like a blog…see links: http://mariolynnsluxury.com/product-category/men/ and http://mariolynnsluxury.com/product/mariolynns-9/
Please list all customizations you performed before this happened.
Hi, i have some troubles to add new selectables attributes, do you have a guide or some? Thanks in advance.
Could please submit with screenshots what and how are you trying to customize here: http://kenzap.com/forum/klambi-modern-black-white-e-commerce-fashion-theme/
Hello, I can not find in the downloaded folder, the file /themefolder/demo_content.xml Please tell me Regards,
You need to use one click demo install. Is it not working?
I dont want to renew the license and now can you remove the “Support Expiration Notice” from my website.
Thanks
Could you please send your WP credentials at info@kenzap.com
Hello, help me with a big problem. When I bought the template I thought it was just html, css, js but it was not like that. You can tell me what I can do.
Please provide your email. We will contact you within next 24h with a solution.
Ok, my email is jrealpe@controliq.com.ec.
Thank you. Please check you email.
Ready, I left my review
Thank you email sent.
Following are the issues with this theme:
1. Child theme doesn’t work properly. 2. Template overriding not working, so no use of child theme with this template. 3. Contact us map doesn’t work in child theme. 4. Banner images not rotating. 5. Price filter not working for lower maximal price. Tested this for maximal price 10 and is not working.
Kindly check and resolve these issues.
Hi
Can you suggest best way for template overriding. With the recent patches you have provided the pages are blank now. And there is no revert to emails.
Hi
I am unable to display wishlist, cart and search buttons here – http://shinyjewellery.com.au/
Also no logout button.
Kindly provide proper documentation.
Thanks
Please go to Customizer > Header > Untick all the checkbox options and SAVE. Tick them back and SAVE. This is a caching related problem.
Yes it worked Thanks
Blog page is having default wordpress post but still not showing.
Add to cart missing
Please go to Customizer > Header > Untick all the checkbox options and SAVE. Tick them back and SAVE. This is a caching related problem.
Still no luck with this.
We can see from you website that cart exists. Please clarify what do you mean by no luck?
Add to cart button missing on product pages
Blog page is having default wordpress post but still not showing.
Where you able to install demo content according to our preview?
Have purchased two licenses for two different domains, please send us them at: info@kenzap.com
Not two licenses but thats for demo purpose as i was getting these issues getting the proper pages up so installed. That will be remove in a day or two Once i get these issues resolved.
You installed two copies of klambi theme under two different domains: - first domain works ok with demo content - second domain does not work ok with multiple issues, why, what different steps you performed for all these issues to arise?
First of all http://indiascores.com/ here only demo content is installed. Secondly http://shinyjewellery.com.au/ I have created everything myself but i using same method as done in demo version of theme.
But one thing “Add to cart” is missing from the sites. http://indiascores.com/product/peter-pilotto/ Also blog and faq pages are not working as per demo http://shinyjewellery.com.au/blog/
http://shinyjewellery.com.au/faq/Blog page is having default wordpress post but still not showing.
Could you please provide your email address. We need to contact you directly.
Email sent
